Alberto

Reviews

81 total reviews

98% rated 5★

81 reviews

4.96

2016–2026

81 reviews

5BR Villa in Jiutepec

Jonathan

Excellent, 1 month ago

An excellent place for a weekend with family. We were very happy and comfortable enjoying the entire place. We will definitely come back. We appreciate the attention of the cleaning staff, who were always attentive and helped us with everything. Mr. Alberto, one of the best hosts we've ever had. Thank you for everything.

A very beautiful, spacious and functional house. The pool and hot tub are first class. First-class cleaning and maintenance service. Alberto's service was very courteous without being intrusive. He had the great thought of waiting for us with a sumptuous breakfast. He gave us access earlier than scheduled and offered us the same departure after the scheduled time. The staff was very helpful, beyond what was expected. Very attentive service and Arely's exquisite stews and with an extraordinary vocation for service that made us feel very comfortable. Totally recommended

We decided to spend a weekend with the family to de-stress and it was the best decision we could make. Since our arrival, the house completely met our expectations: it is exactly as described and as in the photos, with large spaces and a lot of privacy. The bedrooms are very comfortable, but our favorite was the one right in front of the pool. We spent most of the time in the pool, especially for our five-year-old, who enjoyed playing in the water and exploring the place. In the evening, the hot tub became the perfect end to each day. We want to highlight the excellent service provided by Mr. Alberto, who was always very attentive, polite and kind, as well as Mrs. Alejandra, who was in charge of cleaning, who was very helpful. Perhaps as a suggestion, in the future it would be excellent if they could add air conditioning in all the bedrooms. Although the fans they have are very functional.

Wonderful! If I could, I'd give it 10 stars! The house is very nice! It has everything you need and more for a family weekend! We went with adults and babies and we all really enjoyed it! Everything was very clean and ready for us! From the moment we arrived we felt very comfortable and cared for! I highly recommend hiring the service of Mrs. Sofi, who is a sweetheart and made us feel right at home the whole time! The hosts are undoubtedly the best, Mr. Alberto was always attentive to us and they even prepared a very nice table with decorations, tablecloths and glasses to celebrate the end of the year. We'll definitely be back! Thank you so much!

Very nice house, very good cleanliness, the support staff with excellent service, Mr. Kuri was always attentive to us, very nice weekend, the pool was great, the jacuzzi too, each room had its own bathroom with hot water, the kitchen was very well-equipped, the gardens were very nice, we played soccer, as well as baseball on the field, it is appreciated that they provide drinking water, just as a recommendation if you rent bring mosquito repellent and insect killer for the mini ants that are even in the bathroom, in general we had a great time, there were 12 of us and we were all very happy, we hope to return soon

I rented it because it offered the services we needed. When my family arrived on Friday, the initial service was good. However, on the second day (Saturday), the electrical installation failed at 11 am, resulting in a lack of electricity in the house. This meant that we could not use the jacuzzi pool (hot), appliances, wi-fi, air conditioning, fans, hot water in the showers and other services. During our three-day stay, electricity only worked fully on the first day and part of Saturday morning. On Sunday, when we were supposed to leave the property, the problem had not yet been resolved. The host did not solve the problem himself and only provided some small lamps as a temporary solution, which were not very helpful. The property does not have any electricity plant, or any form of backup against these unforeseen events. This situation resulted in an uncomfortable and expensive family weekend...

Host Response

We are very sorry for the inconvenience, however it should be important to point out that it was an extraordinary case, out of our reach and impossible to resolve. The CFE transformer was burned out due to a storm and resolved it at 48 hours, despite the multiple calls and complaints that were put in. You can read the reviews above and this has NEVER happened in all the years that the house has been washed. Beyond this, the owners try to have the perfect home and always be able to live up to the guests. Unfortunately, having an emergency plant is unattainable for a single-family home, so if we did and you don't mention in your feedback, it's a refund you requested. I reiterate that our maximum is always providing excellent service but this was a situation that was outside of us and impossible to resolve.

An excellent place to spend a few days with family and friends. Only the Jacuzzi does not have the temperature of a Jacuzzi should have. Apart from that, everything is super nice, clean and just like the photos

Host Response

Thank you for your comments Maria, your feedback is very important to keep our space in the best conditions. From now on, we will consult with our guests in advance about the ideal temperature of the jacuzzi for them, since we have a gas boiler that can bring the temperature up to 40 degrees (not recommended) if necessary. Greetings and we look forward to seeing you again!

Excellent service, it's worth hiring a person to cook. The host gave us a surprise for our breakfast. The pool and jacuzzi water has an excellent temperature thanks to the solar cells. I felt more than at home. It has a swing, a bouncy house, a basketball court, and young children have a lot of fun. I'll definitely be back. Each room has its own bathroom and also in the pool area. The people who help at home are super helpful. It far exceeded my expectations.

5BR Villa in Jiutepec

Jose

Excellent, 4 years ago

An amazing stay. All areas are great. We had a great weekend with very good service! Very clean. The amenities are amazing. The house is enjoyable from start to finish! The house is much better than what you see in the photos. Amazing, live the experience!

To start the photos do not do the house justice, it is very nice, clean, a beautiful view, the people in charge excellent attention, pretentious, the cleaning and maintenance people are very nice people and attentive to the needs, I highly recommend it, I hope to return soon. the shopping centers are very close. It is a great option for having a wonderful time and relaxing. Thank you for everything. My family and I are leaving very happy.

5BR Villa in Jiutepec

Gabriela

Excellent, 4 years ago

Very very kind and attentive to everyone , excellent communication

5BR Villa in Jiutepec

Francisco

Excellent, 5 years ago

Excellent house, a perfect place to rest and have fun as a family, definitely a great option.!!!

5BR Villa in Jiutepec

Carlos

Excellent, 5 years ago

Everything is very good

5BR Villa in Jiutepec

Julio Cesar

Excellent, 5 years ago

Great choice. The listing is even better than expected for the listing.

5BR Villa in Jiutepec

Carlos

Excellent, 5 years ago

The house is very large, very nice and much better than what you see in the photographs... Alberto's attention, his hospitality and the service provided by Doña Sofi (a person who toilets the house) was excellent. I will definitely be returning to the place soon. Thank you Alberto

5BR Villa in Jiutepec

Federico

Excellent, 6 years ago

Staying with Alberto was a magnificent magnificent weekend experience. The house is very nice, very well cared for. Count everything you need to enjoy a pleasant weekend. The area is very quiet and pleasant and Alberto is always very attentive to what you might need. Ójala we can stay there again for some other important family date, I highly recommend it 10/11.

From the first moment the communication is excellent, the arrival at the house is super quick and Sr Kuri takes the trouble to give a detailed tour. The house is perfect for an unforgettable weekend, it has everything you need, spacious gardens, barbecue area, palapa, swimming pool with perfect temperature, a large brincolin in case of bringing children, you can also play basketball or football depends on what you like. The cleanliness of the house is impeccable, the people who help at home are super friendly, they do a great job. The development is safe for running or walking. Overall an excellent place and we would definitely come back.

5BR Villa in Jiutepec

Vicente

Repeat guest

Excellent, 6 years ago

Excellent as always

5BR Villa in Jiutepec

Jorge

Excellent, 7 years ago

Amazing house and the owners are very nice.

5BR Villa in Jiutepec

Ricardo

Excellent, 8 years ago

One of the best houses in which I have been in Cuernavaca, the space is very large and has absolutely everything, Alberto cares very much because you don't need anything, the cleaning and maintenance staff are very attentive and always friendly; the rooms are clean, comfortable and with enough space, the pool is unsurpassed, the patio is huge and very well cared for, my family and I had an incredible time, also the house is very close to a couple of self-service shops, cafes, fast food restaurants, shops etc.. you don't need anything else.

5BR Villa in Jiutepec

Hugo

Repeat guest

Excellent, 8 years ago

Great option in Cuernavaca. The house is huge and has all amenities. People who help are really helpful to make your stay the most pleasant. Highly recommended.

5BR Villa in Jiutepec

Vicente

Repeat guest

Excellent, 8 years ago

The attention of the people in charge of the house was the best of everything, the house better than shown in the photos, to return

5BR Villa in Jiutepec

Hugo

Good, 9 years ago

Huge house with many amenities, it is old but very comfortable, excellent for a weekend with many members

5BR Villa in Jiutepec

Israel

Excellent, 9 years ago

The house is located in a residential community, very quiet and safe. The house is very spacious and is fully equipped, it is an old house but in good condition, the owners give it the appropriate maintenance. The only thing they should change to improve are the pillows and especially the showers, because they are covered and full of tartar it is very difficult to bathe, there is only one room downstairs where the water comes out well.

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