Pandora House

Reviews

65 total reviews

85% rated 5★

65 reviews

4.83

2025–2026

65 reviews

4BR Condo in Mexico City

Matthew

Excellent, 1 month ago

Perfect

Very nice place; good location.

We had a wonderful stay at Pandora House in Mexico City. The location was fantastic—within walking distance of great restaurants, cafés, and many of the city's top attractions, making it the perfect home base for exploring CDMX. The property itself is beautiful, stylish, and very well maintained. Our apartment was clean, comfortable, and thoughtfully designed. The staff was incredibly friendly, welcoming, and always willing to help with recommendations or anything we needed. One of our favorite parts was the rooftop, which had a great atmosphere and was the perfect place to unwind after a day of sightseeing. Overall, Pandora House exceeded our expectations. We would absolutely stay here again and highly recommend it to anyone looking for a comfortable, well-located, and charming place to stay in Mexico City.

Spacious penthouse with an excellent location, near Reforma 222. The rooftop is a very good plus. Each room has its own bathroom, which is very helpful for large groups. What could be improved? The general cleanliness. Some rooms and the living room had dust, but mainly the bathrooms, since they were dirty. There was hair, lint, dirt, etc. Overall, a pleasant stay, with some details that could be improved with cleaning.

4BR Condo in Mexico City

Jorge

Excellent, 3 months ago

We had an amazing time during our stay. We will be back

It's a good place to stay - accurate description and the location is fantastic. They do mention it in the description - but the bar upstairs can be pretty loud & the lack of AC does can make the place pretty hot. Can't hold it against them though since they do disclose that. The apartment had a portable AC unit which helps and with earplugs the noise was tolerable. If you're cool with those two things - it's a perfect place.

We had a pleasant stay here after booking last minute when our other accommodations had maintenance issues. We were accommodated very quickly and arrived to a clean home. The setup is ideal for groups with each room having a private bathroom. We found there to be a strong sewage smell which we had to combat by keeping windows open, and there were issues with all showers (leaking, shoddy showerhead installation) etc. The hotel can also get quite loud at night from the rooftop. Overall, it was a good stay - the setup of the rooms is ideal for groups, with a few maintenance and experiential issues that could be worked on.

A perfect place for our group of 5 to stay during our weekend in Mexico City! We stayed for 3 nights and the apartment was clean, comfortable, and exactly as described. We felt very safe and the location was excellent—nice area, walkable to many shops and restaurants. It was so nice that each bedroom had its own bathroom, which was perfect for our group. The rooftop bar was a great bonus and a fun place to unwind. Easy communication and smooth check-in. Would definitely stay here again!

We had a great stay at Pandora House! Location was great, it looked just like the photos, and it was great to have a front desk so we felt extra safe and secure. Everyone at the desk was very nice and we overall loved our stay. The only negatives were the bedroom floors were dirty (our white socks got super dirty within a few minutes of moving around). Also, the shower heads had lots of buildup so the water sprayed in a lot of different directions, making the showers not very comfortable and messy.

Great stay overall! The location is a 10/10 and truly unbeatable. The staff was incredibly kind and welcoming, and the vibes were immaculate. The photos didn’t match the unit exactly, but I believe that’s because there are two penthouses—we may have been placed in the other one. While it wasn’t the exact unit shown, it still matched the same aesthetic and quality. The unit is located beneath a rooftop bar, so there was some noise, but nothing overwhelming. Overall, we really enjoyed our stay and would absolutely stay here again.

Amazing Airbnb in Mexico City. My friends and I were in town for a wedding and really lucked out with Pandora House. Feels like a boutique hotel, has a spa, cafe and rooftop bar in same building. Location is amazing and very walkable with lots of restaurants and shops close by. Host was very nice and responsive. We had an unexpected water leak in our unit. Host responded right away and provided towels and maintenance to help clean and assess the damage. Highly recommend this place and would stay again!

Traveled with a group of 5, one couple and 3 singles. The space is a 4 BR apartment style arrangement with a private restroom in each bedroom. The kitchen, eating and living room is an open space and very spacious. This place is in a 7 floor building with a restaurant and bar occupying the top 2 floors. We were on the 5th floor and never noticed any noise from the restaurant or bar. The building is on a semi busy street so during the daylight hours it is a bit noisy but we were hardly in the unit during the day. At night we hardly noticed any of the street noise. As with many accommodations in Mexico City this unit does not have central A/C but the BR do have fans and portable A/C units which we didn't use since the weather outside was amazingly cool. We would keep the sliding doors open during the day and closed them at night when it was colder. Also guests staying in the building get a complementary drink in the bar every night. I will definitely stay here again.

The penthouse apartment looked just like the photos, with all rooms off the main living space. The hotel is very “digital nomad” so expect lots of foreigners. The main thing that affected us was the NOISE. Of course CDMX is loud, and you can hear the trucks driving by. Even with the renovations the windows are still single pane. This apartment is directly below the rooftop bar, so if it’s open, expect lots of noise. The noise travels a lot between rooms and apartments and seems to ricochet. Someone thought there was fighting happening in our apartment when we were dead asleep. Strange! The front of house team was very easy to communicate with and attentive.

Excellent

Host Response

Hey Francisco! Thank you so much for your review. We are so happy to hear that you enjoyed the place. We look forward to seeing you again soon!

We had a decent stay for our group but there were issues 1. We had to ask many times to get hot water fixed 2. One room doesn’t have a full body mirror 3. 5th floor walk up with a 2 person only elevator 4. No way to clean your dishes 5. Loud bar on the 6th floor 6. Circuits get tripped constantly 7. One toilet was clogged upon arrival The place was a great location but it’s not a luxury stay by any means. Definitely overpriced.

Host Response

Hi Tasmia! Thank you for sharing your feedback. We appreciate your comments about our location and take note of the points you mentioned. We’re always looking to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you again.

The location was excellent—close to everything we needed—and the apartment itself was very spacious, which made our stay comfortable. The rooftop bar was definitely a great bonus and added to the experience. Overall, we enjoyed our stay and would recommend this apartment for its location, space, and amenities.

Host Response

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the excellent location, spacious apartment, and rooftop bar. It means a lot to us that you would recommend our place. We hope to welcome you back soon!

My stay was very comfortable, the girls at the reception were super friendly, they helped us, they gave us recommendations, in general it was good, we only had one issue, the day we left there was no hot water, we traveled with 2 babies, so it was something important, they told us that the person who could fix it came in later, so I had to take a cold shower as a farewell 😅

Host Response

Belem, it was a pleasure to welcome you! Your little ones made my day, we thank you for your infinite patience and good attitude towards the hot water situation, we hope to see you soon and be able to compensate for that bad moment.

4BR Condo in Mexico City

Araceli

Excellent, 1 year ago

Excellent place and very comfortable

Host Response

Thank you, Araceli! We are glad to hear that you felt comfortable and that the place was to your liking. It will always be a pleasure to have you again.

The PANDORA space It's very, very nice, the service is super attentive, the location is great. It's amazing that we were all together, so comfortable. We were all very happy

Host Response

Thank you for your review! We are very happy to hear that you enjoyed the space, the service and the location. It's a pleasure to know that your mom and the whole family felt comfortable. It will be a pleasure to welcome you again, whether with family, partner or friends. Thank you for choosing Pandora!

I was initially inclined to give this stay less than 2 stars, but since it’s a new listing, I’m leaving 4 stars with honest feedback to help the host improve. Pros: Spacious, centrally located, stylish decor, and responsive host. Cons: No central AC, so it gets hot during the day. Portable coolers helped, but they require windows/doors open to vent hot air. There’s a bar upstairs — the noise wasn’t too bad, but street noise from honking and late-night crowds was disruptive. Without AC, we had to leave the windows open at night. After returning home, I noticed red marks on my skin that could have been bed bug bites or mosquito bites from having the windows open. A few minor issues also came up during our stay, such as toilet problems, missing toiletries, and an occasional sewage smell. I’ll share more details in a private note to the host. Overall, great potential due to location and 4 bed/4 bath layout. Hope improvements are made for future guests.

Host Response

Thank you very much for your detailed and honest feedback. We truly appreciate you taking the time to highlight both the positives and areas where we can improve. We're glad you enjoyed the space, location, and our communication, and we sincerely apologize for the inconveniences you experienced during your stay. We're already reviewing the issues you mentioned — including ventilation, noise insulation, and amenities — to ensure a better experience for future guests. Your comments are incredibly helpful as we continue to improve, and we hope to have the opportunity to host you again under better conditions.

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