Tatiana Zumbado

Condo 1 SJO Airport-AC-Parking-Security - Condominiums for Rent in Alajuela, Provincia de Alajuela, Costa Rica

Alajuela

We're sorry that this was your perception of the experience. However, we consider it important to clarify that the situation originated when you were informed that only the guests included in the booking could stay and spend the night at the property. This was not a new or modified rule during your stay, but an existing rule of the property and the condominium for safety reasons.<br/>Security personnel only performed the corresponding checks when they detected the entry of people not included in the reservation. At no time was there any intention to harass, bother or invade your privacy.<br/>We are also surprised by the comments about cleanliness, as during your stay we were available to address any issues reported. We will continue to work to provide an excellent experience for our guests and to ensure that the property rules are understood from the start of each booking.