Iván

Reviews

Superhost

49 total reviews

92% rated 5★

49 reviews

4.88

2023–2026

49 reviews

5BR Villa in San Juan del Río

Adrian

Excellent, 4 weeks ago

Very comfortable place

There is no rating in the app to describe how AMAZING this accommodation is. Quiet location, water at your disposal, spacious, always in touch and trying to resolve any questions or problems that arise. From the beginning, they welcome you, show you everything, and explain everything to you. Really, if you've come to the comments because you're interested, don't think about it any longer. It's the best option.

The house was beautiful, however, we didn't have hot water for bathing. The host offered to give us 1.5 hours as compensation. However, the rental does not meet the requirement of a full 24-hour day (it's 21 hours). They give it to you at 2:00 p.m., and you have to return it by 11:00 a.m. I see potential, but there are two very significant issues.

Host Response

Hi Deyanira, Thanks for your message. Just to let you know, we will be actively working to improve the hot water issue. I should point out that, as I mentioned to you that day, the solar water heaters had a technical issue, and therefore we were unable to resolve the water temperature issue immediately. However, we noticed that the pool water was a good temperature and that the water in the showers was a moderate temperature. In addition, regarding the 24-hour timeframe mentioned, I would like to inform you that almost all accommodations have a similar check-in and check-out policy, as we need time to clean the property in case there is a reservation for the day of departure. It works very similarly to hotels. Most importantly, please keep in mind that the house is large and takes time to clean. If you want to spend more than 24 hours at the property, I would recommend booking more than one night, as the facilities are worth enjoying. I appreciate your feedback again.

The house is beautiful and Ivan's service is truly above average. In fact, Ivan was very kind to let us leave 1 hour later than the time in the ad to give us time to enjoy breakfast and clean up in time. Unfortunately, the experience was not so good since the main reason for our visit was the use of the pool and it was excessively cold, 1 person could enter and 4 of us could put our feet in, but no one else could handle the water. There was a water leak when washing the dishes that caused a lot of water to fall from the cabinet. A handle was loose and separated from the door The cutlery had some dry food stuck to the wooden base so we had to wash and scrape it with a knife before using it. One table has one of the legs loose and was very weak. Ivan was always attentive and we appreciated that very much.

Nice house to rest, Ivan's attention was excellent. Basically, it's a house for you to be inside during your stay because there's nothing to see nearby, everything is by car. All the rooms had their full bathroom and the cleanliness was impeccable. The well-equipped kitchen and the excellent patio grill. The only bad thing was the pool that we couldn't enjoy because it was cold, even though it was 30°C the air was cool and this meant that the solar heaters couldn't heat the pool a little. They also have some rules that I had not come across in other reservations, such as quiet hours from 11 pm to 9 am, putting garbage in the yard bin, putting towels in a room, no smoking in armchairs or lounge chairs, leaving the dishes clean, etc. We didn't have a problem because it's something we usually do, but it's good to know.

Host Response

Hi Diana, I appreciate your feedback. We'll work so that the next time you visit us, you have a better experience.

We really liked the house, we had a good time! :) We had inconveniences such as the house's refrigerator not working and there was no hot water to bathe. Although the host quickly solved it for us, his solution for hot water only lasted a while and then the water returned to only cold. We didn't bathe daily, all the guests, or at the same time. Only those couple of situations made the stay a little uncomfortable.

I 100% recommend the stay in the country residence in Apapataro Huimilpan, it is a BEAUTIFUL house with spacious spaces, new facilities, it is fully equipped, you do not need to bring anything to cook, the house is delivered totally clean, it is full of details and decoration, it has all the services, each room has its own full bathroom, the pool takes advantage of it well, it is located in a quiet area and Ivan's attention and kindness was excellent. I highly recommend the house to spend quality time with family or friends, I am going back.

5BR Villa in San Juan del Río

Ana

Excellent, 2 years ago

The communication I had with Ivan was excellent; he is a wonderful person who helps you at any time. It's definitely a place I'd go back to; you feel comfortable, at ease, and right at home.

Great, fully equipped house; you won't need to bring anything for cooking or for your barbecues! Very nice and super clean house, perfect for a weekend with friends or family. Each room has its own full bathroom, which allows everyone to have their privacy. Very quiet place with no noise. The only downside during those winter months was that the pool was cold. Ivan is a fantastic host, very responsive and friendly!

Host Response

Thanks for your words, Valentín! I am sure that next time you return, we will already have a gas heater for the pool. Greetings!

The house is lovely in terms of decor, location and comfort, it has everything you need to spend a few relaxed days. Ivan's place is perfect for a group of friends or family, since everyone can have privacy, every detail that the house has, in addition to that beautiful garden and roof garden among other things, make it a great option to return again. Ivan an excellent host and Andy is an excellent person who is always attentive to what we needed. 💯 % recommended!!

The only thing we didn't like was that we went in the cold season and although the pool has a solar heater, it wasn't enough to heat it, so we couldn't use it. Leaving that aside, everything was excellent. The house is very nice and large, it has several common spaces, a large kitchen, an outdoor grill, a living room, lounge chairs and outdoor tables. Ivan was always attentive and friendly. I highly recommend the house for a stay out of town with family and friends.

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