Hector

Reviews

79 total reviews

87% rated 5★

79 reviews

4.84

2023–2026

79 reviews

6BR Villa in Valle de Bravo

Pablo

Good, 2 weeks ago

The house, paddle tennis court, barbecue, pool and jacuzzi require investment and maintenance. The house has spaces with a lot of humidity and doors that don't open well. The paddle tennis court needs cleaning, the glass needs cleaning, a net so the balls don't fly out, and new grass. The jacuzzi doesn't work. The service room had a lot of cobwebs and a lot of humidity. The house is already 30 years old and requires renovation or maintenance of several areas in order to continue collecting that rent. I thought it was very high for what it is.

The stay at Héctor's house was amazing, from his instructions upon arrival to the way he was available for any issues that arose. The beds were clean and comfortable, the amenities were clean and in good condition, and Ms. Martha's service was excellent. She is a very friendly person who makes you feel right at home and is very helpful at all times. In terms of location, it's very easy to get to, and there's a supermarket, convenience stores, and food stores just a 5-minute drive away.

The house is well laid out and comfortable. Communication with Hector was very good. The beds are very comfortable. As an improvement, the home needs more maintenance. We found some broken blinds and cobwebs. The paddle tennis court is deteriorated, which makes it difficult to use. At sunset there is little visibility, a light was not working. The indoor fireplace heating did not work and the garden house was cold. The oven didn't work either. They offered to cook in another house, but we didn't think it was appropriate. About the pool, it was indicated that the heating kept the water pleasant for three days. The 1st day was very hot, the 2nd was pleasant and the 3rd we were told that it would not be. When requesting to reheat it, the additional cost (1400gas+300service) seemed high to us. Although part of the cost appears in the ad, services that are not available were also advertised. Overall, the experience was good, but with improvements in maintenance and services it could be better.

It perfectly met expectations. Mrs. Martha and Mrs. Paty, who took care of us for food and cleaning, were on another level of excellence. All their delicious food and they made our stay easier in a thousand ways. The only problem we had was that the house was not properly prepared with the water from the cistern and we had to spend 10 hours without water in the showers. Everything worked well, it was just that the water ran out, but it was inconvenient to have to wait so long. Highly recommended for large groups.

A few issues others should know before booking: - House has septic tank, strong smell of sewer in bathrooms, you cannot flush soiled toilet paper, it sits in trash can all day, very stinky! - Attached Bungalow smells of dust/dampness, walls are dirty, lots of cobwebs, blinds and towel racks are broken. Also a spot light shining into the window, which can’t be turned off. - Everything listed as “included” in listing (cook, cleaning, heated pool) doesn’t apply if you stay more than 2 nights. Nothing is included if you stay more than 2 nights. - Messaged the host for a few issues, the lady at the house confronted us, saying we “got her in trouble” (for requesting more towels). Felt very unprofessional and inappropriate. We no longer felt comfortable messaging the host for any other issues. -Cooks make giant portions of food and you will be eating leftovers for days, even after asking them not to. We had to eat the same dish for 3 meals. Very disappointing. -Property not safe for kids.

Host Response

1. After your departure you sent a message that the bathroom smelled bad because you could not flush paper down the toilet. I explained to you that the system works with a septic tank and biodigester, which contains gates that block odors. You're omitting that part. The smells came from the night use that you yourself gave to the bathroom. Daily cleaning is included, do not change versions. 2. In that same message after your departure you stated that "they cleaned but it was still dirty" During the 5 days of your stay you did not report any cleaning problems, or damages. If there had really been a problem, the logical thing would have been to report it during your stay. 3. The information is correct, it is clearly specified. You wrote to me that it was "confusing", and now you are changing the version again. 4. The cleaning lady is external staff that you chose to hire; we only suggest her if the guest needs her. 5. The kitchen staff only prepares the food that the guests buy. You choose the portions and ingredients.

We had a pleasant experience in this house, even with the rush of the reservation. Everything was impeccable: clean and comfortable, to enjoy as a family. What we appreciated most was the attention of the lady who received us, always friendly and willing to help us at all times. Thank you for your hospitality! Do you want me to include something else, such as if it's in Valle de Bravo, if it had a lake view, garden or fireplace?

6BR Villa in Valle de Bravo

Diego

Excellent, 1 year ago

Amazing house. I'll definitely book again. The best of all is Marta and Paty with the cleaning and food! Great service, so you don't have to worry about a thing.

6BR Villa in Valle de Bravo

Andrea

Repeat guest

Excellent, 1 year ago

This is the second time I've stayed here and I love it!!!

6BR Villa in Valle de Bravo

Andrea

Repeat guest

Excellent, 1 year ago

Everything was amazing!! Looking forward to returning

6BR Villa in Valle de Bravo

Diego

Excellent, 1 year ago

Very nice house, everything in perfect condition and excellent service from Mrs. Martha who helped us with the food.

6BR Villa in Valle de Bravo

Antonio

Excellent, 1 year ago

Martha's service was excellent.

6BR Villa in Valle de Bravo

Alex

Excellent, 2 years ago

It's much prettier in person. The photos don't do it justice. Excellent location and a super quiet and safe place

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