Carlos
Reviews
58 total reviews
93% rated 5★
58 reviews
4.86
2019–2026
58 reviews
Roman
Excellent, 6 months ago
Super nice place to stay! Great staff! Very helpful and not pushy. Very friendly people. We will be back.
Mariel
Excellent, 7 months ago
The place looks exactly like the pictures. The view was incredible, and the service was excellent. We had a wonderful stay.
Gabriel
Excellent, 10 months ago
The property is exactly as shown in the photos of the ad. The garden is spacious, the common area is comfortable. The pool is a very good temperature. The kitchen is a bit old and the bathrooms are very small, but it was not a problem for us. The house is very clean. Daniel and Isabel's service is excellent, always friendly and willing to make the visit pleasant. The area is nice, close to downtown by car and walking distance to some good restaurants.
Eunice
Excellent, 1 year ago
Very nice house, very well located, with a warm pool, beautiful garden, with very good service from the hosts who provided us with everything, even support to make breakfasts, meals and cleaning that we requested in addition, it is ideal for groups! Highly recommended! They let us arrive earlier and leave a little later than scheduled.
Host Response
Thank you for your comments. We are pleased that you were comfortable. We'll be expecting you again soon.
Daniela
Excellent, 1 year ago
We had a great time, the pool was at an ideal temperature, my 5 and 2 year old children loved the pool and the garden, we were in the house all day, we didn't have to go out at all. Mr. Daniel and Isabel were always attentive to us and kept the house impeccable throughout our stay. The house is just like the photos, even better in person. We already want to return.
Monica Fabiola
Excellent, 1 year ago
Excellent service, it complies with everything described, regarding the service of Mr. Daniel and Mrs. Isabel very kind and support you in everything you need , they are attentive to your needs, without invading privacy. I recommend it if you are looking for a family and peaceful atmosphere.
Rodrigo
Excellent, 1 year ago
Everything was excellent
Sam
Excellent, 1 year ago
The house exceeded my expectations, it is in excellent condition, very clean and beautiful!! The icing on the cake were Isabel and Daniel!! They are super helpful from the moment you arrive until you leave, they took care of preparing everything for us and helping us at all times. They made our stay unique. I'll definitely be back!!
Host Response
I love knowing that you were comfortable, relaxed, and that you liked the house. We make every effort to ensure our guests enjoy their stay
Rebeca
Excellent, 1 year ago
Carlos' house is very nice, conveniently located, and has everything you need to spend a few days relaxing and enjoying the garden area and the pool The cleanliness of the entire property stands out, and the excellent service from Isabel and Daniel, who make you feel at home from the moment you arrive. Isabel helped us with breakfast and is a great cook. In our case, we also enjoyed its location that allows hiking and has a paddle club within walking distance. It is definitely a property we will return to

Patricia
Excellent, 1 year ago
The house is very nice, the garden is beautiful, the living areas are very nice. The pool with the right climate and clean as well as the whole house. Excellent help from Daniel and Isabel. In short, you can spend a few days in a very pleasant and peaceful atmosphere.
Ross
Excellent, 1 year ago
Amazing. Easy walk to the mountains. Padel courts nearby. Secluded and amazing pool.
Host Response
Thank you Ross for your feedback I wish we could have you more time at home another time. You will always be welcome
Luis
Excellent, 1 year ago
Everything excellent! The attention of the people is wonderful. I would definitely come back.
Host Response
Thanks for your feedback, Luis
Anna
Excellent, 2 years ago
A very nice, pleasant and quiet residence. My two kids had a really fun time. The house has all the amenities that are advertised, so we were able to adapt and feel at home almost immediately. Mr. Daniel and his wife were always attentive and made our stay a warm and very pleasant experience. We'll be back soon!!
Host Response
Glad you tell me about the check-in. Unfortunately they are fixing the main entrance street and the Wase does not react as it should. We will send a map in the future to facilitate arrival while following the play. Regards
Alonso
Excellent, 2 years ago
The stay is very nice, comfortable and ideal for resting. It's a very quiet area, which allows you to be calm, without any noise. The pool area is comfortable, the water was nice. The staff that welcomes you is very friendly, and they are available if you need anything. They prepared a good breakfast (for a price you pay directly to them), which was great. Overall it is a place that I recommend, and I would return to spend a weekend at the pool relaxing.
Host Response
Thank you Alonso, it's good to meet your expectations
Jose Carlos
Excellent, 2 years ago
A good place to rest and there are people who help you with everything so you don't have to worry about anything. A beautiful view and very amusing gardens
Angel
Excellent, 2 years ago
We had a really nice weekend. Daniel and Isabel are always ready to help and very friendly. Carlos was also attentive to any needs. The house is very beautiful, with a huge garden, a very quiet and very quiet. We're excited to be back.
Host Response
Angel for us, the best satisfaction and reward is that our guests are comfortable and enjoying their days of rest.
Claudia
Excellent, 2 years ago
We had a very nice and comfortable stay in this house. We were on Christmas-the well-equipped kitchen with an oven, dining room, and spacious living room were all we needed to celebrate wonderfully. The common areas are very nice just as seen in the photos, the garden and pool are impeccable. Staff are helpful all the time and they are very friendly and helpful.
Host Response
Thank you Claudia, we will consider your feedback for. Thank you for being in our home .
Valeria
Excellent, 2 years ago
The house is very nice and comfortable, it is exactly as seen in the photos. The garden is very spacious for family activities, in addition to being in perfect condition. The welcome from the concierge and his wife is a bonus, they are very helpful and attentive to any needs during the stay, which allows you to enjoy the house more comfortably.
Host Response
Thanks for your feedback, I give a lot of encouragement to keep improving day by day for the benefit of our guests
Sergio
Excellent, 3 years ago
If you are looking for a peaceful place to spend some time, look no further: this is the place for you
Alberto
Excellent, 3 years ago
Everything was excellent. The house is very well located. Very quiet place with an excellent view. The people who help in the house are very helpful.
Victoire
Excellent, 3 years ago
We had a great stay at Carlos’s place. The outdoor space with the swimming, the Mountain View and fruit trees is perfect for a quiet retreat.
Fernanda
Excellent, 3 years ago
An amazing place I'm sure I'll be back to! Like the name of the house, a complete paradise. The photos and description fall short, each space was not only comfortable, clean and perfectly designed but the view of the Tepozteco is spectacular. I went with my family and I can say that it is one of the best places I have rented on Airbnb since we were able to rest, enjoy the pool and garden, eat with incredible views and more. This place is a complete oasis that also differs from others due to the attention and help of Daniel and Isabel, who make you feel at home, take care of EVERYTHING, and are the friendliest and most attentive people we have ever met. Finally, I would say that Carlos the host always responded quickly and made sure that we were received in the best way. I can't wait to come back because this place has it all!
Host Response
Thank you Fernanda for your comments, they make us all very happy to know that you were comfortable. We are always concerned about making our guests feel better than at home. We look forward to seeing you soon
David
Excellent, 3 years ago
Carlos and the Concierge team were great at communicating. The place was peaceful and very close to the town center. It was exactly as shown in the pictures and what my family and I were looking for. The staff were very helpful and assisted us with our request. Highly recommend and look forward to staying there again.
Host Response
THANK YOU DAVID, WE WERE HAPPY TO HAVE YOU AT HOME, I HOPE YOU COME BACK SOON
Andrea
Excellent, 3 years ago
Everything was great!! Isabel and her husband were very friendly and helpful. The house is very nice, just as seen in the photos, and everything is very clean.
Diana
Excellent, 3 years ago
The house is impeccable, it is a wonder that makes you feel at home every second and the attention of the people who were attentive, unbeatable. We left wanting to have spent more days there, we will certainly try to return.
Juan Jose
Excellent, 3 years ago
Excellent location and very good facilities. Ideal for spending a few days relaxing with all the amenities.
Francisco
Terrible, 4 years ago
The house is very nice . However, two of the beds had bedbugs, and that definitely ruined the experience. There were 5 of us who ended up having to rearrange ourselves in 2 rooms, sleeping on futons. One of the guests was bitten by several bed bugs and was also very inflamed, super uncomfortable with a terrible itch. I couldn't even open one eye. Obviously, the rest of us couldn't rest or relax anymore, thinking there might be more bedbugs.
Host Response
The problem you mentioned existed, although the truth is not known why it was given, we have many years on the platform and we have never had any problems, the house for being in the countryside is fumigated every 15 days, the bed bugs or animals that have been bitten to them may have arrived with their suitcases and/or clothes from the same guests. It's strange that this happened, as we go to great lengths with sanitization, cleaning, and fumigation. Feedback from ALL of our previous guests confirms this. We have no way of knowing what insects guests may bring in their luggage, on their person, and/or in their clothing. If it had been a local problem, the same thing would have happened in the other bedrooms. It was a particular case of a person who might have brought these insects in their clothes.
Jonathan
Excellent, 4 years ago
Excellent place, incredible mountain view, we'll be back soon
Host Response
MANY THANKS HOPE THEY COME BACK WITH MORE TIME
Andrea
Excellent, 4 years ago
The house is fantastic, the pictures are very accurate to what you will find, it has a gorgeous garden. Isabel and Daniel, who support the house, are spectacular people and the most attentive.
Francisco
Excellent, 5 years ago
The house is wonderful, perfect for a family of 5 to 8 people. The pool is great, heated, and Mr. Daniel and his wife are very helpful and attentive. We will definitely be back!
Paola
Excellent, 5 years ago
Very nice and everything is clean, it is super comfortable. Mr. Daniel and his wife Isabel are very respectful and always very attentive people. The garden is beautiful,the pool always at a good temperature👍🏻, excellent place to spend family time.
Paola
Excellent, 5 years ago
Very nice house. The photos reflect the place very well, super nice, clean and very well maintained. A quiet place to spend time with family. Highly recommended! I'll be back!
Claudia
Excellent, 5 years ago
The house has a spectacular view and vibe. 100% recommended.
Ricardo
Excellent, 5 years ago
The house fully meets expectations as shown in the photos. It also has a breathtaking view of the hills. The pool has a very pleasant temperature and the space is well distributed. We had an excellent weekend! During our stay Daniel and his wife were attentive to any questions we had.
Enrique
Excellent, 5 years ago
Everything excellent, treatment, facilities, cleanliness.
Lorea
Excellent, 5 years ago
It is an incredible option to spend a few moments of rest. Totally recommended
Lizbeth
Excellent, 5 years ago
The excellent house is better even than what you see in the photos or in the description, Carlos was always immediate, he received us a marriage ( Diego and Maria Isabel) respecting us and carrying out the covid safety protocol, the utmost, respectful, waiting for us to always be well, the house is hyper clean, the pool with the perfect temp, everything super 10 out of 10 we do not recommend it if we do not hope to return soon 👍
Sara
Excellent, 5 years ago
Carlos's place is really lovely. You can tell that he and his family have great taste. It is in all the details from the swimming pool to the plateware to the candles in the fireplace. The caretakers, Daniel and Isabel, are very kind and available for whatever you need and obviously do a wonderful job caring for the property and they are not at all intrusive. Daniel basically comes to clean the yard and uncover the pool for you in the morning and covers it and turns off the lights in the evening and Isabel is available to cook and clean in the house but we didn't opt for that because we were only there for two nights. This stay is definitely worth the price and I would go back in a heartbeat. It is quite surprising to me that it's not booked every weekend-- an ideal escape from Mexico City with a beautiful garden full of many tropical birds, a heated pool and a view of the mountains.
Host Response
I'm glad you had a good weekend. We bought the candles in a place called Velas Artesanales MEXICO on Observatorio Avenue, COVE. The correct address is on the internet. We bought the dishes in a store that has already disappeared due to the pandemic. We look forward to seeing you again soon
Jose Miguel
Excellent, 5 years ago
Excellent space, very comfortable! Daniel and Isabel make the experience very comfortable.
Daniela
Excellent, 5 years ago
Carlos's house is extraordinary. The garden is impeccable with unique spaces. The pool is hot all the time, the house was spotless and very clean. Super located, I highly recommend it.
Enrique
Good, 5 years ago
The house is as described on the page. It has certain hotel-like details and amenities that make the stay very satisfying.
Liliana
Excellent, 5 years ago
Beautiful place, very well kept. We're happy to come back.
Miguel
Excellent, 5 years ago
This is a beautiful house, and a great place to rest and spend time with the family, it has a great pool, huge beautiful garden, and the service of Mr Daniel and his wife Isabel is remarkable, I definitely will return... It is a very nice house and an excellent place to rest and spend time with family. The pool with jacuzzi is excellent and has a very large beautiful garden, and the service and attention of Mr. Daniel and his wife Isabel are top notch. I will 🔝 definitely be back ...
Host Response
Thank you Miguel for your feedback, we do our best to have a good time. Please note.
Diego
Excellent, 5 years ago
Carlos's house is wonderful, much nicer than the pictures. The pool, its large garden, its location facing the mountain and the kindness of Mr. Daniel and his wife make it worth every minute you spend in Tepoztlán. Definitely highly recommended.
Jimena
Excellent, 5 years ago
Hi!! A 100% recommended place to stay; the facilities are very spacious and clean. But what is really worth it is meeting Doña Isabel and Don Daniel; the hospitality at this place exceeds expectations!!!
Host Response
THANK YOU JIMENA WE LOVE TO HAVE SATISFIED GUESTS, IT MAKES US HAPPY TO KNOW THEY WERE COMFORTABLE. WE WILL DO EVERYTHING TO MAKE OUR GUESTS ALWAYS SATISFIED. I'LL GIVE DANIEL AND ISABEL YOUR FEEDBACK. THANK YOU VERY MUCH. WE LOOK FORWARD TO SEEING YOU SOON.
Roberto
Excellent, 5 years ago
Premium facilities! Impeccable service provided by the hosts of this magical place. A space with good accessibility for people with disabilities. Highly recommended.
Host Response
Thank you Roberto, for us it is a great satisfaction that you have been at your pleasure. We'll be expecting you soon again.
Julieta
Excellent, 5 years ago
Amazing house near Tepozteco, with incredible views, enviable decor, and unbeatable hospitality. An excellent place to relax and get away from Mexico City. It really worth it.
Manu
Excellent, 6 years ago
The house has an amazing view, in a quiet area and close to the access to the Venaditos waterfall. Very nice heated pool. Yes, there are ants, but that's normal for a house near the hill. The two people who do the common cleaning live inside, and they are very attentive and respectful of privacy. Overall a good place for a weekend!
Isidro Arturo
Excellent, 6 years ago
An excellent place to spend a good, quiet time. The place is exactly as shown in the photos
Anais
Good, 6 years ago
Tepoztlán is a magical place full of vibrant colors! Carlos’s house is a Barragán Style house with a lush garden, it is very well located, in the most elite area of the Town, also it is very close to the mountain where you can enjoy a walk with deers and cascades! The Pool is heated, so great during the rainy season. I wanted to have extra help in the kitchen for breakfast and lunch (at an extra cost) and was glad that they already had a live-in couple in charge of the house’s cleaning and gardening. They are very friendly and educated people who wanted to help as much as possible. However we really felt overwhelmed by all this attention and thought it was a bit too much for us. The gardener was most of the time gardening around us while we were swimming and the cleaning lady mopping and scrubbing the floor in front of us while we were chilling... As European we are not use to have people constantly around and that is the reason I am only giving 4 stars. I think they could have worked only when necessary aka cooking , and leaving the cleaning and gardening for another moment.
Livia
Excellent, 6 years ago
Charming place. The house is very well located and is much nicer than what you can see in the pictures. Everything is very clean and has everything you need. The view of the mountains is spectacular. We really enjoyed eating at the outdoor garden table. Mr. Daniel and Ms. Isabel's service was excellent. They were very attentive and very respectful. They maintained all the hygiene and distancing measures required by the pandemic. Communication with Carlos was very good. He quickly resolved all our doubts. We are very hopeful that we can return soon.
Eduardo
Excellent, 6 years ago
Excellent! The house is very nice, clean and very well maintained. The pool temperature is excellent, the garden is beautiful, and the service from both Mr. Carlos and Daniel and Isabel is very good. The perfect place to rest as a family
Bernardo
Excellent, 6 years ago
A very large garden, everything is very clean, everything you need for a pleasant weekend. Great view of one of the mountains. They helped us at all times, the pool at perfect temperature, board games, pay tv. Just a small ants issue on a small kitchen terrace. I would recommend having 3 tooth plug adapters as they are only two.
Host Response
Thank you, Bernardo. You're right; all connections will be reinforced with three-prong adapters. The downside of country houses is that ants are difficult to get rid of, no matter how consistently you try to eliminate them by using ant bait. Thanks for your feedback
Javier
Excellent, 6 years ago
The stay was wonderful. Very nice service, and the home amenities were perfect. We had a great time! I will definitely try to go back there the next time I go to Tepoztlán.
Host Response
Thank you Javier for the next you will find the fans
Israel
Excellent, 6 years ago
We had a very pleasant time with the attention of Mr. Daniel and his wife Isabela, they were great hosts! The house is quite comfortable, very clean, with a nice, well-maintained garden. My only recommendations would be that, in winter, they should offer the option of extra blankets, and that there should be a bathroom outside the bedrooms, if needed. Overall, we would definitely come back.
Host Response
Take note of your observations and proceed to respond immediately to them
Laura
OK, 6 years ago
The house and the view are very nice, the location is very good and the service people are extraordinary. Unfortunately, Carlos was consistently unsympathetic to our preferences and needs, and was even rude and disrespectful. In the end, the price we paid was too high for what we got.
Host Response
Laura, I'm so sorry you feel that way. The house is only for six people; that is the condition. You arrived with two additional people, making a total of EIGHT people. There is no infrastructure for eight people. However, considering the date (New Year's Eve) and as you yourself mentioned that there was no place in all of Tepoztlán for the two additional people, I agreed to make an exception and we accommodated you, at a cost, of course. I do not understand what you mean by “rude” or “not empathetic,” since I accepted your reasoning and therefore allowed the two additional people to stay. The cost was 1,000 pesos per person, which I actually think was cheap, because at any hotel on those dates, they would have charged you between 2,500 and 3,000 pesos per day for a room. The chairs in the garden are new and the misuse they made of them caused the rupture of one of them that never paid for. Despite all the above, I considered them good guests in my review. If you didn't like having to pay for the two additional people and that's why you're making these comments, then it's a shame that you want to compensate for it that way.
Diego
Excellent, 6 years ago
Beautiful place, a good-sized and warm pool, perfect rooms, and a beautiful garden. The highlight was Daniel and Isabel's attention at all times, and always with a smile. Totally recommended for a family vacation!
Tania
Excellent, 6 years ago
The house is very nice, everything super clean, maybe a bathroom in the pool area would not be bad, the mattresses of the beds are a little uncomfortable but I think that's not inconvenient for the beautiful view and beautiful house. The people who take care of the house, especially Mr. Daniel, were very attentive and kind. However, his wife was suddenly a bit intrusive. She was very attentive to any movement we made, which made us feel uncomfortable. The owner's service is always friendly and timely.