Hugo
Reviews
Superhost93 total reviews
87% rated 5★
93 reviews
4.84
2021–2026
93 reviews
Mario
Excellent, 1 month ago
It is comfortable with enough beds as described in the listing, a very large patio and a good-sized pool, space for grilling meat, and 3 bathrooms. The showers need a little maintenance, but they are functional.
Esmeralda
Excellent, 1 month ago
Everything was great. Thank you very much
Berenice
Excellent, 1 month ago
Everything was very nice, without any problems. It was just like the photos, very spacious, quiet, and I would definitely come back.
Eric
Excellent, 3 months ago
everything's excellent
Sandra
Excellent, 4 months ago
The house is very spacious, just like the photos, ideal for a pleasant weekend with the family.
Michelle
Excellent, 4 months ago
Very nice. You feel right at home. Very quiet, ideal for relaxing. 😄😄
Elisa
Excellent, 5 months ago
An amazing place to spend time as a family. Thank you for being so considerate and leaving the windows open.
Arturo
Excellent, 8 months ago
As seen in the pictures, we enjoyed it a lot, we were a large group and we were still comfortable. Hugo was attentive at all times and the guys who take care of the house are very friendly
Elizabeth
Excellent, 10 months ago
Great place. I highly recommend it.
Karen
Excellent, 1 year ago
Excellent house, excellent climate and very well equipped, I liked it a lot. We will return, I would recommend a little more emphasis on fumigation but for the rainy season it is normal for many insects to enter, but it is something that we had no problem with, the private area is very good and the pool is excellent.
Xiadani
Excellent, 1 year ago
If you're looking to rest and spend a few quiet days, it's the ideal place. The house is very nice, the rooms have enough beds for everyone to rest very well. I liked it because Hugo was always attentive The only drawback was the refrigerator, which doesn't freeze or cool very well. The rooms need a bit of ventilation, because at night the heat gets trapped. 🥵🥵🥵🥵 But otherwise, it's excellent.
Israel
Excellent, 1 year ago
My family loved the stay, we will definitely be back soon
Mich
Good, 1 year ago
The whole stay was good, the house is spacious and overall it is in good condition. The pool is spacious and clean, they clean it before each family arrives, it has a cover to prevent bugs or leaves from entering and a net in case any enter, you can take it out. It also has heating, I only recommend that they show you how to turn it on and off. The garden is just as it appears in the photos, and it's bigger. We only had one small problem since the cleaning staff arrived on the last day before our check-out, however we contacted Hugo and he helped us resolve it. I recommend that you only be aware of this if something like this happens and immediately notify Hugo so that they allow you to use the facilities until the last minute.
Luisa
Excellent, 1 year ago
My family and I had a great time. I was in contact with Hugo. The pool is a very good size and although it does not have a heater, it has solar panels that help the temperature to be 30 degrees, very comfortable. There is hot water for bathing and maybe he suggests having two more fans and modernizing the larger bathroom. The palapa where the barbecue is located is great, it is very enjoyable since it is covered and the area of the house is very quiet to be relaxed. We will return!
Carolina
Excellent, 1 year ago
In general, the house is very nice, it was clean and had the essentials for a stay. We were 18 people including children and the space was adequate. The rooms are comfortable and the telephone service in case of needing something was effective and friendly. The pool was clean, large and the plus is that it is kept at a good temperature, the garden is ideal for playing. In general, the house is very nice and spacious, highly recommended.
Victor Manuel
Excellent, 1 year ago
The house was very true to the listing, the stay with Hugo was very enjoyable, he was quite friendly and accessible at all times. We visited in March and the water was great, we definitely plan to return.
Nora
Excellent, 1 year ago
The house is in a fractionation, which gives it security. Everything was very clean and tidy. The super-equipped kitchen. The staff is always on the lookout and excellent service and treatment. All the nice and well-maintained areas. We spent some very pleasant days. Hugo is always attentive to what you will consult and provide excellent care
Abril
Excellent, 1 year ago
Loved that it was pet-friendly. It's a house with a lot of space and very well equipped. It has everything to go through a good disconnect. The only thing that could improve is the pool water, it's very cold. Thank you for your attention to the hosts.
Host Response
Thank you for your comments, unfortunately I touch them a few days cold and cloudy which does not help to keep the water warm with the solar heating, this problem usually happens in winter, so we will look for the solution for the next cold season.
Yuriana
Good, 1 year ago
Very nice!
Karla M
Not good, 1 year ago
The house is spacious but not enough for 15 people, maybe for 8, since they only have two full bathrooms, and it lacks a lot of maintenance, all the doors grind, in the bathrooms the dirty and percudida tiles, old bathroom cup not very functional, in the kitchen there were detached lozes that made us stumble, the microwave is small and not very functional, the stove only works 3 ovens and one of them very small, the pool with cold water, even that they advertise it heated with solar panels never saw them, and in other houses despite being cloudy if the pool is heated, in general the house with a lot of dust and dirty, in the rooms many telarañas and presence of spiders. The truth is not a house I would return to.
Host Response
We appreciate the feedback that helps us improve the experience of our guests, especially in the maintenance of the house. It is important to clarify that in our advertisement the number of bathrooms and beds is clearly specified, as well as the appliances that we put at your disposal the installed solar heating works very well in most of the days, by bad luck I play a very cloudy winter day, which is not common in this area. Everything advertised and the photos are true to what is offered as witnessed by dozens of reviews of previous guests, I recommend you for future experiences that you verify before hiring all the details and that these cover your personal expectations.
Humberto
Excellent, 1 year ago
I really liked the house, at all times they would respond to us in case we had any questions, everything was clean and tidy just like the photos. Super recommended I would definitely go there again.
Paulina Estefani
Good, 1 year ago
The place is in a good location easy to get to and the safe area all the time has surveillance, the house is spacious for family plan or friends , it has equipped kitchen and a very functional refrigerator, the grill area is great as it is spacious roofed and has a toilet . In the rooms it takes a bit of cleaning but the beds are very good . The toilets that are located inside the home one is the one that needs maintenance on the shower . In my experience, the pool never felt air-conditioned , I don't know if the boiler is not enough for the size of the pool, we were told that it was due to the type of climate that touched us but sometimes I already rented houses with solar boiler and it did not happen to me that it was cold, it should be noted that the pool is not very large and it is not necessary to point out with something the division of the chapoteadero and the deep part for the children .
Lirbana
Excellent, 2 years ago
Excellent! Perfect.👌
Erik
Excellent, 2 years ago
comfortable, spacious, with everything you need
Larissa
Excellent, 2 years ago
The house is identical to the photos, the pool with air conditioning is the best, the rooms are spacious and everything was very clean.
Karen Alejandra
Excellent, 2 years ago
We love the stay, we love everything... the house is super spacious, hot water in the 2 showers, the warm pool, the kitchen has everything you need to cook, it has a blender and a microwave oven! (I'm just missing a coffee maker) We really liked the location since the Oaxtepec market is super close, there are several oxxo nearby, shops where they sell even fruits and vegetables, the truth has been our favorite vacation in all of Morelos! Thank you very much to the Host, always on the lookout for our arrival and departure! (the only detail was that the beds in being wood made noise when sitting or moving around while you sleep.) Definitely a House to which we will return at least once a year!!
Cynthia
Excellent, 2 years ago
A spacious place, very clean and well kept. The staff is always attentive. A very pleasant stay.
Diana
Excellent, 2 years ago
The house is very nice and the location is excellent, in a quiet section. The hosts were always on the lookout and Mr. Antonio was aware of us. What we liked was that we could get in and out whenever we wanted, as well as there were many beds in the bedrooms. Some things to consider is that the pool heating doesn't work very well, but there was sun, so there wasn't that much problem. Also despite the fact that it is fumigated we recommend bringing torches with citronella to avoid mosquitoes, as well as Raid for the animals that can be put into the house. We recommend staying in this house ☺️
Isabel
Good, 2 years ago
THE STAY WAS GOOD. IT WAS EASY TO GET THERE. WE WERE 10 MINUTES FROM OXXO, OAXTEPEC, BODEGA AURREA, ETC. THE BAD THING FOR US WAS THAT WHEN THE RAIN STARTED, THERE WERE QUITE A FEW FLIES AND MANY ANTS AT THE ENTRANCE TO THE KITCHEN. THE BATHROOMS NEED MAINTENANCE, AND SEVERAL TILES ON THE KITCHEN FLOOR ARE LOOSE, SO YOU TRIPPED ALL THE TIME. THEY ARE WORKING ON THE STREET WHERE THE HOUSE IS, AND OF COURSE WE COULDN'T PARK THE CARS IN THE PARKING LOT, SO WE CARRIED ALL OUR THINGS BOTH WHEN WE ARRIVED AND WHEN WE LEFT. BUT I THINK THEY MUST HAVE FINISHED BY NOW. I THANK HUGO IN ADVANCE FOR ALLOWING US TO ARRIVE MUCH EARLIER AND FOR THE CHECK-OUT, NOT TO MENTION THAT HE TOLD US THAT WE COULD LEAVE LATER, BUT ONLY BECAUSE HE DIDN'T HAVE A RESERVATION FOR THE NEXT DAY. THANK YOU, HUGO.
Host Response
Thank you for your comments. We will take a lot into account to improve, I clarify that unfortunately the street was under renovation of the cobblin the weekend that you arrived which was already concluded and indeed the rains brought some pests for which we already reinforced the fumigation of the house to guarantee the comfort of our guests. Thank you!!!
Diego
Excellent, 2 years ago
Everything was great. We really enjoyed the stay and from check-in everything was very clear.
Rodrigo
Excellent, 2 years ago
An excellent place to spend the weekend with the family. A quiet and pleasant stay
Adri
Excellent, 2 years ago
everything is fine!!! Excellent... the luxury treatment, attention we felt very comfortable.
Enedina
Excellent, 2 years ago
We felt very comfortable, especially the children, since they really enjoyed the pool, as the temperature was ideal. The host's helpfulness, and Mr. Antonio, who was the one who received us, was very attentive.
Catalina
Excellent, 2 years ago
Great place to spend time with the family, everything was clear since the reservation, great hosts! 100% recommended
Damaris
Good, 2 years ago
We had a wonderful time!
Ady
Excellent, 2 years ago
Very nice house, we really enjoyed the pool and garden
Sara
Excellent, 2 years ago
Great house to go to relax as a family.
Cintya
Good, 2 years ago
Everything was very good. The area is very central, with security, and everything was very clean! The house is exactly as shown in the photos; you just need to keep in mind that if you go during the cold season and there is no sun, the pool does not heat up (since it uses solar panels). My recommendation would be to improve the quality of the mattresses on the beds! Otherwise, this house is recommended for a family trip!
Richy
Excellent, 2 years ago
Excellent house for a weekend getaway; Hugo is incredibly helpful. I will definitely be back.
Jose
Excellent, 2 years ago
Excellent property, looks better in person than in the photos. Apart from the fact that in some cases we had to wait to use the 2.5 bathrooms, the house is functional and in great condition, and it’s in a very safe and quiet area because it’s a private residential development. One of the drivers in our group had trouble locating the house inside the private area, but Hugo shared the Maps, and that was enough.
Oswaldo
Good, 2 years ago
Thank you, Hugo, for your hospitality… Everything was great. My friends and I had a lot of fun.
Brenda Betzabeth
OK, 2 years ago
The house is quite true to the pictures and the location is very easy to get to. 😁 Only the cleaning is missing a lot of dust on the armchairs and chairs on the furniture as well The Baths we had to give them a cleaning and sweeping there was a lot of dust in the house , removing cobwebs to move objects that looked like they had unclean time, they should take care of that. Despite that, my family really enjoyed my stay.
Host Response
We are sorry for the situation, and your feedback helps us to improve in every detail, an apology in advance.
Vick
Excellent, 3 years ago
Communication with Hugo was excellent, quite fast and accessible to get to. Recommended!
Alfredo
Excellent, 3 years ago
Excellent place, very nice and well equipped house, the shops are nearby and the subdivision gives you more security. It touched us in the rainy season and the light went a couple of times but always came back. The place is excellent, just as an observation we did not find sugar and trash soap so much so we had to order it at home and felt that if they raise the costs.
Mario Maye
Excellent, 3 years ago
excellent host, the house was super, I would come back again
Raúl Armando
Excellent, 3 years ago
Mii stay in the house was absolutely amazing. This spacious was able to comfortably accommodate our group of 20 people. The pool was the center of fun and relaxation throughout our trip; we spent hours enjoying the sun and the pool.
Juan Ramón
Good, 3 years ago
You have to renovate the mattresses in general as they are very hard, you have to do cleaning on ceilings and corners by visible cobwebs, the rest of the house and service are excellent.
Francisco
Excellent, 3 years ago
We had a very nice weekend. The pool was clean and in general the facilities were quite good. The person who received us was very friendly, as was the person who did the daily cleaning of the pool. The barbecue area works perfectly. You are very comfortable in that area.
Carlos Eduardo
Excellent, 3 years ago
A very nice place for a family weekend.
Marco Antonio
Excellent, 3 years ago
The entire accommodation was very good. The only thing I would complain about would be a little more maintenance in the green areas. The pool is very nice and at a good temperature.
Host Response
Thank you for your comments. As you mentioned, the grass was a bit dry when you visited us due to a lack of rain and a lack of water supply from the municipality. Fortunately, this situation has already been resolved. Thank you.
Cris
Excellent, 3 years ago
We really liked the pool because the water wasn't cold. It's nice and comfortable. The host is very friendly. I highly recommend it.
Zaira
Excellent, 3 years ago
My family and I were very relaxed. There is a lot of privacy, and that is crucial for the children's safety 👦🏼
Marco
Excellent, 3 years ago
Very nice house, the pool is super heated, the barbecue area is perfect with everything you need :) Highly recommended 👌
Laura
Excellent, 3 years ago
Super cozy, very spacious, private, homey, clean, and with enough utensils to grill your meat without breaking anything. The host was very accessible and helped me with some things I had planned to do. Very clear about the house terms/rules. Very quiet residential area. It has easy access, and there are convenience stores outside the residential development in case you need any supplies. Overall, I thought the place was perfect.
Alejandro
Excellent, 3 years ago
Excellent house, it fulfills everything indicated in the description. Private, safe area. Hugo and Antonio provided excellent service; recommended.
Evelyn
Excellent, 3 years ago
Very nice house, I would definitely come back again.
Eduardo
Excellent, 3 years ago
A good place to spend time as a family. The host is at your service at all times and makes you feel at home.
Ignacio
Excellent, 3 years ago
Nice house, great pool, perfect temperature
Luz
Excellent, 3 years ago
Hugo always kept in touch and was attentive to our needs; very friendly and approachable. Very pleasant stay, easy to get to, and there are places nearby to buy all kinds of things.
Vanessa
Excellent, 3 years ago
Awesome! An ideal space to have fun and/or relax, we love the attention of Hugo and Mr. Antonio, who at all times was attentive to support us with what we were needing, Hugo's house is very spacious, the pool clean and with warm water, excellent location. I highly recommend booking with Hugo.
Citlalli
Excellent, 3 years ago
Excellent house! Very large, with enough beds, equipped kitchen, pool with hot water and in a safe area. Highly recommended!
Alison
Excellent, 3 years ago
Everything was great, Hugo and Antonio were always available in case we needed anything, there were towels in the rooms and we really didn't lack anything, they left us two bags of ice, which I thought was very kind and nice. Thanks for everything.
Cesar
Excellent, 3 years ago
Everything was good, the house was very nice, only the pool was a little cold and some beds were a little hard
Gabriel
Excellent, 3 years ago
An excellent place to rest with family or friends, a very quiet area. The pool temperature was great. I highly recommend it. Mr. Antonio, who is the manager, is very kind.
Dirck
Excellent, 3 years ago
Excellent service, everything the ad shows is exactly true, there are even extra things like dishes, utensils, cleaning products, barbecue equipment, chairs, tables, beds, everything just to have a great time. Hugo's attention was certainly never lacking. We were always attended to promptly. I recommend the stay 100%. We hope to return soon
Surisaday
Excellent, 3 years ago
The stay in the house was very pleasant, the hosts always answered our questions, Mr. Antonio was very friendly and attentive.
Fátima Guadalupe
Excellent, 3 years ago
We liked everything very much, the house is very nice and clean, the pool is always warm and they went to clean it during our stay, we will definitely return (:
Luis
Excellent, 3 years ago
Excellent experience. The house is in good condition, the pool is clean and has a good temperature, the area is very quiet. Everything is very comfortable and accessible. 100% recommendable.
Gerardo
Excellent, 3 years ago
Great communication with Mr. Hugo and Antonio. The house is super beautiful and clean
Nancy
Excellent, 3 years ago
Everything was fine
Veronica
Excellent, 3 years ago
hi. the house is very nice. It's like shown in the images. We had a great time and happy. The pool is excellent. Only the weather this time did not favor us (it was raining) but even with that we were inside the pool. The house was very clean without bugs. Except for mosquitoes. If we recommend they take their repellent. The staff who attended us is excellent. Many thanks to the host
Gabriela Elizabeth
Excellent, 4 years ago
Excellent house for a family rest weekend.
Arturo
Excellent, 4 years ago
Great place to spend our vacations, the host is great and the house too
Rebeca
Excellent, 4 years ago
The house is very nice, clean and functional, everything perfect. The pool is very deep. The first day the water was super warm the days after it cooled down, but still very nice to enjoy. Mr. Antonio,very nice and attentive. House is a 10 getaway. Worth the price and I hope to return soon. Thank you.
Mariana
Excellent, 4 years ago
Comfort for an excellent family atmosphere.
Roberto
Excellent, 4 years ago
Excellent house to spend a pleasant weekend! Communication with Hugo was excellent, and the location is quite good
Adriana Itzel
Excellent, 4 years ago
Always very friendly and responsive to messages
Daniel
Excellent, 4 years ago
Excellent choice, excellent conditions, very good cleaning, friendly service, very good security, accurate photos, adequate cost-service ratio, highly recommended.
Alma Verónica
Excellent, 4 years ago
Thank you very much, Mr. Hugo, for all the hospitality at the house. The house is exactly as shown in the photos. It is very safe and has enough capacity. The only thing is that there are very few fans, for the heat it does at night, during this season but otherwise excellent. Thank you very much!!
Francisco Javier
Excellent, 4 years ago
Excellent stay and an amazing place. The host was very attentive, and Toño, the guy who takes care of the house, was always attentive to what was needed and responded immediately.
Denisse
Excellent, 4 years ago
Great service from Mr. Antonio. A very good host.
Jazmin
Excellent, 4 years ago
A very nice house, with good security, spacious, and with everything you need to spend a few pleasant days with your family. Highly recommended.
Karla
Excellent, 4 years ago
Very responsive to questions, prompt replies. We didn't get a chance to meet him in person, but we had Mr. Antonio, who was also very attentive to us.
Antonio
Good, 4 years ago
The house is as seen in the photos. It is spacious, and they hand it over to you clean. During the stay, there were two issues that are typical of any home in use, which were resolved as quickly as possible by the manager, Antonio, who is the one who handles them. They have extra furniture for the pool and barbecue area, which makes the stay more comfortable. Although the house is equipped, I recommend bringing extra kitchen utensils and towels so you don't run out, although, again, they do provide them. The space is functional, the pool is adequate, and the kids have fun. The house is very hot, and although it has fans, it's still hot at night, but that's what we were looking for when we came to the area.
Yael Durán
Excellent, 5 years ago
Excellent accommodation within a fractionation, very spacious for many cars and also people, Mr. Antonio (who takes care of the very friendly house), I would definitely recommend it to spend a pleasant time with the family, even when it has only 3 bedrooms, they are very large where many people can fit perfectly. The entire accommodation is fully equipped (kitchen, bathroom, living room), has good internet Velicity and everything is very clean.
Luis David
Excellent, 5 years ago
Hugo is a person who is always attentive to the needs of his guests, thank you for your attention
Bruno
Excellent, 5 years ago
Quiet, clean and great place for pets
Alan
Excellent, 5 years ago
Excellent house, the space is very spacious, the cleanliness was excellent, the attention and detail for the stay was great. I highly recommend booking, we had a chance to see some fireflies in an unexpected way and that made our stay magical (my daughters had never seen any). Everything is close by and the food nearby is very good. The house has everything you need to enjoy it, not leave it and rest pleasantly. 100% recommended and with maximum security as it is inside a residential development. We'll go back whenever possible
Ana Karen
Excellent, 5 years ago
The house is very nice and large, quite well equipped. Great for weekend. It has a super large garden. Excellent stay.
Lorena
Excellent, 5 years ago
everything is very good
Linda
Excellent, 5 years ago
Woooow this house is way more than we needed. My family had an excellent stay. Super close to Oaxtepec and with everything you need for a night of rest and/or fun. Very quiet and safe place. There is no detail that is not cared for in this house. Recommended 1000 times for large family trips. 👏🏼👏🏼
Alejandro
Excellent, 5 years ago
Nice place, nice weather and the host great, we will definitely be back soon.
Antonio
Good, 5 years ago
It was a pleasure to stay at Hugo's house. Upon our arrival, they welcomed us very warmly. The house is very spacious and safe, and it has everything you need to spend an amazing weekend. The garden is very nice and well-maintained. Inside the house, everything is very tidy and clean. They were always attentive to anything we needed. I highly recommend it; I hope to return soon. Thank you.