Hely

Reviews

Superhost

100 total reviews

86% rated 5★

100 reviews

4.80

2021–2026

100 reviews

5BR Villa in Cuernavaca

Mayra Sofia

Excellent, 1 month ago

The house was just like the photos. Hely was very kind, attentive and always available. The house was super clean, very nice.

Host Response

A very good guest. Everything was very quiet. They were excellent, and I recommend them 100%.

Very quiet, large and comfortable house, comfortable beds, and impeccable sheets and bedding. Hely is very friendly and always helpful with any questions. I would note that the pool has a copper-based product for water transparency, which affects women who dye their hair because it turns green, and some (white) garments also turn green. There are good food options nearby. The City Market is very close, and food delivery services like Uber Eats have many options.

The house is quite spacious with enough rooms for a family outing. Everything was clean and tidy upon our arrival. The garden is beautiful and the pool is a good size. Also, there was enough space for the cars. My group arrived in four cars and none were left outside. Hely is a very friendly and helpful person. You can reach agreements, and her instructions are clear and reasonable. I highly recommend the accommodation and I would definitely come back.

Host Response

Everything was excellent with Hector's group. They left the house very clean, without any problems.

It's a very nice, lovely place, with a great pool and a beautiful garden! I liked that it has an outdoor area, so you can socialize and keep an eye on the children in the pool. I recommend having more utensils in the kitchen and doing maintenance on the outdoor refrigerator, but everything else works and is in good condition for enjoying the weekend with your friends/family. Ms. Hely was very friendly and always responded. ☺️ Thank you for letting me stay at your place!

Host Response

Excellent guests, no issues, polite, respectful, and very clean

The house matches the photos well, however what bothered me the most was that there was a camera watching what we were doing, that's very bad taste

Host Response

Hi Mario, good afternoon. The camera we have is the one that is located in the garden, parking lot, palapa, bar, hammock corridor and pool. It is there in case an accident happens and it is where we can have proof of it. Otherwise we could not do anything to help you or help ourselves as hosts. Thank you for your comment

The house is amazing, it is quite spacious and super complete, it is in a quiet place and has everything you need to enjoy it completely. Hely is a super friendly and super accessible person, she helped me a lot with the organization of my event, the service she offered us was quite good and at a very affordable price, she was always in communication and everything went perfectly. I highly recommend it and I will definitely return since the house and the service were amazing.

5BR Villa in Cuernavaca

Yaz

Excellent, 1 year ago

amazing, a great place, beautiful, well kept and the perfect service. Thank you for everything

It was a very good service from the host because she was always very attentive to our needs and always treated us in a very cordial and friendly way. The characteristics of the house's facilities are beautiful, clean, functional and very well-equipped. The garden spaces are very well maintained and the pool conditions are excellent in terms of cleanliness, size and air conditioning.

Host Response

super guest, 100% recommended

The house is spectacular! The photos don't do it justice — it's even more beautiful in person. We went in the hot season and the pool temperature was perfect, delightful to enjoy without the need for a boiler (although at other times it is probably needed). Everything was impeccable: the house was clean, without bugs, and with a beautiful garden, with the grass and plants very well cared for, you can tell that they give it constant maintenance. It is perfect for large groups, the spaces are spacious and very well laid out. And the beds are super comfortable! We slept wonderfully. Plus, they're super friendly to the dogs, which is very much appreciated. Our stay was amazing; Hely was very flexible with schedules and always attentive. The only detail to consider if you go in a very hot season is that it would be ideal to have fans, since although the windows can be left open thanks to the fact that there are mosquito nets, it does get a bit hot at night.

Hely is a very friendly person, he let us arrive at 10 am when in the app he says 3 pm He offered to help us buy food. We offered what the service person who works with her helped us and that made us very positive for her great attitude and service. We had a small accident, one of our kids dropped a vase from the garden area and when we offered to pay, he didn't charge us. The following comments were made to her as well: What we didn't like: We pay extra $2500 to heat the water and it never heated Lack of house maintenance, cabinets, sunbeds , chairs , broken tablecloths Door of the entrance with maña to close well and we had to put the car to sleep quietly that did not go out to open. At the end of the toilet paper I can't reach for the people we were The house is obscure. Puntos Positivo: 1. The house, jardin and pool is spacious for 14 people 2. dining room and barbecue on the outside and you can enjoy the garden

The house is simply beautiful, ideal for unplugging and enjoying a great weekend. Since we arrived we were surprised how beautiful it is. Its spaciousness and design provide a cozy and comfortable experience, perfect for my family. Each space is impeccable and well cared for, with everything necessary for a carefree stay, from basic utensils to details that make a difference. Hely was a real charm: always friendly, flexible and attentive to our needs, making sure everything was in order and that our experience was perfect, it was something that really made a difference. Communication was prompt and clear at all times. Definitely a place I would recommend and would love to go back to. Exceeded our expectations!

5BR Villa in Cuernavaca

Jessica

Excellent, 1 year ago

Hely thousand thank you for your attention, the spectacular residence, the perfect location, you can fly in, the amazing rooms, the stay , the living room, the kitchen and the luxury pool 👌🏼absolutely everything in the house works perfect, and the support of Miss Rossy 10 of 10 , also from Mr. Marco. Hely thank you for making me feel at home, my family and I had a very happy weekend🥳, it was the perfect place to celebrate my dad's 90th birthday thank you infinite 🙏🏼and I hope to see you soon.... greetings Hely 💐

5BR Villa in Cuernavaca

Adrian

Excellent, 2 years ago

A very nice house, hely was always very kind and very accessible with check-in and check-out times, we will definitely wash the house again in the future!

5BR Villa in Cuernavaca

Jorge

Excellent, 2 years ago

Excellent installationes, the host is very attentive, everything is very clean, a thousand times recommended.

The listing is misleading, I made my reservation and it was listed as available, I repeatedly told you that I canceled the reservation to what you did not access, giving me the option to meet me until the night and let me out the next day, which was impossible for me to have contracted providers, I explained 10 times the same and he never wanted to cancel, he said he would cancel the next morning and I just stopped responding! How unethical

5BR Villa in Cuernavaca

Miguel

Excellent, 3 years ago

.

The house is beautiful, the green areas are very nice, everything is very safe and in good condition. The only observation is that they should turn on the boiler 8 hours before the guests arrive, not a day before, since there was no hot water in the afternoon or the night we were there. It's not the first time we've stayed in houses with a pool that use a boiler, so that's why we're making this observation. Also, check the hot water in the showers. Everyone had problems except in the master bedroom (where everyone had to shower). A great place to share as a family. Everything else was excellent. Great place to spend time with the family.

Breasy

Buy. Rent. Easy. Vacation rentals across Central America.

Explore

RentFor property managersAI agents

Destinations

Costa RicaMexicoNicaraguaAll destinations
Costa Rica

© 2026 Breasy. All rights reserved.

All destinations