Andrew

Beachfront Casa, Heated Pool on the Sea of Cortez

Tourist Corridor

Thank you Gabriele for staying with us!  We do value our privacy and remote location very much, that is the charm of El Cardonal and our house's location at the far end of a beautiful beach!  <br/>As we discussed before your stay, I am very sorry about the pool heater needing a repair.  We needed to get a small 4 ounce part from the US down to the house to fix the problem and our only option to get it there in time for your stay was to send it to you to bring down, which is why I made the request.   I do understand it would have been a minor inconvenience but unfortunately without your willingness to bring it down, we could not repair it until we were able to get it shipped directly down to the house.  To be fair we did offer you the option to cancel and receive a full refund.  <br/>We do charge for the actual propane used to heat the pool, as propane is expensive and depending on the guests desired temperature, could cost anywhere from about $25-75 a day.  The few houses that do have heated pools in our area do charge as well, but most of them charge a flat fee of $200+ a day.  We just meter the propane and charge our guests the actual costs of heating.  While we do disclose that heating the pool is an extra charge in our listings, the details and rough estimates of that cost are in the post-booking information we send along.  <br/>We do our best to maintain the house and fix things as fast as possible when needed.  But living on the water with the salt and sand, and the lack of availability of certain items in Baja makes it our reality in Mexico unfortunately that things do wear out more quickly on the beach here, and we need to be creative to get things fixed quickly!  Had you been willing to bring the small part down with you, we would have had it fixed the morning after your arrival.<br/>Regardless,  I'm glad you enjoyed the house otherwise and once again apologize that we did have a temporary pool heating issue that we couldn't fix for your stay.  All the best!

Thank you Leksi for your kind review and so happy to hear you enjoyed the house and El Cardonal!  Come back anytime!  Saludos!