Fernanda

Reviews

140 total reviews

90% rated 5★

140 reviews

4.86

2019–2026

140 reviews

4BR Condo in Cuernavaca

Mauricio

Excellent, 3 months ago

Excelente atención

We had a pleasant weekend. The house is beautiful and matches the photos. My questions were always answered, and the responses were quick. The pool temperature was perfect, so we were able to enjoy it. Ms. Olga, who provides cleaning support, was always attentive and friendly. I would definitely come back.

The house is amazing, just as seen in the photos. Fernanda and Mauricio are super helpful, and they have a very nice, well-kept house. The person who helps with the cleaning is very friendly and reliable. I would definitely come back.

Host Response

Miguel, thank you for your feedback. We are here to make sure our guests have a pleasant experience, and we offer what we would like to receive: kindness and honesty. Regards

If you have the chance to stay in this house, don't waste it. They never answer, they won't let you enter the property and you'll only waste your time and money

Host Response

We deeply regret what happened with your booking. Recently, the property access system changed and unfortunately this directly affected your entrance. We know this is no excuse; as hosts, it's our responsibility to ensure that all our guests can enter without any problems. It was the first time we faced a situation like this. Even Mrs. Olga, who has sometimes supported us by authorizing the access of guests directly with surveillance, was not allowed to authorize their entry, since she does not own the place. She usually helps us with these processes, but this time she was not allowed to do so either. We sincerely apologize for the inconvenience, lost time, and negative experience. We're already taking steps to make sure this doesn't happen again with future bookings.

4BR Condo in Cuernavaca

Alejandro

Excellent, 1 year ago

Everything is very good, according to the description and previous comments. Excellent place & service.

The house in good condition and I agreed to what appears on the website, as well as the attention of Olga (the housekeeper) who supported us a lot in the kitchen. The problem was on arrival, there was no way to communicate directly with Fernanda or response from her or her cohosts until after two hours, time they did not let us into the entrance booth. Neither by speaking to Airbnb support we were able to communicate with her. It was really lucky that we could access the house and never received an explanation or apology for the host's situation. I don't know if that was an extraordinary situation or not, but I think a communication from the host with us would have been positive. Otherwise, the conditions of the house well agreed at the price that was paid.

4BR Condo in Cuernavaca

Lizbeth

Repeat guest

Excellent, 2 years ago

It's been the second time I've stayed at this place and I recommend the super. We had a very good weekend. We want to congratulate Mrs. Olga that all the time she was in her work, doing the cleaning and supporting with the food; she takes the honorable mention of this place. The space is a great option to share time with family and friends. The only drawback was in the cabin as they asked for all people to have/show INE and otherwise the host or someone in the house has to communicate with the cabin. That took us a few minutes but after that everything was super good. Excellent accommodation, home worker care and hosts.

The accommodation was everything we expected, very comfortable, and we particularly liked the covered social area. Our only problem was with the air conditioning, which turned off at night, and we went during a very hot season. We thought it had been set to turn off, but apparently it was a fuse. The pool was super nice. We didn't have to pay for heating, since they have a solar heater, and if you go during a very sunny season, the pool is warm. Ms. Olga was super helpful throughout the stay. 10/10.

4BR Condo in Cuernavaca

Miguel

Excellent, 2 years ago

Excellent place. The rooms and spaces are very nice. The pool with the ideal temperature. Ms. Olga is very friendly and helpful. The hosts are always very attentive. 100% recommended.

The house is just like the photos. It has a very convenient layout. The 4 rooms have private bathrooms and all have air conditioning. The kitchen has enough utensils and they are in good condition. Ms. Olga helped us with cleaning and washing dishes. She is very friendly and helpful. The truth is, we were very comfortable because we didn't miss anything, nor did we have a problem with any appliance, since everything works perfectly. The house is not new, but it is very well maintained for a comfortable weekend. We'll definitely be back!

We stayed at Fernanda's because it was close and within the same area as some of our family members and we were there for a family reunion, so we unfortunately didn't really get to experience all of the available spaces and benefits this property has to offer. Our arrival was fast and easy, their staff on site was wonderful, helpful and very friendly. The house is much more spacious that you can appreciate in photos, and has many, many beds! The social area, like the couches around the TV have plenty of space for family gathering. The gem to this property is really the outside space. The pool, the garden and the sitting areas around it are amazing. We came home from the family reunion and spent a few hours sitting around and talking and it was just peaceful and beautiful. I would've really loved to have had time to use the pool or lounge in the garden. We were probably there less than 24 hrs, but it was a wonderful stay.

4BR Condo in Cuernavaca

Lizbeth

Repeat guest

Excellent, 3 years ago

We had a great weekend. Ms. Olga was always attentive and the cleanliness was exceptional. We hope to come back soon! 😊

Great location, easy to get to, private, and very safe. The house is large and has plenty of space to socialize; the people who help with cleaning are very helpful and attentive at all times. The house is just as shown in the photos, very nice, and we felt right at home. There were plenty of towels to use, and the kitchen had all the necessary utensils. Mauricia answers all questions immediately and is always attentive. Highly recommended, we would definitely love to return.

4BR Condo in Cuernavaca

Alejandro

Excellent, 3 years ago

Beautiful house, felt like staying at home from first moment. Well equipped with everything needed in a high end vacation home. A hidden gem was Olga that was the living staff, from greeting to daily upkeep. Very proffesional, friendly and helpful in every aspect from recommending to cleaning without being noticed! The Tabachines private community is safe, beautiful and perfect for morning walks, close to a local mom & pop shopping district that was helpful for occasional food supplies. We stayed for a week and the house was extremely comfortable and perfect for the 7 people in our family. Highly recommended

4BR Condo in Cuernavaca

Vanesa

Excellent, 3 years ago

The house is spacious and very nice. Clean, everything is in very good condition, with amenities in the bathrooms. Olga's help was very valuable. Thank you for everything!

4BR Condo in Cuernavaca

Eduardo

Excellent, 3 years ago

Excellent place, the subdivision is very good and the accommodation has everything you need! Olga's service is the best

The house is very nice and comfortable, the terrace is very cool. Having four bedrooms with a bathroom each is appreciated. Mrs. Olga's attention is outstanding, her welcome was warm, friendly and with a smile that she did not lose at any time, THANK YOU FOR EVERYTHING THAT HELPED US! We had a problem. Especially we were looking for a house with air conditioning and this one had it, only in 2 bedrooms it did not work, we sadly realized very late and there was nothing to do just to endure. Those who occupied those bedrooms did not sleep because of the heat. They had a very bad night and that left us with a bad taste in our mouths. If it wasn't for this issue that is so easy to fix, we wouldn't hesitate to come back.

4BR Condo in Cuernavaca

Eduardo

Excellent, 4 years ago

Excellent weekend, the house is nice and everything is as published. The service person really makes a big difference.

4BR Condo in Cuernavaca

Alejandro

Excellent, 5 years ago

The accommodation is perfect for a good stay. The house is very spacious for several people. The security is good. The beds are very comfortable! A 100% recommended place

4BR Condo in Cuernavaca

Roberto

Excellent, 5 years ago

Everything is perfect! Super attention with super prompt attention.

4BR Condo in Cuernavaca

Alejandro

Excellent, 5 years ago

Excellent facilities, excellent property, very good service, better than what's shown in the photos.

4BR Condo in Cuernavaca

Cynthia

Excellent, 5 years ago

The house is better than the photographs. It is located in an accessible area, near the road. The pool is larger than what is shown in the photographs, and the water heater heats the water very quickly (although there is an extra cost of $600 pesos per day). You don't need to bring anything, since it has everything: kitchen utensils, shampoo, liquid soap, hand soap, coffee, charcoal bag, towels, toilet paper, etc. The beds are very comfortable and everything is very clean. Olga, the person on the floor, helps you with everything.

This is the second time we've visited the house, and once again, everything was excellent. The house was very clean; upon arrival, they carried out the sanitization process; Olga was always very helpful; the pool was wonderful; the garden was perfect for spending time with the family and our pets; they have bicycles that we had a lot of fun with; and the location was excellent and very safe. Thank you, Fernanda and Mauricio, for all your attention!

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