Mariana

Reviews

28 total reviews

86% rated 5★

28 reviews

4.82

2023–2026

28 reviews

5BR Villa in Puerto Vallarta

Javier

Excellent, 6 months ago

Everything was amazing.

Very good overall, we only spoke to say that the TV is missing and the bathroom had a very bad smell, they finally fixed it I would definitely come back

Host Response

Hi David 😊 Thank you very much for your stay. The TV broke down during your stay and was replaced with a new one the next day, not that we don't have one 🙈 it will be a pleasure to welcome you again.

Mariana was very responsive before and during our stay, which we appreciated. However, we were disappointed to arrive and find the cleaning crew still there—beds unmade, dirty rags around—setting a bad tone from the start. One guest fell when a chair broke, and we had maintenance out 5–6 times for a leaking fridge/dishwasher. Even the blinds fell down. The constant disruptions were frustrating. We also hired a caterer for a special dinner, but despite following all protocols, it took over an hour and multiple calls to get them through security, delaying the evening. Same thing happened again with massage therapists. Although the place was beautiful and certainly met our expectations we expected a smoother, more professional experience for the money we spent. Regarding space, although the large table on the patio is nice, the space is too tight to sit 7/10 people. Other than that all areas of the property and unit met our expectations and in the end we had a wonderful vacation.

Host Response

Hi Patricia, we appreciate all feedback and strive to give the best possible experience to all of our guests. You guys arrived at 1pm, we did specify to you that we had guests who checked out that same day at 11 AM and that we would be cleaning and you could only drop off your luggage and go to the common areas 😊 it was a courtesy to allow you to check in early, but sadly, the conditions were not respected, and your aggressiveness towards the cleaning staff was not appreciated. The caterer that you hired was late because they had the wrong location, which was provided by you and not us. That is unfortunate but had nothing to do with our service. Same thing happened with the therapists whom we by the way helped get in the unit because you were unresponsive to them. We don’t often have guests who we would not welcome back into our properties and sadly your group is one of those, you were reported into different occasions, both for breaking the rules and cursing at the security staff, which is absolutely not something we tolerate.

5BR Villa in Puerto Vallarta

Javier

Excellent, 1 year ago

Amazing view from the apartment, the ideal place to rest and relax

This is a Coastal Paradise with stunning views, condo is nestled along the pristine shoreline and offers a sublime escape from the hustle and bustle of everyday life. With direct access to the beach this haven is perfect for those seeking tranquility and natural beauty. From every vantage point you are treated with breathtaking panoramic views of the ocean. Condo is impeccable clean and comfortable. We stayed for 4 nights at this place and it was the Perfect Gateway for our family vacation. Everyone had it's own private bedroom and bathroom which is a big plus and it was an unforgettable stay. I strongly recommend it, access is super easy you have your own elevator inside your condo. The only downside is you have to drive (uber, taxi or car) to go out to town (PVR, Bucerias or other) to go to a restaurant outside of the complex. Place is spendy but you get your money's worth.

5BR Villa in Puerto Vallarta

Javier

Excellent, 2 years ago

Excellent, just better locate the parking lots for faster access

5BR Villa in Puerto Vallarta

Fernando

Excellent, 2 years ago

Mariana and her team are always attentive, incredible apartments, comfortable, luxurious, delicious beds, the beautiful beach, what I liked most is the pool on the incredible ceiling to spend the afternoon as a family. The only thing that we did not like and is understood are policies of the apartments outside of Mariana is that surveillance makes guests or stop making it annoying, to the extent as examples is that you cannot play on the sand of the hotel or ball at the pool, to name a few, everything threatens you with a report.

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