Jim

Reviews

Superhost

179 total reviews

88% rated 5★

179 reviews

4.83

2023–2026

179 reviews

3BR Home in Tuxpan

Alejandra

Repeat guest

Excellent, 4 weeks ago

Excellent place and service, highly recommended!

The house is as shown in the photos, the location is good, and the hosts are friendly. There are areas for improvement. Some areas of the house were not clean. We found dusty areas, cobwebs on lamps, and black sheets (personally, I don't like them, since you can't see the dirt). For the cost of the house, I think they should provide towels and amenities such as shampoo and soap. Additionally, it was not possible to use the fryer, apparently due to a voltage issue. Good internet.

Host Response

Thank you for sharing your experience. We're glad to know that the house matched the photographs. Regarding cleanliness, at the time of handing over the house, a tour was conducted with you to show you the facilities and to check that everything was in order. At that time, we were not told of any problems. Regarding the sheets, it should be clarified that we don't use black sheets in the house. Yes, we do have some dark tones, so we understand that it is a matter of personal preference, but it is not something that we can consider a lack of cleanliness. As for towels and amenities, this information is specified in advance in the listing, so these are services that guests can consider before making their reservation. Regarding the fryer, we are surprised by the comment, since it can be used normally, just like all the appliances in the house. Daniel was always available to help. Thank you

My family and I had a great time. The house is very nice. They are always attentive. The pool is small but very comfortable, with ocean views. The beach is within walking distance, so you can walk along the beach every day when you wake up. From the windows, you can see spectacular sunrises I was able to take my dog with me too. I had a great time Just keep in mind that there are 2 bathrooms, so it's important to take that into account if there are more than 8 people. We had no water in the morning, but they fixed it right away Everything else was excellent. Yes, I would return.

Everything is excellent. The only thing is that there are no doors in the rooms... only 1. And personally, I don't recommend the food they offer to take out at all. You'd better look for something else.

Host Response

Thank you so much for your feedback and for staying with us! We take your observations into consideration. The layout of the house and the open areas are part of the design of the accommodation. There are doors. Regarding the food, these are people who offer their services, and it's not our responsibility at all. We don't know about the quality. We simply let the locals display their menus as a courtesy, but we don't know about the flavors or the quality. We look forward to welcoming you again in the future.

3BR Home in Tuxpan

Alejandra

Repeat guest

Excellent, 5 months ago

Excellent place and service, Highly recommended!!✨

The house is nice and matches everything listed and what is shown in the photos. As it is a house near the ocean, it is understandable that keeping it in perfect condition is difficult. If I could mention one thing, it is that it has some issues typical of places near the ocean, such as humidity and salt air; however, it is nothing that affects your stay. Unfortunately, on the dates we stayed, the weather was not pleasant, but the location and the view from the house are amazing, and overall, the place is nice and pleasant, very family-friendly, and pet-friendly. Communication with Jimena was good, and she's always available, as is Daniel, who is from Tuxpan and is super friendly and can recommend places to eat or things to do. Recommended overall.

I felt at home, I am very grateful to Jim, everything matches the publication, the service from Mr. Daniel was always attentive and friendly, I highly recommend Jim

Host Response

Thank you so much for your comment and recommendation! 😊 We are very happy to know that you felt at home and that everything was as published. It is very important for us to provide a comfortable stay and close attention, so we are pleased to know that Mr. Daniel's attention was to your liking.

The house is beautiful, however the price-quality ratio leaves much to be desired. From the beginning, the host insisted on excessive rules and conditions about her property, which made the stay feel tense. The pool did not look clean; you could not see the bottom even though it is not deep. The hand towels did not look freshly laundered and the plastic cutlery was very worn. In addition, no bath towels, shampoo or soap are provided, so it is necessary to bring your own. The camera in the pool area makes you feel watched and uncomfortable. We decided not to give these details so much importance because the main attraction was that the house is right on the beach. However, on the last day we had a very unpleasant experience: we found a flea on the couch. Coincidence or not, all of the sofa beds, we all ended up with multiple bites, even a Dr confirmed this theory, even though the host said they were mosquitoes.

Host Response

We appreciate your comment and we regret that your experience was not as expected. The guest expressed interest in canceling the reservation because they were not allowed to stay beyond check-out; however, according to Airbnb policies, the cancellation had to be handled directly on the platform, as we as hosts cannot cancel without penalty. Check-out is at 11:00 am, and it was not possible to extend it to 1:00 pm due to the arrival of other guests and the necessary cleaning. The property is maintained with periodic inspections and fumigations; no fleas were detected before your arrival. During your stay, four dogs entered without notice, important information for the proper management of the accommodation. Insects such as mosquitoes are also common in the area, and their bites can be confused with others. The camera is installed only for security purposes, in visible and permitted areas, without affecting private spaces.

The place is very nice, the house is good; maybe some supplies are needed that you are sometimes used to in other accommodations, you have to bring towels, soap, shampoo and not forget basic cooking products such as oil. You pay for the view and the place, it's definitely worth it. My only important point is that whoever goes with small to medium dogs must be careful with the entrances; they are not very well designed and without 24/7 surveillance your pet can get out (mine did). I already suggested to the host to reinforce that part; so that whoever goes with pets asks about it.

My weekend was great sharing with my family! The house is very comfortable, it is very cozy, very clean, everything was excellent, a beautiful view, the service at all times from Jim and Daniel, it was very good! It's really worth it to enjoy and rest in this beautiful house! We'll be back soon! 🌊☀️

Host Response

Gisel, thank you so much for your feedback. It really makes us very happy that you had such an amazing time. It's your home whenever you like.

The place is very quiet, and nice. They have some details such as cleaning in the pool and the house, and in the second area the air conditioning in the upper part does not work at all, which makes that space very hot. Also, some burners in the outdoor kitchen are covered and the flame is low. There are three double beds, a small mattress and 2 sofa-beds that can fit two people without any problem. Jim and Daniel's service is very nice and friendly, we will definitely return, we spent a very nice few days. 😊

Host Response

Thank you very much for your comments and for taking the time to share your experience. We are glad to hear that you enjoyed your stay. Regarding cleaning, we want to tell you that because your arrival was at 12:30 pm and check-in is at 3:00 pm, we had to clean faster than usual so that you could settle in earlier, which may have influenced some details. As for the temperature in the upper part, it was not an air conditioning failure, but it was set to 30°C. As Mr. Daniel showed you, it is recommended to keep it at 23 degrees so that it cools properly. We greatly appreciate your feedback, as it helps us improve, and we look forward to receiving it again, as you mention, so that your next visit is even more comfortable. Regards

The accommodation in the house is very comfortable, it has the amenities that it indicates, I only recommend a little attention to the cleaning of sheets and replacement of some kitchen utensils Overall, a very comfortable stay and the host's service

Host Response

We are glad to hear that your stay was comfortable and that you appreciated both the amenities and the service. We appreciate you taking the time to share your observation. We just want to tell you that this is the first time we have received a comment of this kind, since we usually have good comments regarding the cleanliness of the bed linen and the condition of the kitchen utensils. Even so, we'll review everything again carefully to make sure everything is perfect and continue to offer a quality experience. Thanks again and I hope you visit us again.

3BR Home in Tuxpan

Dulce

Excellent, 1 year ago

There were some issues with the air conditioning and the kitchen grills, but Mr. Daniel was very kind and quick to respond. In general, the location is definitely very good and that makes you feel comfortable. It lives up to its name.

3BR Home in Tuxpan

Carlos

Excellent, 1 year ago

Highly recommended. I was afraid of the mosquitoes and gnats, but I didn't have any. I recommend bringing enough mosquito repellent, just in case. In general, everything is perfect. I would only suggest laying a shade net in the parking lot, because checking out at 11 am and loading things into the trunk of the car in the sun is brutal.

He was not delighted, we brought my baby to the beach for the first time, it is a beach that despite the fact that the sea is choppy, you can get in without problem, our dogs also went to the beach for the first time and it was wonderful. The hospitality is incredible. It's wonderful to be able to wake up and see the sunrise every day! We're thinking of coming back

Host Response

Thank you very much for the seven nights we spent in the house, very comfortable. I hope you come back! You will always be welcome!!

We had a delightful weekend! The beach is in front of the house, super quiet, the house is as in the photos, just to relax. The pool is not that big, but we enjoyed it very much, even though on day 2, it was cloudy and sometimes it rained. We paid for the heating and it was veeery warm (and it wasn't necessary). Bring towels (they tell you there aren't any). Few restaurant options nearby. The host and the guy are always attentive to you. If you bring dogs, be careful because if they are medium or small, they can get out through the bars. Amazing sunrises!! They did a photoshoot in front of the house, and they are awesome! We also had a bonfire on the beach and had a great time!

The accommodation is really nice, just as in the photos, everything is very clean, the service is very good, the pool is heated, which makes it very pleasant, but you are charged separately for that. Just one thing, they don't have towels, so you should take your own into account when packing. The area is very quiet and it is very cool that just a few steps away you have access to the beach. Everything is 🙌🏻 very nice. Very good service and we arrived safely at the house.

Host Response

Thank you very much for your comment. The heating in the pool is an extra service that has cost us, but we have it for you.

the property is very nice, just like the photos, but the surroundings are not very grateful, despite the fact that the neighbors are not rude, there is a lot of rubbish in the public spaces, unfortunately the weather does not allow me to enjoy the beach, the outdoor kitchen is lacking maintenance, there is a bedroom in the pool area, which for my taste is very small, in the photo it is grassy, but in reality it is not like this, the garden is lacking maintenance, it is not worth the price, for half the cost it would be more sincere, I insist the house is very nice, but I would not return, it is not my attempt to disapprove the publication, for those who travel for the pleasure and the taste, it carries an expense and on this occasion, you pay for this place, for that amount you can find a better space. It is important to mention that in the lands veciones you burn trash or dry grass and the smoke forces you to be inside with closed windows, it was definitely bad luck, but if it can happen.

3BR Home in Tuxpan

Alex

Excellent, 1 year ago

Super good everything I highly recommend it

We liked the location, cleanliness, calm and access to the sea - This is a great place for a relaxing stay and to disconnect from the everyday. In conclusion, we loved our stay! Thank you! However, I recommend the property to provide bath towels and shower liquid or soap. Finally, for people traveling with children or pets, I suggest that protective barriers be installed in the romps of the stairs. Aside from these elements, it's a nice place that I would recommend. ---- This is a relaxing beautiful place to disconnect from the daily routine. It is clean, accessible to the sea and quiet. However, for the people traveling with kids and animals, I would suggest that the owner install safety barrier or security barrier in the stairs. Then the owner can provide bath towels and shower gel or body wash or liquid. Other that, this is an amazing place that I would recommend.

3BR Home in Tuxpan

Daniela

Repeat guest

Excellent, 1 year ago

An ideal place to rest and disconnect. Excellent host service.

3BR Home in Tuxpan

David

Excellent, 2 years ago

Everything is as they describe it, it is a paradisiacal place and the hosts are always on the lookout for everything that comes to you, giving you a quick solution. We'll see you soon

The house is right at the beach and has most amenities. Jim and Daniel were responsive and helpful with all our concerns. We had a very relaxing stay and would not hesitate to stay again. Just be aware that there are practically no restaurants or larger supermarkets in walking distance so bring all you think you will need. There is an Oxxo and a small abarrotes, and you can get some food on the beach, but the closest town is about 15 minutes by car.

I DON 'T GO BACK!!!!! they need to do a full fumigation, because they have fleas.. i feel disappointed, because they try to make me think that the bites are of Musco, which is false the etiology of the bites is consistent with the flea bite!!! do not pay attention to details, stains on armchairs and beds, hygiene in the kitchen, bathrooms etc. is lousy the garden is unkempt. the beach chairs and furniture are very mistreated the value for money, makes me feel stolen!!!

Host Response

"Thank you for your feedback. We are sorry to hear that your experience has not been completely satisfactory. This is the first comment of this kind we received HAD NEVER HAPPENED, and we will take the details you mention seriously. We promise to carefully review the marked aspects to improve our service. We look forward to having the opportunity to offer you a better experience in the future. Thank you for helping us continue to improve.”

Super recommended house, it has everything it says in the publication, the kitchen instruments are very complete, you have a beautiful view where you can see the most beautiful sunrises, ideal for going with the family and having privacy, the beach is very quiet, few people, and places to buy very close food, Daniel is very kind and attentive is always in touch and anything you need fixes it, we will definitely come back :)

Host Response

Thank you very much Darcelia, we really appreciate it and I will see you soon, we will have new spaces in the beach area so that they come to enjoy even with their family as they did.

3BR Home in Tuxpan

Maria

Repeat guest

Excellent, 2 years ago

We are very happy. This is our second time staying at Casa bien Agusto. Jimena and Daniel were always aware of us. The house is clean and very comfortable. Thank you Jimena and Daniel for all your attention.

Host Response

It is always a pleasure to welcome you, they do not know how grateful we are and Daniel always happy to serve them, they let us know when it is the third time that we will have a detail, greetings.

3BR Home in Tuxpan

Daniela

Excellent, 2 years ago

An incredible space, the beach all very close and very quiet. Very cool to spend time with friends and family ✨

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