Carlos

Reviews

Superhost

118 total reviews

94% rated 5★

118 reviews

4.91

2024–2026

118 reviews

4BR Villa in Jalpan de Serra

Araceli

Excellent, 4 weeks ago

Very nice house. The facilities are great for relaxing and unwinding as a family! I highly recommend it! Everything was good with the house and the communication from the host :) Although the terraces needed a bit of cleaning, as there was some dust and insects. But we prefer not to use them. It's not uncomfortable in the room.

A very nice house, with an amazing view of the Peña de Bernal monolith.

Host Response

We are delighted that you had a great stay. However, as you mentioned in your private message, we believe that deducting a star from your review—due to asking you to follow basic hygiene rules such as washing the dishes you used, taking out your trash, and leaving dirty towels in the laundry room, rules that are specified and posted on our listing—does not accurately reflect your stay, even though we agreed to provide early check-in and accommodate all your needs. We would have gladly provided cleaning staff at an extra cost if you had requested it. We hope to welcome you again and earn a 5-star review from you, as making our guests' stay a great experience is our priority.

The house is better than the photos show. It is a very spacious, clean, very well-equipped place with a very nice view of the rock. It has enough utensils, furniture (chairs and tables), appliances so you don't struggle with anything. We didn't use the pool because there was a lot of cold air when we went, but it was very clean. There was no noise around, it is a very quiet and pleasant area to spend the weekend. And Carlos was always attentive.

The boiler did not work and we had to bathe with cold water and that it does not work perfectly definitely detracts from the house, they should have a backup heating to the pool and the Jacuzzi for cold days and nights since the panels always depend on the weather of the day, and you can not take advantage of it if the day was cold.

Host Response

I'm very sorry about the boiler incident, we sent staff to repair it immediately, the problem was resolved. However, you were no longer in the house even though we had asked for late check-out, which we agreed to. As for the temperature of the pool, as I mentioned, it is heated. We have solar panels and an electrical heating pump. If the weather conditions outside allow the water reaches to exceed by about 1 or 3 degrees the temperature of the room. Now it would depend a lot on the ambient climate, although the panels and heat pump are working at 100%. They were very cold days and we can't do much about that. Sorry for the inconvenience and we will strive to improve. Regards

The house is very nice, tidy and clean, it has all the necessary equipment and even more! (board games, balls for the pool), Carlos's service was very good and he was always willing to solve anything. We had a problem where the power went out and we ran out of water, but Carlos did everything to get it connected again, even though it was a non-working day! So everything was great!!! I recommend it and would definitely be back

Host Response

Thank you for your stay Vero, we reiterate our apologies, the issue of power failure was a direct issue of CFE, fortunately it was possible to report and resolve it shortly. Greetings, come back soon

Everything was great, just a little hard to find the location because it's on the back side, but apart from that everything was super amazing and good

Host Response

Hi Miguel, we're sorry you had trouble getting to the house. Most of our guests, following the directions we send, manage to arrive without any problems. I'm glad you made it and found the house for your next stay. We will gladly welcome you

Carlos and Mónica are great host, they always responded and were very helpful in our needs. Property needs a little more TLC we had to reset the water pump every time we wanted to shower, and being six people that was a headache. The pool was refreshing but the jacuzzi jets did not work. Other than that the house was clean and well stocked with everything you need. Would differently rent again on our next trip to Bernal.

Host Response

Hi Jeff. We're very sorry about the water pump incident. As we told you, it was due to an electric shock. The good thing is that it was fixed. In the same way, I thank you for having taken responsibility and covering the costs of the bathroom faucet that they broke, it has also already been repaired. Regards

The house is beautiful, I went with my family and the rooms with their bathroom for privacy were perfect, the amenities create a friendly atmosphere and the space is spacious and very cozy, they left us some snacks and a bottle of wine. The truth is that the house is beautiful, just like the photos, and you can enjoy it a lot. I wish we had stayed one more night. This accommodation is highly recommended and the service is very clear and friendly

4BR Villa in Jalpan de Serra

David

Repeat guest

Excellent, 1 year ago

I visited the orchard house for the second time and it was a very pleasant stay, everything in order and clean, very functional for each of the activities we did, barbecue, food preparation, board games, music, the pool with an excellent, constant temperature. I always appreciate Carlos' prompt attention.

Staying at such an awesome and beautiful property enhanced the relaxed and happy moments that I shared with my family. Our hosts, Monica and Carlos, were always prompt and attentive to all our needs. The property is clean, with all the promised amenities and more. This property is far away from everything, during the day it offers privacy and a quiet environment, and during the night the view is amazing towards the Peña and also towards the town. It is just breathtaking! Thank you, Carlos and Monica.

4BR Villa in Jalpan de Serra

Carolina

Excellent, 1 year ago

Thank you so much Carlos! We had a great time, the house is very nice and comfortable for large families. It has everything you need to have a nice stay. Its water purifier is a very good plus. And the view of the rock is spectacular! We'll be back!

4BR Villa in Jalpan de Serra

Carolina

Excellent, 1 year ago

We'll definitely be back!✨ The house is super nice and the pool is very enjoyable. Carlos was very kind and was always available to provide a solution to anything we needed.

The accommodation in general was good, you have a nice view of the rock and it is very spacious, it was clean enough in general. He was very kind to accept pets and gave us recommendations and rules with them that I found quite acceptable. We had problems with the pool, which was the main attraction for us. It was cold. The air conditioning that is advertised is apparently not enough to keep the pool temperature in optimal conditions. The 12 people who went agreed on the same thing. I give a good rating even so because they gave us a refund for that. The pool water was a bit green, it could also be improved. Communication was bad due to the host's personal issues, which meant that our problem was not resolved and I had to fix everything with Airbnb directly. It could have been an isolated event and bad luck, however, I must be direct and honest with my comment. We left behind objects that helped us, good!

Host Response

Kike, we are sorry that your stay was not to your liking, because our priority is for our guests to have a pleasant stay and we strive for that. This is shown by our high ratings and super host badge. As we mentioned, unfortunately we were unable to act at the exact moment when the subdivision had a power outage, which deprogrammed the pool equipment and therefore the water filtration did not work properly that day. We apologize. On the other hand, we would have liked them to have picked up the pet's feces that they left on the lawn and cleaned up the pee that it did inside the house. Regards

4BR Villa in Jalpan de Serra

David

Excellent, 1 year ago

We had an amazing time at this place, and we recommend it 100%

4BR Villa in Jalpan de Serra

Carlos

Excellent, 1 year ago

Very nice house, pity we couldn't enjoy it as we entered late and had to leave it early. One of the bathrooms ran out of water in the shower. We needed a morning coffee.

4BR Villa in Jalpan de Serra

Mariana

Excellent, 1 year ago

My family and I had an incredible time. The house is very nice and comfortable. Carlos was always attentive and flexible to our requests. We would definitely come back. Highly recommended!!!

4BR Villa in Jalpan de Serra

Juan

Repeat guest

Excellent, 1 year ago

Excellent stay, everything was perfect in terms of the house and communication with the host was also very good, I would definitely come back.

4BR Villa in Jalpan de Serra

Luis

Excellent, 1 year ago

It is a beautiful property ideal for large groups since each room has a bathroom , its location is ideal since it is close to the village but not surrounded by houses so no one disturbs you, the house has absolutely all the amenities, kitchen utensils, the stone oven I recommend using it to experiment with barbecue , comfortable beds and leave enough blankets in cold season, the pool is difficult to use in winter season but still if there is enough sun during the day it could be used for a couple of hours since it uses solar heater

4BR Villa in Jalpan de Serra

Mariana

Excellent, 1 year ago

Everything was just perfect

I have rented in many parts, more than 40 rents and I have an excellent rating, but the cost of 11 thousand pesos for one night is very expensive, I rent the house for the jacuzzi but it does not serve it has been all year, the pool is frozen, the water heater did not work I had to go to buy batteries but they had already bathed a lot with cold water at 15 degrees, The most affecting is that they have 2 cameras that face the pool where we were going to spend most of the time , the truth is that we wanted privacy for the children and adolescents and the tape which bothered the owner who will cover it and I communicated that he would remove it when we finished , but he was upset and even sent his worker to the house , I had never felt so harassed from an Airbnb person, but he kept harassing , it was only for privacy to the girls and adolescents who were in it and I told him repeatedly that I would remove it as soon as we finished and so it was , wash everything and I left 4 dirty cups and charged me 300 pesitos , and charged 11 thousand

Host Response

We regret that your stay was not as pleasant as the other guests we have received. The house rules are very clear; you have covered the cameras, which is specified that they exist and their location. They left all the dirty dishes and extra had to be paid to the cleaning staff, check out rules: leave the dishes you occupy clean and in the drainer. House Rule #1 "Take care of the house as your own" We look forward to welcoming you on any other occasion, always respecting the rules. Cheers.

4BR Villa in Jalpan de Serra

Edgar

Excellent, 2 years ago

Carlos is a very good Host. It was very clear from the start and each is amazing. We celebrate my wife's birthday with some friends, we had no problem with the space and the amenities we are amazing.

4BR Villa in Jalpan de Serra

Edgar

Repeat guest

Excellent, 2 years ago

The house is exactly the same as it looks in the photos, it really has very spacious stays, it has a good location so you have a beautiful view of Peña de Bernal, and the pool is fabulous since with the heating that it counts it is really nice to be there. Carlos is a person who shows a lot of initiative to support you in whatever you need, and tries to give good recommendations of nearby places as well as restaurants you can consider. As such it is a great destination for a good vacation. Highly recommended.

4BR Villa in Jalpan de Serra

David

Repeat guest

Excellent, 2 years ago

Extraordinary house to rest, it complies 100 with everything you need to share from 1 or several days, very close to Bernal, safe, the beautiful and shiny house, spacious rooms, clean, each with full bathroom, (toilet paper, shampoo, body soap, creams, clean towels!) abundant and hot water, specially designed furniture, each room with screen and SKY system, the network was excellent, spacious common areas and with everything that could be required, full kitchen and with the necessary utensils up to the grill. What impressed us was the pool area, living room and dining room, incredible view of Bernal's Peña, perfect water temperature, cleanliness, ideal size for 12 people. This area has a large screen where you enjoy music, videos and series... it also has a shower and 2 mediums that are very useful, bar bar with enough seats, you can breathe peace, a big thank you!

Host Response

David. We're so glad you had a great stay. We hope to see you soon. This is your home. Regards

4BR Villa in Jalpan de Serra

Juan

Excellent, 2 years ago

Wow, what an incredible stay! We spent 5 amazing nights at this fantastic Airbnb with our family, and it exceeded our expectations in every way. The property is truly stunning, with a beautiful swimming pool and outdoor kitchen that made our stay truly unforgettable. We had an amazing time relaxing and enjoying quality time together as a family. The hosts have thought of everything to make their guests feel welcome and comfortable. We would definitely come back. Highly recommended!

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