Maria Jose

Beach apartment close to the sea in the center - Condominiums for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Casa Mágica, Hacienda Pinilla, Brisas 15 - Villas for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Tamarindo

I am really saddened by this type of feedback when it seems that everything is fine. The guest is asked if they need anything and that they can communicate via Airbnb or WhatsApp message. They were allowed to check in at 12 noon when check-in is at 3 pm, 3 hours early. Regarding the sponge, we have a sustainability policy because we live in a country that is pure nature. We provide a bucket for organic waste, a bag for recycling, and we have a sign explaining our policy. It is true that we do not put a new sponge in each room when most stays are for one night. That would be 30 per month. There are new sponges in the kitchen that they could take, but we leave the decision to the guest. The unit was not dirty, and it is an apartment with 3 bathrooms and 3 bedrooms. You mention that one bathroom was dirty, and a check was done before you entered, and that is not the case. Regarding the mattress, we have not had any complaints, but it is possible that an inconvenience occurred. The strange thing is that the day before and on previous days, we have had reservations and we have received a score of 10, and we have not been told anything about the mattress. The listing never mentions that the small room downstairs has air conditioning. It says that it has a ceiling fan and a floor fan, and the rest is on the second floor, where there is air conditioning in the living room. We are not perfect, but if a problem arises, we are willing to resolve it. I am sorry for your opinion.

Thank you for your feedback. We will work on making improvements, and we appreciate your advice. Thank you.

Thanks a lot, your feedback is super important. Pura vida!

Thank you for your feedback. We will take note of the odor and look into what is going on. We are not aware of the leak either; we will check on that as well.

Aceptamos tú opinión y trabajaremos en ello si se efectúo una mala limpieza.

Muchas gracias laureen por tu opinión un placer te haberte recibido.

Muchas gracias a por su opinión un placer hospedarlos .

Muchas gracias un placer cuando desidan regresar.

Gracias Mauricio por alojarse con nosotros

Gracias tema ustedes linda gente los esperamos nuevamente

Muchas gracias ustedes han sido muy amables.

Una familia muy hermosa , educados , comprensivos. Excelente.