Bernie

Reviews

155 total reviews

86% rated 5★

155 reviews

4.84

2020–2026

155 reviews

Studio in Chetumal

Manuel

Excellent, 2 months ago

Spacious accommodation with a garden where you can enjoy a small beer in the evening. Shops nearby. Pleasant stay.

The most uncomfortable place, a small AC for the size of the place, AC control did not work and the temperature could not be changed. From early on there was a lot of noise, they started cars and motorcycles inside the place. The place didn't have a TV. There was no parking available, so I had to park on the street and my car was vandalized. They damaged the trunk of my car, threw something at the trunk and windshield of my car. I contacted Bernie but he said that nothing could be seen on the cameras. My comment was that this shouldn't happen, that area is not safe.

Host Response

Gracias por compartir tu experiencia. Lamentamos que tu estancia no haya sido la esperada y tomamos muy en cuenta todos los comentarios de nuestros huéspedes. En cuanto al aire acondicionado, cualquier detalle de funcionamiento pudo haberse atendido de inmediato con un aviso oportuno durante la estancia. Respecto a la televisión, el alojamiento no ofrece este servicio, lo cual se encuentra claramente indicado en la descripción antes de la reserva. Sobre el vehículo, lamentamos mucho lo ocurrido. Al igual que sucede en la mayoría de los alojamientos y hoteles de distintas categorías, la administración no se hace responsable por daños totales o parciales a vehículos estacionados fuera de la propiedad. Siempre buscamos apoyar a nuestros huéspedes en lo que esté a nuestro alcance para intentar esclarecer o atender cualquier situación. En este caso, aunque contamos con algunos espacios propios a pie de calle que son de uso común, el vehículo se encontraba estacionado directamente en la vía pública, fuera de dichos espacios y del campo de visión de las cámaras de seguridad, por lo que no fue posible identificar lo sucedido. La zona suele ser tranquila y segura, como puede apreciarse en nuestras evaluaciones tras varios años de operación sin incidentes similares. Agradecemos tus comentarios y continuaremos trabajando para mejorar la experiencia de nuestros huéspedes.

Studio in Chetumal

Romina

Repeat guest

Excellent, 3 years ago

I love the loft, perfect for me and my son, this is the second time we rent from Bernardo and won’t hesitate to rent again

A nice guy and helpful. Needs kitchen utensils, dish towels and wash clothes, quart sized pot with lid. Vacuum and clean entry door, refrigerator barely functions. Noisy waterpump cycles on some nights, barking dog next door but thats not his fault.

Host Response

We have never received such a low rating. We are very surprised. Some things that Dave mentions are right, the water pump had a malfunction and made some noise, an annoyance that lasted just one day and literally 5 minutes. About the vacuum cleaner, well, we do not offer a vacuum cleaner because we provide the cleaning service to the room at no cost, we never knew exactly what Dave needed to vacuum. Our kitchen is fully functional and has what is necessary to prepare basic food and is mentioned in the ad. If a guest needs any extra utensils, we will gladly provide them, just because something is not in the kitchen at the moment does not mean that it is not available. ´ The photos in the ad are faithful and exact, what you see is what you receive. The guest can make a very clear decision before booking whether this is the space that suits his needs and, obviously, they can consult their doubts. And the most important thing to all the guests, upon their arrival, they are given the room personally by the host, they are told that anything they need can be requested. We would have liked Dave to do that when he needed it.

Studio in Chetumal

Romina

Repeat guest

Excellent, 3 years ago

Bernardo is a great host, the apartment was as described.

Studio in Chetumal

Manuel

Excellent, 3 years ago

A great stay option in Chetumal. The place is simple but extremely comfortable and functional. For me going to a conference in Chetumal Tech, I was spectacular because I only had to walk one corner. Despite this, the town is small, so if you have a vehicle, you can get anywhere super fast. In addition, Bernardo is super attentive and always available for any needs or questions.

Everything is very good, just the detail that THERE IS NO TV.

Host Response

Hola Carlos...antes que nada agradecemos mucho tus comentarios y que te hallas tomado el tiempo de compartirlo con nosotros. Por otro lado consideramos importante señalar que en el anuncio de nuestras habitaciones es posible ver a detalle las características de cada una, el equipamiento con el que cuenta así como las fotos para corroborar de manera visual. Todo lo anterior para que nuestros huéspedes tengan los elementos para tomar la mejor decisión antes de reservar.

Bernardo is a very kind host who is attentive to you and your needs. The space location is good and has what it describes. I just have a few things to share for future travelers. The place doesn't have a comfortable space to work. The chairs are very uncomfortable and the connections are far from the table. The house next door has two dogs that keep barking all night. In addition, the room has a translucent door that although it is not seen behind it, all the light comes in at night so if you are light sleep it is not a space I would recommend.

Host Response

Agradecemos mucho tus comentarios. Siempre tomamos en cuenta la retroalimentación de nuestros huéspedes para mejorar. Algunas cosas nos hubiera gustado nos la comentarás en el momento para ver de qué manera podíamos solucionarlo y hacer tu estancia más acordé a tus necesidades.

Studio in Chetumal

Karla

Excellent, 4 years ago

An excellent return on investment. We found the home to be better than expected and the service is very warm and helpful. We will definitely consider coming back when we return.

Studio in Chetumal

Kerby

Repeat guest

Excellent, 4 years ago

Perfectly located comfortable apartment with everything we needed! Bernardo was so helpful!! Highly recommended. We didn’t want to leave!

Studio in Chetumal

Luis

Excellent, 4 years ago

I stayed only one night with my wife and son since I was passing Xpujil. The place is located about a 20 minute walk from the ADO terminal, right next door it has a grocery store that is serviced by Bernardo's mom. Recommended for couples or small families.

Everything is very good, accessible. Some details such as that there is no TV and the AC did not cool down very well, otherwise well.

Host Response

Efectivamente no contamos con televisores en nuestras habitaciones, algo que los huéspedes pueden notar en los detalles de nuestro hospedaje antes de hacer una reservación. Sin embargo contamos con excelente señal de internet que permite disfrutar de todo tipo de entretenimiento desde cualquier dispositivo. Nos hubiera gustado mucho que Ale nos hubiera mencionado sobre el aire acondicionado al momento de notar el fallo, para poder ofrecerle una solución, algo que por cierto le hacemos saber a nuestros huéspedes en las Reglas Adicionales de la Casa. (Reportar cualquier desperfecto a la administración). Agradecemos a ale sus comentarios. Todo es tomado en cuenta y se corrige a la brevedad.

Studio in Chetumal

David

Excellent, 4 years ago

Great value and nice lil stay. Spacious indeed. Everything you might need for a short term stay.

Studio in Chetumal

David

Excellent, 4 years ago

Simple and needed!

Studio in Chetumal

Luis

Excellent, 5 years ago

This is a perfect little place to hole up if you’re traveling through Chetumal, especially if you’re crossing the border the next day. Late night tacos around the corner were very convenient.

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