Leticia
Reviews
219 total reviews
85% rated 5★
219 reviews
4.81
2019–2026
219 reviews
Majo
Excellent, 4 weeks ago
Excellent place. The family really enjoyed the time in the house. We would be happy to come back! They made us feel at home.
Fernando
Excellent, 4 weeks ago
We had a very comfortable and pleasant stay. Excellent service from the ladies and the gentleman in charge of cleaning and food. The house is very nice with an incredible view!
Ana Fernanda
Excellent, 1 month ago
Everything was amazing. We liked that, since it's part of the subdivision, we had access to many amenities. The service staff's help was excellent. We didn't have to cook anything or worry about food, etc. We brought everything, and they took care of making us feel at home. It would definitely be a house I would return to. Highly recommended.
Ramón
Excellent, 1 month ago
Excellent host. The house staff made us feel very comfortable and cooked delicious dishes. Thank you for everything highly recommended.
Sandra
Excellent, 1 month ago
The house is beautiful and very comfortable. The hosts and service staff are very attentive and helpful. We will definitely be back, and we highly recommend it
Mario
Excellent, 2 months ago
What a place…! Beautiful, super clean, amazing house with a great view and the service is fantastic. Ale, Charly and Andrea make you feel at home. The host, Leticia, is super responsive, friendly and was on top of everything during our stay. Excellent experience!!
Elyda
Excellent, 2 months ago
Very nice place, good location, very attentive and friendly staff, clean house, very good cooking. I would come back again.
Andres
Excellent, 3 months ago
Carlos Ale and Andrea's attention was incredible from start to finish at all times. The cleanliness was in order. The photos accurately show the beautiful view, the place, and the tranquility of spending a good weekend away from the city
Gaby
Good, 3 months ago
The place is very nice. The house and the architecture are very well thought out. The problem is that it needs maintenance. The railings in the bedrooms are rusty, and there are many leaks in one room. We couldn't We stayed because there were 3 leaks, too many details to check. The man in the house is very kind, and the ladies who help cook very well, but their attitude is not the best. I think the accommodation has a lot to offer, but I do think that attention should be paid to these details.
Carolina
Excellent, 3 months ago
We had a spectacular weekend in this house. We were a group of 15 friends and we really enjoyed the stay. From the beginning, Leticia and Homero were very friendly and were always attentive to answering all my questions. The house is located in a somewhat remote area, but our intention was precisely to enjoy and take advantage of all the amenities of the place. It has a very spacious and comfortable social area that is perfect for large groups. Also, the service was spectacular. Ale, Andrea and Charlie took care of us in the best way: they prepared delicious meals for us and were always available to help us with everything we needed. This experience is highly recommended!
Jonathan Serrano
Excellent, 4 months ago
A beautiful and quiet place to stay, with a very attentive team.
Enrique
Terrible, 5 months ago
The host’s communications was terrible. I arrived at the place and couldn’t enter because there was no one there and the host didn’t leave further instructions to get inside. Furthermore, neither the host nor her son answered the messages. When the son finally replied , he was a bit rude saying it was not his fault and then gave us the instructions to get inside . The placed had a very strong unpleasant smell like it had been fumigated and not properly ventilated. The overall place lacked proper maintenance. Most of the showers were not working properly: most of them had insufficient water pressure and lacked cold water so it was hard to take a shower without burning yourself. Most WC also lacked water pressure so they were unusable. Place lacks AC which should be included for the price. During the whole stay we maintained communication with Airbnb support about the problems and the only reason why we didn’t cancel was because we couldn’t move easily with my elderly parents.
Raúl
Excellent, 5 months ago
Ale, Adriana, and Charlie were very attentive and helpful, and Leticia was helpful. It's an excellent place to stay for traveling with family and friends and not having to go out, as it has everything you need.
Jorge
Excellent, 5 months ago
Just a great experience! The space was simply perfect. The house is extremely spacious, which allowed us to rest comfortably without feeling cramped at any time. The pool is in great condition and was everyone's meeting point. What we valued most was the tranquility; there is no noise from neighbors, making it the ideal retreat to completely disconnect from the daily hustle and bustle. Highly recommended for large groups seeking peace and togetherness!
Evelyn
Excellent, 7 months ago
The photos don't do it justice, if in the photos it looks nice, in person it's spectacular, I certainly loved the place, the decoration, it's very nice... I would definitely come back! I loved it
Axel
Excellent, 8 months ago
Thanks to Leticia and Homero who as hosts were always available in case I needed anything. The staff they have in the house to help (Charly, Ale and Andrea) are super efficient people who make your stay even more enjoyable. No doubt 100% recommended
Ricardo
Excellent, 8 months ago
Cozy accommodation, a place that is very enjoyable for families.
Kenneth
Excellent, 9 months ago
Everything is very good
Clara
Excellent, 9 months ago
Everything was spectacular. Leti, her son Homero and all the house staff were attentive at all times.
María De La Paz
Excellent, 10 months ago
Great service from Leticia and her son, very good hosts.
Cinthia
Excellent, 10 months ago
The house is very nice, the staff, especially Charly, was very attentive, everything was great, a spectacular and pleasant house.
Laura
Excellent, 11 months ago
The house is beautiful, everything is in excellent condition and in a very good location. The staff was incredibly friendly and always willing to help at all times. Definitely an excellent experience, highly recommended!
Maria Jose
Good, 11 months ago
The photos describe the house very well, it's divine. The location is great, the owners of the house, Leticia and Homero, are in constant communication, super attentive. Miguel, who works in the house, is super attentive and friendly. The 2 people who help are not proactive or helpful and have a bit of an attitude, which was the only drawback. Everything else was excellent!
Carmen Yarenny
Excellent, 11 months ago
Everything was wonderful. Excellent service and very good facilities
Alfredo
Excellent, 1 year ago
An excellent place to rest, it has everything you need, it has a spectacular view and the staff is super attentive
Antonio
Excellent, 1 year ago
The staff, the best, Mr. Charly and the two ladies Andrea and Alejandra, everything in general was great and the bedrooms isolated from the social area is the best. I'll definitely be back. Thank you for everything!!!!
Host Response
Good morning Antonio When you like, we are here to welcome you and your family!!!
Jorge Romo
Excellent, 1 year ago
An amazing place to be with your family! It overlooks the lake, I loved it
Mariana
Good, 1 year ago
Nice house, nice view from the upstairs rooms. safe place, very friendly house staff.
Raul Eduardo
Excellent, 1 year ago
Everything was perfect, the attention and service were wonderful
Jeronimo
Excellent, 1 year ago
A spectacular home. Great for large groups. The staff's service is outstanding. They cook very well and their services are extraordinary. The Jacuzzi is delicious, it heats up a lot and fits 8-10 people comfortably. Beds and linens very well. The view of the lake and mountains is very beautiful. The area, away from the hustle and bustle of the village and Avándaro, is a very peaceful subdivision with a lot of security and privacy. I suggest bringing board games for rainy times. He does not have a fumigation (nothing serious).
Nicholas
Excellent, 1 year ago
Leticia was a great host and was very accommodating and flexible with our stay. The staff was excellent and very attentive. The cooking was incredible. The pool was great and quite warm and the space is beautiful to spend in a group. We also took advantage of the paddle courts nearby. Would highly recommend!
Marian
Excellent, 1 year ago
Highly recommended! The house is very nice, the subdivision is safe and the staff make the stay amazing.
Ivana
Excellent, 1 year ago
Leticia is an excellent host, always attentive to what we needed, the house staff is always kind and attentive to the needs of all guests, the property is impeccable and very beautiful and comfortable, I would definitely come back!
Kathia
Good, 1 year ago
The complex where the house is located is very nice, the view is really nice and the house is very pretty with a nice view! the help in the house are amazing, and Leticia was very attentive to all our needs!!! the house needs some maintenance and I believe the rooms sheets, could be more comfortable and for the price the house has no A/C it should have A/C but in general the house is nice great view just need a few upgrades!
Jorge
Excellent, 1 year ago
Great place with good vibes to rest and have a good time
Montserrath
Excellent, 1 year ago
Very good service and the house is very nice
Marianna
Excellent, 1 year ago
We loved the house, everything was amazing. The food is delicious! We'll be back 🙌🏼
Amaia
Excellent, 1 year ago
A spectacular home of design, with lots of privacy and sheltered from noise. It also has a very nice view and makes it sunny all day to take advantage of the terrace, garden and pool. The staff serving the house is very good, great food and a lot of attention to make us feel comfortable, in addition to their discretion not to hinder. I would always recommend this place.
Dompollo
Excellent, 1 year ago
The house is just like the photos, the spaces are excellent, spacious and ventilated. Excelente para familia con niños. Unlike other houses in Valle de Bravo and its surroundings it is a house with a very pleasant temperature and does not feel the typical humidity of the region. Service from Charlie, Ale and Monica is top notch! We'll definitely be back
Ro
Excellent, 1 year ago
BEAUTIFUL home with a gorgeous view. Very practical for large groups. Great staff and service.
Claudia Lorelí
Excellent, 1 year ago
We loved the house! Super good service! It was just what we wanted for our family trip!
Juan
Excellent, 1 year ago
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Diego
Excellent, 1 year ago
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Arturo
Excellent, 1 year ago
Very good experience la vdd
Abraham
Excellent, 1 year ago
We had a weekend and nos Encanto. The people who welcomed us and helped us to cook and attend to us in general were super friendly and were always aware of everything.
Mariana
Excellent, 1 year ago
Beautiful house, with incredible details, the service is great and is next to the Sanctuary, we will definitely return
Jenna
Excellent, 2 years ago
Lovely stay with family for a week here. The staff was wonderful and cooked delicious food and cleaned so well. The views from the home are stunning and highly recommend just staying in the house all day!
Claudia
OK, 2 years ago
The house is very nice, just like what you see in the pictures. The common area is EXTRAORDINARY for sharing family moments. The team working ahi: Charlie, Ale, Andrea are super friendly and efficient. The layout of the bedrooms very well! There are three things that did not allow us to have a dream weekend as we had planned; the guest bathroom (as I saw it in some other reviews) does not work, just the water does not go; there is a large leak in the main bedroom that wet much of the mattress, very uncomfortable to settle in the bed space that did not get wet! (for the price paid I would expect these things not to happen). When I asked Omar (the owner's son) to give us a bonus and fix the problem. I was more concerned about knowing who of his people had told us that the leak was a recurring problem, than about the customer's satisfaction. Although in the end they offered a benefit, the experience and cost-benef. was not as expected.
Francisco
Good, 2 years ago
The house is beautiful and the 3 people service was very good (especially Charly's) but there are infrastructure issues that these people can't fix: the house presents some leaks on the main staircase and the wall falls apart with the rains; there are WC's that don't have enough pressure and finally due to a storm it was light a full day. How is it possible that such a luxury house does not have a generator and finally how is it that living a full day without light or the duenios or Airbnb offered us an extra day of stay (which was free) to compensate for that infrastructure failure?
Allan Edú
Excellent, 2 years ago
A house with a calm and tranquil atmosphere in the middle of a beautiful mountain, perfect for relaxing with the fam and the doggo
בר
Good, 2 years ago
The staff was great and the house was amazing, but we had a less pleasant experience with the owner. During our stay, one of the towels was accidentally stained with makeup. The owner complained about this, even though the rental price is very high. It's a little frustrating, especially since there were a lot of people and I can't be responsible for everyone. Overall the place was great, but feedback on towels was unnecessary. In places that receive many guests, these things can happen and it is important to note.
Glen
Excellent, 2 years ago
Simply amazing! The service from the time of booking until checkout was always very attentive and clear. The house is beautiful and very comfortable. There were 11 of us, including adults and children, and we were all very happy the entire time. Highly recommended for families or large groups of friends.
Jose Luis
Good, 2 years ago
The house is exactly as described in the listing. We had a great time! I highly recommend the place.
Mónica
Excellent, 2 years ago
comforting and very comfortable quiet, excellent attention by the people who help in the house
Braco
Excellent, 2 years ago
Thank you
Carlos Gustavo
Excellent, 2 years ago
We went to this place for a bachelor party (Monterrey). The perfect house for large group, since it has a common area that are connected forming a large area, of course the architecture in general of the house is well thought out. (Charly , ale and Moni) An important plus is the service staff, they make no battles. The very good food. The padel/tennis courts are within the same colony but you have to take a Taxi. This is father the restaurant of the Hotel Santuario. Good host , we are happy to leave the trip.
Bernardo
Excellent, 2 years ago
It was a wonderful experience! The house is super cute, the common areas are excellent and the crown jewel is undoubtedly the attention of Ale, Moni and Charly that go two steps ahead of any need you have.
Georgina
Excellent, 2 years ago
The stay was spectacular! The house is beautiful and very comfortable! It is located in a private place and has to get up quite a bit by pickup truck. The service was very good and there was always communication with Isaac and the lady who helps with the cleaning. I would definitely like to return!
Rodrigo
Excellent, 2 years ago
It is a very comfortable house, good view and good service , they help you in what you need to have a good time
Marianna
Excellent, 2 years ago
The house is very nice, comfortable with a nice view of the lake. Very nice to vacation away from the noise of the city. We had a great time! The excellent service staff, Charly, Ale and Moni are super attentive and friendly, a 10 for them. Leticia and Homer are super kind and helpful at all times. It's pet friendly, so we were able to bring our puppies, and that's greatly appreciated. We had a very nice Christmas and we really appreciate the detail of the ornaments they put in the house. We would definitely stay again.
Francisco Javier
Excellent, 2 years ago
Highly recommended Lugar the people who attend very helpful everything excellent
David
Excellent, 2 years ago
All according to listing
Lizzette
Excellent, 2 years ago
Everything was amazing, the attention of Homer, Leticia and the employees was top notch. We definitely came back! Thank you for everything.
Karime
Excellent, 2 years ago
Beautiful home, amazing staff still a little far from it all!
Gabriela
Excellent, 2 years ago
Beautiful house and very comfortable, everything was super clean and the staff who are there to help us are very kind
Emilio
Good, 2 years ago
everything is very good
Victor
Excellent, 3 years ago
Everything was great. The facilities are fine, their staff is well. Only if you are looking for privacy is something that the staff did not give 100% of their work excellent but they also took photos of us being resting and that is not 100% comfortable. So watch out for it. Otherwise, everything was excellent. Thank you!
Host Response
Victor good evening, we are booked 100% of the people who host in the house, only if we get to get evidence when there is an incident in the house, it has happened to us that if we did not show them what they did they do not recognize it, you were in a house with 152 positive reviews, if you can give yourself time to review each of them you will be able to realize that what you say has never happened and it will not happen. We respect the privacy of the people staying at our house. I believe that you have to take great care of your feedback and be aware of your friendships, not for renting imply that they have the right to generate incidents in someone else's home. Airbnb asks us for evidence of incidents that guests make is a normal process, obviously with all the respect of the world in fact if you see the image, the face of the person never appears, who fell asleep all night in the living room when the place was the bedrooms.
Miguel Angel
Excellent, 3 years ago
Everything was excellent. An amazing place and 100% recommended. The place and service were great.
Lidice
Excellent, 3 years ago
We were very happy, the service from Don Charly, Andrea and Yolanda was excellent, always attentive to everything that could be offered to us... The hosts were also super attentive to everything! Thank you for everything
Daniel
Excellent, 3 years ago
Excellent service from the staff. The house is beautiful and exceeds all expectations. It is definitely a place that is very worth renting.
Jhasua Javier
Excellent, 3 years ago
Leticia and her son Homero were always attentive to our stay. The house is spectacular and the service staff is 11/10, always attentive to our needs. The food and drinks they prepared for us were excellent, and they always treated us in a friendly manner. The house offers all the privacy in the world and is located in one of the best residential developments in Valle de Bravo. I would definitely repeat the experience!
Marco
Good, 3 years ago
A house where you can have a stay like in a 5-star hotel. Service, cleanliness, delicious food. Kudos to Andrea, Yolanda, and Charlie. They were always attentive to everything with the best attitude. 100% recommended Tip: There is no store nearby prevent.
Camille
Excellent, 3 years ago
Beautiful house with an incredible view of the lake! The outdoor/open spaces are super comfortable and very nice, with sun all day long. Thank you for this nice stay!
Camilo
Excellent, 3 years ago
Everything was perfect! The house is spacious and very nice, and the staff was very attentive.
Humberto Alejandro
Excellent, 3 years ago
The house is much better than in the photos, and the staff's service is excellent. Highly recommended.
Ravi
Excellent, 3 years ago
We loved our stay here. Leticia, her son Homero, and the house staff were super helpful and accommodating, and our stay was wonderful. Would absolutely recommend this home to anyone. We were 13 adults and were very comfortable. The only thing that wasn't seamless (and this is in part due to both the language barrier and the fact that we arrived quite late at night) was that it wasn't obvious that the house was part of the community of villas on the mountain beyond the security gate of El Santuario. The addresses provided were not well synced with googl maps. Overall this was pretty trivial and shouldn't deter anyone from renting this great AirBnb.
Mario
Excellent, 3 years ago
Everything was excellent!! Thank you for your attention.
Lizette
Excellent, 3 years ago
The Tucán house is spectacular, the staff are super helpful and friendly, and the views are beautiful. I would definitely recommend this house.
Marc
Excellent, 3 years ago
We adored our stay. It was paradise. We will return.
Daniel
Good, 3 years ago
Good hosts! Always waiting! Very nice house with first-class staff.
Andrea
Excellent, 3 years ago
Everything was great. The facilities were a 10. The people who serve you are super attentive and friendly
Perla
Excellent, 3 years ago
Everything Perfect!
Matt
Excellent, 3 years ago
Great communication. Gorgeous property.
Ana Maryne
Excellent, 3 years ago
Excellent service offered by both Ms. Leticia and Omar and their staff. Very attentive and always attentive to making sure we had everything we needed. The house is super nice and you want to return soon.
Patricio
Excellent, 3 years ago
You really fall in love with the house and the service! The staff was extremely friendly, the rooms were amazing and they really made us feel at home! Ale, the lady who helped us the whole time, was super friendly, and also the other two people on the staff!! It's great to stay in this house and I swear the Airbnb photos are good photos, but nothing compared to the experience of seeing it in person, it's amazing! My family and I are very grateful and very happy with everything!
Laura
Good, 3 years ago
Beautiful house, a little far from everything, good service, we only had a problem with clean towels and toilet paper, the dining room and living room furniture need filling and more cleaning.
Juan
Excellent, 3 years ago
An excellent place to rest, unbeatable service. It meets all the expectations of the publication and exceeds them. As the host says, almost the best house in the world.
Host Response
I appreciate and it is an Alago your comments, we look forward to seeing you as many times as you want
Itzel
Excellent, 3 years ago
An excellent host. An excellent stay. An incredible space, very nice and bigger than what you see in the photos. Hosts are always waiting for your arrival and give you the information you need. And best of all, there are service staff who serve you in the best way. If you require, they can prepare food for you and not only that, they are always aware of your comfort, attention, that nothing is missing. If you want to have a nice stay and have a good time, this place is definitely the best option.
Rodrigo
Excellent, 3 years ago
Amazing house! In person it's even better than the photos. I highly recommend it. We were a large group of friends and had a great time. The attention of the people helping in the house is top notch, very friendly and very helpful. The contact with Omar and Leticia is quick and very friendly, they are always aware of you. They offer you a very complete menu of meals so you don't have to carry your groceries or go shopping, since the house is a bit far from any supermarket. I hope to return real soon!
Carlos
Good, 3 years ago
Location with privacy, panoramic view of the lake, pool at a good temperature and warm climate. The house is ideal for a group trip, we only had a problem with the showers and hot water, but I understand that they are already fixing it, other than that everything else was amazing. Omar is very helpful from day 1 when you confirm the reservation. Thank you
Rodrigo
Excellent, 3 years ago
It's a beautiful house and super equipped for any need. Great hosts and service staff. You'll feel at home and very eager to come back.
Host Response
Rodrigo as many times as you wish you are welcome!!!, we appreciate your preference!!!
Joaquin
Excellent, 3 years ago
One of my best experiences of stay, magazine house and I treat 5 Stars, both from the Host and the people who attended us, charly, Yolanda and Ale. Highly recommended, everything promised in the description is real! The house is much nicer in person than in the photos 👏🏻
Host Response
Joaquín is a pleasure that you liked the house and the treatment we provide, the times you want to return you are well come
Vania
Repeat guest
Excellent, 3 years ago
The house is beautiful and the service staff is the most
Host Response
Vania is a pleasure to know that you liked the house and the attention of our staff, we look forward to seeing you very soon back to the house.
Aaron
Excellent, 3 years ago
Great location with an amazing service, Leticia was on top of every single detail. We had a great time thanks to her staff and the amazing property
Pedro
Excellent, 3 years ago
Very nice place, definitely if I had the opportunity if I would return, its staff is very friendly and attentive to what is occupied
Guillermo
Excellent, 4 years ago
Everything was pleasantly excellent. Thank you so much for everything.
Cinthia
Excellent, 4 years ago
Very nice house
Karina
Excellent, 4 years ago
The beautiful house with very spacious spaces fused with nature, widely recommended and with excellent service staff very attentive.
Erika
Excellent, 4 years ago
The house is amazing!!! The people who took care of us were a 10!!!! We spent a few wonderful days being super pampered!!!!!! I would recommend it without a doubt!!!!!
Gustavo
Excellent, 4 years ago
More than a stay is an experience, the host is amazing is with you at all times. The staff is super welcoming and makes you feel right at home. Thanks for such a great weekend 🙏