Claudine

Reviews

101 total reviews

85% Excellent

101 reviews

4.77

2017–2026

Cleanliness 4.8

Accuracy 4.8

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.6

101 reviews

3BR Villa in Playa del Carmen

Gilbert

Excellent, 1 month ago

Great place my group had a great time and we would love to return.

Claudine’s home is located in a private residence that in it self is amazing. There are Mayan Ruins as your driving towards her house that you can spend hours exploring. The home is also located walking distance from the Cozumel ferry which is right in the heart of Playa del Carmen. I would definitely recommend getting her house for a family who consist of all ages, there is something to do here for everyone. I want to thank Claudine for opening up her doors to my Family and I hope to go back soon. Once again Muchisimas Gracias por todo Claudine y Maria 🙏🏽 Que Dios las sigua bendiciendo.

House facing the sea that requires a complete renovation and very far from the photos!! Floors in poor condition, kitchen with dirty fridge, obsolete dishwasher, dirty and very noisy, oven ditto, very old kitchen utensils... plates and glasses not there (we bought glasses!!) - bathrooms from another era, rusty and one filled with butterflies every morning because of a broken window, rusty taps, 5' wait per shower to get hot water (an ecological heresy!!) broken baseboards, swimming pool where every morning you pick up bits of the facade that have fallen in (dangerous!!), In short, it's totally unacceptable given the price (€6000/week in August...) at this point some would say it's a rip-off and a real scam! Last point: house that unfortunately suffers from the presence of sargassum: in fact, impossible to bathe in the sea, terrace and pool inaccessible because of the permanent smell of rotten egg!!! We left as soon as we could!

Host Response

Arnaud, lamento ver tu respuesta y me hubiera gustado que me hubieras dicho lo que no te parecía de la casa para arreglarlo en el momento y no avisando ya que se habían ido dejando la casa abierta. A la casa se le da mantenimiento entiendo tu enojo sobre el sargazo de la playa pero no me parece que hagas comentarios falsos sobre la casa. Si te pareció como dices no entiendo porque se quedaron varios días. En fin, se te reembolso los días que no ocuparon.

This is the worst Airbnb experiences we’ve had—dirty (the toaster smelled like urine, our kids went through every dish trying to find a clean one, stains all over the blinds, etc.); totally dilapidated with buckled floors, broken walls, peeling paint, etc.; the air conditioning didn’t work in one of the three bedrooms; the toilets didn’t flush; the WiFi didn’t work more than 10 percent of the time; a random person walked across the back deck (we have three young children); the host’s communication is unclear; it’s way overpriced—I wouldn’t stay here for free. And there’s more—I’m simply out of characters. I can’t square the positive reviews with our experience and my only guess—and this is a Hail Mary—is that it flooded since the last review, got ruined, and there’s been no upkeep or changes since. It’s shockingly bad and we left after our first night, cutting our stay short and getting a full refund from Airbnb. Stay away!

Host Response

Buenas tardes Jeffrey, como te lo demostró Maria, el ama de llaves, todos los servicios funcionaban bien, la prueba del internet estaba en las tvs que tiene Apple tv. Es internet con fibra optica. La persona que estaba en la terraza como te dije es la persona que limpia la alberca, los aires acondicionados si funcionan son nuevos. Puede ser que se desprogramo el control pero no me lo dijeron. En la casa funciona todo. No se inundo la casa como comentas, se le da mantenimiento y si necesitabas se arreglara algo me lo hubieras dicho para arreglarlo rapido. Muy deacuerdo en el reembolso de los dias restantes, nos gusta que la gente que se hospeda en la casa esté contenta.

Claudine was very kind & welcoming. First things first, the view from the moment you walk in the door is breathtaking! The home is beautiful with lots of character. The location was wonderful, it’s very hot so walking was hard so we got taxis everywhere. The house was spacious and the furniture was comfy. The pool was very refreshing. The sunrise from the back deck was beautiful. We had Maria cook for us on three occasions and the food was delicious, definitely recommend this service. With that said, the house needs a good bit of repairs/updates but I’m sure the price would go up as well. Our family had one of our best vacations to date at casa marmol and I would definitely recommend it!

3BR Villa in Playa del Carmen

José

Repeat guest

Excellent, 2 years ago

Excellent place and treatment!! Highly recommended

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