Monica

Reviews

Superhost

184 total reviews

85% rated 5★

184 reviews

4.80

2022–2026

184 reviews

3BR Home in Jiutepec

María De La Paz

Excellent, 3 weeks ago

Our stay at Los Ciruelos was very nice

Monica's service was pleasant and she had a good attitude. We arrived a few minutes before the time and she allowed us to check in early. They turned on the boiler super promptly, gave us our privacy, and the beds were very comfortable, along with the bedspreads and sheets. Honestly, the house was great. It has all the amenities and has its own barbecue. Everything is safe with the cars. I will definitely return. I recommend it.

The house is very nice and fully matches what is described in the ad. Everything was clean upon our arrival, and the kitchen is very well equipped, with everything you need for a comfortable stay. We recommend taking advantage of the heater service to better enjoy the pool, as the water can feel a bit cold at this time of year. Monica offered us this service from the start, but it was our decision not to purchase it. The beds are very comfortable and allow you to rest very well. In addition, the location is excellent, as the house is very close to downtown, making it easy to get around and explore the area. Without a doubt, a very pleasant and recommended stay.

The house is very nice, as is the decor. Everything was very clean and tidy. The house is a bit smaller than it looks in the photos, but it's still spacious and comfortable. The check-in process was quick; Pablo welcomed us, and he was very friendly. Monica always responded quickly to messages. The house is very close to downtown, and there are small shops nearby. Everything can be reached on foot or by car. I highly recommend it.

The house is spectacular: excellent location, very well-maintained spaces, and everything perfectly equipped. But what really made the difference was Mónica—her service was exceptional from the moment we arrived; she was always ready to help and attentive to every detail. If I had to make just one suggestion, it would be to have more powerful fans for extremely hot days. A minor detail that, if resolved, would make the stay absolutely perfect.

Everything was excellent, the house is just like the photos. It has everything you need, enough towels, every detail taken care of. It has a barbecue, the temperature of the pool with the boiler is perfect. Communication with Monica is fluid and always attentive. Thank you for hosting us!

Host Response

Thank you very much Humberto!! Excellent guests!!

3BR Home in Jiutepec

Ruben

Excellent, 8 months ago

We really liked the place, the location is very good, 10 minutes from downtown and the house matches the descriptions and images. Upon arrival the internet was failing but Monica insisted with the company to fix the problem which was solved the same day. We had an incredible stay, the pool with the boiler on reaches a very good temperature to be inside all day. Excellent accommodation !!

3BR Home in Jiutepec

Jesus

Excellent, 9 months ago

Good bonito and at a good price

3BR Home in Jiutepec

Eduardo

Excellent, 11 months ago

The house is as described. The delivery and departure is very efficient. Communication with Monica was quick and decisive. All in all we will be back. Thank you Monica for your hospitality.

Host Response

Thank you very much, Eduardo. We are delighted to welcome you again.

3BR Home in Jiutepec

Francisco

Excellent, 1 year ago

Great option to stay It perfectly matches the images, excellent treatment from the host.

My stay was good, the place is located at a manageable distance from downtown, quite quiet, good cleanliness, excellent treatment. During my place I noticed small details regarding maintenance, however when I left they asked me about these and possibly be taken care of. It felt a little warm in the rooms, fans/humidifiers helped but might consider installing ceiling fans and/or mosquito nets. The mattresses were firm rather than soft. It would be appreciated if you were shared with information of nearby places to find dressers, food/restaurants, doctors, etc. Considering all this, it's a good place to stay.

We had an incredible experience in the house and gave it 5 stars without hesitation. Cleanliness was impeccable and the presentation of the towels was very careful. The kitchen was well tidy and equipped, with appliances that worked wonderfully. The room, along with the spaces and the layout of the place, was very good, which made our stay even more comfortable. Also, the TV had all the streaming apps we wanted. The host was super nice and looked after us beautifully. The location is ideal, close to downtown, perfect for walking, in a quiet area with plenty of delicious places to eat. Without a doubt, an excellent option in Tepoz that we recommend to everyone.

3BR Home in Jiutepec

Gabriela

Excellent, 1 year ago

Monica and the people in charge of receiving us were super friendly, it is close to the center walk and the accommodation is very beautiful.

3BR Home in Jiutepec

Samantha

Excellent, 2 years ago

Excellent

3BR Home in Jiutepec

Eduardo

Excellent, 2 years ago

Thank you very much Monica for letting us be a weekend in your home. The location is perfect, you are just a few meters from the center of Tezpotlán and you have everything at your fingertips. The zone is safe even for walking without having to use a car. The areas are as shown in the photos. I definitely return to this space as long as I am by Tepoztlán.

3BR Home in Jiutepec

Luis

Excellent, 2 years ago

A clean home; super located….

The biggest issue for me was the security camera on the adjacent property pointing directly at the pool area. As for the rest. The photos of the home look amazing. But once we arrived the bathrooms and general areas were not very clean at all. The couch has numerous stains. All of the floors had a layer of dust and the shower doors and walls were also noticeably dirty. The guy that was going thru the delivery of the keys came across extremely condescending and wasn’t a very pleasant interaction. The home is pretty remote in comparison to many other properties very close to the zocalo. It wasn’t something you can walk to the main areas of town. It was a quick drive of maybe 5-7 minutes. But the walk is very limiting as it’s located at the bottom of a couple of large hills. I have visited Tepoz numerous times and it was nice to have a pool available but I will not likely stay here again. Monica is very responsive and I don’t really have anything negative to say about her

Host Response

It is unfortunate that by not letting you in at the time you wanted , because my house was occupied, you damage the work of others , and I tell you the outside camera faces the perimeter for security , it is not necessary to invent . And good Tepoztlán is a small town and if you know it as you mention , its streets are the same and they have descents and climbs because it is in a mountain. This is not a city . And if you didn't like that, it's a stranger to my house . And believe me, I'm not interested in welcoming you again either.

The location is good and the hosts were very friendly. However they need to take care of the cockroaches problem. They were on the kitchen counter, living room and dead ones in the pool. Also they could improve amenities, the kitchen has a filter coffee maker but there were no filters or filter coffee. There was instant coffee but no water cooker. Also the outlets in the bedrooms are way too high and very impractical.

Host Response

I HIGHLY RECOMMEND THAT THEY SEE OUR REVIEWS/ REVIEWS . The house is fumigated . We have certificates .

3BR Home in Jiutepec

Edgar

Excellent, 2 years ago

The house is very nice, comfortable, and in an excellent location. I highly recommend it. I just think the cost to be high, should include the pool heater and not charge as an extra.

3BR Home in Jiutepec

Angel

Excellent, 2 years ago

A very comfortable house to rest and enjoy the carnivals

3BR Home in Jiutepec

Luis Enrique

Excellent, 2 years ago

Monica is very friendly and attentive to the customer's needs. The place is very nice, practical and tasteful. The beds are very comfortable.

The house has the minimum necessary furniture, some spaces look empty and do not invite you to relax (the terraces are not finished). Garden maintenance could be improved, some walls have damp. The service from Monica, Andrés and Guadalupe was excellent and the location of the house as well, the pool works very well, the water is hot in the showers. Some cooking equipment is missing such as useful cutting boards, can opener, wine glasses.

Host Response

Carla, I really don't know what your concept of unfinished terraces is, the photos in our listing show a house working and you were able to use it. We always try to make our house nice for our guests, but I think in your case the concept of an airbnb is very different .

The time of use of the boiler is not for 24 hours and if you are going to spend it all the time in the pool, you need to take it at night it has everything you can use at home, that's good for not being loaded with everything, clean, some paint details at home, good furniture although the sofa beds are not suitable for adults. Very attentive to the host and the friend who is attentive to the house was very punctual with excellent character to help. She was fine until she got us a Christmas tree for these holidays

3BR Home in Jiutepec

Jesus

Excellent, 3 years ago

nice house, Andres was very friendly and attentive during our stay, due to the excellent location, I would return again, thank you Monica.

3BR Home in Jiutepec

Jorge

Excellent, 3 years ago

It's in a good location, and the house is very nice. Very quiet area. And with everything you need to spend a few wonderful days relaxing.

3BR Home in Jiutepec

Fernando

Excellent, 3 years ago

Monica is an excellent host, the place is beautiful and in a perfecto location!

3BR Home in Jiutepec

Regina

Excellent, 3 years ago

great location and service!!

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