Paulina
Reviews
Superhost95 total reviews
91% rated 5★
95 reviews
4.88
2021–2026
95 reviews
Carlos
Excellent, 1 month ago
Great for families. The service from Omar and Angeles was spectacular.
Axel
Excellent, 1 month ago
Everything was impeccable, the service and attitude of the personnel was amazing. Super helpful and with a very nice smile. The distribution of the House is fantastic, center equipped kitchen in front of the pool and with easy access. Rooms on each side. Wished we could have stayed longer. THANK YOU!
Liz
Excellent, 3 months ago
Very nice. The house is the same as in the photos, clean and tidy. Omar and Mary were excellent, always attentive to us with a great attitude. The house is very nice and comfortable.
Eder Javier
Excellent, 4 months ago
100% recommended. The person who takes care of the house is very friendly, helpful, and available at all times. A very quiet place with everything you need for a good weekend of rest; the kids really enjoyed it.
Olesia
Excellent, 5 months ago
The trip was amazing, everything was clean and super comfortable, and the pool was very warm. Thanks !
Claudia
Excellent, 6 months ago
An excellent place to spend a few quiet days; I highly recommend it.
Valerie
Excellent, 6 months ago
We loved the house, and Omar and Mari's service. The house is very clean and very nice. We enjoyed it.
Ruth
Excellent, 7 months ago
The stay was very comfortable and homey. Omar was always attentive to us. The house is very nice, pleasant and beautiful. The only thing is that in the mornings when we wanted to bathe, the water was very cold and also the pool on the first day, even though it had a boiler, but the next day it was perfect.
Margo
Excellent, 8 months ago
We had a really nice and relaxing stay here!
Juan
Excellent, 8 months ago
Amazing House and Omar and Betty are great!
Gabriela
Excellent, 9 months ago
Beautiful house, very clean and with everything you need. Omar and Paulina were always attentive and ready to help us with whatever we needed.
Juan Carlos
Excellent, 9 months ago
The BEST thing is OMAR's service, an excellent host who takes care of visitors at all times. An excellent host Beautiful facilities, spacious and very clean rooms! The living room is very cozy and has a game table with a room and TV that for me is the best area of the house Parking space, safe and available
Brenda
Excellent, 11 months ago
We had a wonderful weekend, Paulina and Omar were very friendly and at all times they saw for our needs. The house is flawless and very nice and spacious. 100% would recommend it.
Silvia Claudia
Good, 1 year ago
EVERYTHING WAS VERY GOOD, THE HOUSE WAS VERY COZY, ONLY ONE SHOWER WAS CLOGGED AND NO WATER CAME OUT. IN THE DESCRIPTION OF THE HOUSE THEY SAY THAT THE COST INCLUDES THE CLEANING SERVICE AND THEY DON'T CLEAN THE HOUSE EVERY DAY, THEY ONLY MAKE THE BEDS. IT IS NECESSARY TO FUMIGATE BECAUSE THERE ARE MANY ANTS AND SPIDERS IN THE ROOMS. OMAR IS A GREAT WORKER, VERY KIND AND HELPFUL. A VERY NICE, COZY AND COMFORTABLE HOUSE.
Host Response
Thank you for your feedback Omar is there 24*7. If you had told him at the time, he would have given you a solution immediately. It's a shame that I didn't know until his departure. In fact, he could have had some outlets plugged, but it was working. In the case of cleaning, the common areas are cleaned daily, beds are made, garbage is taken out and when they pay for kitchen and service support, they do everything completely The fee you pay is called the check-in and check-out fee because that's all that's done when you leave the house Thanks again
Carlos
Excellent, 1 year ago
Everything is excellent with this property. It's located in the old area of Cuernavaca, but if that's not a problem, it's an excellent place. The support staff is excellent.
Vic
Excellent, 1 year ago
Everything was great, the house was very nice, clean and everything was super tidy, Omar and Bety provided a super friendly service and were always attentive to what we needed. 1000% recommended.
Catherine
Excellent, 1 year ago
We had a wonderful family stay there! Omar, who takes care of the house, was very welcoming and helpful throughout the stay in addition to respecting our privacy. We took the extra service for meals that were cooked by Betty. Very good Mexican food, I would highly recommend it! The house is beautiful with its vaulted ceilings. We really enjoyed the kitchen open to the courtyard with the view of the pool, very convenient for watching the children. Several outdoor spaces to rest and spend time with family. The kitchen is very well equipped. We'll definitely stay there again!
Karen
Good, 1 year ago
The house is super nice, it fulfills everything it says, my dogs were super happy running all over the field and yard. It has everything you may need. The only thing I didn't feel 100% comfortable with is that Omar (a super helpful and kind person) was very attentive, hehe, but too attentive to any need, that is... I didn't read the description well, which said that he would be there in the house with us all the time 😬
Fernando
Excellent, 1 year ago
Omar's service was excellent and the house was impeccable.
Ivette
Good, 1 year ago
We rented the house mainly for the reason that was in a very handy location and the house is in 1 level so everything is connected which was really handy because we traveled with seniors. The house really looks like the photos. We really enjoyed it. Omar who is the person that greets you was friendly with clear instructions. The house is really nearby 2 big shopping malls and restaurants which is really handy Our only recommendation will be to upgrade the kitchen. The stove was not working properly and took us really long to cook, we were informed that the new one arrived late and was not able to be installed. Also could be handy to get new pots and knives which are already quite used and when cooking for 7 persons really takes a while. As a note, in the description was offered Netflix however we were unable to use it because the account was not up to date. Overall our experience was nice and we enjoyed our stay.
Host Response
Hi Ivette, thank you for your comments and recommendations. We will take them into account to improve. Regarding Netflix, the Cuernavaca account is open for use. I will check with Omar what happened Thanks again Cheers
Maythe
Excellent, 1 year ago
My family and I loved staying at Casa Orquídea, the facilities were impeccable and the most valuable thing for me was the time I spent with my family, I highly recommend the stay to hang out with the family!!!
Carlos
Repeat guest
Excellent, 1 year ago
Truly a wonderful place to visit. The house is beautiful and spacious. The people they take care of are very nice and helpful. Everything as shown in the pictures. Thank you
Ana Laura
Excellent, 1 year ago
The house is very well cared for and the attentions of David and the lady who gave us Service was very good and helped us in making our stay more pleasant. Thank you for allowing us to be at your home, if we would like to come back
Katia
Excellent, 1 year ago
I highly recommend the Orchid house, everything is just as described and seen in the photos and publication. My family, especially my children really enjoyed the stay. Having a single floor facilitates the movement if anyone has mobility problems, as it is the case with my mother. We'll definitely be back. David, he always stayed attentive, helpful and very respectful.
Kyra
Excellent, 1 year ago
The house is super nice and comfortable. Just for the family plan we had. Excellent attention, the staff is super friendly and willing
Leticia
Excellent, 1 year ago
This is my first time hosting on Airbnb and I can only say that the Orchid house is beautiful, quiet, spacious and comfortable, it's just like the pictures. I must point out that David and Bety's support make everything flow at ease and Bety's season is spectacular. All delicious! My family and I thoroughly enjoyed this relaxing vacation. The hosts always answered my messages and they are very nice and friendly 🙏🏻☺️ We didn't want to go 🥹🥹
Daniel
Excellent, 2 years ago
A very beautiful and familiar house Their help staff are amazing and they are always aware of you… We would definitely go back.
Carlos
Repeat guest
Excellent, 2 years ago
Very well-kept beautiful house and great attention
Andrea
Excellent, 2 years ago
Excellent! Very friendly everyone and very nice house
Lianna
Excellent, 2 years ago
I recently stayed at this villa, and it was an exceptional experience from start to finish. The property looks exactly like the photos—beautiful, serene, and meticulously maintained. The host and staff went above and beyond to ensure our stay was comfortable and enjoyable, offering helpful tips and promptly addressing any questions we had. The villa itself is a true oasis, providing a perfect blend of tranquility and luxury. I highly recommend this place to anyone looking for a relaxing and memorable getaway.
Mauricio
Excellent, 2 years ago
Excellent accommodation, as described and appreciated in the photos of the publication. The rooms are good size and the beds are comfortable, very clean and tidy everything. David's attention was the best as was Betty's in the kitchen. We would definitely love to come back some other time because we had an amazing time.
Fernando
Excellent, 2 years ago
Amazing place for a weekend break out of town. In my case I went with friends, 8 people in total, and we had a great time. The very comfortable rooms and the amenities of the house give you so you don't have to leave and enjoy them.
Claudia
Excellent, 2 years ago
Very good place to stay. Paulina was attentive every minute. Excellent attention
Brisa
Excellent, 2 years ago
Everything is like in the listing, the place is very nice and comfortable. The only thing I think should be changed is the pillows and bath soap.
Brenda
Excellent, 2 years ago
Thank you, beautiful house and very helpful DAVID!! The amazing pool
Fausto
Excellent, 2 years ago
In General everything is great and the house is very comfortable. Very good option and we look forward to returning soon .
Lorena
Excellent, 2 years ago
Excellent attention from the hosts and the service staff of the house. Impeccable facilities and a very good experience.
Gabriela
Excellent, 2 years ago
The house is super nice. As is in the photos. An incredible house to spend time with family and friends as all the areas communicate with each other and overlook the garden and pool. The people who help in the house are very friendly and helpful.
Host Response
Many thanks for your stay are welcome!!
Karina
Excellent, 2 years ago
The house is very comfortable, everything is in order and clean, and the house staff were always available and attentive to us. The location is very central, and overall, it's highly recommended.
Host Response
Karina Thank you so much for your feedback Unfortunately David did not have the keys where the dryer was. I offer you an apology and we will pay attention to this Regards
Martha Alejandra
Excellent, 2 years ago
I would definitely come back. David was always available to help us. The house is very clean and beautiful. An excellent choice!
Lillian
Excellent, 2 years ago
We felt at home Very cozy house, with everything you need to have breakfast, lunch, and/or dinner. The staff were very respectful and efficient. The house is very nice!
Elias
Excellent, 2 years ago
All good
Zahide
Excellent, 2 years ago
Everything was great We had a very nice weekend The guys David and Bety are very attentive We'll definitely be back
Monica
Excellent, 2 years ago
It far exceeded our expectations!!! The house was impeccable, and the helpful staff were extremely attentive and willing to assist us!!! The cleanliness of the house is second to none!!! The kitchen is perfectly equipped!!! 5-star hotel mattresses and pillows!!!! Really AMAZING everything!!! I recommend it 150%.
Yuichi
Excellent, 2 years ago
The place was perfect, the host was very responsive and friendly. The place was very clean and with a great distribution. We enjoyed our family time a lot.
Ana
Excellent, 2 years ago
We were 2 families, everything was fine. David was attentive, very kind. The house is very comfortable, the area is quiet.
Paulina
Good, 2 years ago
It's a beautiful house, clean, spacious and comfortable. Two people who are in the house very helpful.
Diana Carolina
Excellent, 3 years ago
We loved the house is beautiful, it is spacious, beds are comfortable, quiet and safe area. The host, David and Bety are always helpful. Thank you!! We would be back again super recommended.
Regis
Excellent, 3 years ago
Amazing house and spectacular service! Would definitely come back
Edgar
Repeat guest
Excellent, 3 years ago
Very happy and having a pleasant time. This is the second time we have stayed here and we are very satisfied. The staff is very helpful.
Juan
Excellent, 3 years ago
Beautiful house, in person looks 10X better than the pictures. We loved the layout, gives you a "resort" feel due to the distribution of the rooms. We never felt like we were crowded. The pool is sunny most of the day. Well equipped with all basic needs and plenty of fun activities for the family.
Karla
Excellent, 3 years ago
Everything was excellent, I would definitely stay here again
Rocio
Good, 3 years ago
Everything was fine during the stay, except that there is only one TV and for many people that's not enough. Another detail is that before our check-out, the cleaning staff started cleaning and removing sheets from the rooms. I understand that they had another rental, but it was a bit uncomfortable. Other than that, everything was fine and the house is very nice and cozy. Paulina's service is attentive, kind, and pleasant.
Vane
Excellent, 3 years ago
A very nice house, comfortable bedrooms with spacious areas and bathrooms, and an incredible pool. The staff are always super attentive and very friendly. We had a really nice weekend. Thank you!
Fran
Excellent, 3 years ago
Paulina's house is amazing! It's just what you see in the ad, and in person it's much better. The staff is the best there is! Super attentive and helpful!!! The beds are super comfortable and the sheets are even more so. Overall, it's the best Airbnb stay I've ever had.
Oscar
Excellent, 3 years ago
Everything is very, very good and it is as shown in the photos, and David's service is excellent.
Vero
Excellent, 3 years ago
The place is as it appears in the photos. The people who help out at the house are always attentive and supported us in everything. It's a great option for families because everyone has their own space in their room, and the common areas are spacious, so even with everyone there, each person still has their own space. We will definitely be back.
Eraqui
Excellent, 3 years ago
Everything was great; good service from David.
Veronica
OK, 3 years ago
The property is fine, but it was very difficult for me to find it. A map would have helped. I'm not from Mexico and in that area the GPS is not working well. Communication with Paulina leaves much to be desired. Do not read the messages. The people who are taking care of the place lie (they accused me of stealing a box of soda that I brought) and that my dog got on the bed, even though before checking out I asked them to check and tell me if there was a problem, David and Imelda confirmed that everything was fine and I even tipped them. Hours later they wanted to charge me for washing the bed. He left the place spotless, nothing out of place and not a dirty dish. What's more, before using the grill my husband spent two hours cleaning it because it was disgusting, I haven't charged him for that. Read other reviews and see that this person is not present and has two employees who are looking for excuses to charge extra, and make false accusations and insult guests. I don't recommend this place.
Nancy
Excellent, 3 years ago
I really liked our stay, the house was just as it appears in the photos. Imelda and David's service was exceptional, always attentive. The rooms are very comfortable and clean, only the living room was a little hot, there is no air conditioning and the fan is noisy and we could not have music or the TV on. The pool is shallow for adults, so it's tiring to be in it for a long time. I imagine it's perfect for small children. We had a nice weekend.
Christian
Excellent, 3 years ago
communication can improve
Roberto
Excellent, 3 years ago
Great house, amazing for family!
Ricardo
OK, 3 years ago
the pool had fungus the next day.
Host Response
Hi Ricardo, we would have loved for your group to be good guests and respect the house, unfortunately it was not like that
Aurelia
Excellent, 3 years ago
The house is beautiful and the neighborhood is very quiet. Very good service from David and Imelda. Thank you very much for everything
Javier
Excellent, 3 years ago
The service provided by the 2 people who assist in the house is what makes the stay extremely pleasant and very enjoyable,
Karla
Excellent, 3 years ago
Everything was very good, the housekeepers were very helpful and the facilities were clean and well maintained.
Fayo
Excellent, 3 years ago
The house: Beautiful, in very good condition and super spacious. Inside, the rooms are impeccable at all times, each has air conditioning, super comfortable beds, sheets and towels, everything is super clean the time as well as bathrooms. The kitchen/terrace is in perfect condition, has everything you need and is connected to the garden and pool area. The main room has a bar area, television, card table; this area was excellent for enjoying the World Cup final. Outside, the pool is the ideal size, perfect for playing with children and sunbathing at the same time. I highly recommend renting the boiler service, the water was at a delicious temperature, there are six beds in perfect condition and outdoor rooms with an Argentine barbecue to have and enjoy a perfect day. The staff: Imelda and David are wonderful!! They cook excellent food, and the cleaning and assistance are top-notch!! Incredible house and fantastic vacation!!
Karen
Excellent, 4 years ago
Highly recommended! The house is exactly as shown in the photos, everything you need is available, even for cooking. The boiler is very much worth it, especially in rainy weather. David and Imelda's service, who helps you with the kitchen, is excellent! Pau answers all your questions very quickly and clearly. Everything was perfect and we all enjoyed it very much, we will definitely be back!!!!
Ceci
Excellent, 4 years ago
The house is as shown in the photos, the stay is very pleasant and who always receives you attentive and friendly. ¡¡We already wanted to stay :) !!!
Karla
Excellent, 4 years ago
Ideal for spending a few days in a comfortable house with excellent facilities and service staff with the best attitude. The property is recommended for children (the pool is not deep) and pets (large gardens and patios). The house has all the necessary amenities to spend unforgettable moments: heated pool, outdoor room, barbecue, kitchen with table for 9 people, TV room with board games, basketball court and private parking for several vehicles... Super recommended!!
Gustavo
Excellent, 4 years ago
Very good location and the house is in good condition, the staff is very friendly.
Jose Miguel
Excellent, 4 years ago
Excellent place, incredible contact with Paulina (the host) and the house staff, super attentive, make you the stay super pleasant, 100% recommended for a stay in Cuerna. The cleanliness of the place, impeccable!
Ignacio
Excellent, 4 years ago
Excellent house with all services and super spacious, a beautiful garden and its very tastefully decorated details. It's worth rebooking
Eduardo
Excellent, 4 years ago
Everything was excellent. A great place to spend the weekend
Ana
Excellent, 4 years ago
Excellent service and attention
Sam
Excellent, 4 years ago
The house is exactly as shown in the photos, and everything was excellent. We requested the additional cooking and cleaning service and it was totally worth it. Zenaida and Ismael were incredibly friendly and helpful. The pool is a very good size although not very deep, but for the kids it is the perfect size. The rooms are very good, with direct access to the garden and pool, which makes it very convenient. I totally recommend the place.
Alejandro
Excellent, 4 years ago
Everything was very good in Paulina's house, cleanliness, attention and tranquility, we didn't lack anything, very good option to enjoy and rest with the family, totally recommended
Edgar
Repeat guest
Excellent, 4 years ago
The house is very good, in good condition, excellent cleanliness and very comfortable to have a good time. Recommended
Rodolfo
Excellent, 4 years ago
Great host. Amazing staff, extraordinary house. Definitely coming back
Allan Edú
Excellent, 4 years ago
The house is super! Spacious and well distributed. The house is made for spending time with your family! And you can bring your doggie :D
Antonio
Excellent, 4 years ago
The place is designed in every detail for a vacation home, every room has privacy, but they all face the pool and garden area. The parking space is extremely spacious and has plenty of space to play soccer or basketball in front of the house. The boiler warms up enough to be very comfortable but has to take it 10 hours before you want to get in.
Fe
Excellent, 4 years ago
All the best. Thank you very much.
Ruth
Excellent, 4 years ago
Highly recommended
Gladys
Good, 4 years ago
It is a very pleasant and comfortable house, with a very good location and lighting, very recommended. The people who take care of the house are attentive to what you need, because they live there, in addition to cleaning daily (not including dishwashing). There are four very comfortable enabled rooms, with two double beds (only one has a full size bed) but no closets and no TV, there is only one large TV in the living room with Total Play. The pool is rather small and not deep (I got down the waist) it is excellent for young children who do not know how to swim; as we went in winter, we ask that it get a little warm and this service has an extra cost, it has to be considered that it is 1000 pesos per day to heat the pool. At the front the house has a field as if to play soccer or basketball. The garden is very well kept and beautiful. The only thing that happened to us is that we needed an iron and there wasn't, but outside of this detail and what I noted before, everything else was fine.
La
Excellent, 4 years ago
Everything was wonderful: from the arrival, reception and attention from those who take care of the house (Ismael and Zenaida), cleaning, facilities, pool, kitchen, everything. We had a great time as a family, so I highly recommend this house. We look forward to returning soon.
Joyce
Excellent, 4 years ago
Excellent stay at Paulina's house. The house is modern, spacious and very practical for families with children, as it is on one floor and you can see the pool and garden from the bedrooms and kitchen. It has equipment that allows you to enjoy your stay to the fullest (horn, beds, foosball table, board games, cable, etc.). It has a large parking lot inside the house. Good quality bedding and towels. Impeccable cleanliness. We hired the pool boiler and cleaning and cooking service with Ismael and Zenaida and would do it again without hesitation. Paulina's home is one of the best Airbnb's where we have stayed!
Host Response
Thanks for your feedback, it'll be a pleasure to receive you soon :)
Gina
Excellent, 4 years ago
Great place! We will be back! 100% recommended Modern Everything working (except the jacuzzi) but we don't occupy it
Emilio
Excellent, 4 years ago
It is an excellent option to rest in Cuernavaca, the layout of the house is excellent for enjoying the pool and garden.
Juan Pablo
Excellent, 4 years ago
It is a beautiful, functional, well located, clean house equipped with everything you need to spend a few days with family and friends. The attention and communication with Paulina was extraordinary, and Ismael and Zenaida take care of the house and the guests for whatever is needed... excellent people. 100% recommended !
Edith
Excellent, 4 years ago
The house is just as it is in the photos, super nice and comfortable, the pool is shallow, the common areas are super good. You can work and rest perfectly, as if you were at home.
Marcela
Good, 4 years ago
Everything is very good. The service people are very friendly but their hours of help are very defined. It is very well located and with many spaces, I hope to be.
Host Response
Hello Marcela, thank you for your stay. The hours of the service are 8 hours as I mentioned in the message and when you asked about the start time you chose at 9 am, so they supported you in that range as indicated in the regulation. Thanks!
Lucía
Excellent, 4 years ago
The house is amazing, super comfortable and in a good location, perfect for relaxing. Very good service. 🙌🏼
Mirsha
Excellent, 4 years ago
Very nice house! Very nice spaces! My family had a great time! :)
Laura
Excellent, 4 years ago
We were very happy and comfortable, the location is very central, you have everything close by, the house is super nice! Very comfortable beds, the service was very good! Super recommended!
Host Response
Laura, Thank you for your feedback, I'm so glad you enjoyed your stay!
Natalia
Excellent, 5 years ago
Excellent place, very good location and excellent service from the managers. The house is extremely cozy, ideal for enjoying a few days of relaxation and tranquility. They take care of the smallest detail to make you feel welcome. The internet connection is very good if you need to work. I'll definitely be back, and it has become my top choice for staying in Cuernavaca.
Host Response
Natalia was a pleasure to welcome your whole family, thank you very much. We look forward to seeing you soon :) !