Sara

Yogachal Vista Mar Bamboo Ecolodge  waterfall view - Bungalows for Rent in Ojochal, Provincia de Puntarenas, Costa Rica

Ojochal

Thank you for taking the time to share your experience! Your insights are incredibly valuable to me and to future guests. I appreciate your feedback regarding the final bridge and the steep incline. The rustic charm of my accommodations can come with some challenges, and I am glad you highlighted that the setting is beautiful, particularly for those looking to unwind in nature. It’s great to hear that you enjoyed the wildlife and the peaceful surroundings—nature can be such a refreshing escape! I apologize for any inconveniences caused by bugs and cobwebs in the accommodations. While I strive to maintain a clean and comfortable environment, the rustic nature of my property can sometimes lead to uninvited guests. I will be sure to pass your feedback on to my housekeeping team to improve this aspect of my service. It's also helpful for me to know about the shared experience at the waterfall. I want guests to feel that they have a special experience while still being aware that popular spots may attract others. I am thrilled to hear that you found our caretaker to be lovely and attentive—creating a welcoming atmosphere is essential to me. Thank you for mentioning the parking situation; I understand that it can be tight, and I am constantly looking for ways to improve accessibility for my guests. I truly appreciate your helpful and constructive feedback, and I hope that any future visits provide an even more enjoyable experience.

Dear Sara, Thank you for taking the time to share your experience. I want to sincerely apologize for the discomfort you encountered during your stay. I strive to provide a pleasant and comfortable environment for all my guests, and I’m truly sorry that I fell short in this instance. Regarding the bedding, I take cleanliness very seriously, and I’m disappointed to hear that it didn’t meet your expectations. As you mentioned in your review, my caretaker and I immediately found a solution to this issue. Clean pillows were also provided to you since the beginning of your stay. As for the chairs, I understand how important comfort is when you are relaxing. That is why comfortable hammocks are available in the property. These hammocks offer the perfect spot to unwind and connect with nature. I will certainly look into other comfortable relaxation options to enhance the guests’ experience and preserve the ambiance of the location.