Amero

Reviews

Superhost

17 total reviews

94% rated 5★

17 reviews

4.82

2025–2026

Cleanliness 4.8

Accuracy 4.8

Communication 5.0

Location 4.8

Check-in 5.0

Value 4.8

17 reviews

12BR Luxury Villa in Tulum

Melissa

Excellent, 3 months ago

Host was so nice and helpful, provided many recommendations and set up several things for us, responsive. Place was very nice. We all had a great time.

Besides the rooms smelling like mildew & the sheets not being cleaned it was enough space for my group location was good host responded quickly to my needs

Host Response

Thank you for your feedback. During your stay, the weather in Tulum was unusually humid, which can sometimes affect certain conditions in tropical areas. We always do our best to respond quickly and resolve any issues as soon as possible, and if necessary, we also provide assistance and make changes to enhance your experience. We sincerely appreciate your feedback, as it helps us continue to improve and provide the best possible experience for our guests 🙏🫂

As first time travelers to Tulum, we could not have asked for a better host. We loved the space as it accommodated our 17 person bachelorette group nicely, but truly what made this experience was how communicative and helpful Veronica was. She greeted us with open arms and was so friendly. She responded whenever needed, and went out of her way to provide us extra yoga mats and necessities like drinking water. The concierge service helped us book excursions, dinners, and transportation. Excellent communication and beautiful space.

Very comfortable and safe; everything was excellent.

We had an amazing stay and truly enjoyed our time here. The space was clean, comfortable, and exactly as described, which made it easy to relax and feel at home. Everything we needed was thoughtfully provided, and the atmosphere made our trip even more special. We would absolutely stay here again and highly recommend it to others!

Host Response

Good afternoon, Federica! We are delighted that you enjoyed your stay at our place!!! We look forward to seeing you here whenever you want to come back!!!

My family and I stayed for seven days for a wedding, everyone loved the place. The separate rooms gave everyone their privacy, you never feel at home when you’re not sleeping in your own bed but my bed was so comfortable. The host/concierge was always a pleasure, she was available and responsive to getting us anything and everything from massages, to car services and reservation suggestions. We would definitely come back and stay here again.

Host Response

Thank you so much, Fern! It truly meant a lot to us that you chose our home for such a special occasion. We’re so happy to hear everyone felt comfortable and enjoyed their stay. It was a pleasure hosting you and your family, we’d love to welcome you back anytime!

Majaro was the perfect spot for our group trip. We had 16 guests, and a few of them were couples, so the 12 private room layout was exactly what we needed. Almost every room had their own private pool, which felt pretty luxurious. But we chose to all hang out in the communal area around the big pool. Each room was decorated nicely and the bathrooms were an oasis. Amero had multiple options for recommendations and setting up drivers or experiences, which was really helpful. The neighborhood was nice and quiet, and having a coffee shop and small corner store across the street was clutch. It was also a short walk to a number of restaurants & cafes. The only drawback that I can think of is that the wifi was spotty at times, but that's probably an indication of Tulum in general more than this particular space. We would absolutely book this spot again, either as a group taking the entire place, or as an individual room of the hotel.

Host Response

Thank you so much for the kind review, James! It was a pleasure hosting you and your group. We’re really happy to hear that the layout and shared spaces worked well for your trip and that you enjoyed the rooms and the neighborhood. You and your group are always welcome back anytime!

Veronica and Dandred were so helpful! They made sure we felt safe from the moment we booked our villa and arranged transportation, food for the villa and provided us with the best service! Truly only have the best things to say about the hosts and would recommend them to everyone visiting Tulum. The sweetest ladies!

Host Response

Thank you so much, Ethan! It truly means the world to us that you felt safe and taken care of from the very beginning. Creating a seamless experience for our guests is always our priority, so reading this makes us incredibly happy! It was such a pleasure hosting you, and we’re so grateful for your kind words and recommendation. We hope to welcome you back to Tulum very soon!

From start to finish, our concierge Veronica and her team made sure we had an amazing experience! We recently had a bachelorette weekend and it was the perfect location - we were able to secure everything though our attentive and responsive staff - private transportation, excursions, massages, yoga and even a chef! If you’re looking for a hassle free stay in Tulum with gorgeous views and great staff - this is the place!

Host Response

Thank you so much, Rena! We’re so happy to hear you and your friends had an amazing weekend and enjoyed your time here. It truly means a lot to us to be part of such special memories. Veronica and the team send you all a big hug, hope to see you again in Tulum soon!

Staying at Amero's and Veronica’s Airbnb was truly the best experience I’ve had on the platform. Veronica was an exceptional host—she was incredibly responsive, helpful, and always one step ahead in making sure everything went smoothly. She handled all of our transportation needs seamlessly, which made our trip so much easier. The house was spotless, well-maintained, and felt completely safe and secure throughout our stay. Veronica’s attention to detail and genuine hospitality made us feel right at home. I can’t recommend this Airbnb enough!

Host Response

Thank you so much for your kind words! It was an absolute pleasure hosting you. We're so glad to hear that you felt at home and well taken care of. Your comfort and peace of mind mean everything to us. I'm especially happy that the transportation support helped make your trip smoother. We truly appreciate you choosing to stay with us and hope to welcome you back anytime! Safe travels and all the best!

Majaro is an amazing villa. Veronica our hostess made our experience so special. She was very responsive and accommodating. I highly recommend staying here for your visit to Tulum! I would absolutely come back 🤩 thank you Majaro and Veronica!!!!

Host Response

Thank you so much for your kind words, Keith! We're thrilled to hear that you had such a wonderful experience at Majaro. Veronica will be so happy to know that her efforts made your stay special. We truly appreciate your recommendation and are so glad the villa exceeded your expectations. We can’t wait to welcome you back to Tulum and Majaro in the future! Safe travels!

We had a great stay at Hotel Majaro. Veronica went above and beyond for our trip and we felt right at home. From helping with transports and recommendations in the area, we felt completely taken care of. The area is a little difficult to access but I can definitely see that changing over the next few months. Easy grocery store and cafe across the street! Overall, amazing experience, especially thanks to Veronica!

Host Response

Dear Dhruv, Thank you for your kind words! We’re thrilled to hear that you had a great stay and that Veronica made your experience special—she truly goes above and beyond for our guests. We appreciate your understanding about the area's accessibility and are glad you found the grocery store and café convenient. We hope to welcome you back soon for another amazing stay! Best regards, Majaró Team

I can't say enough great things about our stay! Majaro was excellent in making our planning as easy as possible for our large group trip. From the start, they recommended excursions, restaurants, and beach clubs. We ended up booking a cenote tour and Majaro handled all the details, it was perfect. They also coordinated the full group's airport transfer, even though we only requested it the day we had to leave. The rooms are spacious and offer a good mix of private and public spaces for our group to spend time. We loved the private pools, especially the ones on the roof! Everything was very clean and you could tell they paid close attention to detail. The location is also conveniently located between Tulum town and the hotel zone. Their staff is incredible - we lost a wallet in the pool drain on day one and they were there within half an hour to help us get it out! They are all super responsive and helpful and really went above and beyond to make our stay incredible.

Host Response

Dear Talia, Thank you so much for your incredible and lovely review. It truly makes us happy to hear that your experience at Majaro was seamless and enjoyable. We loved hosting your group and are thrilled that you appreciated our recommendations, cenote tour coordination, and airport transfer assistance. It’s great to know that you enjoyed the spacious rooms, private pools, and ideal location—we designed the spaces to create the perfect balance between relaxation and social moments. And we’re so glad our team could assist with the wallet situation quickly! Your kind words mean the world to us, and we hope to welcome you back for another unforgettable stay in Tulum. Best regards, Majaro Team

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