Marlene

Reviews

Superhost

47 total reviews

94% rated 5★

47 reviews

4.94

2022–2026

Cleanliness 5.0

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.6

Value 4.8

47 reviews

3BR Condo in Punta Sam

Marie

Excellent, 4 weeks ago

Very, very nice apartment in a private and secure residence: the rooms are huge and luxurious, very well equipped, with a large terrace overlooking the pool and the sea (which are a 1-minute walk away). The beach is beautiful and very well maintained (like the entire resort) and without sargassum! The garage is very nice, as is the option to rent kayaks and paddleboards. You can eat at the pool restaurant, otherwise you have to take the car. We stayed there for 2 nights because we were on a road trip, but if you're planning a relaxing stay with swimming and rest, it's ideal!

We were in Marlene's and Holger's apartment in February 2026 and enjoyed the stay very much. The apartment in the Amada Quartier is beautifully located on Playa Mujeres and offers everything you need for a quiet vacation (well-equipped kitchen, large and bright rooms and a large terrace with table and comfortable lounge). In the neighborhood itself, in addition to the swimming pool, there is a restaurant with Italian cuisine and in 5 minutes' walk a small shop in which you can get the most necessary things for everyday life. Marlene is a very kind host and always responded very quickly to all our questions. We would definitely book this great apartment again on a next stay and can highly recommend it. Thank you!

La Amada was a great fit for our family of 5. We would gladly return, though next time we would consider other units within the property as well. The Good • Arguably the best location in the complex — steps from the beach, pools, and restaurant • Spacious layout that comfortably fit our family (kids 4, 6, 8) • Comfortable beds and excellent blackout blinds • Huge balcony • Well-equipped kitchen • Multiple pools (one heated) with varying depths for kids, plenty of beach loungers and day beds always available Before Booking • Unit has minor wear and could use a bit of TLC. We had 4 maintenance visits during our 9-day booking • Communication could be clearer; FAQ covering check-in,pools, parking, garbage, restaurant menus and a property map would help •3rd bedroom only accessed from balcony, not great for small kids IMO • We had a full-day loss of power and water on our final day due to a planned outage, but we were not notified in advance and did not receive a response from the host

Host Response

Thank you so much for choosing our home for your family getaway! We are thrilled to hear that the location served you well and that your kids enjoyed the pools and the beach—it truly is one of the best spots in La Amada for easy access to the water. I want to sincerely apologize for the challenges you faced during your stay. While we’re glad the beds were comfy, it’s clear we missed the mark on communication regarding the planned utility outage and the maintenance visits. We pride ourselves on being responsive, and I’m genuinely sorry that we weren't there for you when you needed us most on that final day. We are taking your feedback to heart immediately: The Welcome Guide: We are currently compiling a digital FAQ and property map (including those restaurant menus!) to ensure future guests have everything they need at their fingertips. Maintenance: We are scheduled for a 'TLC week' to address the wear and tear you mentioned. Layout Transparency: We will update our listing description to make the balcony access for the 3rd bedroom even clearer for families with small children. We would love the chance to host your family again and provide the seamless experience you deserve. Safe travels!

We truly enjoyed our stay at the condo in the La Amada residences. There were several buildings within the condo complex, and we really appreciated that this particular one was so close to the ocean and the heated pool and restaurant. As many others noted, this particular area is somewhat secluded from other dining and commercial areas in Cancun. We had a rental car and found that useful (though we were always a bit confused as to what information we needed to give when re-entering and exiting the security check at the road before getting into the resort area). We met some other travelers in the condo complex who had found a local chef to come to their AirBnb - this seems like it would have been a fantastic option given how much fridge storage space there is and how many beautiful eating areas with great views! Having access to the long beautiful beach was fantastic, and the condo was very comfortable. We would stay again!

The apartment was easy to get to. We did have some trouble finding the exact building because it was raining, but overall it was okay to find. The apartment itself is very nicely decorated and setup. Great amenities and plenty of room for our family. We only had a few minor issues: 1. Water pressure in the shower, sinks, and kitchen was very poor. Not sure what they can do to increase the pressure but it was a bit disappointing when showering mostly. 2. Water temp was aslo not very warm for showers. 3. Stove had some issues as well where one of the electric burners kept turning off when we were cooking. Note: the place is private and in an area that is not close to restaurants so be ready to drive at least 20+ minutes to get to an area that has shopping and restaurants. Other than that the apartment was great, and confortable. Beds were great and comfortable. and balcony was very enjoyable. we didnt use the resort amenities so cant comment on that.

The accommodation is perfect, a few steps from the beach and the pool. Very spacious, comfortable, with everything for cooking. TV in both bedrooms and living room, a large balcony, and details that make it beautiful and a great choice to stay in Costa Mujeres. We traveled with children and they took advantage of the kids club and entertainment area. We recommend it and would go back. Thank you very much

Host Response

Muchas Gracias por sus lindos comentarios , será un placer volverlos a hospedar . Aquí tienen su casa :)

Our stay at this Airbnb was simply spectacular. The apartment is new, modern and tastefully decorated. It was fully equipped with everything we needed and its location near the beach was ideal. The 'La Amada' complex met all our expectations as a family, with exceptional service and friendly treatment by the beach club staff. In addition, Lorena, our host, was always attentive and resolved any problem effectively, showing a level of attention that goes beyond what is expected. We would definitely stay here again in the future.

Had the loveliest of weeks relaxing here. The gated community is very well looked after and safe. It’s a bit like Fort Knox getting in, but that’s reassuring. Phone and internet poor in this area, but great in the apartment. The apartment is kitted out with top notch appliances (Miele). I don’t think you could be more comfortable. Lorena the manager is very efficient and smoothly and speedily sorts out any issues that may arise. The onsite restaurant serves a fairly extensive menu, closed Tuesdays. The shop sells wine beer snacks and Starbucks. The best supermarket we found was Chedraui select. There’s one warm pool with hot tubs we loved, another bigger cooler pool for the brave. The beach is very long and clean great for walking on and safe areas to swim.

We had the best experience we've had so far on Airbnb. The apartment is very nicely decorated, spacious, very clean and is super close to the beach and the beach club. We felt like we were in a 5-star hotel. The administrator Lorena made sure to make our arrival very easy. She is very organized, always attentive and helped us well in advance with recommendations, tips, etc. Highly recommended!

Host Response

¡Nos alegra muchísimo saber que tuvieron una experiencia tan positiva! Estamos encantados de que el apartamento haya cumplido con sus expectativas y que hayan disfrutado de la cercanía a la playa y el beach club. Agradecemos tus amables palabras sobre la administradora Lorena; nos esforzamos por brindar un servicio de calidad. ¡Esperamos recibirte nuevamente en el futuro!

3BR Condo in Punta Sam

Ana

Excellent, 3 years ago

We loved the apartment ! We would definitely go back again !

Great spot for a lengthy stay. Very safe area, and one of the best beaches we have seen in Cancun. the house is in an area that is a bit of a drive to restaurants and shopping, but we appreciated being in a quiet spot away from the busy hotel strip. The directions to get in to the apartmentwere a little complicated, but we figured it out.

3BR Condo in Punta Sam

David

Excellent, 4 years ago

This place was so nice! Quiet, and only a few steps away from the beach and pool areas. The beach is beautiful, and stays fairly shallow: about 6ft deep out at the far rope. Wake up early and watch the sunrise! Play in the sand, then cool off at the pool. The staff are friendly; you can even enjoy your meals at the swim-up bar. The apartment is de-luxe! Marble floors, balconies, air-conditioning... the list goes on. There's a washer and dryer which came-in very handy, and the kitchen is very well appointed. Highly recommend!

Holger’s condo is a high end, relaxing, clean home. The kitchen is well stocked, the beds are comfy. The ocean view/access and pool set up is fantastic. Workout room was great! We did not rent a car during our stay...just didn't want the hassle of driving in Mexico. But... taxis are incredibly expensive to and from the area. For example, a round-trip taxi for 5 of us to one of the nearest restaurants was $65...for an 8 minute ride. Note: there are NOT restaurants within walking distance of the condo. A round trip to the grocery store was $40. Krazy! Ways to combat the cost of transportation: 1. Make a stop at Costco or Sams on the way from the airport to the condo. 2. Eat at the restaurant on the property, right at the main pool. There's only one and it closes early. But the food is quite good, reasonably priced, and there's nothing better than guac/chips poolside. We had a few challenges with maintenance issues...but they were incredibly responsive and got things fixed up right away. All in all, a really positive experience.

This is a fabulous home and facility. The condo was well appointed with quality furnishings. It is right next to the beach, pool and restaurant. The beach and pools are wonderful. The management of the facility is first class, with kind and truly helpful staff to make your stay very enjoyable. The owners are pleasant and want you to have a nice stay and they deliver. Their manager, Lorena is very helpful and a great communicator. We have travelled the world and found this to be amongst our top Airbnb experiences, right there with a home we stayed in on Rhodes, Greece.

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