Ricardo Campos

Reviews

Superhost

159 total reviews

83% rated 5★

159 reviews

4.81

2019–2026

159 reviews

6BR Villa in San Juan del Río

Rebeca

Excellent, 1 month ago

The house is very quiet, exactly as shown in the photos, the service is very good, everyone was always very friendly. My dogs had fun in the super garden. They have wind chimes in the pool area, which I enjoyed because they were very peaceful. Thanks to the hosts 🤍🙌🏼

Ricardo always responds, within the usual time, very attentive, kind and clear, the house is located in a subdivision, it takes about 10 minutes to get to the house, but the instructions are very clear, the photos are the place, extremely spacious, clean and well-kept, spacious areas, both the garden (huge), as well as in the house, fast wifi, has an excellent pool and jacuzzi [with extra cost], we spent a couple of days very pleasantly, they were always supporting our requests as well as they helped us with problems we had with our car, we can only say thank you!

Excellent service from Ricardo, as well as from Daniela, the person in charge of the house. Ricardo was super attentive, kind, quick to respond, and accessible from the beginning! The best host I've ever had on the app. Additionally, Daniela was also super friendly, she helped us with some things, she answered quickly. In general, a very good place and highly recommended, the house is spacious, the garden is huge and perfect for parties, everything was perfect.

The good thing is that the house is nice, generally spacious, the garden is very well kept, the barbecue area (kiosk) is large, they have a very useful fire pit to stay at night and continue enjoying your stay, burning marshmallows or just talking; it has a great table next to the pool with a minibar, below there is a ping pong table, badminton rackets and shuttlecocks and it has wifi. The bad thing is that the pool seemed small to me, the kitchen is on the first floor and that makes it very tiring to be going up and down, the bathroom in the main room has no door so there is zero privacy to use the toilet and the shower part is uncomfortable and very low (it is like a capsule), the closets have no hooks and some bedrooms have no place to put clothes. It's 25 minutes away from downtown Tequis

My trip was as a family and with children, the space is suitable, since it has a garden where the children had very pleasant moments and with total security. The house is very spacious if you are traveling with many members, I consider that they can be comfortable without any problem, in my case we traveled 23 people and they offered us to install additional beds which helped them to rest. The only point I could mention is that you have caution with a jacuzzi that is on the ground floor and if you go with little ones they could slip, outside of that, everything is comfortable and the attention of Ricardo and Daniela very punctual.

Ricardo and Enrique (hosts) were always very clear in their communication; Daniela (service staff) was always very attentive and friendly throughout our stay. The common areas of the house are very spacious and comfortable. The garden is spectacular and ad hoc for family activities (i.e. badminton), pool and board games. The layout of the rooms and kitchen is a little rare (the kitchen is in the 1st. Floor). Maybe there is an opportunity to improve some maintenance details in bathrooms and showers, as well as the lighting in the dressing room in the main room, however, the cleanliness is impeccable. Definitely a highly recommended option for a trip with a large family.

In general, the house does not include everything that is advertised, the furniture on the exterior already occupies being replaced, some of the interior furniture also occupy maintenance, they are points that can be solved for the house or cozy

Host Response

We are sorry for your point of view Laura. The only point you mentioned to me privately was that there was no outdoor TV, it was removed due to rains that have been very strong and for safety. I think it would have been prudent you would have told me or my staff as it was only kept.

Ricardo's attention and his staff was very good. They solved the problems that were presented to us, the cleanliness was well inside the house, the water in the pool was warm, and the water of the hot jacuzzi. There are 2 quarters (the 3-bed one and the king bed) that connect. You have to cross one to enter the other, and the bathroom is shared and the 2 rooms can each access it through their door, which is weird is that you need to warn that you are going to enter so that no one from the other room accesses through the other door. Overall my experience was good. Yes, I would rent this house again.

6BR Villa in San Juan del Río

Laura

Excellent, 2 years ago

Ricardo was very friendly and attentive at all times, he was very open to receiving more people during the day, Daniela's service was also impeccable, the house was spectacular, many amenities, we hired Ricardo's food service for the entire stay, everything was delicious and quality, I highly recommend the property, the host and the service because we could forget about everything and just enjoy. I would definitely rent the property again because I loved the impeccable service, cleanliness, service, facilities, etc.

6BR Villa in San Juan del Río

Fernando

Excellent, 2 years ago

Everything excellent

6BR Villa in San Juan del Río

Paola

Excellent, 2 years ago

Excellent house to rest and spend the weekend with friends or family! Daniela's service was excellent and she was always on the lookout!

6BR Villa in San Juan del Río

Gustavo

Excellent, 3 years ago

We enjoyed a great weekend and received great service from Ricardo and his team. Safe area, spacious house, clean rooms, well-maintained areas and excellent hosts. Thank you.

We had a great experience staying at the house. The communication was pleasant and smooth at all times. Also, our house was in perfect condition and spotless when we arrived; someone already expected us to give us all the house rules. The only negative thing I have to say about the house is that it shows and advertises as a climate pool when we booked in the pictures. It offers two pools, but the one inside once we got there, I received instructions that If I wanted to use it would be an extra fee ( not cheap), and my kids were disappointed since that was the pool they wanted to get into. The climate in Tequisquiapan was a bit cold, and I imagine the advertised climate pool was the one inside, so we only used the one outside. Also, it is not close to Tequisquiapans center, not a walking distance the house is a bit far. Other than that, everything was great.

Host Response

The additional amenities are clearly described in our listing. Before booking, the app reminds you to read and reread them to avoid precisely this situation. The Jacuzzi (not an indoor pool) is an additional service and is not offered free of charge, so it won't come as a surprise at check-in. The price is also shown. I encourage all of our potential guests to READ before booking, not just here but always!

The host and helper are nice and attentive. The house is beautiful. Keep in mind this house is almost the last one on the street so it will take you about 10 mins to get to it after passing security. The only real issue I had was my experience with the security. Though I showed them the barcode of my reservation they told me to put my phone away as it wasn’t helpful because they did not have my reservation. Tried explaining we were guests renting from Airbnb and after what took forever they finally let us in. Security gave a lot of attitude throughout stay. For future purposes, just tell the security you are guests visiting # house, hand over ID, and pop your trunk open. This has to be done every time you enter and exit. Also, at the end of our stay we were charged for a towel that we did not take, but no other option for us to simply pay for it. I really hope this was a misunderstanding and not done regularly. Besides these two incidents, I would’ve rated this house a 5 star.

Host Response

My answers are more focused on all the guests who book with us. It is VERY important to send the name of each guest in a timely manner and if someone is going to enter before the main guest, please notify in advance. This is for everyone's SAFETY, no one can enter the subdivision without notice and before the time (outside of the reservation hours). Here a person tried to enter before the guests arrived and for security reasons they were very strict with them. It really has nothing to do with our accommodation, but it is important to note that security is very important in our subdivision and everyone is checked in the same way, car trunk as in most subdivisions. The towel incident created better communication between you. It would be great since Yessenia's husband commented that it was strange that the additional guests who came in had taken it because they used them as blankets for the cold at night. This is important to note because it is checked at check-in (what is left for guests) and at check-out what guests deliver (towels, blankets, etc.)

The stay was excellent. The spaces are even bigger than what you see in the photos. The garden is very comfortable for any outdoor activity. The grill and fireplace work perfectly. The pool is also very nice. I recommend hiring the boiler service for a good temperature. The pool inside the house is also very good for relaxing, highly recommended. The cleaning was excellent and the staff was always willing to help. Many thanks to Daniela who was very kind. The interior spaces are very comfortable. Many thanks to Ricardo for the attention and good communication before the reservation and obviously during the process. In short, excellent option.

Excellent place, very safe, clean and pleasant, everything is very comfortable, highly recommended, so much so that the family is already seeing what other date to book to go back. Ricardo is super attentive and punctual and those who collaborate with him are very friendly, respectful and attentive to the needs of the guests Highly recommended, ideal to get out of the routine and thus relax in every aspect, congratulations, excellent stay 👍👍

6BR Villa in San Juan del Río

Fernando

Excellent, 3 years ago

The house is excellent and the staff very friendly. The communication and service was exceptional! Thank you

Amazing house that exceeded the expectations of boys and adults, super spacious spaces and being a large group, privacy was also maintained when required. The common areas are super comfortable to hang out in. We're sure to come back! Try to bring everything, so you can enjoy your stay and don't have to go out and make the most of the facilities… I recommend taking the food with Dani who will make “the cherry on the cake” of the house!

The experience was terrible. In the description of the house they do not say that there are stables nearby and the smell in the afternoon is terrible. When we arrived the house was very dirty, there were many flies and at night we had to take cockroaches out of the house. The pool has loose tiles and cuts one foot, it is dangerous and I do notify the person who was in charge of the cleaning. The house was washed for 5 days and on the 3rd day it rained, the house was filled with water, the cleaning person left us some towels in case it would flood the house again, we had to return earlier than planned. The barbecue in the house is in terrible condition, rusty. I sent photos of everything to Airbnb, but they couldn't do anything because the host refused to acknowledge the house errors and anything happened.

Host Response

I will answer no to the evaluation but to the type of people who entered my house! They are people with criminal demands: a certain José Ramón Castillo, who mistreats my staff who was terribly humiliated and I was the one who asked them to leave my accommodation at that time, they were not the ones who decided to leave, notify Airbnb who ruled in our favor. Obviously after that, everything they said did, it's clear it was for vengeance. They left WITHOUT paying for the services they hired, they never sent photos of bugs that said they were, they were asked to and never sent them, they intentionally opened doors and windows for the house to flood and be able to claim any non-existent faults. They are people who want to travel for free !!! Of which there are many My staff left WITHOUT paying my staff for the contracted services and personal products handled to my staff ! luckily the next day it was personal to verify and take evidence that it was totally false. Definitely the worst experience in 10 years, if I had read the type of people I was getting into my house on the internet I would never have accepted the reservation. They used false identifications that do not correspond to the names described here which is also under investigation before SRE.

6BR Villa in San Juan del Río

Alejandro

Excellent, 4 years ago

If you are looking to spend a pleasant time with family or friends, this stay is definitely the best option. Plenty of spaces to live together, the house comes with everything you need for an unparalleled experience. The temperature of the pool was good, the comfort of the beds excellent to rest. With access to different tourist spots in the area so we had no problem moving to the activities planned

6BR Villa in San Juan del Río

Rodolfo

Excellent, 4 years ago

Excellent host and a very good place to spend a couple of days with friends and family.

6BR Villa in San Juan del Río

Alberto

Excellent, 4 years ago

The residential complex and the house are in excellent condition for spending a few days with family or friends... the house is very spacious and well maintained... the spaces are well laid out and the house is well equipped, so you just need to bring your groceries and you're all set... Ricardo and Daniela's service is equally excellent... highly recommended!

6BR Villa in San Juan del Río

Erika

Excellent, 4 years ago

A super-attentive host, clear rules, very safe subdivision, extremely comfortable property, super-helpful staff, and spotless cleanliness!!

6BR Villa in San Juan del Río

Manuel

Excellent, 4 years ago

Beautiful house to go with friends. The service and communication with Ricardo were impeccable; he helped us make great arrangements in advance, and everything was ready when we arrived. Highly recommended.

6BR Villa in San Juan del Río

Alejandro

Excellent, 5 years ago

Ricardo's place is awesome. Spacious space for children to enjoy, run, and have fun. The pool is spectacular with a good temperature. It has everything you need for an amazing getaway. Comply with all the cleaning protocols. The service and communication with Ricardo and Daniela was exceptional and always quick. They made us feel like home. We'll definitely be back

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