Lily

Reviews

45 total reviews

89% rated 5★

45 reviews

4.87

2023–2026

45 reviews

4BR Villa in Puerto Vallarta

Christian

Excellent, 1 month ago

Great place to stay, everything is excellent , the house and location is awesome, one of the best place to stay in the area , the house is fully equipment with everything you need.

Very nice. Good weather. Yes, I'll be back. Very comfortable.

Pros: - LOCATION! - condo unit is well situated in the complex, right next to the pool and a 14 min walk to a great beach which has a turtle hatching station! - peaceful and safe with great sidewalks, both my adult kids said it met their needs for a great stay with their kids - unit is beautiful and worked well for our family of 10, a variety of spaces to gather as a group or find quiet time. The pool is only steps from the unit and was enjoyed a lot. - kitchen 's well stocked and the high chair and crib were greatly appreciated. - variety of beach items available - Lily communicated effectively before and during our stay, responding to our requests in a timely manner Cons: - often took a long time to get hotwater to the showers - challenging with toddlers - had to be vigilant with stairs and no bath tub - there were some cleaning issues upon arrival but Lily addressed them - few restaurants/bars within easy walking distance, be prepared to use ride programs if you go out

Host Response

Hi Leonard ! Many thanks for your review we will adress the details in order to offer a perfectly clean and comfortable space. Much appreciated your comments and your help. Thank you!

Our stay was very pleasant. Although we had a problem with the refrigerator, Lily helped us to fix it as soon as possible, always with excellent disposition. The house is very spacious, beautiful and perfectly equipped, which made our stay extremely comfortable. We would definitely stay here again.

Host Response

Many thanks Paulina ! It was a pleasure to host people as polite and attentive as you. Nice to welcome you again when you like them!

The facilities are very nice and comfortable, however there were details that some were fixed The refrigerator was not working properly, the freezer never froze Non-functional backyard furniture

Host Response

Hi Laura, Thank you for your comment. I'm very sorry to see that the freezer has not been fixed after we sent you the technician. If you had told me that it was still not working properly, I would have sent someone that quickly, because I was thinking that it had been fixed. Regarding the cleanliness rating, the property was previously cleaned and, upon receiving your observation, an additional cleaning was offered and performed at no cost during your stay. Our commitment is to always deal with any situation immediately. About the barbecue, I wanted to mention that right next to the house is the condominium's barbecue, which is quite large and is almost always available. Thank you for your feedback on the patio furniture, I will check the outdoor furniture to see what you mean. Thank you!

The house is beautiful. The beds are super comfortable. Very clean. Very spacious. The pool is just a few steps away. You can't do better. Access to the beach is a 4-minute walk away. The area for walking is excellent. I'm sure I'll stay again. Lily is a beautiful person. Always attentive, trying to answer as quickly as possible. Thank you very much for everything.

Host Response

Thank you very much! It was a pleasure to host such polite people! We look forward to seeing you when you like it!

I highly recommend 10 out of 10.😁 Lily, Maria and Zoe are amazing people, very friendly and understanding. They had the courtesy to wait for me almost 2 hours because I got a flat tire on the road halfway and I missed the check-in time. They understood the situation and stayed on top of things without pressuring me despite how sorry I felt for them. Our stay was very comfortable, the house is the same as the photos, it is very spacious, super clean and the decoration is very modern (I just had an operation and I was able to move around the house with crutches and a wheelchair without any problems). What I loved is that in the kitchen you have all the necessary utensils to cook your food and you don't struggle at all. Apart from that, you have access to the pool and the game rooms, and the area is very quiet and peaceful. The only negative was that the guards at the entrance to the subdivision were very, very rude (But that is external to Lily's service).

Host Response

Thank you so much for your comments, I'm glad you liked everything, and thank you for letting me know about the guard, I'll talk to management to correct those attitudes. Thank you!

4BR Villa in Puerto Vallarta

Susana

Excellent, 1 year ago

An amazing place!! Lily's service was very good, she was always attentive to us and helped us a lot, the house was very nice and clean, the pool was very comfortable, the beach was very close, everything was excellent. We would love to come back

Overall our stay was good. The pool being right outside our condo was great for the kids to go back and forth. The place is spacious for our family of 10. It felt safe and comfortable. Some negative aspects were the beach access is a 15 minute walk down the road and only one fob to get in and out. Not much beach equipment (one small umbrella and 3 chairs) so it didn’t feel comfortable once there. We did appreciate the beach toys for the kids though. We didn’t find the condo very clean when we got there, the drawers and cupboard were dirty with random items in them. There weren’t many staple items so we ended ip having to buy a lot of things for our short stay. Finally the location is safe and has a great walking/biking path but there wasn’t anything within walking distance to do. We had to drive to all restaurants and anything else we wanted to do. We felt a bit isolated. Overall our stay was good and lily is a very responsive and helpful host but I wouldn’t say it blew me away.

Host Response

Thank you for staying with us, we are a very committed to give the best experience the house can offer. We are deeply sorry you found things in the cupboard, I talked to the cleaning staff as well as the administrator and they said they did all the cleaning, they may miss that, this is the first time this happens and I am sorry for that, I’ll make sure will be the last too. As for the “staples items” can you be more specific on what did you had to buy? The kitchen and bathroom is fully equipped with knifes, bowls even baking pans. But if you mean salt, sugar, oil etc for hygiene reasons we do not provide those. I’m glad you found the house to be safe and comfortable, and yes we are not in the street of restaurants, that is far from the beach as you noticed, but there are many option in the beach like Mozzarella Mare, Sabal, Falmingos, Riu… which are minutes walking from the house. We would gladly have provided you with info and and an extra fob. I just sent a request on the cleaning for the pee matress if you can check it please. We hope you had a safe fligh back home

The stay was simply excellent. The place was spotless and very well-equipped. The comfort and tranquility of the rooms in keeping with the decor in the house and the quiet atmosphere that allowed you to relax completely. Definitely an experience that exceeded my expectations and that I highly recommend. The area to enter the beach was a bit far away, to be able to walk more if you go with older people, but it is resolved by arriving by car in 2 minutes and has a place to leave it. I would definitely come back. Thank you!

4BR Villa in Puerto Vallarta

Isa

Excellent, 2 years ago

The place is truly amazing, I don't think there are the right words to describe how comfortable we were during our stay. As mentioned in the ad, the condominium has a swimming pool, jacuzzi, gym, playroom and barbecue area. The truth is that when you go on a trip with the intention of going out to rest, Casa Las Garzas has it all. Although the beach is very close, about a 10-minute walk, you don't feel like leaving the house because you have everything in the house. With the air conditioning system in the house, it's always cool. The beach is very nice too, the waves are calm and it has a large area where it is not so deep, so you can enjoy it a lot. It is important to mention that the condominium conveys peace, tranquility, cleanliness, order and security.

It's a great house, roomy and comfortable for family stays. It has everything you might need in your own home, with appropriate decoration that invites relaxation and peace. The location of the subdivision is very convenient if you have a way to get around by car. The pool (which is also next to the house) and other facilities of the development give it the necessary extra for a complete vacation. If you come as a family for a quiet vacation, it's the ideal space!

4BR Villa in Puerto Vallarta

Victoria

Excellent, 3 years ago

We had a very comfortable time. The accommodation matches the description exactly. Pleasant and quiet. If you are looking for a place to relax, this is ideal 😉

We went on a trip with friends with families, and had an amazing vacation. We really enjoyed our stay at Casa Las Garzas. Everything matches the post description and photos. The house is very spacious and comes with everything you need. Lily was always very helpful at all times, from before and during our arrival. The fractionation is very well located, safely, and with many amenities that made our stay more pleasant. We would definitely come back and highly recommend the stay here.

A gorgeous light filled spacious townhome with a cute backyard and a terrace (overlooking the forest/mountains), lovely light coloured interiors and high quality chic furniture and furnishings in an upcoming gated community.Super comfy bed with choice of pillows.Ample bed and bath linen.Effective air cons.Ceiling fans.Mosquito screens. Fast wifi with extenders. Well equipped kitchen with high end utensils, tools, cutlery, small appliances and essentials.The place clearly reflects the warmth and comfort that comes along when owners themselves use the home periodically.The area was peaceful and serene regardless of the construction in the vicinity. Well maintained common areas and pool but a basic gym with air conditioning on need basis!A car would definitely be a plus here. Minor teething issues were efficaciously resolved by the highly responsive, receptive, kind and compassionate host and the cheerful in-house staff. It was an absolute pleasure communicating with Lily. Thanks a ton!

This is a gorgeous place!! The decor and furniture was spotless and beautiful! Very classy. The BEDS!! Sooo comfy!! AC in every room! The kitchen had everything we needed to cook some of our own meals. Nice frying pans, utensils, toaster, is what we used the most. The pool is amazing and the kids spent hours in it. Lots of lounge chairs and umbrellas. 25-40 min walk to any restaurants, but a beautiful walk way. Need a vehicle to get around mostly. Beach access is nice, like it says about an 8 min walk. But just be aware there is not access to the beach club without purchasing a pass. We went to the main public beach by the Sabbia beach club. Gorgeous beach. Our host was responsive at all times and very accommodating. We felt very welcome!! Thank you Lily!!

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