Marcela

Reviews

21 total reviews

21 reviews

4.24

2019–2024

Hosting since 2019

Cleanliness 4.0

Accuracy 4.3

Communication 4.3

Location 4.7

Check-in 4.7

Value 3.9

21 reviews

Studio in Santa Teresa

Michael

OK, 2 years ago

Nice place

The property is accurate as described. The location is right in the middle of the two different surf breaks. La Lora is a 10 minute walk north and Playa Carmen is 15 minutes south. You are situated between two different grocery stores. There are restaurants within walking distance in both directions. I stayed for two weeks and had my place cleaned one week in between. My only complaint/gripe was that during my stay, I would lose every time there was a heavy downpour. This could last for 12 hrs overnight and some time for hours during the day. The water was shut off by the town? Due to something upstream. My friend who was 30 meters away did not experience this issue. Not the fault of the host but you should be made aware.

The arrival went well in the first place. The loft looked like the pictures, but it wasn't cleaned properly. The fridge was not cleaned and there were hairs and crumbs on the ground. Also, not everything was well closed. In the bathroom, there is a whole piece open and above the door it is also not closed properly. It doesn't have any windows, but it's mentioned in the reviews before, so we already knew that. This aside, after we put our stuff inside we only saw that there were flying ants coming out of the ceiling. They flew on the bed, on our stuff, and in the kitchen. We also saw that this could not be resolved with a spray because there are holes on the ceiling. In addition, they can also get through it above the door and from the bathroom. We needed a place to sleep anyway, so we asked the host if we might be able to get our money back. She understood us and indicated that we could come pick up the money the next day. The next morning she asked very neatly if we wanted to cancel the Airbnb so she could give us money. After a few hours, she was completely turned over, and all of a sudden she said she couldn't give back the money. Then we did let Airbnb know, and Airbnb reached out to her and then declined to refund the full amount. First, we had to book a very expensive hotel because it was so last minute and everything was full. If she hadn't said we'd get our money back, we wouldn't even have. Secondly, she makes a clear appointment with us and in the end she simply doesn't comply with her appointment, which we really don't like. We are really super dissatisfied with the way she handled this and we also feel really badly.

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