Paulina

Reviews

Superhost

189 total reviews

83% rated 5★

189 reviews

4.80

2015–2026

189 reviews

4BR Cottage in Malinalco

Karina

Excellent, 1 month ago

I loved the place! It is a house surrounded by nature with a tranquility that you can really feel. The pool has a super pleasant atmosphere, which is perfect for relaxing. The host and all the staff are super friendly and helpful at all times. I would definitely come back. 100% recommended!

The place is wonderful, the view is spectacular, the pool is heated, the hosts always respond. The only drawback is that since there is so much nature, there are quite a few insects, spiders, and little snakes. It is very important to bring repellent. I think that if the house has a security guard and cleaning staff, they could be less careless, since there were too many areas with cobwebs inside the house, dust in the corners, and some things that were already broken, such as handles and windows for mosquitoes.

4BR Cottage in Malinalco

Roberto

Repeat guest

Excellent, 6 months ago

It's always a pleasure to return to Paulina's house.

The house is very nice, the garden is very spacious. We asked that they not have the dogs in another part of the house, although there is a kitten, it was not annoying. The pool is large although the panels did not heat it well. We went in February so we had cold water. The only bad thing is that the sheets looked old on the beds and we ended up with itchy legs. There are people taking care of the house and cleaning it, but they are all very friendly.

An excellent place for a family getaway. Excellent views, surrounded by nature and tranquility. The heated pool, perfect for spending time with children. Spacious green areas, the fire pit is magnificent. The support staff is very respectful and attentive. Points to consider to fully enjoy your stay: Bring chocolates, sausages, corn for your campfire, and all the condiments for your roast meat. The house is very close to the center of Malinalco, but once you get to the house you won't want to leave, just enjoy !!! So try to bring all your condiments and mosquito REPELLENT.

4BR Cottage in Malinalco

Elizabeth

Excellent, 1 year ago

The house is very spacious and cute, it has a very large garden that has a great view, also Mrs. Claudia who supports the house is very helpful.

4BR Cottage in Malinalco

Jessica Ivonne

Repeat guest

Excellent, 1 year ago

The people on the service are very friendly and are always on the lookout for guests.

Our stay was very pleasant. A very, very spacious house, better than in the photos, and it has everything you need to spend a very comfortable weekend. The pool has a very warm temperature and its terrace is very comfortable. It is definitely an excellent option for a quiet weekend. Just bring insect repellent, since there are obviously many in the area where the house is located, and it is surrounded by nature. Paulina was very kind and was always available to answer our questions during our stay.

4BR Cottage in Malinalco

Daniela

Excellent, 2 years ago

I really liked the house. It's very nice and spacious. I recommend it 100%

Very nice house, spacious, good layout and services. Unfortunately they have an ant problem in all rooms and you can't leave your things in the Washbasin because they appear everywhere One of the bathrooms takes a long time to fill the Water, I opened the tank and it was horrible there is a whole community of ants inside, so many that if you went to that bathroom as soon as you pull the Bathroom came out a lot even from the seat The listing mentions that there are support staff but they are not offered for almost anything and they only sit inside the cupboard, if you do not need I recommend to notify because it is very uncomfortable to see them there nothing more watching There is a guard who is behind the house the only bad thing is that he comes in at any time without notice and through the back door even though the owner mentions it is very reliable to know that the service staff is all over the house having access to all your things not to anyone seems suitable for me not.

4BR Cottage in Malinalco

Carlos

Excellent, 2 years ago

Very nice and spacious house with very comfortable spaces, definitely highly recommended for up to 15-16 people. The garden is spectacular and has a very nice campfire area. The pool is well maintained, although a little cold, because although it has solar panels, they do not heat the water much (we visited in winter). The attention of Crisanta, Claudia and Gabriel is excellent; always on the slope of our needs. The sign at the entrance to the subdivision is hardly visible, as it has been graphitated, so it costs a little work to locate the place.

4BR Cottage in Malinalco

Roberto

Repeat guest

Excellent, 2 years ago

Excellent experience, definitely the best place!

4BR Cottage in Malinalco

Jessica Ivonne

Repeat guest

Excellent, 2 years ago

Excellent house and attention from the people who helped us.

4BR Cottage in Malinalco

Fernanda

Excellent, 2 years ago

Beautiful house and excellent host. Excellent attention, quality and service.

I had the most incredible stay at this Airbnb! From the moment I walked in, I was blown away by the attention to detail and the cozy atmosphere. The host went above and beyond to make sure everything was perfect for my visit. The space was not only beautifully decorated but also immaculately clean. The amenities provided were top-notch, making me feel right at home. The location was ideal, with easy access to all the attractions I wanted to visit. What truly set this Airbnb apart, though, was the exceptional hospitality. The host was incredibly responsive and accommodating, making sure I had everything I needed throughout my stay. I can't recommend this place enough and can't wait to come back for another unforgettable experience!

4BR Cottage in Malinalco

Claudia

Good, 3 years ago

Very high cost per night and you don't take advantage of the full day. There is an extra charge for time after 2 pm. There is an extra charge of $500.00 for staff assistance with food preparation (cutting fruit, heating food, setting the table). They don't provide you with cooking utensils or spices. Apparently they do, but the staff arrives at 9:30 am and leaves at 6:00 pm. Closing the pantry. They left us without salt, oil, plates, or salad bowls to serve the roasted meat we made. For a salad bowl that had its melamine burned with a small piece of charcoal, leaving a mark like a cigarette, they charged us $400.00 to "replace it." The dishes, glasses, and cups are old, chipped, very worn, and look bad. On the Airbnb app it says it's Pet Friendly. That's not true. You are not allowed to bring your pets. For the cost of Sat 10:00 AM – Sun 2:00 PM, I paid $8,931.00. I was expecting "grand tour" class service and attention, with everything included and not paying extras that were $1,400.00. Total $10,331.00

Host Response

Hi Claudia. I'm very sorry to read your comments. All the additional costs you mention are extra services that you agreed to hire/pay for. Nothing was forced except for the plate that was burned due to misuse. The listing specifies that it is not a pet-friendly accommodation, and it never has been, so I'm sorry for your confusion. The accommodation rates handled by Airbnb are per night. We allow earlier check-in so you can take advantage of the morning. House rental is not a high-end, all-inclusive tourism service. I'm sorry for the confusion about what you were looking for, since it seems you were looking to stay in a hotel.

4BR Cottage in Malinalco

Jaime

Excellent, 3 years ago

A wonderful house to rest, the service was excellent and friendly, very clean. 100% recommended. I'll be back.

4BR Cottage in Malinalco

Karina

Excellent, 4 years ago

Everything was excellent, the house is very nice and nice, the support of the girls is unparalleled!!!

4BR Cottage in Malinalco

Angelica

Excellent, 5 years ago

The house is beautiful, I definitely recommend it above all to go with family, the children have a super good time!! Highly recommended.

4BR Cottage in Malinalco

Fernando

Excellent, 5 years ago

The house has very beautiful gardens, it is super clean and very well located!!! We had a very nice weekend!

4BR Cottage in Malinalco

Cristina

Excellent, 5 years ago

A beautiful house surrounded by nature, trees, flowers and a beautiful garden. The house is very nice with details that make it very cozy. The kitchen is very well equipped and the bathrooms are clean, spacious and with lots of light. The 3 service people were very friendly and helpful. A magical place to get out of the routine and spend some unforgettable days outside the City.

4BR Cottage in Malinalco

Paulina

Excellent, 5 years ago

The house is much nicer live than the pictures. The staff who welcomed us were very friendly and Paulina's service was great. Everything in the place is super clean, the views are beautiful, it's a perfect space to relax.

The house is much nicer than the photos, it has very nice and comfortable spaces to spend the days from the dining room on the terrace, the huge garden, the fire pit area and the rooms. The house is perfectly maintained and very clean. Very good quality mattresses and pillows, truly a break. The pool temperature was perfect for the mostly sunny days we had. Claudia and Cris, the cooks took great care of us and helped us with everything. We had an incredible end to an incredible end and hope to return

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