Javier
Reviews
39 total reviews
95% rated 5★
39 reviews
4.87
2020–2026
39 reviews

Leila
Terrible, 4 months ago
The stay was really bad. We rented the space expecting privacy, but there were employees inside the house constantly. They mixed their belongings with ours (including food), which made us feel like the space was not private. Also, we felt constantly monitored and harassed, as they were present the entire time, observing our activities. We also did not receive proper service, and before the check-out time, they were already pressuring us to leave. The experience was not what was advertised, and it made us feel uncomfortable and intruded upon.
Host Response
Dear Leila, I appreciate your feedback and I'm sorry you were uncomfortable during your stay. This is the first time this has happened to us, since previous guests have appreciated the help provided by our staff, who are always there to support you in everything you need. Our team is here to take care of the facilities so that they are always 100% ready for our guests, both in terms of cleanliness (rooms and common areas) and maintenance (pool, hot tub, and everything functional). This service is included in the price we offer and is free for our guests. I understand that you were upset about the warnings from our staff regarding the violation of the pet rules, but it is important to respect the facilities that future guests will use. Pets are always welcome in our house, but it is important that their owners pick up their waste, clean up the urine, and ensure that the furniture and facilities in the property are treated with respect (which did not happen). The stipulated check-out time in the reservation was not respected. Our staff must clean the premises for the next check-in. Perhaps everything could have been resolved with better communication. I'm sorry it didn't happen and you left with such a bad impression. I apologize again and appreciate your feedback because it will make us stronger.

Alexandro
Excellent, 7 months ago
Excellent!

Vanessa
Excellent, 8 months ago
We loved the house, it's huge, modern, comfortable and very beautiful! The photos don't do it justice, it's an amazing place for large families who want to spend a few days on vacation. I'm sure we'll go back!

Karla
Excellent, 9 months ago
We were a group of 20 people and we had a great time. The facilities are new and nicely designed. Everything very clean and comfortable. They have many spaces for many activities, spacious living rooms, dining room, parking, etc. It is at the entrance to Tepoztlán and it is not necessary to go downtown to get there. The center is a 15-minute drive. Best of all was the service from all the staff. They made us feel at home and everyone was very friendly and helpful. The food was delicious!! Thank you all and we hope to come back soon!

Gabriela
Excellent, 9 months ago
We really liked the place and the area is very quiet. The place was very clean, the cleaning and kitchen girls were very friendly, overall everything was fine.

Paulina
Excellent, 11 months ago
Casa Gallaecia was a very comfortable stay and ideal for large groups. There were 20 of us and we were all very comfortable, with enough space for everyone. The cleanliness of the place is excellent and communication with the hosts was always very good and fast. The location is perfect, close to two wedding halls in Tepoztlán (just what we were looking for) and a few minutes from downtown. Taxis arrive without a problem. Our only drawback was that in the mornings there was sometimes no hot water, but thanks to the excellent service from the hosts, they fixed it in 5–10 minutes without a problem. In addition, they helped us coordinate the support of two people for cleaning and cooking, at an additional cost, which was a great plus. Overall, a great option for large groups looking for comfort, good location and quick service.

René
Excellent, 1 year ago
The place is amazing, I booked it thinking it was a house but it's actually a hotel, the rooms are very comfortable, the garden and pool are amazing.

Alberto
Excellent, 1 year ago
Everything was excellent, the place was very close to our destination and the service was excellent!

Oscar
Excellent, 1 year ago
Excellent house to go with family or friends, the rooms are very nice and very clean, the common areas are super nice and the service was impeccable

Ricardo
Excellent, 1 year ago
Amazing house. Very attentive to all the details. It has everything for an amazing large group vacation

Elizabeth
Excellent, 1 year ago
We had an amazing time, the house was perfect for our large family, as it has many rooms with their own bathroom and this allows us to be together, but each with their own privacy. Javier and Mayaya were always attentive to our questions and needs, always kind, empathetic and respectful. The service staff was very attentive to us, especially Alfonso's attitude and attention. Obviously, we plan to return at any opportunity we get.

Cesar
Excellent, 1 year ago
The place is high quality and super functional. The people are very helpful and will help you with anything you need. The pool is beautiful and the water temperature is excellent.

Monik
Excellent, 1 year ago
My family and I really enjoyed the stay in Gallaecia, the accommodation is very well maintained, clean and the service from Mayaya and the whole team was very good, we felt right at home, we will surely try to return.

Gustavo
Excellent, 1 year ago
Everything was excellent, thank you so much for the stay

Said
Excellent, 2 years ago
The place is beautiful, everything is super clean, Javier has a super professional team to help you with everything you need. The facilities are very well designed and functional for large groups. The rooms have privacy, are very nice, new and comfortable.

Felipe
Excellent, 2 years ago
I'd come back a thousand times. It's a great place, great service and everyone there is treated incredibly. Thanks to Gallaecia for everything. See you very soon.

Ana
Excellent, 2 years ago
Excellent experience with Javier and his team. Great place for large groups. The layout of the rooms with two beds and a private bathroom is perfect for families. The bedrooms surround the pool, so spending time together always takes place in the center. Javier was super attentive at all times, as was Ana Luisa who helped us in the kitchen. Highly recommended! We plan to return.

Patricio
Excellent, 2 years ago
Excellent treatment of Javier, the property is in excellent condition, all service people have an exceptional treatment and always with a positive attitude. The rooms are super complete and in perfect condition. I will definitely stay there again!

Diego
Excellent, 2 years ago
What a wonderful stay! Our family was attending a wedding nearby, and we found this gem. We were able to book the place entirely to ourselves, accommodating 15 extended family members (two to a room). All rooms were modern, clean, and air conditioned. We felt safe and secluded on the property. Javier is incredibly accommodating and willing to help with any additional services, and his staff was very responsive as well. He helped us procure two lovely cooks for a couple of days, which allowed for relaxed family meals in the spacious dining areas. We would definitely stay here again!

Andie
Excellent, 2 years ago
A gorgeous place with excellent service

Edith
Excellent, 2 years ago
Excellent accommodation always responsive to needs availability Thank you 💖 we had a great time Highly recommended

Jorge
Excellent, 2 years ago
I exceed our expectations! We used the space and its rooms for a retreat and everything was more than perfect! Very grateful with the attention of Javier and his team, with the cleanliness, flexibility and adaptation, the additional services we required, the privacy of the space, the beauty and spaciousness of the place, among others. We'll be back soon and 100% recommend the place. Thank you for making our event, one of the best!

Ana
Excellent, 2 years ago
The place is amazing, the views are very nice, and it's away from the noise, so you can get complete rest. The rooms are air-conditioned, and you have all the amenities to have an incredible time. You have everything you need and more to spend a few incredible days. Jaime and his staff made us feel very comfortable and very well attended, attentive at all times to what we needed and resolving our doubts.

Anna
Good, 2 years ago
Everything was perfect, Javier was very friendly and helped us with everything.

Katya
Excellent, 2 years ago
Everything was excellent, the place is super nice!
Host Response
Thank you very much for your feedback and feedback. Everything is always upgradable and please follow up. Greetings!!!

Ivan Gael
Excellent, 2 years ago
I loved the place! Javier was always very kind and available for what we needed, he gave us many tips to do things in Tepoztlán!, we had a great time, the place is clean, nice, very nice to be with friends or family! We would come back without hesitation!

Adrianna
Excellent, 2 years ago
Loved it ! I would come back more times ! Super nice everything!

Eduardo
Excellent, 2 years ago
We loved renting this property. Javier helped us with everything we needed and even more!! The place is nicer than what you see in the photos. The rooms, pool and garden are impeccable. We'll definitely be back soon.

Marlene
Excellent, 3 years ago
Everything very nice, well-kept, clean, the service is impeccable. Please note that this is a hotel service.

Clementina
Excellent, 3 years ago
The place is beautiful and very comfortable,

Alfonso
Excellent, 3 years ago
Mayaya was an exceptional host, she always supported us with our doubts and treated us spectacularly

Adriana
Excellent, 3 years ago
Everything was perfect, the place is spectacular, just as the photos show. Mayaya was always attentive to everything, the service people were very friendly. At first the pool was cold but they fixed it and it was perfect. The only detail is that the water in the showers came out warm. Everything else was perfect

Jorge
Excellent, 3 years ago
I would only improve the internet

Diego
Excellent, 3 years ago
.

Daniel
Excellent, 3 years ago
The place is really nice, clean and very well maintained. The service people are very professional and attentive. The rooms have air conditioning, which is perfect. The place is 8 minutes from downtown Tepoztlán - very conveniently located. Perfect for large groups!

Gerardo
Excellent, 4 years ago
Beautiful place, full of peace. Excellent service from all the staff, clean, safe and with a lot of privacy. 100% recommended

José Juan
Excellent, 6 years ago
The facilities are as shown in the pictures, the green areas are more beautiful in person. The pool with jacuzzi is enjoyed all the time. The comfort of the rooms is unparalleled, as it includes air conditioning. Javier and Mayaya's hospitality was excellent. The service staff (cleaning and cooking if hired, Miriam and Emmanuel) were very friendly during our stay.

Jesus
Excellent, 6 years ago
Javier and his team are amazing hosts, the place is very private, amazing to spend days with the family

Luis
Excellent, 6 years ago
Excellent service, highly recommended