Thank you for sharing your feedback. We feel it’s important to clarify several points so future guests have an accurate understanding.
Before arrival, you specifically asked about construction in the area, and we did disclose that a major municipal project is underway near the main roundabout in San José del Cabo. At no point did we withhold this information. The project began earlier in 2025 and, based on current timelines and visible progress, is expected to conclude in the first half of 2026. While there may be periods of increased dust depending on weather and construction activity, we mitigate this with enhanced cleaning before and after every stay. An optional in-stay cleaning was also offered and declined.
We would like to clearly state that we never told you that the airline should have informed you. That comment originated from your own message to us indicating that your airline had also notified you of local construction. We do not rely on airlines to communicate destination-related information and always aim to be transparent directly with our guests.
Regarding the condo itself:
•⁠ ⁠We were never notified during your stay of any issue with a blender.
•⁠ ⁠All dishes are thoroughly cleaned and sanitized prior to every arrival.
•⁠ ⁠The air conditioning is fully controllable via thermostats located in each room, and we were never contacted for assistance.
•⁠ ⁠The condo was stocked with towels; when you asked about their location, our team explained where they are typically stored and offered to deliver additional towels if needed. At no point did we tell you to look harder and pride ourselves on constant friendly and professional communication with all guests.
•⁠ ⁠Power outages in the area are rare but can occur and are outside of our control. With that said, we received no follow-up communication requesting assistance regarding any outages.
ark its important to know that our on-the-ground team is available 24/7, including holidays, and we are always happy to help when concerns are communicated. Aside from comments about nearby construction, no other issues were raised during your stay that would have allowed us the opportunity to resolve them in real time.
We agree that Las Mañanitas is a beautiful complex and the current infrastructure improvements are intended to enhance the area for years to come. While we understand that active construction may not suit every traveler’s expectations, transparency and guest support remain our top priorities.
We wish you the best in your future travels Mark, take good care and wishing you and your family a ver happy 2026!