Juan

Reviews

61 total reviews

89% rated 5★

61 reviews

4.84

2023–2026

61 reviews

4BR Villa in Puerto Vallarta

Juan Arturo

Excellent, 3 weeks ago

Very attentive service for any questions or situations. The house is very spacious and is as shown in the pictures. A very quiet residential development, ideal for resting.

The house is amazing, very comfortable, and has everything you need to enjoy your stay. At first, we were a bit confused about how to get there, but Jazmín was very attentive and helped us a lot to find the place. Overall, everything was excellent: the location, the amenities, and the service of the condo's security guards. We were very pleased with our stay and we definitely highly recommend the place. We would definitely go back!!

This was an extremely stressful and disappointing stay. The host failed to inform us that the lock was not working at check-in, leaving us unable to access the property. We had to find Wi-Fi just to contact her, which should have been communicated proactively. Once inside, it was clear the unit had not been properly cleaned. The sinks had visible mold and rust, the waterfall feature did not work, and surfaces were dirty. Most concerning was a visible mite infestation in the sink and across the counter. We did not feel safe staying and left to find other accommodations at our own expense. Communication from the host was aggressive and unprofessional. We escalated to Airbnb but were disappointed with how our claim was handled. The host will retaliate in some manner to this, and it in no way affects me. I’m only sharing this so future guests can make an informed decision, and steer clear of this accommodation. You get what you pay for…

Host Response

Your poor review is because we denied you a refund. You asked for a refund just days prior your arrival which is out of the time frame of our cancelation policy. You arrived and claimed the house was dirty and broken stuff to which we went right away and showed you that in fact everything was clean and in perfect condition. Since you were not able to claim a refund for this you proceed to say there was a mite infestation and claimed for a full refund once again.. when the fumigation team did the inspection they couldn't find anything you claimed. Thats why Airbnb support didn't give you the refund, you couldn't share any documentation to support your claims and we had everything to show you were lying just for a refund.

We spent 2 weeks with colleagues at the accommodation during a business trip. The place was perfect for 5 people, everyone had their own little private space if they wanted to retreat. The common areas were spacious and comfortable. It is a perfect place for a family to relax, it is well located, there are several larger shops nearby. The beach is a few minutes' walk away. Parking is conveniently arranged in front of the house. I highly recommend it to everyone

Great place to call home. Large kitchen and living area. Hosts were attentive and accommodating (I had unique needs in order to access the shower and they were very helpful). A few little issues that are part of living in a home, but were taken care of immediately (washer not working, sprayer part of kitchen faucet that broke). The neighbors were very friendly and wonderful when hubby broke his shoulder. Francisco (gaurd at the gate) was phenomenal and was basically the ambassador for the community. Lupita cleaned the home each week for us and was also so wonderful when hubby broke his shoulder.

4BR Villa in Puerto Vallarta

Juan

Excellent, 1 year ago

The house is exactly as described and shown in the photos. It is a super quiet area, it has all the services and you can easily find stores, pharmacies and supermarkets less than 5 minutes away on foot. The rooms are spacious and the beds are super comfortable, the common areas are spacious and have everything you need.

The consistent and prompt communication with the Host was outstanding and absolutely was one of the best parts of our experience. The gated community felt really safe and was quiet overall. We walked to the Grocery store (about a 20min walk) and then took an Uber back with all of the groceries and this allowed us to have Breakfast and snacks for the week. There are not restaurants within walking distance and so this is probably the biggest drawback our family had, we spent too much in Ubers than we wanted too as it is a 15-35 min drive to any city center in order to dine out. The Beach access was a bonus (about a 5min walk) and there are some folding chairs and an umbrella available. The private pool is on the smaller side and didn't look as clean as some of the other personal pools within the community but the complex pool more than made up for the smaller one. Lastly, the Master Bed was incredibly firm and uncomfortable for those who like a plush bed. Overall, it was a good stay!

The house is exactly as shown in the photos, super spacious and clean. Equipped with everything you need. We enjoyed and took advantage of all the areas (the private pool, the balcony, the shared pool). The beach is just a 15-minute walk away (very nice), super easy access. The area where the house is located is completely guarded (safe). We didn't bring a car, so it was a little difficult to go shopping at the supermarket because there is only an Oxxo and a small store that's not very well-stocked nearby, but we managed to figure it out. Consider that with the showers, if all 3 are used at the same time, one of them does not get enough hot water (it is not a big problem, however). I loved that before checking in they gave us a super detailed and well-done “manual” with the house instructions, rules, suggestions of places to go, restaurants, etc. We are very satisfied with our stay, we enjoyed it very much.

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