Mayra

Reviews

166 total reviews

84% Excellent

166 reviews

4.78

2017–2026

Cleanliness 4.7

Accuracy 4.9

Communication 4.7

Location 5.0

Check-in 4.9

Value 4.8

166 reviews

3BR Condo in Acapulco

César

Terrible, 2 weeks ago

I am waiting for the refund from Airbnb, since the owner canceled the reservation

Host Response

Hello Cesar, good morning I apologize. The Airbnb process is not up to us, but if you had let me know, we could have found a way to resolve it. I'm sorry that we had to cancel the reservation due to extenuating circumstances, but we'll be in touch.

The apartment can be summed up in one word: “Great” Spacious apartment, newly renovated, clean, with everything you need to have a comfortable stay with family or friends. It has spacious rooms and comfortable, clean, fresh beds. Air conditioning working perfectly, and excellent ventilation. Wi-Fi with good signal and speed. Great communication with the host Things that can be improved and recommendation: Leave a set of keys for the bedrooms and bathrooms for security reasons, as sometimes the doors get locked. Check the cupboards and refrigerator beforehand, as sometimes other guests leave things, even food, that you don't notice until you want to use the kitchen utensils. Thanks for having us.

The facilities in general very good. However, I didn't like that the laundry center couldn't be used freely, as it was only available when the cleaning person was there. This condition was not specified at the time of booking; it was only after we mentioned it that they changed it. On two occasions, we left fruit and vegetables on the kitchen counter, and the next day they had been bitten into. It seems it was some kind of animal, although we didn't know if it was a rat or something else. The kitchen lady also noticed this situation. The host suggested putting out poison, but we flatly refused because there were young children. Finally, on the day of check-out (at 12:00 pm), we went down to the pool, and when we returned around 10:30 am, the cleaning person had already come in to start cleaning, as another guest was arriving later, which was inconvenient. The lady who cooks is an excellent person, and we loved her food.

3BR Condo in Acapulco

César

Excellent, 4 months ago

Mayra's apartment is spectacular; it's super spacious, and two of its three bedrooms have ocean views. Everything is impeccable, the complex is very spacious, it has a children's pool, and the restaurant/bar is very good. We will definitely be back.

Great place. We had a great time. Perfect for a few days as a family. Although a few days before they sent us a private message with extra fees that we had to pay (parking, beach chairs, bracelets, etc.), it seems to us that it would have been better if that information was in the description of the ad. Same thing with the extra cleaning fee. I'm used to it being included when you stay more than 3 days. The apartment has posters that we had showing the rates for lost towels or damaged sheets. Although that info doesn't bother me, what does bother me is the obviousness of the messages in the apartment. Otherwise, excellent. The host was very attentive and responsive

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