Paola

Reviews

Superhost

65 total reviews

92% rated 5★

65 reviews

4.92

2023–2026

65 reviews

5BR Villa in Puebla City

Victor Javier

Excellent, 2 weeks ago

Excellent accommodation; a nice place to spend time as a family. The hosts were very attentive and kept in touch.

We had a very good experience as a family. The house is ideal for spending a few quiet days and enjoying nature. The gardens are very nice and well maintained, and there are several activities to enjoy together. We really liked that the pool had hot water, as did the showers. Kayaking was a very cool experience, and at night we really enjoyed having a campfire. In addition, we thought the location was excellent, especially if you plan to visit Africam Safari, since it's super close, 5 minutes away. As a recommendation for future guests, there are quite a few mosquitoes, which is understandable due to the vegetation and proximity to the water, so we suggest bringing a good repellent. Overall, it was a very pleasant and comfortable stay, perfect for spending time with family. We definitely recommend it and would come back!

The house is incredible. They were always attentive to our stay. It's a great place to have a good time with your family. It has everything you need for a pleasant stay.

Host Response

Thank you very much, Susana. It's very comforting to know that we met your expectations!!!! We look forward to seeing you again soon :)

We had a super beautiful stay, the place is magical , to appreciate all nature from the comfort of this house has no words. Awesome views, the garden looks like a fairytale . The pool is delicious, a house designed for all your amenities. Thank you very much Pao , Alex and Mrs. Elvira for treating us so beautiful , they made a family vacation that we will always remember with much love! Thank you

Host Response

Thank you very much, Mariela. We loved hosting you and your family!! It will be a pleasure to see you again soon!!

The house is as shown in the photographs. It has an amazing view. Large spaces, comfortable beds, equipped kitchen. To enjoy the pool, it is advisable to pay for the heating. Elvira and Alejandro were always attentive to what we might need.

Host Response

Thank you very much Erick for your visit!! It was a pleasure to host you and your family:) We are very pleased to know that you enjoyed your stay, we look forward to seeing you soon back at our Casa el Quinto Elemento!!!!!

It is a former place, very quiet, good view, different green areas to have a good time with the family, just caution because I play a day with many mosquitoes, if they were heavy and consider that there are several stairs to move around the house. Overall we didn't have an amazing time, we also used the pool and it was worth it.

Host Response

Thank you so much for your visit Elena!!! We are glad to hear that you enjoyed your stay at our Casa Quinto Elemento! We look forward to seeing you soon :)

Communication with Paola is excellent and the house is very cozy As in all accommodations, there are some spaces/facilities that do not always work well, but I appreciate that Paola was ALWAYS attentive and in constant communication to give us the best possible service Both the host and her FANTASTIC cleaning staff (Elvira) always showed initiative to give us the highest degree of comfort possible

Host Response

Thank you very much for your visit Gabriel!! We were really happy to welcome you and your friends! We hope to see you back soon!!

Excellent service and communication with Alejandro and Elvira!! But not so with Paola, since she was bad, as she took a long time to answer. I had to contact Airbnb support to contact her, but anyway, the house is just like the photos that are published. The shower in the main room still hasn't been repaired, the water comes out boiling or it comes out freezing, that is, it cannot be regulated. I had 2 children and it was impossible to bathe them there. In general, the house is pleasant and with a good lighting atmosphere to spend a pleasant time in the pool and campfire area.

Host Response

Thank you so much for your visit Manuel! Thank you for reporting the water issue, we will check it out! We look forward to seeing you soon back at Casa el Quinto Elemento :)

Great space, we had a problem with the electricity and the water. The team acted fast, remained super professional and got it fixed as fast as they could. All in all, the stay was perfect. We loved all the outdoor space, and the fire pit and the view of the lake and mountain. Beds were comfortable, and would recommend

Host Response

Thank you very much Troy for your patience and support at the time of the power outage!!! It was a pleasure to welcome you and your family!!!! See you soon!! We look forward to seeing you back soon!!!!

My whole family and I stayed at this house, and it was an unforgettable experience. The house is beautiful, very spacious and comfortable, ideal for gatherings and spending time together. Everything was spotless, well-maintained, and had all the necessary touches to make us feel right at home. The atmosphere is peaceful, welcoming, and perfect for enjoying time with family. We had a wonderful time and were absolutely delighted. It's definitely a place we highly recommend and would love to return to.

The accommodation is very nice, quite large, with wonderful and well-maintained green spaces. The place seems to have been a spa that they've now converted into rooms. It was a family trip, and the host was always in contact, very friendly, and always attentive. They gave us the option to check out late, which we greatly appreciated. The pool is heated and very pleasant. The rules and additional costs, such as firewood for the bonfire, should have been explained from the beginning. The only "negative" point was the shower water temperature; it's a bit difficult to regulate between too cold and too hot. Overall, I recommend the place, and we appreciate the attention we received.

Host Response

Victor!!! Thank you for your visit! It was very nice to welcome your whole family to our house! See you soon!!

5BR Villa in Puebla City

Daniel

Excellent, 2 years ago

Excellent place to spend time with family or friends. Everything was perfect, and we had a great time. We will definitely be back.

Host Response

Thank you very much for your visit Daniel was a pleasure to welcome you to our house! see you soon!!!

5BR Villa in Puebla City

Rafael

Excellent, 2 years ago

The house is amazing, the host's service is impeccable, we were very comfortable and satisfied with everything, the view is spectacular, and the space is wonderful.

Host Response

Thank you very much for visiting Rafael !!! I loved hosting your family:) I hope to see you around here again!!!!

I celebrated my birthday with my family at Casa Quinto Elemento… by far the best. We were able to relax, enjoy ourselves, and spend time together as a family, feeling right at home. The photos don't do the place justice! It is absolutely beautiful, and each space has a unique touch. The house comes with everything you need, so you don't have to worry about bringing anything extra. The place was impeccably clean when we checked in, and the hosts were always extremely kind and friendly. I would definitely stay with them again, as I didn't have time to go kayaking, which is something I would love to do there. Thank you for all your attentiveness, as always 💙

Our stay was fantastic. A perfect space to relax, with very comfortable amenities and unbeatable communication. I went with elderly people and children, and everyone really enjoyed it. The view of the volcano is amazing. Located very close to the safari (which I recommend) and half an hour from downtown Puebla. The only thing is that I think the price should include the cost of the pool heater. 100% recommended!

Host Response

Thank you very much, Rossana, for your visit :) We look forward to seeing you again soon. It was a pleasure to have you in our house! See you soon…..

A beautiful place (even better than the photos), ideal for relaxing and enjoying the sounds and sights of nature. We had a wonderful experience from the very beginning, thanks to the attentiveness of both the hosts and Maura, who were always helpful and very kind. We would definitely return.

Host Response

Anaid, it was a pleasure to welcome you to our Casa el Quinto Elemento. We look forward to seeing you again soon.......

I wish I could give this Airbnb 6 stars, the place was a perfect getaway for a two-day stay with the family, including two 70 y/o and two toddlers. There are many steps, since it is a construction on a climb, but it wasn’t a problem for anybody. We enjoyed the stay and could not have asked for a better attention from the host. Definitely recommended!

Host Response

Thank you very much for your visit! It was a pleasure to welcome you to our house. We would love to see you back soon!!!!

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