Santiago

Reviews

Superhost

236 total reviews · 3 listings · 2 locations

91% rated 5★

236 reviews

4.88

2021–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.8

Location 4.8

Check-in 4.9

Value 4.8

236 reviews

4BR Villa in Donmatías

Mariana

Good, 1 week ago

Pros: The property is as shown in the photos. It has several comfortable rooms, a pool, and a sauna. It's a good option for a weekend. Cons: 1. The reception was delayed. The person who received us didn't even know we were coming, and the handover was not very thorough. We didn't receive instructions about the kitchen, the sound system, the TV, or the Wi-Fi, whose signal was poor. 2. The sheets and towels had chlorine stains and one sheet was dirty. 3. The pans are worn out, and two had stains that looked like they were from a dirty stove. 4. There was no lighter for the stove. We had to ask the owner for one, and it took a while to arrive (bring one from home). 5. Upon arrival, they were burning plant material by the pool, generating smoke. 6. The refrigerator doesn't cool properly. 6. The biggest inconvenience, which is not the fault of the property but affects the stay, was the noise from the neighbors, who had a party with speakers until 5 AM, making it impossible to sleep.

Host Response

Mariana, we are very sorry about your experience. However, it is important to clarify. 1. We kept calling and sending messages to coordinate your arrival, but we couldn't get a response. 2. The internet at the property works with fiber optics and navigates very well, so I'm surprised by your comment regarding the signal. 3. I asked you to provide us with the photos showing stains or dirt on the sheets, which I never received. 4. The kitchen utensils have been used for less than a month. Please check them yourself. They are in optimal condition for use. 5. The lighter was a mistake. It took us 10 minutes to get there with it. 6. The smoke was from neighboring farms; this is normal. 7. The noise from the neighboring property was moderate. I'm sorry that this disturbed your sleep. You and everyone who rents a property must understand that there are external factors beyond our control, and this margin of error is part of the adventure. You have to tolerate certain issues that no host could control. I apologize in advance, and we are very sorry to hear your comments.

What a wonderful experience! Our stay was wonderful. The place is beautiful, the beds are super comfortable, and the kitchen is very well equipped. The pool was super nice, and the rooms are very spacious, which made our stay even more comfortable and special. In addition, it is located near the park, which makes it much easier to go out and enjoy and explore the surroundings. Definitely a place we would go back to! Thank you very much for making our visit such a pleasant experience.

Santiago and Laura were very attentive to all the messages we sent. The place is very nice. I would only have a few points to improve: The pool needs to be cleaned. The tiles are sharp. The small room needs improvement with the humidity. The kitchen is great, but the stove needs to be arranged so that the flame doesn't cause stains. On the other hand, try not to take the route up the hill. The climb is crazy. Our car, a pickup truck, skidded too much. It's a very, very steep slope. Thank you so much for having us. We would definitely come back.

Host Response

Andrea, thank you for your comment. The pool has already been grouted, and the issues have been fixed. So we look forward to welcoming you back here. As you know, there are five ways to get here, and you just have to take the ones that are easy to access. Thank you.

The place was spectacular. From the moment we entered, everything was beautiful: the spaces, the green area, the decor, the pool and the amenities of the house. It even looks better than in the photos. Ms. Dora was very friendly and always helpful. I loved that each room has amenities like a closet, fans, and air conditioning. They are spacious rooms with very comfortable beds. The pool is beautiful and has a temperature Perfect. They think of every detail, like having connection ports for music, large freezers and refrigerators, and a lovely kitchen. For people who have pets, it is a good place because it is fenced and there is no risk of them going onto other properties. In the end, we had a problem with the gate, but Santiago was always very attentive and solved it for us immediately. Highly recommended!

Overall, we had a pleasant stay and the property was clean, comfortable, and exactly as described. The location was definitely a highlight. The only suggestion I’d make is to include a few simple hospitality touches that can make guests feel even more welcome. Nothing fancy or expensive. just small gestures like a coffee station with a few servings of coffee, basic kitchen essentials such as salt, pepper, and cooking oil, and a bottle of body wash in the bathroom. These little details go a long way and can really elevate an already lovely stay. We enjoyed our time here and would happily recommend it to future guests.

The place was as advertised. It is a private space, easily accessible, and with good amenities for large groups. The best and recommended service is the lady who helps in the kitchen. She has very good seasoning and prepares very good dishes. Regarding the place, there was one of the rooms where the AC was leaking water, and it was better not to use it, so that room could not be used, and we had to settle into the others. For the WiFi, a repeater is suggested so that you have better coverage in the other half of the house, especially the bedrooms. There is no information about bringing personal soaps for bathing. It's important to include this in the instructions so that guests are prepared. A slightly quicker response to messages regarding concerns that may arise before and during the stay is suggested.

This place was amazing, the rooms, the location, we loved it. Being in the middle of the town was such a great experience. My husband being from US, he loved we were able to experience the town. The pool was beautiful. The house was so big and cool. But I’ll say what we loved the most was mery, if you are able to pay for her to come, you will get a cleaned house, amazing food since she cooks for you, lovely company for your kiddos, and just someone there for anything you need. She worth it 100%. We loved her and my kids still remember her!!

4BR Villa in Donmatías

Esteban

Excellent, 3 months ago

everything is great

The place is nice. It's a house for relaxing in the middle of a village. I really liked that the rooms are away from the kitchen and the pool, which makes it far from the noise and very private, like a hotel house. Everything was very good. The only things to improve are the kitchen equipment and the pool grout, since it is very worn and dangerous because they cut those edges, and some maintenance details. Overall, it's a good place. Ms. Milena, who helped us, was very kind and attentive. We had a nice time with the family.

4BR Villa in Donmatías

Catalina

Excellent, 3 months ago

A very cozy farm, a place where I would stay again!!

We had a wonderful stay here with our family and honestly, we couldn't have asked for a better experience. From the moment we arrived, the host was very friendly, attentive and understanding, making us feel truly welcome throughout our stay. Communication was always excellent, and they made sure everything was perfect for us. We also want to highlight how excellent all the staff and employees were. Everyone we interacted with was friendly, professional, and very helpful, which made our experience even better. You can clearly see the care and effort they put into both the property and the attention to guests. The property was beautiful, comfortable and perfect for our family trip. We made very special memories and we can definitely see ourselves coming back in the future. I totally recommend this place. Thank you so much.

Forts • Ms. Dora, who helps with preparing meals, cooks delicious food, and is known for her kindness and respect toward visitors. • The commercial kitchen is very well equipped and functional, making it easy to prepare food. • The property has green areas, creating a pleasant atmosphere that is conducive to rest and relaxation. • Overall, the property is well laid out and spacious, ideal for family or friends get-togethers. Aspects to improve • General maintenance: It is necessary to periodically check the air conditioners, as well as to ensure that the pool is cleaned and vacuumed daily. • Locations: Some areas could benefit from more frequent maintenance to keep them in optimal condition, such as painting walls and caring for and watering plants. • Bathrooms in two bedrooms: Currently, they do not have curtains or individual shower stalls, and they are too small, which means that water splashes all over the bathroom when showering.

Host Response

Thank you so much for taking the time to share your experience. We're glad to hear you enjoyed the property, its spaces, and especially the service provided by Doña Dora, who is undoubtedly a very special part of our team. We also appreciate your observations. We really appreciate this kind of feedback, as it helps us keep improving. We are already addressing the points mentioned regarding maintenance, the pool, and improvements to some areas, with the aim of providing an increasingly comfortable experience that meets our standards.

5BR Villa in Santa Fe de Antioquia

Catalina

Excellent, 6 months ago

Excellent service

During the stay, people entered and took our things while we slept, the cameras were not very useful since the thieves are blurred, it does not have security and there is a gap through which they can enter in the back. They stole more than 20 million from us, we reported it to the police but no representative of the property showed up or went to help. We felt very violated and scared. I do not recommend places without surveillance. We have never had anything like this happen.

Host Response

We are sorry to inform you about the events that occurred during your stay, during which minors entered through the perimeter fence of the neighboring property and took items that were on display. This situation forced us to reinforce the side fence and implement additional security measures to mitigate the risk posed by the country’s security situation. The safety and well-being of those who visit us is a priority, so we are constantly working to improve and enhance the conditions of the property.

3BR Villa in Donmatías

William

Excellent, 8 months ago

Good accommodation, the pool is very nice and overall it's a good place to stay and rest.

Our experience at this rental property was truly exceptional. From the moment we arrived, we were captivated by its beauty. The stunning swimming pool and lush surroundings set a relaxing tone. The spacious, well-equipped kitchen made meal prep easy. The host's exceptional communication and assistance. Every room having its own bathroom and AC was a bonus. The addition of ceiling fans throughout added to the comfort. Outdoor music created a lively ambiance adding to the amazing outdoor amenities. Perfect for families, couples, or friends seeking a luxurious retreat. Santiago and his staff were simply amazing. Mary was extremely attentive and helptul, she really made our stay perfect. The place was very clean and modern. We're already planning our return! Highly recommended! Thank you!!

The entire accommodation is 10 out of 10, everything is super nice and comfortable, the location is very good, the only bad thing was that they had a refrigerator that never worked, then they brought down another one from the third floor that never worked either, they solved it with others that they had in reserve that were not refrigerators but coolers, which were not much to our liking but it was resolved and we were able to have a pleasant stay, otherwise everything was 10 out of 10. Don Santiago was very attentive to everything, I recommend it, thank you very much

Host Response

We are sorry about the incident Pablo, we tried to give you a provisional solution because on December 31 it is very difficult to find technicians in the area, however on your next visit you will find everything in perfect condition, the fault was solved. Thank you and always welcome to Linda Sofia's villas.

The accommodation is highly recommended. Everything is super clean, the rooms are super comfortable and very good quality. The kitchen is very well equipped, with appliances and utensils, 1 giant refrigerator and 1 spectacular freezer for everything. The social areas such as the pool, Turkish bath, kiosk/lounge are super cool to hang out with the family. We hired Erika to help us with the kitchen and we were super happy, a girl with impressive seasoning, very good disposition and charismatic. In conclusion, recommended 1000%

4BR Villa in Donmatías

Dubian

Repeat guest

Good, 1 year ago

Everything is very good.....

The property is really very nice, large and in relation to the value for money it is what you expect, the lights at night give it a more cozy touch and make the environment look more beautiful, we love the kitchen, sound and that all the rooms had bathrooms and air conditioning make it very good for rest; to improve only detail the access road because there are 2 roads, one really very good and flat but the road that google maps sent us was a very steep and narrow slope so some cars were not able to climb it, to avoid the scare detail the road or the indication that there is a better alternative

5BR Villa in Santa Fe de Antioquia

Luis Alfonso

Excellent, 1 year ago

Excellent service and a beautiful place

The place is very quiet and pleasant, but it needs more maintenance, especially considering what you pay for a weekend. I'm referring more specifically to two extremely important things: the kitchen is missing pots, and the ones that are there don't have lids. There are 8 glasses, and the place is for 16 people. The stove looks like you're cooking with wood, leaving everything sooty, which means you spend time trying to leave the kitchen a little tidy at the end of the day. The pool was never maintained during the time we were there, which was from Friday to Monday. On Sunday, the pool was green, which logically meant it couldn't be used anymore. The highlight is Erica, the manager, who is very nice and willing to help in any way she can, so I think she does what she can. To summarize, I think that for what they charge, they should pay a little more attention to it, because the place is nice and quiet

Host Response

Hi Carlos Thank you so much for sharing your experience. We apologize for the inconvenience you experienced during your stay in August and sincerely appreciate your feedback, as it allowed us to identify areas for improvement. Since then, we have worked on implementing the necessary corrections to ensure a better experience for our guests and keep the place in the conditions we want to offer. We are glad to hear that the tranquility of the place and Erika's service were positive points in your visit. She, like the whole team, is committed to providing an ever-improving experience. Thank you again for your feedback.

Great place, located few blocks from the park. House is nice and quiet, the street is full of local people, everyone is friendly and helpful. Santiago is very responsive at any given time, always willing to deliver regarding issues, or questions. The house is new, but has all the charm of the town with a great layout. Having AC on the bedrooms is a plus, Santa Fe gets really hot (I am from New Orleans), I like the heat, but is not for everyone. We enjoyed the pool, the terrace, and cooking without loosing sight of the kids. Santiago and his team are amazing. Definitely we will be back.

5BR Villa in Santa Fe de Antioquia

Jhon

Excellent, 1 year ago

Excellent option, this place is really a pleasure. The pool is amazing, the lighting and sound are excellent. 100% recommended

5BR Villa in Santa Fe de Antioquia

Daniela

Excellent, 1 year ago

We loved the place. The property is very spacious, the rooms are super comfortable and the pool is delicious. Santiago was always very attentive to us. Dora, the lady who helped us in the kitchen, made a delicious lunch. 10/10

The place is very comfortable, and the pool is fantastic for families, with plenty of space for little ones to play. Santiago was super helpful, and Meri was amazing—her cooking was one of the highlights of our trip! The major drawback for us was the house next door was very close and there is only a natural fence between both houses. This means the peacefulness of your stay depends on your neighbors. Unfortunately, in our case, there were very large and loud parties two nights in a row until 6:00 AM, which made it very difficult to sleep. Overall, it’s a great place, but keep in mind that noise levels may vary depending on who’s next door.

3BR Villa in Donmatías

Dubian

Repeat guest

Excellent, 1 year ago

EXCELLENT HOUSE, ALL IMPECCABLE , VERY TASTEFULLY DECORATED AND FULLY EQUIPPED

Santiago’s place was an incredible stay—highly recommended! Santiago was extremely attentive and always quick to respond, making the entire experience smooth and enjoyable. The house itself was beautiful, spacious, and well-equipped, with AC in every room. The location is quiet, secluded, and peaceful, perfect for a relaxing getaway. A special mention goes to Dora, the caretaker, who was an absolute gem! She is available for an additional fee., and it’s worth every penny. Dora not only cooked delicious meals for us but also helped with cleaning and kept us refreshed with amazing homemade lemonade. Her hospitality truly elevated our stay. The pool was a great feature, although it was a bit chilly at night since it’s not heated, including the jacuzzi portion, but it was still enjoyable during the day. We also made great use of the grill area for cookouts, which added to the fun. The property is secure, well illuminated, Thank you Santiago will definitely will be back

4BR Villa in Donmatías

Ana Maria

Excellent, 1 year ago

The property is very beautiful. Much better than in the photos. Very comfortable facilities, beds, very nice spaces. Very quiet, suitable for resting. Me and my family felt very comfortable there. The host's response was timely during the stay.

5BR Villa in Santa Fe de Antioquia

Natalia

Excellent, 2 years ago

The estate is very nice, close to the village, easy access and no hassle. 10/10

4BR Villa in Donmatías

Juan

Excellent, 2 years ago

The place and the service were really amazing. Villa Sofia is an excellent place to rest with the family, Santiago was a very good host and Erika, the person who was recommended to us for the kitchen, was AMAZING.

The finca was just as described.!! The rooms were great! The pool and jacuzzi area were so pleasant and relaxing. Merri, the cook, made our stay 100% better! Boy can she cook!! Merri is a chef in her own right. As a former restaurant owner she has an extensive menu but sadly we did know this until after we arrived. This would be a great addition to have already listed on the website to plan ahead before contacting her. Merri truly makes Linda Sofia worth it. A couple of suggestions before going: the pool and jacuzzi do not have any grip bars and the entries are very slippery. We had older folks with us and this was a daily issue. In addition, the bathroom showers do not have adequate splash protection so water spills out into the floors. I plan to return to Linda Sofia with more family and friends as long as I can have Merri! I hope that the pool and bathroom issues are addressed for safety. Other than that it was a dream. We were even allowed a later check out. Thank you Santiago!

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