Preston

Reviews

Superhost

226 total reviews

90% Excellent

226 reviews

4.82

2017–2026

Cleanliness 4.8

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.9

Value 4.8

226 reviews

4BR Villa in Guanacaste

Nicole

Good, 1 week ago

Preston was very responsive and helpful. The outside grounds were paradise. Very private area. Spacious and peaceful. The views were absolutely stunning.

Host Response

Thanks for staying, Nicole

The house was beautiful. Very well furnished and decorated. The pool was refreshing and clean. The view was indescribable. The photos don't do it justice. We had capuchin monkeys visit multiple times because of the mango tree next to the pool. The housekeeper was lovely. The owner was responsive and friendly. We will definitely book this place again when we're in the area.

Host Response

Thanks a bunch, Joe! Was a pleasure and hope to have y’all back sometime soon!

I wouldn't stay here again if I was paid to. Beautiful veiws. Home could be fantastic. However it's filthy. I felt like I was in a truck stop bathroom the moment I walked inside. grime everywhere. Dingy hairy linen on bed. Pubes and who knows what eles streaking down toilet sides. Countless cobwebs accompanied by their spider hosts. oh and when speaking about the host. our conversations felt careless, nonchalant, and at times dismissive. The pool and veiw are amazing but the current state of the homes cleanliness and overused stained and flattened furniture are not worth the price. We've stayed in 4 places in costa rica. This place was nasty.

Host Response

Hi Logan, I am truly sorry to hear you did not enjoy your stay at Villa Las Brisas. Cleanliness is something we take seriously and have for 26+ years and your review will be discussed with our longtime staff. Cobwebs, hair on linens, etc is indeed unacceptable. However, it is worth noting, you never made mention of any of this to me during your stay. If it was so terrible and a place you couldn’t stay again “if you were paid to” I’d imagine you’d want to bring that up to me immediately. But, you did not nor did any other guest. You claim I was “careless, dismissive, nonchalant,” yet, looking back on our message thread, I responded to every single question and inquiry you had - most of which were prior to your arrival - within minutes. Let me reiterate, you made no complaints to me during your stay. I will have a discussion with our housekeeper about better and deeper cleaning techniques but your harsh review isn’t really in line with many of our other reviews.

The view alone is reason enough to book a stay at this Airbnb; however, the house and pool were wonderful too. We were very comfortable and had everything we needed to prepare meals and drinks, and enjoyed the breakfasts that Yoco cooked. We were close to great restaurants for dinner, and not far from great beaches too. We also saw capuchin monkeys, parrots, and more from the backyard. It really was a great stay!

Host Response

Thanks, Kally! Hope to have y’all back in the future!

Spanish —— Hermosa casa para compartir en familia. Preston nos brindó una buena comunicación, recomendamos este lugar. El único detalle fue la muchacha de la limpieza que entró a las 8am a la villa y aún nosotros estamos en las instalaciones entonces, no nos sentimos muy cómodos con eso porque no había mucha “privacidad”. La casa necesita algunas reparaciones menores en pintura y otros detalles pero es realmente como las fotos, amplia, y con una vista espectacular. —— English : Beautiful house to share with family. Preston provided us with good communication; we recommend this place. The only issue was the cleaning lady who entered the villa at 8 am, while we were still on the premises. We weren't very comfortable with that because there wasn't much privacy. The house needs some minor repairs in terms of painting and other details, but it's truly as pictured: spacious, with a spectacular view.

Host Response

Thanks for staying, Maria. In our listing description as well as house manual, we have detailed information about when our longtime housekeeper comes.

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