Rafael
Reviews
153 total reviews
88% rated 5★
153 reviews
4.82
2020–2026
153 reviews
Gustavo
Good, 1 month ago
Very good stay, nice house, but don't forget to bring fans. There are a few maintenance details that would be worth addressing, since the house is worth it... Recommended. The host's response was excellent and clear. Thank you ;)
Marina Andrea
Excellent, 2 months ago
Everything was excellent
Efraín
Good, 2 months ago
The house is very spacious and very close to malls and plazas. Rafael is always attentive.
Thelma
Excellent, 3 months ago
The house is super nice. I loved it, and it was an amazing experience. The service was super friendly.
Cesar
OK, 3 months ago
Huuuuge house! A large family can fit in without a problem. It is a house that needs a lot of maintenance and the photos are not entirely accurate. The furniture is old, the garden is neglected, and the fountains have no water. Lots of cockroaches everywhere; not ideal for children. The bedrooms are very old and there is zero maintenance. There are no mattresses, only futons, and they are placed on pallets. It has great potential, but its maintenance leaves a lot to be desired.
Susan
Good, 4 months ago
Everything was perfect, except that there were a lot of cockroaches, and it was very hot in the rooms, but otherwise everything was perfect. The barbecue was impeccable, they were very attentive and flexible with the schedule, and the location was perfect :)
Juan Jesus
Excellent, 4 months ago
The house is very large, which is convenient if you are traveling with a large group. The garden with a wading pool is simply beautiful and offers plenty of relaxation. The pool is also a very good size, so there are no issues with bumping into each other while taking a dip. I recommend paying for the pool heating service; I didn't, and although we still enjoyed the pool a lot, we were chattering our teeth XD. As a personal tip, bring Ride insecticide, as there are a lot of ants on the streets around the house. Obviously, this is beyond the host's control, but nothing that a good insecticide can't fix. I thank Rafael for all the attention he provided and for being responsive to communication at all times regarding any matter related to the accommodation. We definitely hope to return real soon!!
David
Good, 5 months ago
A very large house, great for the whole family, the wading pool is excellent for the children, and the main pool area is very nice. There are some maintenance issues, but they don't affect the stay. Very good communication with the host, who is very responsive. A very good option for several people. 🙌🏻
René
Excellent, 6 months ago
It's as described, with some maintenance issues due to the age of the house. The house is very big
Miguel Angel
Excellent, 7 months ago
We enjoyed a wonderful weekend. The house is huge and beautiful. Rafael and Fidel are very attentive. You feel at home. The garden is beautiful and very large. The barbecue area is excellent. I recommend hiring the boiler so that the water is always warm. Overall, this accommodation exceeded expectations for my family and for me. We will definitely return as soon as possible. Rafael, thank you for all your attention.
Elena
Excellent, 7 months ago
We liked the stay very much, the house was well equipped to prepare food and drinks, very good communication with Rafael, only a few maintenance details. In general, very good, very spacious, even my little dog had a great time.
Yasareli
Good, 8 months ago
The house is very large, it takes you back to another era, we really enjoyed each of its amenities, the billiards, the pool, everything.
Hugo
Excellent, 8 months ago
An old house in very good condition. Huge!! We had a great time!!!
Consuelo
Excellent, 9 months ago
Excellent place, very grateful to Rafael for all his attention, a very large house that the photos don't do justice to, it is very nice, very, very, very spacious and the garden is unbeatable
Mayumi Nicte Ha
Excellent, 9 months ago
Spacious, comfortable accommodation, each area had its charm. Suitable location of the house as supermarkets and market nearby for shopping. Quiet area. Friendly, accessible host with adequate communication
Luz Natali
Good, 9 months ago
Rafael is a very good host, he was always attentive to our questions and gave clear answers. The house is very large and has the amenities offered, the best was the barbecue area, it is very nice and well equipped. But it does need a lot of maintenance, mainly the rooms and bathrooms (they are somewhat old). I highly recommend doing a deep cleaning since we found a lot of dust under the "beds" and the mattresses are already very worn out. We couldn't use the splash pad because it was dirty. Regarding the heating, if it needed to be on longer, it was warm-cold and on the last day it was practically cold. We always appreciate the attention of Rafa and his team, always attentive.
Diego
Excellent, 10 months ago
The house is much larger than it looks, it has some minor maintenance details, it is advisable to bring insect spray, it is well worth hiring the boiler service.
Ricardo
Excellent, 1 year ago
The house is amazing, very spacious. Ideal for taking advantage of all the amenities. I recommend paying for the pool heating since you can enjoy it a lot and they also turned it on twice a day which always kept it at a good temperature and without restriction of use. The outdoor areas are also very good, especially for a good barbecue. And I think they have good fumigation control because there weren't that many mosquitoes or bugs Rafael's service was extremely good, he was always very attentive and the answers were very quick and he solved what I asked. Definitely want to go back
Mireille Nallely
Excellent, 1 year ago
It's a beautiful place, thank you so much for everything
Juan
Excellent, 1 year ago
excellent place, spacious and with capacity for large families, very friendly and quick service
Jesús
Excellent, 1 year ago
excellent house, very spacious and impeccable facilities. excellent service from the host. i'll be back soon
David
Not good, 1 year ago
The house is very large, but personally I did not like that the pool is small and that even paying the extra price for the boiler, the water was still cold and the truth is that it needs maintenance (no offense) the house is old. Otherwise, everything in the house is fine I would like to add that by accident we broke a glass window and it was notified and even mentioned that it was going to be paid and sent me a message of what was to be paid (did not show me the note) at 2 days and I asked him to give me time in what I deposited him and he was all day very insistent and very intense that he was paid in calls, messages and on the one hand I understand but never refused to pay him only I asked him time and he was not conscious, in the end he paid what he asked ($3600) to stop being so upset.
Host Response
Hello David, Thank you for your feedback, we will take it into account.
Alejandro
Excellent, 1 year ago
An excellent place, very quiet, clean, of course there are insects because it has quite a green area. An excellent space for the people in the description.
Fernanda
Excellent, 1 year ago
Rafa and Fer were super attentive, always aware of what we needed, they have a board with local recommendations, as well as many board games and books, we really enjoyed the pool, it's worth paying for the heating. We will definitely be back
Cesar
Excellent, 1 year ago
Rafael welcomed us and treated us very well, the accommodation was magnificent and the facilities very spacious, I recommend it to spend a few days in the company of friends or family.
Ana Cristina
Excellent, 1 year ago
The house is a bit old but that delight all the swimming pools the green area the play area to make the meat roasted the temperature of the chapo as it is cold but the one above is perfect for swimming (we ask for the heating) the rooms very well with hot water all the kitchen the dining area the gym very full pufff the truth we had an amazing time and without hesitation we would come back. 2 streets away and Oxxo and about 5 minutes by car the Walmart we were 8 and a puppy will definitely enter the 20 people comfortable and with a lot of space. I love their house and that huge tree is beautiful
Luis
Excellent, 1 year ago
Fer and Rafa are always attentive at all times, any questions or services they help you with in a matter of 5 minutes, the house is very nice and very large, the photos don't do it justice. Excellent to enjoy with your friends and family, the pool area is very cool!!!!! What I do recommend is renting the boiler in the pool!
Javier
Excellent, 1 year ago
It is the best option in Cuernavaca for groups of up to 12 people. 2 pools (one of them covered), each room with its full bathroom, an incredible terrace with a barbecue. The spaces are huge and allow for great coexistence, the price-stay ratio is undoubtedly very convenient. The whole group loved it. The owners are always on the lookout.
Alejandro
Good, 1 year ago
A huge and beautiful accommodation for large families, everyone will have a space if they need it, tranquility and comfort throughout the house, in my case I paid for the boiler to maintain the pool, although it is not kept warm for safety, it will be warm to be able to get in at all times, they have clean towels and sheets for better comfort, nearby there are places to shop or have breakfast no more than 20 minutes by car. At all times the people in charge remain attentive to anything that is required, and they inspire confidence. The house is a large place with spaces for each member of the family, two parking spaces, a main entrance, a playground, spacious and comfortable spaces, clean bathrooms and hot showers. Just as a recommendation, always leave the mosquito nets closed because insects can enter.
Juan Carlos
Excellent, 1 year ago
The house is very nice and large, just as seen and described in the photos, very nice to spend a few days with the family, it has many amenities such as the game room or the gym. The pool is great, it's covered, so the sun doesn't burn you, the garden area is well-kept and the palapa is ready to use, we used the barbecue and everything was in order. As I said, it has everything you need to spend comfortable days and enjoy it to the fullest. Communication with Fernando was very good, always attentive and willing to help, the area is very quiet and has everything close by to stock up on food and drinks. 100% recommended and I would definitely come back
Verónica
Excellent, 1 year ago
The house is equal to the photos they put, Rafa was friendly and super flexible with Check In and Check Out schedules. The house needs a little maintenance but at no time does it feel like an inconvenience to the use and enjoyment of it. My family and I will definitely meet him again.
Armando
Good, 1 year ago
The house is huge. Despite several maintenance details, the property is very enjoyable, ideal for resting. The location is excellent and well-connected. The attention is magnificent and the communication is fluid. Everything was fine
Alberto
Excellent, 1 year ago
Excellent and huge house we had a very father and I was very comfortable with my friends and I, excellent attention from the hosts, we will definitely return again
Michael
OK, 1 year ago
There's a lot to love: Fidel who takes of the house was great. The outdoor patio space where you spend most of the time, is amazing and like the rest of the home, huge. Well kept garden and grass with splash pool, covered patio with charcoal barbeque and covered swim pool one level up. The house is gigantic and took a bit to take in. Kids loved the games room with two pool tables on the 2nd level. Good enough equipped gym. Our family included 8 and had ample space. Very well located and an amazing restaurant not a block away. On the negative side; the house interior is in clear need of updates and maintenance. 2 whirlpool tubs and neither are functional. There was no salt, pepper, sugar, or pump for the water. A coffee maker is provided with no coffee. These details are below our previous AirBnB experiences in Mexico. Overall, a nice place to spend a weekend or maybe a few days with a large group. Impression for all of our family was, this seems like a party house.
Yair
Excellent, 1 year ago
From the first moment you arrive you are surprised by the size of the house. The photos don't do it justice. The patio and chapoteadero in very good condition and the pool is ideal for spending many hours as it is roofed. I recommend visiting it.
Nico
Good, 1 year ago
Rafa-Fer, thank you very much for the attention given, a shame that the weather did not help to have a better experience. Even so, our stay was very pleasant taking advantage of the facilities and especially the pool.
Ricardo Alonso
Excellent, 2 years ago
the house is huge! the photos don't do it justice. It is located in one of the best areas of Cuernavaca, very clean and the host is very friendly and friendly. Always attentive to needs and seriously that everything is very close. I recommend it to 100.
Lorena
Excellent, 2 years ago
Very nice and spacious house, as in the photos, close to everything, very recommended
Itziar
Excellent, 2 years ago
The accommodation is very nice, clean and has a lot of privacy. The treatment from the host was very kind and they were always attentive. The stay was very welcoming. Highly recommended.
Host Response
Thank you for your feedback, we'll be expecting you soon. greetings to all
Adela
Excellent, 2 years ago
It is a very, very nice house, the pool with a boiler, the best, the excellent service we definitely want to return.
Vanessa Granciano
Excellent, 2 years ago
Everyone's attention was super friendly and although it looks like a labyrinth, the place is nice and you pass a pleasant stay.
Levi
Excellent, 2 years ago
Really the stay was great, the space, amenities and pool are exactly as described. Attention, communication, troubleshooting were 10/10 quality. It's a great home, great location and great host. I meet all our expectations and for sure we will be back again very soon...
América Karime
Excellent, 2 years ago
We loved the space. Super large and clean. The host was friendly at all times and kept an eye on us. They are very hospitable and flexible. The house is super cute and huge, and they're super nice, too. My dog was also very well received.
Ruth
Excellent, 2 years ago
an excellent stay the place is beautiful, the extraordinary attention always attentive to any situation. The invaluable kindness, highly recommended
Felipe Gerardo
Excellent, 2 years ago
Everything is very good, the treatment is excellent, the house is very nice and clean just as seen in the photos.
Angel
Excellent, 2 years ago
Personally I can say that it is a very quiet place and it is also worth highlighting the great architecture of the house, excellent attention and atmosphere. I take a good experience both from the people who attended us and on the part of the house, it is very worth being able to enjoy an experience in this house .💯
Israel
Excellent, 2 years ago
It was a pleasant stay for the comfort of the entire property, for the attentions of Rafael and who was always attentive to us. Recommended
Rosy
Excellent, 2 years ago
From the beginning, Rafael's attention was very good, the reception was excellent and during the accommodation he was always attentive to any situation. The house is very nice and large, the facilities are very clean as well as it has all the personal hygiene supplies, as well as a very complete kitchen and utensils. The pool is very large, the water is a little cold but is compensated by the hot weather. The two-story game room is the plus. It was a very pleasant stay with the family.
Issa
Excellent, 2 years ago
Enjoyed our stay, wish we had more days! Thank you for your hospitality!
Alexandra
Excellent, 2 years ago
The house matches the photos shown, a very large and beautiful place. The hosts are always very attentive
Paola
Excellent, 2 years ago
Everything is very good!
Vane
OK, 2 years ago
Communication was initially poor, slow to respond even close to arrival date. The attention to the reception was good, good explanation of the house. Nice house and too large / large, the only problem is that they do not clean the whole house and there was too much dust, from the ceiling of the dining room would fall confetti-like paper, the roperos with a lot of dust. The only pool is the one on the second floor, the problem is that they would turn on the heat by parts, the water only when we gave it reasons was at a reasonable temperature. The house is very nice but it needs maintenance and the attention of the hosts more constant. We liked the stay but they can improve a little
Hajla
Excellent, 2 years ago
It should be noted that the attention is very good, but there are some details The pool that is outdoors, it's a chapoteadero The pool that is roofed, is very locked and the heat is enclosed, this account with boiler, which is paid separately, but I think it is not worth it, because it only gets 3 degrees on the water, it is very imperceptible Besides that the organization of the rooms is half confunzo But from there, it's very nice, they have a giant beautiful tree, and the service is very good :)
Brenda
Excellent, 2 years ago
We felt very comfortable and were always attentive
Liz Karla
Excellent, 2 years ago
Placentera, comfortable, very good rest
David
Excellent, 2 years ago
Excellent place to go with friends or family, very complete in every respect.
Andres
Excellent, 2 years ago
Excellent!!
Marco Antonio
Excellent, 2 years ago
Rafael was very helpful and was always available for our needs. The house exceeded my expectations
Fernando
Excellent, 2 years ago
Everything is excellent with the house, clean, tidy, and in excellent condition, as well as the pool. Rafael is always in touch and attentive to any situation. We were totally satisfied with the rent of the place, we would definitely return!
Carlos Octavio
Excellent, 2 years ago
An excellent place to spend the weekend. Rafael is always very attentive. Definitely recommended.
Luis
Excellent, 2 years ago
The house is amazing and very large. Quite accessible in terms of schedules and its location is excellent, there is an OXXO, Wal Mart, Sams and about 10 minutes away there is a church with barbecue and snacks. The water is cold, so it is better to hire a boiler (depending on the season), but even without the boiler you can enjoy the indoor pool and the splash pool. It has everything you need to cook a roast pork and have an amazing time, it has a ping pong table and two pool tables, a dart game and many board games, it also has a very good speaker ❤️
Patricia
Excellent, 2 years ago
Very nice place, super nice garden. A very quiet area, the game room was perfect, the pool tables were fantastic for my children and the gym was very complete.
Host Response
Thank you for your feedback, we look forward to seeing you.
Sandra
Excellent, 2 years ago
It was an excellent stay, Rafael and Fernando are always attentive! We really liked the house, which is super spacious. A super plus the covered pool and with the boiler it was great to use at any time. Thank you very much for all the kindness, we look forward to coming back soon
Host Response
It would certainly be a pleasure to welcome you again
José
Excellent, 2 years ago
Good service before and during the stay by the owner, it is a very cozy and comfortable space, there is not much more to say, everything was excellent.
Miguel
Excellent, 3 years ago
The house is spectacular and totally suitable to enjoy a weekend party and/or family. Outstanding communication and service from Rafa and Fernando.
Nestor
OK, 3 years ago
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Miguel Angel
Excellent, 3 years ago
Amazing place matches the photos, I'll definitely be back
Host Response
Hi Michelangelo, we will definitely be expecting you soon, greetings to everyone.
Claudia
Excellent, 3 years ago
The house is very spacious, not appreciated in the photos how spacious it really is. It has all the amenities listed on the listing. Rafael was always attentive to us and his treatment was very kind. The pool is very nice to enjoy as a family.
Host Response
We are glad you enjoyed your stay in the house, we look forward to seeing you soon.
Vladimir
Excellent, 3 years ago
Unbeatable attention, Rafa was on the lookout at all times, the property description is very clear, you have many living spaces at hand (splash, pool, palapa, bar, game room) and the house is even bigger than what you see in the photos, we spent a weekend as at home, huge thanks to the Garcés!
Host Response
Nice to have received you, we look forward to seeing you soon.
Julio
Excellent, 3 years ago
Excellent person and a very beautiful and spacious place
Host Response
Thanks for your words Julio, we hope to be back soon.
Sairi
Excellent, 3 years ago
Extremely nice place
Host Response
Nice to have received you, we look forward to seeing you soon.
Mariana
Not good, 3 years ago
This will be a completely honest review, hoping that the host will make changes to improve the experience for future guests. I'll start with the good points: The host is excellent. He contacted me one day before my stay to give me directions for the arrival and the address. He added me to a WhatsApp group for any questions that might arise. He was always available and resolved some problems very quickly. Now the NEGATIVE points: We found COCKROACHES ALL OVER THE HOUSE!!! It was UNPLEASANT to the point of running out of the covered pool because there were cockroaches flying over us. The worst experience I've had at an Airbnb in over 10 years of being a user!! The house is very large but it is in very poor condition. Maintenance and better cleaning are urgently needed. The air conditioner in one of the rooms (where I stayed with my husband and baby) makes so much noise that it's impossible to sleep. We didn't have a good time.
Host Response
Hello Mariana, Thank you for your comments. We are all sorry that you will not enjoy your stay at the house. If you had told us this on Friday, we would have gladly canceled the reservation, but since we found out about it through the complaint you uploaded to the platform this Monday, 3 hours after leaving the house, it was already out of our hands.
Axel
Excellent, 3 years ago
Rafa is a great host, very attentive, friendly and ready to answer any questions you may have during your stay. The house is huge, clean and very nice. My friends and I definitely had a great weekend.
Daniela
Excellent, 3 years ago
Incredible service, everyone was very friendly
David
Excellent, 3 years ago
It was amazing. The house is huge and very comfortable. You have privacy, and the heated pool is worth it. I had a great time with my girlfriend and my friends. Thanks to Rafa and his team for always being available.
Ramsses
Excellent, 3 years ago
Very good service from Rafael. The house is very spacious. I would definitely come back.
Paul
Excellent, 3 years ago
Both the service and the facilities are excellent, 100% recommended 👌
Erick
Excellent, 3 years ago
The place is much nicer and larger than what you see in the photos. The service was excellent; we had access to everything listed, and we didn't experience any setbacks. I would definitely rent it again and again.
Carlos Daniel
Excellent, 3 years ago
Excellent service
Sinuhe
Excellent, 3 years ago
The house is amazing!! And Rafa even more! 😎
Carla Paloma
Excellent, 3 years ago
The house is amazing, super nice and huge both inside and in the garden, everything is super comfortable, excellent service and attention!! I definitely recommend them.
Lorena
Excellent, 3 years ago
Rafael, Luzma and Fernando are always aware of what is needed. They are very kind people, they helped us with all our needs and kept in constant communication. The service is wonderful and they made us feel like family. Thank you very much for making our experience at your home as good as we imagined.
Oliver
Excellent, 3 years ago
A very large, beautiful and comfortable house. Great for family gatherings. It has a pool, pool table, darts and ping pong table, excellent for children, young people and adults. Totally recommended.
Alejandro
Excellent, 3 years ago
Excellent place, very quiet, excellent service from the host, highly recommended.
Erika
Excellent, 3 years ago
Rafael and his family were very helpful and friendly at all times. The house is very large and has many services, several rooms, bathrooms and a very large dining room and living room. The indoor pool is great, especially for the cold season. Thank you very much for everything
Diana Yareli
Excellent, 3 years ago
If you want to spend a great weekend outside of Mexico City, this place is ideal, it has several entertainment options, the spaces are very spacious and it has everything you need to have a luxurious time. Rafa's attention was incredible, super attentive in everything at every moment We will definitely be back :)
Cecilia
Excellent, 3 years ago
Great hosts. The house is in perfect condition. Super good option if you go with family or friends, we had no setbacks with anything. Only the hot water from the showers takes time to come out, but without any major problem. We paid for the boiler service and it was well worth it. The pool is delicious. It is in an excellent area, zero bustle of people. If you are looking for where to buy what you need in terms of groceries, Walmart, pharmacies, restaurants, etc. are very close. Highly recommended and we will definitely be back.
Yazmin
Excellent, 4 years ago
Excellent place, it's just as mentioned in the listing. Rafael and his family are always very attentive to what we need, thank you for your excellent service.
Amelia
Excellent, 4 years ago
Everything excellent, immediate attention. We had a great weekend. Highly recommended
María
Excellent, 4 years ago
The house is much bigger than what you see in the photos, it exceeded our expectations. We went in a large family group and were very comfortable, we didn't feel cramped at any time. The house is very well located, in a very nice neighborhood and close to an Oxxo, Costco and WalMart. We swam without having to turn on the pool heater, we didn't really feel like it was that cold. Rafael was very attentive, solved all the questions we had, and was super friendly and accessible the whole time. We did a barbecue one afternoon and it was super comfortable, the barbecue works super well and they have everything for a very father to come out. Overall a super comfortable weekend to spend family time!
Mariana
Excellent, 4 years ago
A great option, the indoor pool and game room are a mega plus
Juan
Excellent, 4 years ago
Very good accommodation, it has everything mentioned in the post. I exceed our expectations. 100% communication
Josafat
Excellent, 4 years ago
The place is amazing for fun and relaxation. There is everything to eat and to buy anything you might want around in the area. You'll find everything super clean and very organized. In addition, the decor is quite relaxing.
Amyssadai
Excellent, 4 years ago
Amazing stay! Huge house with lots of amenities. I would absolutely stay here again. Walmart was 5 min away.
Adolfo
Excellent, 4 years ago
Large house. It's worth asking to have the pool heated. For a weekend, it's great. The area is very central.
Jose Luis
Excellent, 4 years ago
Excellent house in a good location. Good service. They are available for anything during the day. The covered pool is very clean and has a lot of natural light. It has everything you might need for your stay, from the barbecue grill to utensils. Recommended for a nice weekend with the family.
Blanca Rosalía
Excellent, 4 years ago
It's a large property with amenities for all tastes. I highly recommend it. There are many stores nearby. Cleaning, support if needed. The pool water is great.
Abraham
Excellent, 4 years ago
Overall, the house is very comfortable, in a good area, and safe. We went as a family, and Rafa was always available during our stay. 100% recommended. I will definitely return.
Luis Eduardo
Excellent, 4 years ago
A spacious and excellent place. Highly recommended for enjoying time with your friends
Brizzy
Excellent, 4 years ago
Excellent experience would def stay there again