Pandora House
Reviews
65 total reviews
85% rated 5★
65 reviews
4.83
2025–2026
65 reviews
Matthew
Excellent, 1 month ago
Perfect
Héctor Pascual
Excellent, 1 month ago
Very nice place; good location.
Gabriela
Excellent, 1 month ago
We were very comfortable. The apartment is very spacious and everything is very cozily furnished! The people at the front desk are always very helpful and friendly! The apartment's location is excellent. We will definitely return.
Ivonne
Excellent, 1 month ago
We had a wonderful stay at Pandora House in Mexico City. The location was fantastic—within walking distance of great restaurants, cafés, and many of the city's top attractions, making it the perfect home base for exploring CDMX. The property itself is beautiful, stylish, and very well maintained. Our apartment was clean, comfortable, and thoughtfully designed. The staff was incredibly friendly, welcoming, and always willing to help with recommendations or anything we needed. One of our favorite parts was the rooftop, which had a great atmosphere and was the perfect place to unwind after a day of sightseeing. Overall, Pandora House exceeded our expectations. We would absolutely stay here again and highly recommend it to anyone looking for a comfortable, well-located, and charming place to stay in Mexico City.
Karn
Excellent, 1 month ago
Spacious apartment (4 bedroom) in heart of all nightlife and restaurants. Only issue is the unit has no AC but plenty of portable fans provided. Highly recommend!
Ivan
Excellent, 2 months ago
Amazing place and location, just book it.
Cynthia
Excellent, 2 months ago
Everything was excellent. One of the best places in terms of service, communication, and helpfulness. I highly recommend it. The facilities are excellent.
Omid
Good, 2 months ago
The location was great — easy to get around and close to what we wanted to see in Mexico City. The space also matched the listing photos accurately, which we appreciated. That said, cleanliness fell a bit short of what we'd hoped for, and one of the bathrooms had a persistent bad smell that we weren't able to fully ignore during our stay. It didn't ruin the trip, but it's worth mentioning for future guests.
Miguel Angel
Excellent, 2 months ago
Overall, it is a very comfortable place to spend time in CDMX.
Frida Dhuneisy
Excellent, 2 months ago
The accommodation is just like the photos of the place, good location and easy access.
Saul
Excellent, 2 months ago
One of the most incredible stays, super central. Everything is close by. I really liked it a lot. It's super spacious and comfortable. I loved it from start to finish. There are always people taking care of things and being attentive. Luxurious facilities. You feel a really cool vibe for spending time together.
Leon
Excellent, 2 months ago
Staff are always available and are very friendly. All the Roma Norte restaurants are walkable. We had a great time
Erick
Excellent, 2 months ago
Everything excellent
Jorge
Good, 2 months ago
Spacious penthouse with an excellent location, near Reforma 222. The rooftop is a very good plus. Each room has its own bathroom, which is very helpful for large groups. What could be improved? The general cleanliness. Some rooms and the living room had dust, but mainly the bathrooms, since they were dirty. There was hair, lint, dirt, etc. Overall, a pleasant stay, with some details that could be improved with cleaning.
Noam
Excellent, 3 months ago
We loved staying here. The location was awesome and the place was very comfortable for 8 people. A bathroom in each room was so nice too.
Jorge
Excellent, 3 months ago
We had an amazing time during our stay. We will be back
Joey
Excellent, 3 months ago
A great stay, great staff, central to everything! I highly recommend, thank you Pandora team for a wonderful experience!
Naila
Excellent, 3 months ago
Excellent location, and everyone was very responsive and helpful. We enjoyed our stay here and look forward to coming back. Other reviews have mentioned a lack of AC which is true, but fans are provided. Thankfully during our stay it wasn’t hot but I can see them being needed when temperatures rise. Area can be noisy but we didn’t mind one bit as it adds to the experience of being in the city!
Andres
Good, 3 months ago
Amazing location, good large apartment. Ideal for our family reunion.
Yea
Excellent, 3 months ago
Great location, lovely building, great for what we needed. Communication with staff was fast and the building is secure. The building and neighborhood is hopping so may not be what you need if you’re looking for a quiet stay.
Jack
Excellent, 4 months ago
It's a good place to stay - accurate description and the location is fantastic. They do mention it in the description - but the bar upstairs can be pretty loud & the lack of AC does can make the place pretty hot. Can't hold it against them though since they do disclose that. The apartment had a portable AC unit which helps and with earplugs the noise was tolerable. If you're cool with those two things - it's a perfect place.
Nathalia
Excellent, 5 months ago
Comfortable, clean, and fast communication. The staff was thoughtful and thorough
Melina
Excellent, 5 months ago
We loved staying here. It had complimentary drinks at the rooftop and bar below. There was a pharmacy and a 7-11 right below and many walkable stores and good options.
Daisy
Excellent, 6 months ago
Beautiful place to stay it, the check in desk was so friendly. Will definitely stay here again.
Alyssa
Good, 7 months ago
We had a pleasant stay here after booking last minute when our other accommodations had maintenance issues. We were accommodated very quickly and arrived to a clean home. The setup is ideal for groups with each room having a private bathroom. We found there to be a strong sewage smell which we had to combat by keeping windows open, and there were issues with all showers (leaking, shoddy showerhead installation) etc. The hotel can also get quite loud at night from the rooftop. Overall, it was a good stay - the setup of the rooms is ideal for groups, with a few maintenance and experiential issues that could be worked on.
Greg
Excellent, 7 months ago
Loved staying here. We all felt at home and great location and great friendly service. A big plus having easy access to the trendy Pandora Rooftop bar. We will be back!
Shannee
Excellent, 7 months ago
Our stay at Pandora House was wonderful! I would definitely recommend this hotel. There was a small oversight with extra towels and trash service, but aside from that, everything was amazing. The space was very clean, the staff was friendly, and the rooftop bar was absolutely incredible. The location is perfect—very walkable to so many great spots.
Madeline
Excellent, 7 months ago
A perfect place for our group of 5 to stay during our weekend in Mexico City! We stayed for 3 nights and the apartment was clean, comfortable, and exactly as described. We felt very safe and the location was excellent—nice area, walkable to many shops and restaurants. It was so nice that each bedroom had its own bathroom, which was perfect for our group. The rooftop bar was a great bonus and a fun place to unwind. Easy communication and smooth check-in. Would definitely stay here again!
Oscar
Good, 7 months ago
Everything was excellent, there was just a lot of dust in the apartment and it didn't have good noise insulation, since we were on the 5th floor talking in the living room and our voices could be heard in the lobby
Brandon
Good, 8 months ago
We had a great stay at Pandora House! Location was great, it looked just like the photos, and it was great to have a front desk so we felt extra safe and secure. Everyone at the desk was very nice and we overall loved our stay. The only negatives were the bedroom floors were dirty (our white socks got super dirty within a few minutes of moving around). Also, the shower heads had lots of buildup so the water sprayed in a lot of different directions, making the showers not very comfortable and messy.
Linh
Excellent, 8 months ago
The host was warm, responsive, and clearly cares about creating a great experience. Check‑in was smooth, communication was effortless, and I felt welcomed throughout my stay. I’d happily return and recommend this Airbnb to anyone looking for a comfortable and memorable getaway.
John
Excellent, 8 months ago
Everything was excellent. Recommended
Nataly
Excellent, 8 months ago
We had a super nice stay, its location is unbeatable, the apartment has beautiful decor and it was very comfortable, I highly recommend it!
Rebecca
Excellent, 9 months ago
Great stay overall! The location is a 10/10 and truly unbeatable. The staff was incredibly kind and welcoming, and the vibes were immaculate. The photos didn’t match the unit exactly, but I believe that’s because there are two penthouses—we may have been placed in the other one. While it wasn’t the exact unit shown, it still matched the same aesthetic and quality. The unit is located beneath a rooftop bar, so there was some noise, but nothing overwhelming. Overall, we really enjoyed our stay and would absolutely stay here again.
Georgina
Excellent, 9 months ago
Amazing location, with so many walkable spots nearby. The rooftop restaurant and bar were a huge hit with everyone in our group. We definitely would stay here again and highly recommend it.
Omar
Excellent, 9 months ago
Great location, very safe building with 24/7 personnel, Juliana (front desk-night time) is a gem, very helpful and sweet. The rooftop bar-restaurant is amazing!
Aalap
Excellent, 9 months ago
Amazing Airbnb in Mexico City. My friends and I were in town for a wedding and really lucked out with Pandora House. Feels like a boutique hotel, has a spa, cafe and rooftop bar in same building. Location is amazing and very walkable with lots of restaurants and shops close by. Host was very nice and responsive. We had an unexpected water leak in our unit. Host responded right away and provided towels and maintenance to help clean and assess the damage. Highly recommend this place and would stay again!
Benjamin
Excellent, 9 months ago
Everything was excellent!
Saúl
Excellent, 9 months ago
All bedrooms have a bathroom. The Art Deco architectural design is amazing. Its terrace and general area are super comfortable and cozy. And the location is very strategic between Roma, Condesa, Paseo de la Reforma and everything downtown.
Christian
Excellent, 9 months ago
Excellent stay! Loved that each room had its own en-suite, and the location was great. So many awesome coffee shops, bars, and restaurants around. Also, the rooftop bar in the building was a pleasant surprise!
Gerardo
Good, 9 months ago
The place is spacious and beautifully furnished. It’s in a great location. Walkable to many attractions and stores. Communication was great. The area can be a little noisy at night. Not end of the world.
Vicente
Excellent, 9 months ago
Excellent and very spacious
Philippe
Excellent, 10 months ago
A great place, tidy and with plenty of space.
Alfredo
Excellent, 10 months ago
Traveled with a group of 5, one couple and 3 singles. The space is a 4 BR apartment style arrangement with a private restroom in each bedroom. The kitchen, eating and living room is an open space and very spacious. This place is in a 7 floor building with a restaurant and bar occupying the top 2 floors. We were on the 5th floor and never noticed any noise from the restaurant or bar. The building is on a semi busy street so during the daylight hours it is a bit noisy but we were hardly in the unit during the day. At night we hardly noticed any of the street noise. As with many accommodations in Mexico City this unit does not have central A/C but the BR do have fans and portable A/C units which we didn't use since the weather outside was amazingly cool. We would keep the sliding doors open during the day and closed them at night when it was colder. Also guests staying in the building get a complementary drink in the bar every night. I will definitely stay here again.
Selina
Good, 10 months ago
The penthouse apartment looked just like the photos, with all rooms off the main living space. The hotel is very “digital nomad” so expect lots of foreigners. The main thing that affected us was the NOISE. Of course CDMX is loud, and you can hear the trucks driving by. Even with the renovations the windows are still single pane. This apartment is directly below the rooftop bar, so if it’s open, expect lots of noise. The noise travels a lot between rooms and apartments and seems to ricochet. Someone thought there was fighting happening in our apartment when we were dead asleep. Strange! The front of house team was very easy to communicate with and attentive.
Leo
Excellent, 10 months ago
7.5 out of 10
Hilmar
Excellent, 10 months ago
Very conveniently located. Very good taste in the design. Upstairs, it's a plus to have an excellent bar. Thank you Pandora House!!! I'll be back.
Francisco
Excellent, 11 months ago
Excellent
Host Response
Hey Francisco! Thank you so much for your review. We are so happy to hear that you enjoyed the place. We look forward to seeing you again soon!
Darsh
Excellent, 11 months ago
My family & I loved our experience with the Pandora team! Great property and amazing host. Would highly recommend in the future
Host Response
Hi Darsh! Nice to read your comment. We are very happy that you and your family enjoyed your stay with us. It will be a pleasure to welcome you again in the future.
Tasmia
OK, 11 months ago
We had a decent stay for our group but there were issues 1. We had to ask many times to get hot water fixed 2. One room doesn’t have a full body mirror 3. 5th floor walk up with a 2 person only elevator 4. No way to clean your dishes 5. Loud bar on the 6th floor 6. Circuits get tripped constantly 7. One toilet was clogged upon arrival The place was a great location but it’s not a luxury stay by any means. Definitely overpriced.
Host Response
Hi Tasmia! Thank you for sharing your feedback. We appreciate your comments about our location and take note of the points you mentioned. We’re always looking to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you again.
Pamela
Excellent, 11 months ago
Great stay great staff!
Host Response
Hi Pamela! Thank you so much for your feedback. We’re happy to hear you enjoyed your stay and that our staff made you feel welcome.
Alicia
Excellent, 1 year ago
Although it is clear in the description and it does not mention it, they need parking and a laundry area.
Host Response
Hi Alicia, thank you so much for your comment and for the clarity in your observations. We appreciate your suggestions about the parking lot and laundry area; we will take them into account to continue improving our guests' experience. We look forward to welcoming you back to Pandora House.
Adrian
Excellent, 1 year ago
Excellent place
Host Response
Thank you for your comment! We're glad you had a nice experience. We hope to see you again soon!
Sandra
Excellent, 1 year ago
The location was excellent—close to everything we needed—and the apartment itself was very spacious, which made our stay comfortable. The rooftop bar was definitely a great bonus and added to the experience. Overall, we enjoyed our stay and would recommend this apartment for its location, space, and amenities.
Host Response
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the excellent location, spacious apartment, and rooftop bar. It means a lot to us that you would recommend our place. We hope to welcome you back soon!
Araceli
Excellent, 1 year ago
It exceeded expectations, I would definitely stay here again. It gave me the peace I needed❤️
Host Response
Araceli, it was a pleasure for me to meet you and your beautiful family, thank you for your fine comments, they filled my soul, I hope to see you soon!!
Belem
Excellent, 1 year ago
My stay was very comfortable, the girls at the reception were super friendly, they helped us, they gave us recommendations, in general it was good, we only had one issue, the day we left there was no hot water, we traveled with 2 babies, so it was something important, they told us that the person who could fix it came in later, so I had to take a cold shower as a farewell 😅
Host Response
Belem, it was a pleasure to welcome you! Your little ones made my day, we thank you for your infinite patience and good attitude towards the hot water situation, we hope to see you soon and be able to compensate for that bad moment.
Cinthia
Excellent, 1 year ago
Very clean, beautiful place, good area, highly recommended!!!
Host Response
Cinthia, thank you for choosing us to host your entire group, we are glad to know that you had a good experience!
Itzel
Excellent, 1 year ago
Excellent place, this is my second time here, and I wouldn't change it, excellent location, lots to do
Host Response
Itzel, thank you for choosing us again to host you, we hope to continue improving, to continue providing you with a good service, see you soon!
Sergio Cenoch
Excellent, 1 year ago
Amazing and beautiful space and decor! Great location walking distance of stores and vendors. Strong water pressure in the shower. Clean linens.
Host Response
Thank you so much, Sergio! We're very happy to hear you enjoyed the space, the decor, and the convenient location. We're also glad the water pressure and cleanliness met your expectations. We'd love to welcome you back anytime!
Araceli
Excellent, 1 year ago
Excellent place and very comfortable
Host Response
Thank you, Araceli! We are glad to hear that you felt comfortable and that the place was to your liking. It will always be a pleasure to have you again.
Nisa Jeaneth
Excellent, 1 year ago
Very comfortable and nice place 🙌🏼
Host Response
Thank you, Nisa! Glad to hear you found the place comfortable and nice. Come back soon!
Laura
Excellent, 1 year ago
The PANDORA space It's very, very nice, the service is super attentive, the location is great. It's amazing that we were all together, so comfortable. We were all very happy
Host Response
Thank you for your review! We are very happy to hear that you enjoyed the space, the service and the location. It's a pleasure to know that your mom and the whole family felt comfortable. It will be a pleasure to welcome you again, whether with family, partner or friends. Thank you for choosing Pandora!
De
Good, 1 year ago
I was initially inclined to give this stay less than 2 stars, but since it’s a new listing, I’m leaving 4 stars with honest feedback to help the host improve. Pros: Spacious, centrally located, stylish decor, and responsive host. Cons: No central AC, so it gets hot during the day. Portable coolers helped, but they require windows/doors open to vent hot air. There’s a bar upstairs — the noise wasn’t too bad, but street noise from honking and late-night crowds was disruptive. Without AC, we had to leave the windows open at night. After returning home, I noticed red marks on my skin that could have been bed bug bites or mosquito bites from having the windows open. A few minor issues also came up during our stay, such as toilet problems, missing toiletries, and an occasional sewage smell. I’ll share more details in a private note to the host. Overall, great potential due to location and 4 bed/4 bath layout. Hope improvements are made for future guests.
Host Response
Thank you very much for your detailed and honest feedback. We truly appreciate you taking the time to highlight both the positives and areas where we can improve. We're glad you enjoyed the space, location, and our communication, and we sincerely apologize for the inconveniences you experienced during your stay. We're already reviewing the issues you mentioned — including ventilation, noise insulation, and amenities — to ensure a better experience for future guests. Your comments are incredibly helpful as we continue to improve, and we hope to have the opportunity to host you again under better conditions.
Sara
Excellent, 1 year ago
Excellent service in every way, from the host, the comfort and everything in general
Host Response
Thank you, Sara! We're so glad you had a great experience with our service and comfort. Hope to see you again soon!
Daniel
Excellent, 1 year ago
Everything excellent
Host Response
Thanks Daniel, it was a pleasure to have you with us.