Rossana

Reviews

205 total reviews

93% rated 5★

205 reviews

4.89

2021–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.8

Location 5.0

Check-in 4.8

Value 4.8

205 reviews

Santos de Piedra Apartment

Craig

Good, 8 months ago

The property is exactly as shown. It’s well situated in the Walled City and had good space for our party of 6.

Host Response

Thank you so much for choosing us !! Rossana y Martin

It was a great weekend in Cartagena. Rossana’s place is very well located. In the center of the wall city. There were restaurants and bars just around the corner. The Apt was perfect, clean and exactly like the pictures. Sonia the Housekeeper was very friendly,fantastic and helpful and a great cook. Definitely will be back and highly recommended.

Host Response

Muchas Gracias Luis, nuestro desvelo es poder ofrecerles unas memorables vacaciones y nos pone muy contentos saber que pudimos estar a la altura de tus expectativas. Haré extensivo tu reconocimiento a Sonia, quien de seguro se pondrá muy contenta. A tus órdenes Luis cuando gustes.

Sonia, German and all the team amazing, very attentive ,security 24 hours always ready to help, always response to every need, take care you, make you feel safe, very nice and comfortable. Quiet. Well furnished with everything in mind to have a good stay. Thank you one of the best.

Host Response

Muchas Gracias María Claudia por tus elogiosas palabras y por tu confianza en nuestra casa. Nos alegra mucho saber que pudimos estar a la altura de tus expectativas y que te hayas sentido segura, confiada y muy a gusto. Esa es siempre nuestra idea. Siempre a tus órdenes.

The apartment was beautiful and clean. It is conveniently located in the heart of the walled city, which made it very easy for our group to walk around. I had lots of questions and I would like to thank our hosts Martin and Rosanna for the excellent communication and support since day one. Hospitality was great and I encourage other people to stay at their apartment.

Host Response

Apreciado Michael! Gracias por confiar en nosotros ! Rossana y Martín

Casa del Gobernador

John

Repeat guest

Excellent, 1 year ago

Excellent as always, thank you for everything!

The person who works in the house, the cleaning, the service in the house, the architecture, everything is spectacular. But the administrator tried to make some unclear charges outside the app and her communication was aggressive. Fortunately, Airbnb agreed with us and the situation was clear.

The place is perfect for visiting the walled city of Cartagena and its surroundings. It is within walking distance of restaurants and tourist attractions in the area. It has air conditioning, a washing machine and a kitchen with the necessary amenities. The only thing to take into account is that to enter you must go up one level of stairs since it does not have an elevator. It worked great for us for a group of 6 people.

Host Response

Muchas gracias por elegirnos !!

We saved this Airbnb for the final leg of our Cartagena trip, and it was the perfect grand finale. Santos de Piedra is a truly stunning colonial-style home, located right in the heart of the Walled City directly across from the Cathedral and it exceeded every expectation. The apartment is spacious, beautifully decorated, and impeccably maintained. From the private courtyard pool to the open-concept living space and charming historical details, everything about the place feels luxurious yet warm and inviting. One of the biggest highlights was the service there’s 24-hour doorman/security which made us feel safe and well looked after, and Sonia, the housekeeper, made us a delicious homemade breakfast that felt like something from a boutique hotel. She was kind, professional, and added a very personal touch to the stay. If you’re visiting Cartagena and want to be in the middle of everything while still having your own peaceful retreat, this is the place. We couldn’t have asked for more.

Host Response

Dear guest, thank you for trusting and writing to us. Rossana y martin

Casa del Gobernador

John

Repeat guest

Excellent, 1 year ago

Amazing ⭐️⭐️⭐️⭐️⭐️

Host Response

Dear guest, thank you for trusting and writing to us. Rossana y martin

Throughout the booking process I asked multiple questions, Rosanna/Martin were very responsive. They were able to recommend places to eat, excursions if needed and overall were very flexible with our check in time. It was also extremely helpful to have Sonia the housekeeper available. She recommended local food, helped us with guidance on where to go to exchange money to Colombian pesos and overall was extremely attentive throughout our stay. We also had security at the door 24/7 which made us feel safe and comfortable.

Santos de Piedra Apartment

Tiffany

Excellent, 1 year ago

i really enjoyed my stay the house is beautiful!! Sonia and the security in the front were AMAZING! they helped us out so much and we felt very space in the house. Everything worked perfectly and A/C is very strong

The AirBnb is a perfect place for family or friends visiting Cartagena. My family stayed there for a wedding. Each of the 3 bedrooms (1 downstairs and 2 upstairs) has its own bathroom and there is an extra bathroom off the kitchen. Having the pool was a pleasant extra and we used it after sightseeing and in the mornings. The location (beside Goyurt and opposite Mr Bono) is near many attractions and there are tons of great restaurants nearby. There is a security guard to let you into the foyer (after you knock on the outside door) so we felt very safe there. Rossana was always very responsive if I had a question.

This beautiful apartment is nestled right in the heart of the walled city, surrounded by a plethora of charming restaurants and bars. The interior of the property is equally stunning, with gorgeous decor and ample natural light. The fantastic swimming pool basks in the sun for most of the day, making it a perfect spot to relax and unwind. We will definitely be recommending this property to our friends and hope to stay here again in the future. It was just a shame that it was fully booked when we arrived, as we would have loved to stay longer.

There is simply no better location- walking distance to everything, yet despite being in a very busy area, it is quite peaceful indoors. The space is every bit as beautiful as the pictures show, and our very gracious hosts Rossana and Martin went out of their way to make our stay comfortable and pleasant. What truly made our experience unforgettable was Sonia, the exceptional housekeeper. She went above and beyond, helping us discover the area and offering invaluable insights that allowed us to make the most of our ten-day stay. She took a genuine interest in our well-being and safety, making us feel truly cared for. For an additional fee, Sonia can be hired as a cook- and let me tell you, her cooking is absolutely amazing! We're already looking forward to our next stay, not just for the perfect location and beautiful accommodation, but especially for the pleasure of seeing Sonia again. Her warmth and dedication transformed a great vacation rental into an extraordinary experience!!

This location was perfect!! Right in the center of the old city - near everything!! There was even a coffee shop that opens early right across the street. The building was well maintained and spotless and the doormen added a later of security that felt great while traveling with our kids. The pool is small but lovely and our girls enjoyed it on the hottest days. Rosanna was incredibly responsive and kind!! We would highly recommend!!

Host Response

Muchas gracias querida Jessica ! Rossana y Martin .-

Casa del Gobernador

Andrea

Excellent, 1 year ago

Amazing, beautiful place in a perfect location in Cartagena. Look no more, this Airbnb is perfect. the hosts are extremely responsive and they even allowed us to do early check in. great experience, will definitely come back.

Host Response

Muchas gracias Andrea !! Rossana y Martin .-

I was very hesitant about booking this place when I saw some of the reviews. I can tell you I will book Rosanna again my next visit to Cartagena. The place was very clean and everyone was easy to get a hold of. The easiest way to find the Airbnb is telling the driver It’s next to the cathedral. That’s how we found our way there. The owner of this place is so welcoming, all of the door men were lovely and the house keeper Mara is such a sweet lady. I cant speak enough about the location! It is with in walking distance to everything and I mean everything! I highly recommend booking this place if you come across it!

Host Response

Querida Rachel, agradecemos mucho tu lindo comentario y siempre será tu casa, gracias por tu tiempo al escribir para nosotros ! Rossana

This place is exceptional. I can’t wait to return. Everything was great. The description is very accurate. Rosanna the host was very friendly and helpful. Sonia the housekeeper was an absolute invaluable assets to the property. She made restaurant quality breakfast(you have to buy the food), when I returned from a days adventure the whole place was spotless. The 3 rotating security guards were also very friendly and accommodating. I can’t wait until I am able to return. Don’t let someone else take YOUR spot.

This place is amazing. Spacious with two private bathrooms attached and the third outside. The furniture was great for lounging and very very comfortable beds. The host was super responsive and very helpful. Martin was amazing for transport and ideas, we used him 3 times. Overall, the location is perfect for the area, very quiet and two really good restaurants next door. I would definitely recommend this place, safe, secure and close to everything. Television in each room, and a Bluetooth speaker in the living room to unwind, while looking out the balcony. An amazing place and gracious host.

I recently stayed at this Airbnb in Cartagena with two friends, and I can say that the descriptions and pictures were spot on. The space was spacious enough for the three of us during our three-day stay. Upon arrival, Rosanna was incredibly helpful, meeting us at the location and providing easy access. The building had a doorman, which made us feel very secure as someone was always there. Once inside, we had our own keys, adding to the sense of safety. A highlight of our stay was Sonia, the housekeeper, who was attentive throughout. For an additional cost, she prepared a delicious Colombian breakfast and lunch for us, which were fantastic. Overall, it was a great stay, and I’d definitely come back if I’m visiting Cartagena with family or friends.

We loved almost everything about this place! The location is great. AC worked like a charm! The hot water was hot. Sonia DEEP cleans and doesn't just sweep things away! Martin provided great recommendations on what to do and where to go, as well as what NOT to do. LISTEN to him! The pool was great to have, and security was ALWAYS available. We had two issues during our stay. One ceiling leak was not their fault since there is a unit above. However, it was PROMPTLY addressed, and Rossana even offered separate accommodations. Although we had an extra room and wanted to stay. However, we struggled with the Wifi. While a technician WAS called and did arrive to try and fix it, it did not help. Coordinating with our larger group, planning excursions, and even sending a note about the issue was hard. We had to leave for a restaurant several times to coordinate and do routine check-ins. We still had a wonderful time. Just know If anything goes wrong, it will be addressed promptly. Thats a plus

This apartment was in an excellent location and resembled the pictures, it was generally clean and well appointed. The door staff was very friendly and I felt very safe in the area. Unfortunately we ended up having a lot of trouble with the host and it ended in a very odd situation and I could not say that I trust the host or the housekeeper. I was being blamed for a broken washing machine when in fact it was broken upon arrival. In addition to the washer being broken (which was disappointing) and being blamed for it, the host (or the housekeeper, it was unclear) was messaging that I needed to leave $100USD with the housekeeper to fix the washer. This seemed like a total scam. The bathrooms have little ventilation and lots of painted over mold which could be a problem if you have allergies. There was a brown leak from another apartment upstairs into my bathroom. It seems there is a plumbing issue which would also explain the washer. Generally uncomfortable with everything.

Host Response

I want to make it clear publicly that this married couple arrived at our apartment with other guests and from the day of arrival there were complaints after complaints about issues first of clogging the toilet (which was caused by them filling the toilet with paper) then they damaged the power button of the washing machine which was delivered working perfectly and for which we made a charge of 100 USD at the time and the only thing the guest did was blame us for this damage and left without paying for the repair, it is a washing machine dryer that must be handled with all the care, it is also of very good quality, your Colombian guests were also the ones who used this and our employee, Mrs. Sonia Julio, was there the next day to check and help wash everything in some way. What was left inside the washing machine, Sonia is our employee and not the Host of the apartment...unfortunately you are quite difficult and rude guests, it is not correct to damage things and not pay for them. As a host and our property I do NOT recommend these guests at all. You need to be more serious and responsible when you take property. Rossana Chávez y Martin Porras

Casa del Gobernador

Carolina

Excellent, 2 years ago

This stay was absolutely beautiful!!!!! Walking distance to everything in the old city. Very clean and looks like the pictures. Absolutely loved it.

We were surprised when we arrived & were able to see up close the condition of the residence. There is a sizable amount of mold throughout the house. My husband & mother in law have breathing issues & knowing that mold was present was not a very comfortable feeling. We took countless pictures of mold in the bathroom, living area, bedrooms & expressed our concern to Rossana & she tried to convince us that it was something else, but not mold. The walls were damaged & it was cheaply repaired. The couch was full of stains & not many supplies in the kitchen. The internet rarely works, so if you intend to perform lite work, you are going to be frustrated. The bedroom TV’s did not work. One night we were invaded with TERMITES in the master bedroom. They were everywhere- in our clothes, suitcases, in the bed/bathroom. They come thru a hole in the corner of the bedroom. We learned this happens often. This is NOT a 5 star place & very overpriced. beware! The doormen & Sonia were great!

I cannot emphasize how amazing this Airbnb was. First, let’s start with how the pictures matched the exact specs of the Airbnb. We were thrilled by how beautiful our temporary home was. There was a 24 hour doorman that would let tenants into the actual building which assuaged many concerns. The Airbnb is located centrally and is not far from anything. Now, let’s talk about Sonia, our housekeeper. Sonia is an absolute gem. She was there at our beck and call for whatever we needed. She cooked us breakfast and cleaned daily according to our schedule. She really was one of the highlights of our trip. We had six people total stay in the Airbnb and we were all so comfortable. Everything was clean, air conditioning worked fantastic, showers were hot. We literally have no complaints about our stay. This was truly a full service experience and I would not hesitate to stay in this beautiful location upon my next visit to Cartagena. Thank you, Rosanna!

Beautiful place and exactly like the photos, I have zero complaints about cleaniness. Everything was provided from spa services to being picked up and dropped off at the airport. The house is on the outskirts of the action at night. In the daytime it's in the middle of El Centro hustle and bussle. Once you close those balcony doors you escape back to tranquility, We had zero complaints, maybe a better iron. lol

Host Response

It is a pleasure to receive responsible and kind guests who know how to appreciate one's efforts to provide the best possible care. Without a doubt, this beautiful apartment, comfortable, functional and excellently located also helps a lot. Nobility obliges, we promise to review the iron and give it permission if necessary. Thanks for the good vibes Alterric

My travel group staid at Rossana's place. It's a hidden gem. From the street all you see is a white wall and a black colonial door, but walk inside and you'll be in a majestic colonial home with a delicate balance of colonial heritage and modern setting. It is in the middle of everything, but the place is quiet and relaxing, and the beds are comfy. Water pressure is great, water is hot, it has onsite laundry, and all listed amenities. Only small downside (which honestly I appreciated because it allowed me to fully disconnect from the world) is that the wi-fi is not great. Internet speed is on the slower side and the bedroom downstairs gets virtually no wifi or claro service at all. Like I said, for me it was a gift in disguise because I was able to disconnect and enjoy, but if you're planning on working you may want to coordinate with Rossana and see if improvements can be made. Nevertheless, I would stay here a million times if I were to return to beautiful Cartagena.

Host Response

Thank you very much Erick for your complimentary words. We are glad you had a great time and we will undoubtedly increase the Wi-Fi signal with an additional modem so that everything is perfect as it should be.

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