Keren

Villa Ananda (Entire 5-Bedroom Villa) - Villas for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Villa Nova- vacation home - Villas for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Tamarindo

Hello Jessica, The check-in and check-out conditions and times are clearly stated in our description so that everyone can see them before deciding to book our villa. However, we understand that sometimes guests need to stay a little longer to arrange their transportation or preferences, so we are flexible with late check-outs as long as we do not have other guests checking in. As we explained to you, on the day of your departure, we had other guests checking in, and although we politely asked you, you chose to ignore our request and decided not to respect our rule. Your check-out was 40 minutes later than the scheduled time. We are sorry for your dissatisfaction, and we understand that you prefer hotels, but we are a private villa, and our rules are clearly stated. Regarding your rating of the pool, we are very sorry to hear that you were dissatisfied, although we find it very strange that you did not mention anything to us during your stay so that we could fix it. Additionally, please note that our maintenance staff checks and cleans the pool and the area every day. This is also detailed in our rules. We are sorry to hear about your dissatisfaction, and we hope to meet your expectations in the future if you decide to choose us again. Pura Vida!