Michelle

Casa Mila - Ocean View Getaway at La Poza - Villas for Rent in Todos Santos, Baja California Sur, Mexico

Tourist Corridor

Thank you, Emory, for your feedback. I’m glad you appreciated the design of the home and the support from both myself and our local property manager—we truly aim to provide a warm and attentive experience for every guest. I also want to thank you for your kind private note during your stay, in which you shared that you were “genuinely so sad to be leaving,” described Casa Mila as “a special place” for your family, and said you would definitely return. We truly appreciated that feedback and are always happy to hear when guests enjoy their experience. I would like to clarify a few points for future guests. During your stay, there was a temporary issue with a breaker that affected the pool heater, which was promptly resolved by our property manager. There was also a brief area power outage; while our generator restored power to the home, the air conditioning was unavailable for a short period. Regarding the other items mentioned, we always encourage guests to reach out in real time so we can quickly address any concerns, such as housekeeping details or supplies. Our team is available to come on-site if needed and can resolve these matters immediately when notified. For families, we note in our listing that the home has design features—such as open railings—that may require extra supervision for very young children. Many families have stayed comfortably, but we want parents to make the best decision for their needs. We take all feedback seriously and continuously strive to improve. At the same time, we feel this review does not fully reflect the overall experience provided, including daily support with meals, transportation, and personalized coordination throughout your stay. We wish you and your family all the best.