Stefano

Tamarindo Oasis | 3BR Villa & Private Pool - Villas for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Chic 3BR Villa w/Private Pool – Steps fm the Beach - Houses for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Tamarindo

Thank you Oscar! Pura Vida Olga =)

Thank you for your feedback and for staying with us for 8 nights. We’re very happy to hear you enjoyed the outdoor space, the pool, and that we could assist you with the golf cart rental and other questions during your stay. We are sorry to hear about the cleanliness and maintenance concerns you mentioned in your review. During your stay, we were always available and happy to help, and since these issues were never reported to us at the time, we unfortunately did not have the opportunity to send our team to address them right away. Had we known, we would have gladly arranged an additional cleaning and checked everything immediately. We truly appreciate your comments, as they help us improve the guest experience, and we will review these details with our housekeeping and maintenance teams. Thank you again for staying with us, and we wish you all the best in your future travels. Pura Vida!

Hi Simon. Thank you so much for your feedback and for staying with us! We are delighted to hear that you enjoyed the house, the pool, and communicating with us. Regarding towels, the house is prepared for 6 people, and we provide that number as standard. If they had made cloths, they would have told us, and we would have gladly helped them. Regarding the location, in Costa Rica, there are no addresses with street or avenue names like in other countries; we usually use pin locations as a guide; that's how it's always been. That's why we sent the pin for the house. In this case, the internet connection may have affected the accuracy of the hotspot. We also included photos of the façade in the listing, and there is a large sign at the entrance that says Casa Shibui, which makes it easy to identify. Thank you also for your feedback on the air conditioning and decor; we will take it into account to continue improving the experience for our guests.