Regina

Reviews

108 total reviews

94% rated 5★

108 reviews

4.89

2021–2026

108 reviews

3BR Villa in Amecameca

Adolfo

Excellent, 3 weeks ago

The house is exactly as shown in the photos. Some small details, but nothing that can't be fixed. The jacuzzi and pool are spectacular. The jacuzzi is extremely relaxing and a good size. Regina was always attentive to everything, with clear and timely communication at all times. The cleanliness is good. There are basic cooking utensils, and nothing is missing. In my opinion, the beds are comfortable.

It is a very spacious house, super clean, and has everything you need to have fun, play, eat and rest. We spent a few very good days!!! The Jacuzzi is always warm, you can get in at any time. The pool water was also at a very good temperature. The large garden and the Billiards are very cool! Regina, the host, was very friendly and attentive to all our needs and questions. Thank you Regis!! This is the second time we have rented it and we will return on more occasions because we loved the house and all its amenities!!

The accommodation is amazing, ideal to relax, unwind and enjoy with friends and/or family. The temperature of the pool and the jacuzzi make you want to stay there all day, the best part is that you don't pay extra for the boiler like in other places. The accommodation is impeccable, the photos don't do it justice and the kitchen is very well equipped, it has many utensils that I had never seen in other accommodations. Regina was always attentive, responded super fast, was very helpful and very kind. Highly recommended, we will definitely be back very soon.

Loved the house as shown in the pictures. The house has everything you need for your stay you should not worry about almost nothing since you find everything there. I loved that the pool was heated and not said about the jacuzzi (it was at the perfect temperature) so I could still be at night. Regina was always on the lookout and was quick to answer any questions or things that might arise. The area in which it is located is very nice and very safe. Personally I would return without a thought

Palapa Cocoyoc was as it comes in the description! We loved it! The place is super quiet, away from the bustle and very comfortable to enjoy as a family. It has a huge running garden, a grill to make a roast meat, the super hot pool, and a pool table to play with. If you go with kids it's the ideal place for them to play, they have lots of movies for them, and board games. The rooms are quite large with super comfortable beds and super clean sheets (rare to find something like this) <3 Regina was always very kind, she was attentive to us and her responses to our questions or needs were immediate! Thank you very much! 100% recommend the place :)

Regina's attention at all times is incredible, which is sure to fully enjoy the amenities of the house. It is in a safe, quiet and very nice area. The house itself feels very safe since it has a lot of surveillance. The interior is super cared for and very nice. The beds and the pool is excellent. We had some issues with the water but Regina I take care of solving it as soon as possible. I went with a group of friends and the truth we had an amazing time. I would certainly book again.😊

A very pleasant experience. The host Regi was super friendly, since we contacted her she was always attentive to all requests, she was very flexible to our requests. The people who maintain the house left everything in excellent condition very kind to the questions we had. The whole house was spotless since you entered the patio with the green and cut grass, the pool and the jacuzzi with the clean water, warm transparent,the Caldera was the best. The kitchen was all clean and ready to use there is everything to prepare food, dishes, pots. the room very comfortable. The perfect cabinets, comfortable mattresses, clean with their own bathroom each had soap, shampoo, and towels. I felt welcome and my family and I had a great time. I didn't want to leave and I'll be back soon. Thank you for everything.

Great place to spend the weekend, quiet, safe and everything is very clean! The house is beautiful and spacious. We love everything! I totally recommend visiting the house, they really have everything to have an amazing time. The equipped kitchen, there are board games, the heated pool with a delicious jacuzzi, they have a horn and a grill. From vdd we are fascinated with everything and also nearby there are restaurant and shopping services which make last minute shopping easier.

3BR Villa in Amecameca

Viridiana

Excellent, 2 years ago

Regina has the best disposition and a wonderful treatment, cleanliness is the best, everything in order, clean, an aroma that is enjoyed and everything you need , you feel at home.

Very nice place to vacation and disconnect, they keep the pool and hot tub without paying ectra like other places, the pool table, bicycles and amenities add more entertainment and family coexistence, but above all the warmth and great service of Regina and the people who support her to have the place clean and with all the amenities, more than excellent and my place from today for rest, Thank you Regina for everything!

We had an excellent stay. I highly recommend it; the cleanliness is excellent, not to mention the pool and hot tub. We really enjoyed the pool table, and we also liked that the bedrooms are super spacious and each has its own bathroom. We hired the cleaning service for both days, and it was an excellent service. They helped us with cooking and anything we needed from the house. As the host of the house, Regina is always attentive and super friendly.

We leaned through the house because of the Superhost review, which is very responsive. The house is spacious, practical, but it has maintenance and equipment details that I point out to the best of intentions here: The kitchen lacked a lighter to turn on the oven, glove for the hot, towels, towels, enough pots, tuppers to store, sponge to wash dishes, there were only 2 tequiler glasses. The dishes are made of melamine and the table was very dirty. The kitchen is missing tiles. The terrace and master bedroom mosquito nets are broken. The terrace fan is not working. The sink key is loose It was dirty down the window from the main bedroom. The heater was off so there was no hot water at the beginning. The closets have a lot of locked doors and drawers and the only drawers available are the most uncomfortable because they are downstairs. The pool floor felt dirty/slippery so we hardly used it.

Host Response

Too bad Adriana didn't like it. The house is in constant maintenance and we will definitely take the observations as a point of improvement. Regarding the kitchen equipment, you have what is specified in the listing. However, we are happy to accommodate the requirements as soon as possible. There is a closet enabled by room and the pool is not dirty, that feeling is because it is treated with salt to avoid chlorinating the water.

Excellent location, comfortable accommodation, very friendly host, friendly, and attentive to everything. The house has everything you need to have fun. The Jacuzzi took the 5 stars, comfortable, good size, you spend the whole day there, very deli. Maybe I would ask for attention in the fumigation since at the time of making the barbecue, the entire terrace area was filled with flies and it was a bit uncomfortable. But it worth it, cost, fun and comfort. Thank you Regina for your hospitality and attention. Let's go back.

The house is very nice, very practical and cozy. The pool and jacuzzi have a very good temperature. There is a large, well-kept garden with enough sunbeds. The outdoor dining area is very nice for enjoying the outdoors. We really enjoyed the bikes for going out for a ride. The host was attentive, flexible, helpful and friendly and always responded promptly to any needs or questions that came up. On another occasion, I would again consider staying at this house a good option.

3BR Villa in Amecameca

Karla

Excellent, 3 years ago

Regina's place was just as advertised. she was really responsive and attentive to everything we needed. our stay couldn't have been better. I would definitely come back.

An excellent place to spend the weekend or even more days. It has everything you need to have an incredible stay. Very clean, tidy and cozy. In a quiet area. We were very happy. Regina was always attentive to everything and very kind. She made our stay super comfortable and relaxed. I'm already thinking about coming back with the whole family and my in-laws. Great place and great host. Thank you Regina for everything.

We loved our stay at Palapa Cocoyoc. The house is in a very nice and safe residential development, and we were able to go for a walk without any problems. Overall, the house is very well equipped and the kitchen had a Nutribullet, a barbecue, and a large coffee maker. We played pool and took advantage of the jacuzzi, the pool and the sun loungers. It's a very pleasant house to spend the weekend, and if we come back, we would definitely stay there again.

There was no one to help us. The pool heating only worked for a brief moment. The apartment is very slippery and does not have mats, so several of us fell and got injured. The refrigerator was not working. It defrosted and spoiled our food. We were unlucky... etc...... 😒

Host Response

Thank you for your review, Yadira. I'm sorry about the issues you had with the house. I assumed everything was fine during your stay, since I wrote to you to make sure everything was in order and you told me that everything was perfect. I'm sorry I charged you for the additional cleaning, but the state in which you left the house (alcohol bottles everywhere, towels and sheets with urine on them, etc.) implies additional costs, such as the purchase of new sheets and towels, since they cannot be reused for hygiene reasons.

3BR Villa in Amecameca

Fernanda

Excellent, 3 years ago

Amazing!!! Very nice house, clean and welcoming. Thank you very much, Regina. We hope to come soon. 😌

3BR Villa in Amecameca

Diana

Excellent, 3 years ago

An excellent house for a weekend. Great attention from the host and the people who support it. Highly recommended

3BR Villa in Amecameca

Jorge

Excellent, 3 years ago

Very nice place and the host was very attentive at all times.

Very expensive for the condition of the house. The jacuzzi was very pleased but we couldn't take advantage of the pool as the heater didn't work well. There was a strong humidity issue in the house. Regina was very helpful and attentive.

Host Response

Hello Fiorella! I appreciate your feedback. I'm sorry you didn't like it. Heating the hot tub is quite expensive, that is already included in the evening and no extras are charged for gas use. Again, I apologize for the pool. The weather and the heavy rain did not favor us. However, it is a topic that I will review so that does not happen again. The humidity spot was unaware of it. We have not noticed and you are the first to report it. I'll pay close attention to these details so we can continue to provide quality stays

3BR Villa in Amecameca

Adriana

Excellent, 4 years ago

Excellent stay, place and service.

3BR Villa in Amecameca

Diana

Excellent, 4 years ago

Everything was excellent. It exceeded our expectations, and the host was always attentive to making sure everything was fine.

3BR Villa in Amecameca

Jorge

Excellent, 4 years ago

An excellent place and very comfortable. Excellent service. Both the pool and the hot tub are quite pleasant. Highly recommended for a weekend getaway.

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