Sebastián

Kañik Apart Hotel (Breakfast and housekeeping included) - Cabins for Rent in Talamanca, Limón, Costa Rica

Talamanca

We're sorry your experience resulted in this review. However, we consider it important to clarify some aspects for those who read your comments. We communicated with you before your arrival and sent you the check-in details, schedules, location, breakfast menu, and other necessary instructions via WhatsApp. During your stay, we were also available to help with any questions. Regarding the refund, we understood and deeply regret the family emergency that you reported to us. However, the reservation was made under a non-refundable cancellation policy, which was accepted at the time the reservation was confirmed. The room remained reserved exclusively for you during the contracted nights and could no longer be marketed, while the operating costs (staff, cleaning, breakfast and other services) had already been covered by our establishment. It is striking that several of the comments included in this review only appeared after it was not possible to obtain an exception to said policy. Our obligation is to apply the same booking conditions fairly to all guests. Since its opening, Kañik Apart Hotel has maintained excellent ratings from hundreds of guests who especially highlight our personalized service, cleanliness, facilities and included breakfast, aspects that are part of our identity and of which we are very proud. We sincerely regret the personal situation you experienced and wish you all the best.