Luis

Reviews

Superhost

128 total reviews

87% rated 5★

128 reviews

4.85

2019–2026

128 reviews

5BR Villa in Cuernavaca

Karem

Excellent, 1 month ago

Fantastic place. The pool is perfect and deep.

It’s just strange that they don’t mention that some people also live there, haha. Everything else is fine, thank you

Host Response

Ms. Ana, the listing describes everything about the house, the rules, etc., and I also mentioned that my family and I live in an adjoining apartment. I’m sorry if this caused you any inconvenience. My apologies. Regards,

We were a group of 12 people at a wedding and Luis and Tommy's house was perfect for us. We all fit in very well and we had no problem with the bathrooms because they have 3 and a half bathrooms. They also offered us the option of a very tasty breakfast service the day after the wedding. No one had to prepare it or wash dishes. Tommy also offered hair and makeup services. She did some very nice hairstyles. We were very happy at his house. We even enjoyed the pool. Highly recommended. Luis and Tommy are a very professional and friendly couple. We will gladly return.

5BR Villa in Cuernavaca

Mario

Repeat guest

Excellent, 7 months ago

Everything was perfect, we have been booking the same house for my son's birthday for 3 years and we have not had any issues

Luis was an excellent host. I really sent my uncles and dad to his house and they are all older adults. He took excellent care of everyone. He responded to them all the time and in a good way. He is a great guy, my dear Luis. He supported us with breakfast for my uncles before leaving and it was delicious. The house is super clean, super safe and super quiet. There really is nothing left but to thank him for giving me a moment of peace in a moment as tense as my wedding was, he gave me peace and security at all times.

It's a good place to have a good weekend, there's privacy and the kitchen is super equipped, there's a water jug and all the accessories, maybe change the living room and the chairs that are a little worn, it's a nice and quite spacious house. Mr. Luis is always attentive, we loved the flexibility of check-in and check-out. Personally, I really liked that Jesus and the Bible are at the entrance to welcome us. There's a climate control for the pool at an extra cost, which is great because we had 2 babies. Everything is clear and we respect the rules because we understand that if we take care of our house, we take care of the one that hosts us even more. Thank you Luis.

5BR Villa in Cuernavaca

Victor

Excellent, 1 year ago

The host was very kind, communication was always smooth, the place is very spacious and pleasant. I highly recommend this option to stay.

Host Response

Thank you Victor, everyone was very kind. It was a pleasure to have you at home. We are at your service.

5BR Villa in Cuernavaca

Sandra

Excellent, 1 year ago

The house is super nice and clean, it's just like the photos. Luis is always attentive to the needs of his guests and is very friendly. Highly recommended!

5BR Villa in Cuernavaca

Leonardo

Excellent, 1 year ago

Luis was always very kind, the house is impeccable, very nice and in an excellent location

5BR Villa in Cuernavaca

Mario

Repeat guest

Excellent, 1 year ago

This is the second time we have stayed with Luis, and everything was perfect, we definitely recommend it 100%

5BR Villa in Cuernavaca

Karina

Excellent, 1 year ago

The house is very nice, very clean and comfortable. The area is very safe, the garden and pool are incredible.

5BR Villa in Cuernavaca

Carlos

Excellent, 2 years ago

Outstanding host service and service

5BR Villa in Cuernavaca

Mario

Repeat guest

Excellent, 2 years ago

It was a pleasant experience. I definitely recommend it 100%. The owner of the house was friendly at all times and was available the whole time. The house was very clean and spacious, and it had everything you need for a weekend.

An excellent place for a weekend with friends or family. The place is big. It has interesting amenities: pool, tumbling, terrace and very well-kept garden area. Very spacious interiors and comfortable bedrooms. The kitchen is very spacious and has everything you need to use it. It has parking for 4 vehicles inside the property. Luis's service is very friendly and he responds immediately to any questions. I highly recommend this place.

5BR Villa in Cuernavaca

Luis

Excellent, 3 years ago

Everything is excellent, from the communication to the reservation, the place is very spacious and everything is very clean. It is definitely much nicer live, which in the photos seems like an excellent place. I highly recommend it.

5BR Villa in Cuernavaca

Eduardo

Excellent, 3 years ago

We had a great weekend at Luis's house. Everything was super clean. Very close to several of the event gardens in Jiutepec. Excellent choice if you are going to an event and want to spend a weekend with the family in a large house.

The house is huge and perfect for a large number of people. All the bedrooms and bathrooms were as described, quite clean, and equipped with the essentials: towels, toilet paper, hand soap, and kitchen supplies. Luis was always very kind and attentive to our needs. The garden and pool were in perfect condition, as were the TV and dining room. Just keep in mind that no noise is allowed after 11:00 pm. I highly recommend it if you have any events nearby, as it is easily accessible. Luis is in an apartment next to the house; he does not enter without permission and will help you if needed.

5BR Villa in Cuernavaca

Karla

Excellent, 3 years ago

My family was very comfortable with the house and Luis's hospitality; everything was very clean and tidy. Luis was attentive before our arrival and also when we checked out. Access to the house is quite straightforward. An excellent choice for a nice weekend with the family 👍🏼☺️

The house is exactly as shown in the photos. The service is what left us feeling very disappointed. The manager lives inside the same house, and without warning, he walks in and out of the house (even through the rooms). He keeps too close an eye on what we do or don't do; please pay attention to the schedules. Essentially, quiet hours are after 10:00 PM. There is no privacy. There is no toilet paper, no napkins, and no shampoo. Obviously, each of us brought our own, but I think it was a courtesy that was missing.

Host Response

I'm sorry you describe it as “disappointing.” What do you mean, walk through the rooms? At what point? That's incorrect; I have never entered the house and/or the rooms without authorization and without the occupants being present. I did not enter the house. The noise rules are clearly stated in the listing. On the first night, his friends were drinking, talking, shouting, and playing music until the early hours of the morning, and NO ONE said ANYTHING to them. However, one of his friends went out to the garden at 3:00 a.m., all “drunk and…,” to use the trampoline and scream like a child. You didn't see or know about this because you weren't there, or were you told about it? Does that seem right to you? People are sleeping, and you were looking for a private and secure subdivision, which is provided for everyone and should be respected for the neighbors. That's why I told you about the noise rule via message. On the other hand, someone else tried to turn on the pool heater and use it without knowing. I went to the front desk to explain that it was not possible to turn on the water heater because it would cost extra, and besides, it would take time to heat the pool. You never requested the boiler service. Napkins are not part of the basics provided, but if you had asked me for them, I would have gladly provided them. Shampoo is for personal use, and you must bring your own. Toilet paper was provided, but I still didn't ask for more. That's right, I live in an adjoining apartment with my family. We try to be there as little as possible to provide as much privacy as possible, but I am also here to assist you to the best of my ability if you need anything. Again, I'm sorry you were left with a bad impression. I offer my sincere apologies for the inconvenience.

5BR Villa in Cuernavaca

Eduardo

Excellent, 3 years ago

The stay was very pleasant! The house is very nice, it exceeded expectations! We had no difficulty getting what we needed! And I highly recommend the boiler service, it's really worth it!

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