Monica
Reviews
Superhost184 total reviews
85% rated 5★
184 reviews
4.80
2022–2026
184 reviews
María De La Paz
Excellent, 3 weeks ago
Our stay at Los Ciruelos was very nice
Paulina
Excellent, 4 weeks ago
Very nice place to stay. We enjoyed it very much. It is very close to downtown and the amenities of Tepoz. It is quiet, large and comfortable for everyone. They leave you good products at the beginning of the stay. It is very easy to find, and they are very flexible with their schedules.
Felipe
Excellent, 4 weeks ago
Monica's service was pleasant and she had a good attitude. We arrived a few minutes before the time and she allowed us to check in early. They turned on the boiler super promptly, gave us our privacy, and the beds were very comfortable, along with the bedspreads and sheets. Honestly, the house was great. It has all the amenities and has its own barbecue. Everything is safe with the cars. I will definitely return. I recommend it.
Karina
Excellent, 1 month ago
It's a good vacation home. I liked the design and the amenities. The location is very accessible and quiet, and the cleanliness is excellent.
Melisa
Excellent, 1 month ago
Good :)!
Sergio
Excellent, 1 month ago
Everything was great. Monica was attentive and responded quickly to our questions. We enjoyed the pool to the fullest. There is some walking to do to get to the center, but it's not complicated. We would definitely stay again.
Eduardo
Excellent, 2 months ago
Monica's house is very nice and very well located (15 minutes from downtown Tepoztlán). Everything was great. Monica was always attentive. Recommended.
Joshua Antonio
Excellent, 3 months ago
The house is very nice and fully matches what is described in the ad. Everything was clean upon our arrival, and the kitchen is very well equipped, with everything you need for a comfortable stay. We recommend taking advantage of the heater service to better enjoy the pool, as the water can feel a bit cold at this time of year. Monica offered us this service from the start, but it was our decision not to purchase it. The beds are very comfortable and allow you to rest very well. In addition, the location is excellent, as the house is very close to downtown, making it easy to get around and explore the area. Without a doubt, a very pleasant and recommended stay.
Cecilia Guadalupe
Excellent, 4 months ago
The house is very nice, as is the decor. Everything was very clean and tidy. The house is a bit smaller than it looks in the photos, but it's still spacious and comfortable. The check-in process was quick; Pablo welcomed us, and he was very friendly. Monica always responded quickly to messages. The house is very close to downtown, and there are small shops nearby. Everything can be reached on foot or by car. I highly recommend it.
Nayla
Excellent, 4 months ago
The place is very clean, nice and in an excellent location
Edgar
Excellent, 4 months ago
Everything is very good
Iván De Nicolás
Excellent, 4 months ago
The house is spectacular: excellent location, very well-maintained spaces, and everything perfectly equipped. But what really made the difference was Mónica—her service was exceptional from the moment we arrived; she was always ready to help and attentive to every detail. If I had to make just one suggestion, it would be to have more powerful fans for extremely hot days. A minor detail that, if resolved, would make the stay absolutely perfect.
Jessica
Excellent, 5 months ago
A very nice and pleasant place 😊
Mario Alberto
Excellent, 5 months ago
Everything was great and very good service.
Jesus
Excellent, 5 months ago
A great family stay. We really liked the house, the pool, and the beds. Thank you, Mónica!!!!
Karen
Excellent, 6 months ago
The stay was pleasant and comfortable; it made you feel right at home. I suggest a TV for the bedrooms. The house was clean; the sheets and towels smelled like fabric softener. Beds were comfortable. Mónica is always responsive to messages.
Araceli
Excellent, 6 months ago
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Luis Enrique
Excellent, 6 months ago
Great location, good communication with the host, the house is excellent, it has everything you need.
Juan Carlos
Excellent, 6 months ago
Great place! Close to downtown A good place to spend a few days relaxing
Jordi
Excellent, 7 months ago
The house is just as described and seen in the photos, modern, well located near the center, quiet, and everything is very clean and functional. We especially enjoyed the pool with the hot water and the barbecue. Good value for money and Monica was very attentive to all the questions we had!
Ivan
Excellent, 7 months ago
Amazing place. Highly recommended.
Angie
Excellent, 7 months ago
Excellent stay and in a good location. The house is very nice, comfortable and with all the amenities... We thank Monica for always being attentive and for being a kind person, as well as the people who welcomed us.
Ruben
Excellent, 8 months ago
Very good place, I thought the location was good, the property is in very good condition and has the things described in its profile. The rooms are very good size, and the beds were very comfortable. I requested that they acclimatize the pool and although it has an extra cost, it was in time and form as agreed. Monica was always attentive and responded to messages almost instantly. Recommended.
Humberto
Excellent, 8 months ago
Everything was excellent, the house is just like the photos. It has everything you need, enough towels, every detail taken care of. It has a barbecue, the temperature of the pool with the boiler is perfect. Communication with Monica is fluid and always attentive. Thank you for hosting us!
Host Response
Thank you very much Humberto!! Excellent guests!!
Ruben
Excellent, 8 months ago
We really liked the place, the location is very good, 10 minutes from downtown and the house matches the descriptions and images. Upon arrival the internet was failing but Monica insisted with the company to fix the problem which was solved the same day. We had an incredible stay, the pool with the boiler on reaches a very good temperature to be inside all day. Excellent accommodation !!
Ricardo
Excellent, 8 months ago
Overall everything was fine, the area is quiet and close to downtown.
Oskar
Excellent, 8 months ago
Amazing house for a quiet weekend and feeling at home. Spacious rooms, very nice spaces to rest.
Jesus
Excellent, 9 months ago
Good bonito and at a good price
Rafael
Excellent, 9 months ago
Great option
Marian
Excellent, 10 months ago
We had a very comfortable weekend in Monica's house and she was always attentive to what we needed.
Estefanía
Good, 10 months ago
Excellent host and very friendly person who receives It's close to downtown and comfortable for several people. It would be ideal if the pool could be covered to maintain the temperature
Eduardo
Excellent, 11 months ago
The house is as described. The delivery and departure is very efficient. Communication with Monica was quick and decisive. All in all we will be back. Thank you Monica for your hospitality.
Host Response
Thank you very much, Eduardo. We are delighted to welcome you again.
Fernando
Excellent, 11 months ago
Everything was great with the house.
Carlos
Excellent, 11 months ago
Excellent service, place and flexibility with Monica, attentive and helpful at all times
Francisco
Excellent, 11 months ago
Excellent location, Monica was attentive to us and the house is amazing.
Christopher Alexis
Excellent, 1 year ago
Excellent accommodation, spacious and very pretty! We loved it
Linda
Excellent, 1 year ago
Great location and house conditions!! Clean and heated Alberca, super recommended
Francisco
Excellent, 1 year ago
Great option to stay It perfectly matches the images, excellent treatment from the host.
Angel Mauricio
Excellent, 1 year ago
The stay super well, we liked everything and it was worth the accommodation in the house as we found everything we saw nice and would come back without hesitation for another time. They bought us a grill when asking if they had it and we loved that since we practically released it and that gesture was an attention with a super plus, as long as we were comfortable. Thank you
Ana Paula
Excellent, 1 year ago
Beautiful house, it fulfills everything that is advertised and Monica is always attentive to any request or comment. It also offers services with an additional cost to make the stay more comfortable, such as early check-in and the use of the boiler to heat the pool.
Cyndy
Excellent, 1 year ago
We really enjoyed our stay.
Olivia
Excellent, 1 year ago
Beautiful and very comfortable house, as well as good cleanliness. Close to downtown.
Carl
Excellent, 1 year ago
good
Pamela
Not good, 1 year ago
The location is good, but I consider that if you need to improve a lot in the furniture, the place price ratio is not fair. Attention is good at check in and out.
Jon
Excellent, 1 year ago
Delighted
Angel
Excellent, 1 year ago
We liked the place, it is just as described, it has a good location. Monica is always attentive to any questions or comments, Andrés is very attentive and his reception and excellent explanation. I would definitely come back
Samantha
Excellent, 1 year ago
Everything excellent
Connie
Excellent, 1 year ago
Great property, excellent location, we felt right at home.
Javier
Excellent, 1 year ago
Great stay in Tepoztlán, very central, and matches the listing description. It is worth emphasizing the great attention that Monica shows by maintaining constant and fast communication. Good recommendation if you plan to stay in the area!
Eugenia
Excellent, 1 year ago
Great location, you can walk to town without a problem. The pool was great for a hot day. Clean living room, bedrooms and bathrooms.
Yesy
Excellent, 1 year ago
Excellent stay in Tepoztlán
Alberto Eduardo
Excellent, 1 year ago
A very beautiful house. The location is excellent, very quiet to relax. The house is impeccable. We leave happy and I'm sure we'll be back.
Host Response
Alberto was a great guest , totally recommended.
Octavio
Excellent, 1 year ago
Monica is very active. The house is very nice The pool is fine, just a little more cleaning on the floor The gentleman who turns on the caldera is also very attentive. It's close to downtown, but consider walking it's 15-20 min I would definitely recommend this place for future guests
Erica
Good, 1 year ago
The attention, service and communication with Monica was excellent, the only thing we found uncomfortable was the hard mattresses in the 2 secondary bedrooms and a bit of dirt smell with the sheets and towels. The pool and everything else very well as presented in the photos, thank you, greetings!
Oscar
Excellent, 1 year ago
Monica is easy to communicate with and is very accommodating. She had flexibility in our arrival time, check out time, and last minute time changes. Great host.
Irving
Good, 1 year ago
My stay was good, the place is located at a manageable distance from downtown, quite quiet, good cleanliness, excellent treatment. During my place I noticed small details regarding maintenance, however when I left they asked me about these and possibly be taken care of. It felt a little warm in the rooms, fans/humidifiers helped but might consider installing ceiling fans and/or mosquito nets. The mattresses were firm rather than soft. It would be appreciated if you were shared with information of nearby places to find dressers, food/restaurants, doctors, etc. Considering all this, it's a good place to stay.
José Antonio
Excellent, 1 year ago
We had an incredible experience in the house and gave it 5 stars without hesitation. Cleanliness was impeccable and the presentation of the towels was very careful. The kitchen was well tidy and equipped, with appliances that worked wonderfully. The room, along with the spaces and the layout of the place, was very good, which made our stay even more comfortable. Also, the TV had all the streaming apps we wanted. The host was super nice and looked after us beautifully. The location is ideal, close to downtown, perfect for walking, in a quiet area with plenty of delicious places to eat. Without a doubt, an excellent option in Tepoz that we recommend to everyone.
Gabriela
Excellent, 1 year ago
Loved it!!! The house is beautiful the stay and the attention is excellent, you feel like you are in your house, I will definitely return, Andrés and Moni were excellent and attentive with us. SEE YOU SOON MONI.
Misael
Excellent, 1 year ago
Everything is great, the attention and the place as is in the photos
Gabriela
Excellent, 1 year ago
Monica and the people in charge of receiving us were super friendly, it is close to the center walk and the accommodation is very beautiful.
Ubaldo
Excellent, 1 year ago
since arrival the coordination was excellent. My uncle gets ahead and it was very well received by Andres who takes care of the house The communication was very agile and dynamic as it was coming on the road and always available to what we needed to enjoy our stay.
Rodrigo
Good, 2 years ago
the house is just as they were shown in the photos, quiet area and Andrés very attentive.
Raquel
Good, 2 years ago
Thank you for accommodation, I stayed with the good attention of Monica and her home on my list to visit again.
Samantha
Excellent, 2 years ago
Excellent
Adriana
Excellent, 2 years ago
Amazing space!!! Very nice and clean, the service is very fast and they are always attentive to you. It is a house with all the necessary amenities to be with the family. And the internet works very well. We'll definitely be back very frequently!! Thank you forever
Luis
Good, 2 years ago
The good: the house is very well located, the host always answered everything and was very attentive, Andrés was very nice, the house is very nice and that made us have a good time. The master bedroom is very comfortable To improve: the other two rooms, the mattresses were not as comfortable and smelled a little musty.
Eduardo
Excellent, 2 years ago
Thank you very much Monica for letting us be a weekend in your home. The location is perfect, you are just a few meters from the center of Tezpotlán and you have everything at your fingertips. The zone is safe even for walking without having to use a car. The areas are as shown in the photos. I definitely return to this space as long as I am by Tepoztlán.
Sonia
Excellent, 2 years ago
A very nice place to spend the weekend in Tepoztlán. All amenities worked properly and just as described in the listing. Monica and Andrés were aware of our visit and responded quickly when we need them.
Host Response
Thank you very much Sonia , always welcome !!
Luis
Excellent, 2 years ago
A clean home; super located….
Lau
Excellent, 2 years ago
We were very comfortable in Monica's house, the house is central and has everything you need to stay, it would help a lot that will have ceiling fans or air conditioning.
Noe
OK, 2 years ago
The biggest issue for me was the security camera on the adjacent property pointing directly at the pool area. As for the rest. The photos of the home look amazing. But once we arrived the bathrooms and general areas were not very clean at all. The couch has numerous stains. All of the floors had a layer of dust and the shower doors and walls were also noticeably dirty. The guy that was going thru the delivery of the keys came across extremely condescending and wasn’t a very pleasant interaction. The home is pretty remote in comparison to many other properties very close to the zocalo. It wasn’t something you can walk to the main areas of town. It was a quick drive of maybe 5-7 minutes. But the walk is very limiting as it’s located at the bottom of a couple of large hills. I have visited Tepoz numerous times and it was nice to have a pool available but I will not likely stay here again. Monica is very responsive and I don’t really have anything negative to say about her
Host Response
It is unfortunate that by not letting you in at the time you wanted , because my house was occupied, you damage the work of others , and I tell you the outside camera faces the perimeter for security , it is not necessary to invent . And good Tepoztlán is a small town and if you know it as you mention , its streets are the same and they have descents and climbs because it is in a mountain. This is not a city . And if you didn't like that, it's a stranger to my house . And believe me, I'm not interested in welcoming you again either.
Jovanni
Excellent, 2 years ago
Super comfortable, Monica always attentive, I would definitely come back.
Lammert
OK, 2 years ago
The location is good and the hosts were very friendly. However they need to take care of the cockroaches problem. They were on the kitchen counter, living room and dead ones in the pool. Also they could improve amenities, the kitchen has a filter coffee maker but there were no filters or filter coffee. There was instant coffee but no water cooker. Also the outlets in the bedrooms are way too high and very impractical.
Host Response
I HIGHLY RECOMMEND THAT THEY SEE OUR REVIEWS/ REVIEWS . The house is fumigated . We have certificates .
Vanessa
Excellent, 2 years ago
The overall stay was super! The house was super nice and clean, everything as such in the description, very good location just 3 blocks from downtown, the arrival and departure was super easy and fast, we had to go in the hot season and was boiling, however Monica was always on the lookout and supported us with extra fans, she always showed up and with initiative that our stay was as much water as possible
Regina
Good, 2 years ago
The place is very nice.
Roberto
Good, 2 years ago
It's a nice place if you want privacy with pool! Walking distance from el centro, Casa Fernanda is a great place to have breakfast! And it's just around the corner
Mareli
Excellent, 2 years ago
A very nice and comfortable house, near the center by car
Edgar
Excellent, 2 years ago
The house is very nice, comfortable, and in an excellent location. I highly recommend it. I just think the cost to be high, should include the pool heater and not charge as an extra.
Angel
Excellent, 2 years ago
A very comfortable house to rest and enjoy the carnivals
Luis Enrique
Excellent, 2 years ago
Monica is very friendly and attentive to the customer's needs. The place is very nice, practical and tasteful. The beds are very comfortable.
Oralia
OK, 2 years ago
the place was just a few damages and so you're paying for it. I think it would be okay for them to be fixed. They'll be learning more as soon as they rent it out more
Ale
Excellent, 2 years ago
Monica was always very friendly and helpful. During our stay, Andres took care of us and was always very respectful, communicative, and proactive. The attention of both was a plus for the house. The house is beautiful and is comfortable for the 7 of us.
Edwin Ricardo
Excellent, 2 years ago
Very comfortable house, we will return more days as it is very well cared for, Monica's service is excellent
Emilia
Good, 2 years ago
In general it is fine. I expected better quality and comfort. The beds and pillows were uncomfortable. There's a lot of noise at night, someone was knocking on a door near 3am many times and very loud. There were times when communication was not smooth and that caused confusion, which ended, I feel a problem with the goal of having laundered the house
Carla
OK, 2 years ago
The house has the minimum necessary furniture, some spaces look empty and do not invite you to relax (the terraces are not finished). Garden maintenance could be improved, some walls have damp. The service from Monica, Andrés and Guadalupe was excellent and the location of the house as well, the pool works very well, the water is hot in the showers. Some cooking equipment is missing such as useful cutting boards, can opener, wine glasses.
Host Response
Carla, I really don't know what your concept of unfinished terraces is, the photos in our listing show a house working and you were able to use it. We always try to make our house nice for our guests, but I think in your case the concept of an airbnb is very different .
Jose
Excellent, 2 years ago
The time of use of the boiler is not for 24 hours and if you are going to spend it all the time in the pool, you need to take it at night it has everything you can use at home, that's good for not being loaded with everything, clean, some paint details at home, good furniture although the sofa beds are not suitable for adults. Very attentive to the host and the friend who is attentive to the house was very punctual with excellent character to help. She was fine until she got us a Christmas tree for these holidays
Yaz
Excellent, 2 years ago
Excellent service, the pool was amazing; we hired the boiler to enjoy the pool and we did it to the fullest. The house is very nice.
Jorge
Excellent, 2 years ago
A very cozy and clean house. The host is very attentive to things that may be needed. Recommended place!!
Vero Vela
Excellent, 2 years ago
The house is very well located, Monica's service and the people who help in the house are wonderful
Iva
Good, 2 years ago
Monica is a super host, very helpful and very good communication.
Brenda
Excellent, 2 years ago
Everything's very good. A quiet and beautiful place.
Concepcion
Good, 2 years ago
Your attention was always very quick and efficient. Thank you very much
Emily
Excellent, 2 years ago
Very attentive and responsive host Amazing house with all the space that you need
Rafa
Excellent, 2 years ago
Excellent place! A very well designed and used house; spacious and modern spaces; clean and well equipped, as well as being in a good location. Monica, the host is very friendly, friendly and attentive to any questions quickly! Andres, excellent care and kindness in delivering and receiving the house. 100% Recommended
Jesus
Excellent, 3 years ago
nice house, Andres was very friendly and attentive during our stay, due to the excellent location, I would return again, thank you Monica.
Jorge
Excellent, 3 years ago
It's in a good location, and the house is very nice. Very quiet area. And with everything you need to spend a few wonderful days relaxing.
Fernando
Excellent, 3 years ago
Monica is an excellent host, the place is beautiful and in a perfecto location!
Daniel Kim
Good, 3 years ago
well attentive
Regina
Excellent, 3 years ago
great location and service!!
Aldo Omar
Excellent, 3 years ago
Very good experience, first-class service