Hugo

Reviews

Superhost

93 total reviews

87% rated 5★

93 reviews

4.84

2021–2026

93 reviews

4BR Cottage in Atlixco

Mario

Excellent, 1 month ago

It is comfortable with enough beds as described in the listing, a very large patio and a good-sized pool, space for grilling meat, and 3 bathrooms. The showers need a little maintenance, but they are functional.

The whole stay was good, the house is spacious and overall it is in good condition. The pool is spacious and clean, they clean it before each family arrives, it has a cover to prevent bugs or leaves from entering and a net in case any enter, you can take it out. It also has heating, I only recommend that they show you how to turn it on and off. The garden is just as it appears in the photos, and it's bigger. We only had one small problem since the cleaning staff arrived on the last day before our check-out, however we contacted Hugo and he helped us resolve it. I recommend that you only be aware of this if something like this happens and immediately notify Hugo so that they allow you to use the facilities until the last minute.

My family and I had a great time. I was in contact with Hugo. The pool is a very good size and although it does not have a heater, it has solar panels that help the temperature to be 30 degrees, very comfortable. There is hot water for bathing and maybe he suggests having two more fans and modernizing the larger bathroom. The palapa where the barbecue is located is great, it is very enjoyable since it is covered and the area of the house is very quiet to be relaxed. We will return!

In general, the house is very nice, it was clean and had the essentials for a stay. We were 18 people including children and the space was adequate. The rooms are comfortable and the telephone service in case of needing something was effective and friendly. The pool was clean, large and the plus is that it is kept at a good temperature, the garden is ideal for playing. In general, the house is very nice and spacious, highly recommended.

Loved that it was pet-friendly. It's a house with a lot of space and very well equipped. It has everything to go through a good disconnect. The only thing that could improve is the pool water, it's very cold. Thank you for your attention to the hosts.

Host Response

Thank you for your comments, unfortunately I touch them a few days cold and cloudy which does not help to keep the water warm with the solar heating, this problem usually happens in winter, so we will look for the solution for the next cold season.

The house is spacious but not enough for 15 people, maybe for 8, since they only have two full bathrooms, and it lacks a lot of maintenance, all the doors grind, in the bathrooms the dirty and percudida tiles, old bathroom cup not very functional, in the kitchen there were detached lozes that made us stumble, the microwave is small and not very functional, the stove only works 3 ovens and one of them very small, the pool with cold water, even that they advertise it heated with solar panels never saw them, and in other houses despite being cloudy if the pool is heated, in general the house with a lot of dust and dirty, in the rooms many telarañas and presence of spiders. The truth is not a house I would return to.

Host Response

We appreciate the feedback that helps us improve the experience of our guests, especially in the maintenance of the house. It is important to clarify that in our advertisement the number of bathrooms and beds is clearly specified, as well as the appliances that we put at your disposal the installed solar heating works very well in most of the days, by bad luck I play a very cloudy winter day, which is not common in this area. Everything advertised and the photos are true to what is offered as witnessed by dozens of reviews of previous guests, I recommend you for future experiences that you verify before hiring all the details and that these cover your personal expectations.

The place is in a good location easy to get to and the safe area all the time has surveillance, the house is spacious for family plan or friends , it has equipped kitchen and a very functional refrigerator, the grill area is great as it is spacious roofed and has a toilet . In the rooms it takes a bit of cleaning but the beds are very good . The toilets that are located inside the home one is the one that needs maintenance on the shower . In my experience, the pool never felt air-conditioned , I don't know if the boiler is not enough for the size of the pool, we were told that it was due to the type of climate that touched us but sometimes I already rented houses with solar boiler and it did not happen to me that it was cold, it should be noted that the pool is not very large and it is not necessary to point out with something the division of the chapoteadero and the deep part for the children .

We love the stay, we love everything... the house is super spacious, hot water in the 2 showers, the warm pool, the kitchen has everything you need to cook, it has a blender and a microwave oven! (I'm just missing a coffee maker) We really liked the location since the Oaxtepec market is super close, there are several oxxo nearby, shops where they sell even fruits and vegetables, the truth has been our favorite vacation in all of Morelos! Thank you very much to the Host, always on the lookout for our arrival and departure! (the only detail was that the beds in being wood made noise when sitting or moving around while you sleep.) Definitely a House to which we will return at least once a year!!

The house is very nice and the location is excellent, in a quiet section. The hosts were always on the lookout and Mr. Antonio was aware of us. What we liked was that we could get in and out whenever we wanted, as well as there were many beds in the bedrooms. Some things to consider is that the pool heating doesn't work very well, but there was sun, so there wasn't that much problem. Also despite the fact that it is fumigated we recommend bringing torches with citronella to avoid mosquitoes, as well as Raid for the animals that can be put into the house. We recommend staying in this house ☺️

THE STAY WAS GOOD. IT WAS EASY TO GET THERE. WE WERE 10 MINUTES FROM OXXO, OAXTEPEC, BODEGA AURREA, ETC. THE BAD THING FOR US WAS THAT WHEN THE RAIN STARTED, THERE WERE QUITE A FEW FLIES AND MANY ANTS AT THE ENTRANCE TO THE KITCHEN. THE BATHROOMS NEED MAINTENANCE, AND SEVERAL TILES ON THE KITCHEN FLOOR ARE LOOSE, SO YOU TRIPPED ALL THE TIME. THEY ARE WORKING ON THE STREET WHERE THE HOUSE IS, AND OF COURSE WE COULDN'T PARK THE CARS IN THE PARKING LOT, SO WE CARRIED ALL OUR THINGS BOTH WHEN WE ARRIVED AND WHEN WE LEFT. BUT I THINK THEY MUST HAVE FINISHED BY NOW. I THANK HUGO IN ADVANCE FOR ALLOWING US TO ARRIVE MUCH EARLIER AND FOR THE CHECK-OUT, NOT TO MENTION THAT HE TOLD US THAT WE COULD LEAVE LATER, BUT ONLY BECAUSE HE DIDN'T HAVE A RESERVATION FOR THE NEXT DAY. THANK YOU, HUGO.

Host Response

Thank you for your comments. We will take a lot into account to improve, I clarify that unfortunately the street was under renovation of the cobblin the weekend that you arrived which was already concluded and indeed the rains brought some pests for which we already reinforced the fumigation of the house to guarantee the comfort of our guests. Thank you!!!

Everything was very good. The area is very central, with security, and everything was very clean! The house is exactly as shown in the photos; you just need to keep in mind that if you go during the cold season and there is no sun, the pool does not heat up (since it uses solar panels). My recommendation would be to improve the quality of the mattresses on the beds! Otherwise, this house is recommended for a family trip!

The house is quite true to the pictures and the location is very easy to get to. 😁 Only the cleaning is missing a lot of dust on the armchairs and chairs on the furniture as well The Baths we had to give them a cleaning and sweeping there was a lot of dust in the house , removing cobwebs to move objects that looked like they had unclean time, they should take care of that. Despite that, my family really enjoyed my stay.

Host Response

We are sorry for the situation, and your feedback helps us to improve in every detail, an apology in advance.

The entire accommodation was very good. The only thing I would complain about would be a little more maintenance in the green areas. The pool is very nice and at a good temperature.

Host Response

Thank you for your comments. As you mentioned, the grass was a bit dry when you visited us due to a lack of rain and a lack of water supply from the municipality. Fortunately, this situation has already been resolved. Thank you.

Super cozy, very spacious, private, homey, clean, and with enough utensils to grill your meat without breaking anything. The host was very accessible and helped me with some things I had planned to do. Very clear about the house terms/rules. Very quiet residential area. It has easy access, and there are convenience stores outside the residential development in case you need any supplies. Overall, I thought the place was perfect.

4BR Cottage in Atlixco

Arturo

Excellent, 4 years ago

Great place to spend our vacations, the host is great and the house too

The house is as seen in the photos. It is spacious, and they hand it over to you clean. During the stay, there were two issues that are typical of any home in use, which were resolved as quickly as possible by the manager, Antonio, who is the one who handles them. They have extra furniture for the pool and barbecue area, which makes the stay more comfortable. Although the house is equipped, I recommend bringing extra kitchen utensils and towels so you don't run out, although, again, they do provide them. The space is functional, the pool is adequate, and the kids have fun. The house is very hot, and although it has fans, it's still hot at night, but that's what we were looking for when we came to the area.

Excellent accommodation within a fractionation, very spacious for many cars and also people, Mr. Antonio (who takes care of the very friendly house), I would definitely recommend it to spend a pleasant time with the family, even when it has only 3 bedrooms, they are very large where many people can fit perfectly. The entire accommodation is fully equipped (kitchen, bathroom, living room), has good internet Velicity and everything is very clean.

Excellent house, the space is very spacious, the cleanliness was excellent, the attention and detail for the stay was great. I highly recommend booking, we had a chance to see some fireflies in an unexpected way and that made our stay magical (my daughters had never seen any). Everything is close by and the food nearby is very good. The house has everything you need to enjoy it, not leave it and rest pleasantly. 100% recommended and with maximum security as it is inside a residential development. We'll go back whenever possible

4BR Cottage in Atlixco

Alejandro

Excellent, 5 years ago

Nice place, nice weather and the host great, we will definitely be back soon.

4BR Cottage in Atlixco

Antonio

Good, 5 years ago

It was a pleasure to stay at Hugo's house. Upon our arrival, they welcomed us very warmly. The house is very spacious and safe, and it has everything you need to spend an amazing weekend. The garden is very nice and well-maintained. Inside the house, everything is very tidy and clean. They were always attentive to anything we needed. I highly recommend it; I hope to return soon. Thank you.

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