Tina Chu

Reviews

24 total reviews

79% rated 5★

24 reviews

4.71

2018–2023

24 reviews

6BR Villa in Anton Valley

Jane

Excellent, 2 years ago

This is the second time we have stayed at Tina's house, always very friendly and serious. The house is divine for rest, a beautiful and spectacular property to spend between family and friends. We will be back again!! The employees Julián and Noelia people are very serious and friendly, they are always in constant contact and help with what is needed.

Host Response

Muchas gracias por tan buen comentario. Siempre son bienvenidos.

My friends and I felt right at home, it was a perfect stay. We had little difficulty getting there but Ernestina responded to us immediately and kept on call with us until she found the place. Everything was clean and beautiful, the rooms and bathrooms had the amenities described in preparation for our arrival. Perfect location to spend a few days in the Anton Valley, near the center of the village, but the place felt private. Thanks for having us!

The house was okay (just like in the photos). My only concern was that there was only air conditioner in 2 rooms, not in six like in the description.

Host Response

Cuanto siento este mal entendido. AIRBNB me permite contestar SI o NO a la pregunta de si la casa tiene aires acondicionados. Y yo conteste SI, pero ahora en la descripción de la propiedad aclaro que hay aire en 2 habitaciones. Pienso que no es falta de veracidad sino falta de más detalle en la explicación.

Tina is an excellent host and very quick to respond to messages. The property is beautiful. It’s about a 10 minute walk to the main road and 15 minutes to restaurants and cafes. We were able to enjoy the stay there without a car. The wifi is fast. Even though it’s an older house, Tina is very quick to make any necessary accommodation. My family enjoyed our time in Anton Valley.

Host Response

Gracias Nina y Erick por hospedarse en mi casa y por las recomendaciones que me hicieron para mejorar la seguridad. Todas las hicimos enseguida.

Lovely place, good location, scenic and good weather. We saw a rainbow on the property while we were there. However, one bathroom was flooded during the stay making those guests very uncomfortable. A plumber was working when we arrived but host denied knowing anything about the flooded bathroom. A plastic ice tray broke that costs $13 to replace but the host requested a $200 replacement fee. The extent of problems the host created over a plastic ice tray was not worth it for the expense and time wasted mediating the issues with Airbnb.

The house is well located and the surroundings and scenery are beautiful. Since there is a running water supply issue in El Valle, the reserve tank should be bigger, given the fact the house is listed for 16 people. We had to check out one day early because we were running out of water (group of 15 people). Also, cleanliness was not appropriate. We found cockroaches in our bedroom and kitchen (not an infestation but there are definitely inside the house). Dishes, glasses and cups were full of dust and cobwebs. However, the cleaning lady was very good and we managed to pay for her services and she was really good cleaning and washing all the kitchen utensils, dishes, etc. We communicated Tina we decided to check out one day early because of the water problem and she respected our decision and she was always willing to refund the night we didn’t stay. She is very reasonable. I really appreciate that from her. Don’t get me wrong. The house is in a beautiful place and I would probably come back again, if they solve the cleaning and the water issue.

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