Tut CASA
Reviews
50 total reviews
96% rated 5★
50 reviews
4.96
2023–2025
Cleanliness 4.9
Accuracy 4.9
Communication 5.0
Location 5.0
Check-in 5.0
Value 4.9
50 reviews

Benoit
Excellent, 1 year ago
very very well

Alejandro Jose
Excellent, 1 year ago
The apartment was very nice and in a great location

Susan
Good, 1 year ago
The unit and owner were amazing and communication was excellent The property wasn’t as expected. We feel like it needs some upgrades and maintenance

Tyson
Excellent, 1 year ago
The place very much matches the description and photos. It is a short walk to the main pool and beach. It feels very safe with two gates and private security on patrol. The place is mostly quiet and a bit secluded as it is a mile or 2 from the main part of town (5ta Avenida or downtown PDC). We experienced a couple of power outages, longest was about 8 hours. Not sure how common that is, just know that water does not run when power is out. We ended up going into town during the outage and had a great time, so wasn’t that bad. Beach had quite a bit of seaweed, sargassum. It’s a problem throughout Quintana Roo in the summer months (global warming). The custodians did a pretty good job of combing the beach, but that stuff is everywhere. Smells bad but otherwise is just kind of a nuisance. In a weird way the beach was a lot less crowded as most opted for the nearby pool. Can’t fault the host for either of those problems though. The place was overall a great experience.
Host Response
Dear Tyson, amazing guests like yourself are who really give us the energy to keep doing our best. Thanks for your kind understanding that Sargassum is a kind of nature, and not allowing it to spoil your vacation. We would love to see you again soon.

Alicia
Excellent, 1 year ago
From start to finish the experience was delightful. I flew into Playa for dental work and all the amenities in the complex and the condo were just what I needed for recovery. The private patio and plunge pool were awesome!

Claudia
Good, 1 year ago
I really liked the apartment, especially since it's on the ground floor

Whitney
Excellent, 1 year ago
I really appreciated the little things in this place. It came stocked with everything to make it feel like home. The entire property and condo was amazing and the pools were very spacious to where we had felt we had parts to ourselves. We were traveling multi generational from toddler teenagers to elderly and they all enjoyed it. We felt very safe and would definitely come again.

Sharee And Ashley
Excellent, 1 year ago
⭐️⭐️⭐️⭐️⭐️ Absolutely Top-Notch Stay! Our experience at this resort was nothing short of amazing! Communication was seamless, and the amenities were absolutely beautiful. We especially loved the swim-out pool—such a luxury! The larger pools were fantastic, and our kids had an absolute blast. The beach access was just steps away, and one of our favorite parts was being able to walk along the beach for about 20-30 minutes right into Playa del Carmen—such a perfect way to explore! The kitchen was perfect for preparing meals, and the big sectional couch made for cozy evenings together. And the patio—wow! We absolutely loved how spacious it was, making it the perfect spot to relax and unwind. And the on-site restaurant? Incredible! Every meal was delicious, and the quality exceeded our expectations. If you’re looking for the perfect place for your next trip, I highly recommend staying here—you won’t be disappointed!
Host Response
Sharee and Ashley, when we get such a fantastic review from a Super Host with such an amazing number of 5 Stars review on your profile, it makes our satisfaction much more meaningful! Thanks for being such great guests and also for your feedback along your stay while still appreciating the service we strive to provide at its best. Looking forward to host you again soon.

Adriana
Excellent, 1 year ago
This place exceeded my expectations. We are a family of 3 and there was so much room! The condo is beautifully decorated and had everything we needed. The location on the ground floor was amazing and we spent a lot of time chilling and enjoying the beautiful view and listening to the sounds of the birds. This was a 5 star experience!
Host Response
Thank you so much Adriana and will be our pleasure to host you again soon.

Emma
Excellent, 1 year ago
Such a perfect spot for a family beach vacation with young children. The dipping pool on the patio was absolutely perfect for us!! Our kids (5 and 2) spent hours in it. The larger complex pool was also great. Never felt crowded and lots of other young families to play with in the toddler pool area. Beach access was amazing to have. Our concierge Jiteh was absolutely incredible. We wanted to hit the easy button on this trip and she made sure that could happen for us.
Host Response
Thanks for your amazing feedback Emma and highlighting our fantastic Concierge service providers.

Ezequiel
Excellent, 1 year ago
The condo is very nice and so are the pools, the beds are very comfortable and the beach is very private, everything is extremely clean, I would like to go back but I would like a little discount, just for personal motivation, hehe
Host Response
Eziqueel, thanks for your kind review and it’s certainly our pleasure to offer you a special discount on our website! We always grant 10% for our returning customers, and because of how flexible and kind you are switching the condo smoothly when we had a maintenance issue, we’re happy to offer you an additional 5% discount in addition to our free transportation. Pleasure to have amazing guests like yourself and looking forward to host you again soon☺️

Mauricio
Excellent, 1 year ago
excellent
Host Response
Thanks Mauricio and hope to see you soon.

Alison
Excellent, 1 year ago
We had the very best weeks’ stay at Ahmed’s place. It was super clean, modern, exactly as described, with every small appliance and high end kitchen cutlery and furnishings. The beach was prob the best we’ve ever seen in Mexico. And the pool was stunning. I would love to stay here again! Ahmed responded to any questions that we had, literally within minutes. Can’t wait to return!
Host Response
Thanks Alison specially for your amazing communication before and during your stay. Hope to see you again soon.

Christine
Excellent, 1 year ago
Amazing stay at Ahmed's home! Everything was even better than we could have expected. Perfect location, amenities, andcommunication. We would definitely stay at one of their properties again. Thank you!!!
Host Response
Thank you so much Christine. Your feedback makes us proud at Tutcasa and will certainly strive to keep aiming to provide the best service. You’re welcome back anytime.

Ghizlaine
Excellent, 1 year ago
We had a pleasant stay with the family in the Mareazul complex which is secure. The apartment was clean and well-equipped. Very nice environment, beautiful landscaped beach and very large uncrowded pool. Our daughter was able to enjoy the mini pool in the apartment which was a real plus. A big thank you to Ahmed for his kindness and availability.
Host Response
Dear Ghizlaine, It was a pleasure to host you and your family. Would love to host you again soon. Mi casa es su casa😉

Roberto
Excellent, 1 year ago
.

Kathryn
Excellent, 1 year ago
This restful, serene location has a beautiful beach and excellent amenities. The unit is well-appointed, spacious, and equipped with everything you need. The staff are beyond kind and helpful—very safe, secure, and enjoyable every minute of our stay. Our host, Ahmed, is accommodating and responsive. We will return.
Host Response
Kathryn, thanks for your kind review and appreciation. We will certainly be happy to host you anytime in any of our Tutcasa properties☺️

Daniel
Excellent, 2 years ago
Great location, it's an incredible complex and perfect for family vacations.
Host Response
Thrilling to see that you’ve enjoyed your stay! Looking forward to see you soon in one of Tutcasa.com properties.

Miguel
Excellent, 2 years ago
Ahmed is a super host, very friendly, always responsive and helpful, the property was very clean, perfect size and at a good price, 100% recommended.
Host Response
Thanks Miguel for being a role model guest and for your kind words. Looking forward to host you again in any of our TutCasa properties

Leonel
Excellent, 2 years ago
Great stay! friendly host, beautiful condo and excellent location.
Host Response
Leonel, Thanks for your kind words and it was a pleasure to host you.

Romina
Excellent, 2 years ago
very familiar place, beautiful , owe it here it doesn't reel strips ....
Host Response
Thanks Romina for choosing us and for your kind words. Looking forward to host you again in any of our TutCasa properties

Holly
Excellent, 2 years ago
Wonderful place to stay! Family friendly, delicious restaurants, and very safe. Mareazul is a large complex and never felt crowded. Lots of construction but the working hours were reasonable and did not disturb us at all. Gorgeous well maintained beach! Staff were very helpful setting up lounge chairs and umbrellas. Market on site is small but has essential items. Highly recommend!
Host Response
Loved hosting you Holly, and also took note of your private message with improvement opportunities. These means a lot to us as we always strive to exceed our guests expectations. Thank you so much and looking forward to host you again soon

Devin
Excellent, 2 years ago
As described, this place is amazing. Not only is the beach less than a 5-minute walk, the pool is huge, uncrowded, and very well maintained. The employees at the front desk are very knowledgeable and extremely helpful, and the restaurant was very tasty. If you plan to go into town often, I think a rental car would be helpful, but if you're looking for a quiet, beautiful place to stay, this is it. I did have a little issue with Airbnb charging me for something that I know was not our doing, but Ahmed was fantastic throughout the process and I would definitely rent this place again. Thanks
Host Response
Thanks Devin for being an amazing guest and for your kind words. Looking forward to host you again in any of our TutCasa properties

Ileana
Excellent, 2 years ago
Excellent
Host Response
Thanks Ileana and hope to host you again soon. Pls check our properties on Tutcasa.

Javier
Excellent, 2 years ago
Awesome host! Beautiful and clean condo. The walk to the beach was super close to the condo and the pools were always clean. We will definitely book again!!
Host Response
Thank you so much Javier and hope to see you soon in any of our many properties on TutCasa.com

Maria Adelaida
Excellent, 2 years ago
We had a beautiful family vacation in large part thanks to this wonderful place. It's a very nice apartment, it also has nice decoration. The small pool in the front makes the balcony a very nice place to spend the afternoon. Beds very comfortable and clean. Very well equipped, both the kitchen and the rooms. Separate air conditioning in each room, all elements of the house worked perfect. Upon our arrival, everything was very clean and details such as water to drink and washing things that served us a lot ! The host was pending the whole time and was very flexible to help us with a couple of special requirements we had during the stay. The staff of the place is very friendly everything and the beautiful surroundings. We have nice photos ! We feel very safe, on the beach and inside the condo. We rented a car and went to Tulum to see the ruins of Coba, in Xcaret and a couple of cenotes nearby. Very enjoyable all walks.
Host Response
Maria, thanks so much for your very kind review and having that positive eye on all the details we take care of to make our guests' vacations as enjoyable as possible. Happy to host you and your family anytime in the future.

Janeth
Excellent, 2 years ago
excellent place super recommended to rest

Mariana
Excellent, 2 years ago
Very nice place, the house is very comfortable and close to the center of Playa de Carmen, with a lot of security to enter the condominium community, the whole family was very comfortable during our stay, Ahmed very good host, answered our doubts very quickly
Host Response
Thank you so much Mariana and you are an ideal Airbnb guest whom we had the pleasure of hosting. Looking forward to host you again soon.

Ana Elizabeth
Excellent, 2 years ago
Awesome!!
Host Response
Thank you so much Ana and hope to see you soon in any of our many properties on TutCasa.com

Diana
Excellent, 2 years ago
Excellent stay, the apartment is as shown in the images, the host immediately answered any questions, my son delighting with the Depa's own pool, and obviously we with the tranquility of having it in sight. Thank you for this happy holidays 🙏
Host Response
Hey Diana, thrilled to know the vacation was that fun to you and your son. You are welcome anytime in the future.

Isaac Fernando
Excellent, 2 years ago
A stay as you see on the app. 100% recommended
Host Response
Thanks Isaac and come back soon :-)

Martin
Excellent, 2 years ago
This has been a WONDERFUL stay, Ahmed has been very kind and has helped us spend some unforgettable days with our family in such a beautiful place. Mareazul is a residential complex of singular beauty, very exclusive, located on the beautiful Caribbean Sea of the Riviera Maya. It has direct access to the beach club that is located in a bay of great beauty, restaurants, hammock islands, huge pools, tennis and paddle courts, etc., etc., truly a WONDERFUL place to enjoy a paradisiacal vacation. Steps from the famous 5th Avenue and about 10 minutes from the center of Playa del Carmen. We recommend visiting Cafe KAWA, and the golf course which is located inside Corasol . The apartment is very spacious, and with very luxurious equipment, and even has a private pool and jacuzzi with a beautiful view. We have been delighted with this place, we will definitely return!!!.
Host Response
Thanks Martin for that comprehensive kind review and adding your recommendations on interesting things to do to! Would be a pleasure to host and your lovely family anytime soon.

Xavier
Excellent, 2 years ago
Thank you for a wonderful stay! We loved every minute and are always at peace when staying at Mareazul. Private, safe, beautiful. Everything you could ask for!
Host Response
Thanks Xavier and glad you enjoyed it. Most welcome anytime.

Yasin
Excellent, 2 years ago
Ahmet is a great host and extremely trusting. He always acted in our interest and made us feel very good. The location of the apartment is first class. Great facility, clean beach section, extremely safe and mam even has shopping. By car, you can reach Playa del Carmen center in about 7-8 minutes and the airport takes about 45-50 minutes. We would definitely book with Ahmed again.
Host Response
Thanks Yasin for all the kind feedback on the place and the host. You and the girls are most welcome in our place anytime.

Emily
Excellent, 2 years ago
Ahmed was the best host! He is super friendly and his response time is incredible! This resort is very family friendly, greatly well-kept, and has good security. It looks just like the photos. His place is very clean and the AC works great which was amazing to cool down in after being outside in the humid heat. It was also very convenient to be able to cook some meals during our stay! He provides dinnerware and cooking utensils/pans. We loved that there was a designated parking spot for us so we didn't have to find parking after long days of exploring Cancun and we loved our access to the beach! It didn't have very clear water, but we didn't mind because the pools were amazing to swim in. I would absolutely recommend Ahmed's airbnb to anyone looking for a place to stay in Playa del Carmen!
Host Response
Dear Emily, your feedback is what we strive for as we do our best for every guest. thanks for your kind words and looking forward to host you again in the future.

Dawn
Excellent, 2 years ago
Our vacation at Marezul was truly exceptional. This home exceeded all of our expectations, providing a comfortable and enjoyable environment throughout our stay. The host's exceptional communication skills added an extra layer of convenience and hospitality to our experience. Their prompt and clear communication made us feel welcomed and well taken care of. Overall, we couldn't have asked for a better vacation rental experience.
Host Response
Thanks Dawn and happy that you and your friends had such a wonderful time. It is your place anytime you decide to come in the future.

Danièle
Excellent, 2 years ago
Our stay at Ahmed's Casa Bonita was fabulous. The condo was perfect for my three girlfriends and myself. Beds are really comfortable and the place is peaceful. We were able to cook all our meals in the very well equipped kitchen, Whenever we didn't feel like going to the beach or the pool, we had a dip in the mini pool in front of terrace. Casa Bonita is close to eveything you need: You walk just a few minutes and you are at the beach where you can have a long walk towards Playa Del Carmen or rest sitting comfortably under a beach umbrella. Don't be afraid of sargass, the beach in front of Mareazul is free of them. The sea is warm and inviting. You can also have your meals at the two nice restaurants on the Resort. We would go back anytime!
Host Response
Oh! thanks Daniele for your thoughtful review! Really appreciate it and hope to host you back soon.

Caro
Excellent, 2 years ago
Ahmed is a very attentive super host, he answers all questions and I help me with everything I needed my doubts and during my stay. The place is exactly as shown in the pictures, it is spacious, very comfortable and quiet. It is very clean and comes with everything you need during your stay. The location is good is 10 min away by car from the center of Playa del Carmen.
Host Response
Thanks for your kind words Caro and happy you enjoyed your vacation.

Yasser
Excellent, 2 years ago
We very much enjoyed our stay , the condo is updated, spacious, very clean and comfortable. Ahmed was always responsive and provided us with great restaurants and activities recommendations. The gated community is safe, well maintained with a lot to do on site. We enjoyed the pristine beach and the spacious pool, and with the Spa, sports courts being on site made it very convenient for the family. I also recommend the beach cafe, great food and beautiful views. A great place and host, together made it such a memorable vacation .. we will certainly come again!

Kareem
Excellent, 2 years ago
Ahmed is a great host. Very attentive, friendly and helpful. The place looks like the photos and is very beautiful. I couldn't have wished for a better holiday. I strongly encourage everyone to go. I'll certainly go again and again.

Reda Kamal
Excellent, 2 years ago
Friendly and accommodating host. Place is so clean and well-furnished. A lot of restaurants few mins drive

Anas
Excellent, 2 years ago
The apartment was cozy and comfortable, providing a perfect retreat after a day of exploring Playa . The location couldn't have been better - very close to the city center, with easy access to restaurants, shops, and attractions. The host was incredibly friendly and accommodating , I would do it again for sure !

Sophia
Excellent, 2 years ago
Really nice place, definitely will come back and book again. Nice location 15 min drive to the ferry. Private and beautiful beach. The place was clean and nice. Ahmed was able to answer all our questions and helps us with anything to accommodate our needs!
Host Response
My pleasure Sophia. It was a very short stay so we’re happy you liked it andto looking forward to welcome you again soon.

Idarmiz
Excellent, 2 years ago
Super recommended this beach house, the house is really beautiful and modern, the master bedroom is very nice and comfortable, the terrace is very fathery since it has its private pool and apart from a jacuzzi and pool is a few steps from the accommodation, the beach is also very close, Ahmed was always on the lookout and was quick to answer!! he provided us with everything we asked him so the deal was more than excellent, he would definitely return to this place
Host Response
Thanks Idarmiz for your kind review and for being an amazing guest with your family and friends. You are all more than welcome anytimeto in the future

Hesham
Excellent, 2 years ago
Our stay at Ahmed’s condo in Playa was an amazing experience from start to finish! The condo is more like your private vacation home away from home, superbly located in the best location at Playa del Carmen, very short drive from the busy center with all restaurants, night life and public beaches, while the gated community where the condo is is super safe, private, luxuriously equipped with tennis courts, spa, private beach, beach restaurants and sparkling clean heated pools. The condo is extremely clean, beautiful interior design, well equipped with all our needs, kitchen appliances, beach towels, free hot and cold drinking water is a great plus, feels more like 5 stars hotel with the convenience of your own private apartment! Ahmed the host was extremely responsive, pleasant and professional, allowing us to check in early due to our arrival. Very clear check in instructions, WiFi, parking, etc. and great local recommendations when we asked for it. Thank you so much, we will be back!
Host Response
Dear Hesham, you have described the condo much better than i personally do! :-) Thank you so much and an honor to host you and your family anytime.... Mi Casa es su casa :-)

Wael
Excellent, 2 years ago
I’m regular Airbnb travellers and would rate Ahmed’s apartment as one of the nicest, best-located, and real value of all the places we have stayed. The place was very clean, modern, had everything we needed to feel at home, and was an easy walk to all the sites we wanted to see.

Lorain
Excellent, 2 years ago
I love everything about Ahmed’s place. Not only the place was better than the pictures, but it was very clean and easy to get in. Ahmed was extremely helpful, professional and nice from the beginning, making sure my stay was going fine. He even put together a little gift for my grandparents as it was their first time in Mexico. I highly recommend anyone to book with him. If you are thinking about it, don’t think, just go for it! Worth every penny and I will certainly come back again. The place is so gorgeous and peaceful, especially great for families. Thank you
Host Response
It was a great pleasure to host you and we were genuinely happy your grandparents made it to Playa and are staying in our house and felt we really want to celebrate that with them. Happy you liked the place and thanks for your kind note. Looking forward to host you and your family anytime soon. Cheers to all.

Pedro
Excellent, 2 years ago
the apartment is super nice and everything is luxurious!!!! The location is excellent, the place is spectacular. we really recommend it, worth paying every penny for the apartment. And finally I want to highlight the attention and kindness of the owner. all 10 points. We'll be back soon
Host Response
We loved hosting you Pedro and would love to see you again with a special discount as a preferred recurring customer.
Omnia
Excellent, 2 years ago
I had the most wonderful vacation ever. The place was exactly as it appeared on the picture. This incredible space is well decorated and provides a sense of relaxation. The bed was very comfortable, the towels were of high quality, and the beach and pool were excellent. It's definitely the best beach in Playa de Carmen. Ahmed was extremely responsive, amazing, and super helpful with lots of great recommendations for food and activities.
Host Response
Omnia, Thanks for your kind feedback and so happy you liked our condo and Mareazul which i genuinely believe have the best beach indeed, and even in the Summer we never have Sargassum because of the nets protecting the beach (hint: happy to host you in the Summer 😉)
Ossama
Excellent, 2 years ago
Amazing property, very detailed description you will find what you expect if not more, spotless cleanliness, the home has all what anybody could need, amazing atmosphere safe calm and private, best beach spot in playa del carmen
Host Response
Pleasure to host you and your family anytime, Ossama