Denise

Reviews

Superhost

98 total reviews

92% rated 5★

98 reviews

4.89

2016–2026

98 reviews

4BR Cottage in Jiutepec

Karen Sofia

Excellent, 1 month ago

Pleasant, very beautiful place, excellent view

From the very beginning, Denise was always attentive to everything; she provided us with all the information we needed and answered any questions that came up. The house staff was amazing; Diana and her family were always very helpful, always very attentive, and made us feel right at home. It really helped us to enjoy our stay even more. We took a great liking to it. The house is superbly equipped; you really don't need to bring anything because it has everything, and it's all of excellent quality. Very comfortable beds, well-equipped bathrooms, a pool with hot water—we asked them to turn on the boiler, but it was well worth it—beautiful gardens, and a spectacular view. We would definitely come back without hesitation. We were happy during our stay, and we didn't have enough time. Thank you for everything!!!

4BR Cottage in Jiutepec

Antonio

Repeat guest

Excellent, 5 months ago

The place is spectacular. The service staff were very good. The only thing is that during our stay, they were bringing people in to show the function room, without prior notice. We were surprised to see people coming and going from the place. No one told us anything. When I asked the person showing us the place, the response was that they weren't violating our privacy and that they brought people in to rent the place for events.

The house is spectacular and the service from Diana, the housekeeper, was very friendly. We found 2 scorpions on the ceiling of a room when we went to sleep, but other than that everything was clean and understandable because you are in the middle of nature. Apparently the surroundings of the house are like event areas and during our stay people entered to see the places as if they had an appointment, which seemed confusing to us because according to Airbnb you rent the entire property and it is not private.

Danae was very helpful and responsive through our stay. We were grateful that she was quick and efficient in receiving us on short notice, and that she was communicative and attentive. The house is nice and rustic, and the gardens are spectacular. This is a great place to stay if you are traveling with a dog. There were a couple of things that we did not enjoy. The first, is the refrigerator was VERY dirty and we did not feel comfortable using it. The second issue was that the house and gardens are used as a wedding venue and a showing of the venue was scheduled during our stay. We had a large group of people walking the grounds for about 1.5 hours while we were trying to relax and enjoy the morning. Furthermore, the caretaker asked us to remain in the house with our dog during that time so as to not disturb the showing... Despite how unpleasant that was, Danae offered us complimentary late check-out to make up for the wedding venue showing, which was appreciated.

The place has an incredible view, it is a beautiful garden. Dianita, the girl who welcomes you, is super friendly and very proactive. She helps you with all the details. The house is very nice. The only thing is that the refrigerator took a while to cool, so it would be better if they turn it on a day before arrival. In addition, the bungalow is very small. They basically adapted the utility room, and it makes it very hot. Apart from that, it is a beautiful place.

4BR Cottage in Jiutepec

Antonio

Repeat guest

Excellent, 2 years ago

We love the house, the view and its huge garden. This is the second time we have stayed and on both occasions we enjoyed it very much. Highly recommended

4BR Cottage in Jiutepec

Santiago

Excellent, 2 years ago

Everything excellent!

4BR Cottage in Jiutepec

Maria

Excellent, 4 years ago

Amazing place! Would definitely come back again

4BR Cottage in Jiutepec

Antonio

Repeat guest

Excellent, 5 years ago

Very nice place. The views are spectacular.

The house is impeccable and very nice, however our experience was not good. 1) THEY HAVE CAMERAS in many places (which we realized at the end) and which made us feel very uncomfortable as there are pools and in general you feel very much observed, we do not know the legality of this and we are in the process of checking it with Airbnb as we were never mentioned that we were being recorded. 2) we warned that 5 guests came who only came to the food and were going to be removed for the night, and we were EXTORTED, since the owner, KNOWING THAT THEY WERE COMING BACK, reported us to Airbnb and put us in a situation of paying an extra 5 thousand pesos or that we all left at that time that was already starting to get dark and in a location with no pavement, no light, no signal. 3) We paid for the house that is displayed on Airbnb, a property that is not divided and has on both sides of events garden, even though there was no event, it was spent taking many to appointments to meet the place when we told you and we asked that you not do it because we were going with older people and in general for how uncomfortable it is that they see you when you are swimming and with your whole family. In general, the house has a lot of potential, which would be super different if the deal was different as there was ABUSE of part of the owner. We were very uncomfortable with the extortion we had to pay even though we weren't given extra service (no extra beds, blankets, pillows). All this in half of a pandemic, when it is the time where we have to support ourselves and be understanding and empathetic in situations knowing that we cannot be in public places and therefore choose an Airbnb to be with our closest selves. We are left with a bad experience and bad taste in our mouths, with these deals I would not recommend it for stay and less for an event as you will be charged whatever you want for each person without a place for discussion.

Host Response

Hello Xennia! I am surprised by the review you left us, since until now all the ratings from our guests have been very good, because we are very careful in our attention. Clearly there was an abuse on your part since on Friday the number of people slept the number of people according to my capacity, however on Saturday afternoon more people started arriving with camping houses, doubling the capacity of the accommodation, by informing you that what they were doing was not allowed, you were given the option to pay an additional fee for allowing for allowing the camp for allowing the camp, to whom I appreciate your support for fixing it without having to cancel the reservation, since this had been the normal procedure and who suggested to cover the additional charge corresponding to the number of extra people. In bardas, entrances and exits we have security cameras precisely for the safety of our guests, we also have staff who monitor and clean to give the best attention to guests, services that for you were uncomfortable because you had plans to do an event in the middle of the coronavirus, an activity that is clearly not allowed. Please note that the features of the house, listed on airbnb, which is clearly stated that it has security cameras. Regarding the clients who went to see the event garden, it was discussed with you in advance and you accepted without problem since the property is 8000 square meters and they would not be anywhere near the house or the garden of the house. Also that you told me that Sunday there would be no problem with the clients, since the appointments were after your check out, however you left an hour and a half after the agreed check out time, no matter that we had a guest to arrive. I would like to tell you that if we have had events and if we have done on many occasions late check-out, but this must be discussed in advance and speak honestly, in order to arrive at a negotiation in a respectful and clear manner. I recommend it in future reservations you take it into account so that your stay is pleasant. Cute day!

An absolutely fantastic house and grounds, spectacular views of the mountains. The grounds alone are worth a visit. Ultra-equipped kitchen, very comfortable living room, huge swimming pool. Immaculately clean and very easy communication with Denise. Elias and Esmeralda, the employees, are discreet and very helpful. Elias prepared fogatas for us in the evening so that we could enjoy them with the children. We had a great week there. I recommend it wholeheartedly.

Host Response

A wonderful family!! We look forward to welcoming you at any time!!

4BR Cottage in Jiutepec

David

Excellent, 6 years ago

Extraordinary place, large garden, and mountain views

The house and garden are really beautiful. It has a beautiful view of the mountains. However, our experience was not as positive as we had hoped for the following reasons: 1. They were doing a work so even when we rented the entire place we could not enjoy the privacy and tranquility we expected. 2. The space is rented for events and they allowed people to visit it without consulting us and without requesting our consent 3. The internet didn't work. While we can understand that the Internet company may not respond to repair requests quickly, we would have liked to know in advance so that we could take the mobile Internet, as one of us had urgent work matters to attend to. 4. The house has some details that would be worth addressing. For example, the hot water flow in the shower is not continuous, one of the bedroom doors doesn't work, and there are not enough towels for the pool.

My family and I had a wonderful weekend in this beautiful house! The property is really very nice with beautiful gardens and an amazing view of the Tepozteco! Denis is a great host, always available and providing very quick responses. Vicky and Cristian, who welcomed us at the house, took great care of us, and were very helpful and warm with us. The property has everything you might need in areas like bathrooms or the pool. It has a very well-equipped kitchen, and the terrace is a great place to spend most of your time. And the beds... I loved the beds and the pillows!!! It's definitely a great option to stay and make unforgettable memories. We would be happy to come back!

A magical place to return to. The house is more than incredible. We had everything we needed for our stay, perfect communication with Denise, and spectacular service from Vicky and her husband. The feeling we had when we arrived is indescribable. The place was amazing, the beds were super comfortable, and everything was spectacular. Thank you so much for giving us the opportunity to enjoy such a beautiful place. One thousand percent recommended.

Exceptional! We’ve stayed in quite a few Airbnbs in Mexico and US and this is by far one of the best. The place is absolutely gorgeous. The grounds are tremendous and so well kept. Our kids loved winding paths and exploring the beautiful space. The view of the mountains was spectacular—we hardly left the house. The beds were comfortable and the linens so nice. Denise was an excellent host and very easy to communicate. Vicky and Christian are the team that keeps the house and they do a great job. Christian even brought us firewood to make a bonfire both nights. House is sparkling and the gardens were perfect. We will definitely return and recommend to our friends! Thank you Denise!

Host Response

Julie thank you so much for your mesage I Hope you come back soon! I am very happy that you enjoy and love the house just like we do !!

We had a excellent stay at Denise's place! Pictures on Airbnb are great, but do not give all the credit to the house, especially the garden.. Great swimming pool, amazing view of the mountains, no neighboors to bother you, just peace. The house is perfectly equipped and modern, and a pure beauty. Quality service was excellent, with Vicky and Christian living in the property near the entrance : they managed to be very discreet and provide a great service at the same time. All in all, a great deal for the price we paid, I highly recommend it ! Thank you Denise, Christian and Vicky for the lovely stay, we will surely come back

4BR Cottage in Jiutepec

Adriana

Excellent, 8 years ago

Excellent property, very nice and with a beautiful view.

4BR Cottage in Jiutepec

Jorge

Excellent, 8 years ago

Excellent accommodation. It has an amazing view, and the outdoor space is majestic. It's much better than the photos.

4BR Cottage in Jiutepec

Jorge

Good, 8 years ago

The place is located on the outskirts of town with a spectacular view of Tepozteco. It is very quiet and spacious. The house is in excellent condition, very clean, very well equipped, and the staff is very friendly and efficient. It has HUGE and very well-maintained gardens. It takes about 15 minutes by car to get to the center of town, but it's worth it if you want to be in a quiet place with an unbeatable view. To leave the village, you need at least 20 minutes. The house has two full bathrooms and a guest bathroom inside the house, and another in the utility room (you have to ask for it to be made available). The 3 bedrooms are spacious, very clean and comfortable. The single beds are sofa beds (2 in the living room). Denise was always in touch with us. She is very friendly and attentive to ensuring that we had a very pleasant stay. Any issue that came up was resolved immediately. Overall, it is a highly recommended place.

4BR Cottage in Jiutepec

Blanca

Excellent, 9 years ago

The house is very comfortable, away from the noise of any vehicles, and has a beautiful view of the Tepoztlán Hill, since it is located at the foot of it. The house has all the amenities to spend a few days relaxing in comfort. Denise was always attentive to any need and gave us first-class service. The cleaning person who came to help us was extremely friendly and helpful. I would be delighted to return.

4BR Cottage in Jiutepec

Rodrigo

Excellent, 9 years ago

Great house, amazing view and Denise is great! I would highly recommend this house as an option for a weekend getaway.

4BR Cottage in Jiutepec

Ricardo

Excellent, 10 years ago

The house is amazing. The view is spectacular. It's an ideal place to rest. Highly recommended.

Host Response

We'll be expecting you back soon! Regards and congratulations to your dad...

The pictures of the house are very nice but living the house in person is unparalleled. Denise is a magnificent host, always attentive to everything. The kitchen is very well-equipped; the house is in perfect condition and the garden is magical! The area is very quiet and the view is unforgettable! Everything is well thought out: a poolside grill, hammocks and even a place to make a fire pit with chairs to see the stars! Multi-car parking. Thank you Denise for everything! We will definitely be back.. Amazing house!! You have everything inside: a bbq next to the swimming pool, hammocks, a huge fireplace with great chairs to watch the stars! Amazing view and Denise is a wonderful person. She was always taking care of all details! We will come back for sure!

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