Saljes

Reviews

Superhost

135 total reviews

94% rated 5★

135 reviews

4.93

2020–2026

135 reviews

6BR Villa in Cuernavaca

Karina

Excellent, 4 weeks ago

An excellent place for a family stay, with plenty of space for everyone, very good lighting, and nice decor. The pool is super enjoyable with the heater. You don't want to go out and want to stay there longer.

The house is impeccable, and huge of course. Even the use of the kitchen is quite good, since it has all the cooking utensils and a microwave oven, as well as a huge refrigerator. There are amenities to spend the days in a pleasant way, a pool table, foosball, and board games. You have everything to spend pleasant moments with the family, and of course, not to mention the nice heated pool. There are TVs in several bedrooms. Just as an observation, you have to ask the person in charge to tell you how to use them, since not all of them had programming. The host Barbara was the one who took care of us, and everything was pleasant with her giving precise instructions.

The house was in excellent condition, well maintained and very clean with everything you need. Many amenities to enjoy your stay (pool table, ping pong, table soccer and board games). Very spacious bedrooms, comfortable beds and very spacious bathrooms. The pool was a good temperature and large enough for about 5-6 people at the same time. The gardens are in excellent condition and well designed. The property is highly recommended in general.

6BR Villa in Cuernavaca

Angel

Repeat guest

Excellent, 7 months ago

A very nice and spacious house, perfect for a good time

6BR Villa in Cuernavaca

Angel

Repeat guest

Excellent, 1 year ago

House is very spacious and nice, very easy access

6BR Villa in Cuernavaca

Alejandro

Excellent, 1 year ago

I really liked the house, easy to access. I'll definitely be back

The house is very nice, clean and suitable to spend the weekend very comfortably and relaxed. Very well-equipped too, the rooms and in general the facilities are very spacious. The only comment to improve is the temperature of the pool. They say it's 30-35 degrees but it's actually like 20-24 degrees and unless it's hot or at night it's hard to use the pool, this could be improved since they say the heating is by boiler. But the temperature is quite disappointing. And finally, the service from Barbara, who received us, was disinterested, not very proactive and we waited a long time for her to open the house and check us in. She answered calls and messages, but her attitude was very unhelpful. However, if you improve those two points. The house is fantastic to rent. I highly recommend it.

We had an incredible time! The house is even better than the description, it has many amenities, 5 cars come in without a problem in the parking lot, the area is very close to the shopping center and restaurants,the entrance was very simple... Barbara super friendly and attentive, she always answered our doubts and supported us. The only thing we would have loved is that the pool was warmer for the kids but it's fine for the adults. thank you for your attention Barbara!

6BR Villa in Cuernavaca

Paola

Excellent, 1 year ago

Excellent service ! We loved the house

6BR Villa in Cuernavaca

Alejandro

Excellent, 2 years ago

Everything amazing! The super clean house and top notch facilities in general.

Nice house, very central and easily accessible, its distribution of the rooms and bathrooms is very well planned, the beds are comfortable and give you everything you need as soon as utensils and supplies to make the stay pleasant. On the first day the boiler did not heat enough so we had the cold water, which was reported and the next day they came to fix it, so I recommend future guests to check the temperature since you arrive and show you the house. Overall the stay met all our expectations and we really enjoyed our stay.

6BR Villa in Cuernavaca

Ana

Excellent, 2 years ago

An excellent house to spend days relaxing, and the girl who welcomed us was very helpful.

The house is very nice, clean and centrally located, we appreciate the welcome drinks and snacks, the pool water was great for the children, it is appreciated that they have a lot of dishes to cook, grill, chairs and tables to be more comfortable. The cooling is very large and fits a lot of things, the beds are really comfortable, they give you a lot of towels and in general we would return without thinking since it is a very nice house and you have a lot of oxxos nearby and the walmart within a block. The only detail is that the pim table net is a little worn out, but everything is perfect since they have other board games. The host was always available.

The stay was very pleasant. They welcomed us with complimentary drinks and snacks. The rooms are very spacious, the mattresses and pillows are comfortable, there are towels in each room, and the Wi-Fi network is very good throughout the house. They take care of every detail. The whole house is very well maintained, and there are plenty of utensils in the kitchen. We will definitely come back and highly recommend it 😊

One thing I didn't like about Nancy was that she tried to change the check-in and check-out arrangements at the last minute, even though those were among the conditions we requested in order to proceed with the reservation. Of course, I paid an additional fee for the adjustments she requested. I asked her to follow up, because if she couldn't honor them, I would ask her to cancel, but she never responded. I had to message her through the app, which, as a… I didn't get a response, so I assumed that the initially agreed-upon times would be respected. Conclusion: The service was not adequate; the host did not answer calls, and was slow to respond to messages. On the other hand, the house is very nice overall; however, due to the host's service, I am hesitant to return.

Host Response

You can read my reviews, and you will see that I am a Superhost because I take care of every detail for all my guests. It was not at the last minute that I told you that I would not be able to accommodate a later check-out (which, of course, I am not obligated to do). I clearly explained the reasons, which you did not accept. The service was provided, and it was provided in the best possible way. MY GUEST SERVICE IS AMONG THE BEST, AND MY REVIEWS ATTEST TO THIS.

6BR Villa in Cuernavaca

Luis

Excellent, 3 years ago

Everything was very clean from the beginning, the house was very nice and just like in the photos, and the service was good from the first moment. We would definitely return.

6BR Villa in Cuernavaca

Luis

Excellent, 3 years ago

The whole stay was very good. Super good location, it has everything close by, the house has all the amenities. Super good for relaxing with friends or family

6BR Villa in Cuernavaca

Daniel

Excellent, 3 years ago

Excellent house, as shown in the photos. The pool is ideal for the family, especially for children. We really enjoyed the house. Nancy was an excellent host. Guests are invited to return

6BR Villa in Cuernavaca

Luis

Excellent, 4 years ago

Very happy with both the house and Nancy's attention. 100% recommended

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