Francisco

Reviews

Superhost

38 total reviews

92% rated 5★

38 reviews

4.89

2024–2026

38 reviews

3BR Cottage in Hermosillo

Mayra Fernanda Ruiz Leal

Repeat guest

Excellent, 1 month ago

Outstanding service and accommodation! Everything was impeccable and the hosts were always attentive to whatever was needed. It's always a pleasure to return

Nice house, but I do think they should have enough furniture for 15 people. I had to rent a table with 10 chairs that they rented to me for the outdoor area; I think this should be included in the rent. The furniture in the kitchen was a bit dirty inside, and so were the dishes. On the other hand, since it's an Airbnb, you're supposed to arrive without having any contact with the owner. When we got there, I didn't have a good signal, and we struggled to find the entrance to the residential complex; this took us about 15 minutes. Once we got to the house, there were 3 people there, and one of them showed me the entire house (which was unnecessary); this took another 15 minutes. They took their time loading things into their car and vacating the property completely, and before they left, they made it very clear to us that we had to vacate the property promptly at 12:00 pm the next day because they had another booking. When we checked out, there was already a car outside waiting for us to leave; it was uncomfortable, and I did not feel that I had complete privacy. Beautiful property and everything works great.

Host Response

Hi Jaz, we appreciate your feedback, as it will help us improve our service and continue to be listed as a “Superhost” in the Airbnb community. We apologize if you felt uncomfortable with the way I welcomed you as your host, but we try to follow the best practices outlined in the ongoing training we receive from Airbnb, and one of those practices is to welcome guests with great kindness and make the check-in process easy for them. Likewise, as this is a rural property and somewhat remote, we aim to offer additional services to our guests, including the rental of furniture for the event area, as was the case with the rental of a set of tables and chairs that we provided to you. This is the first time we’ve received such a low rating. We apologize for any inconvenience caused by the cleaning staff waiting outside the property at 12:00 pm (check-out), but this is part of our service to our Guests.

3BR Cottage in Hermosillo

Mayra Fernanda Ruiz Leal

Repeat guest

Excellent, 1 year ago

Excellent accommodation! A beautiful place in a very quiet area. Very friendly and helpful hosts at all times.

3BR Cottage in Hermosillo

Oscar

Repeat guest

Excellent, 2 years ago

Very beautiful landscape and spacious outdoors area! Bedrooms and living room spacious as well! Plenty of A/C to help keep cool if you stay in summer time. Comfortable beds and clean linens.

The place is amazing!! Very spacious spaces inside the house, we love the room with a cabin atmosphere, huge and with a lot of place to sleep and sleep, the spaces outside very nice and large, the children ran until they could no longer, they enjoyed it. There are green areas and we had a chance to put a cottage and light the fire pit for the kids. The swimming pool very nice size, which despite the weather was enjoyed by the children. We definitely recommend it and of course we would come back. The hosts were very communicative and accommodating ! Thank you very much for everything!

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