Justin

Reviews

Superhost

122 total reviews

93% rated 5★

122 reviews

4.91

2021–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 4.8

Value 4.8

122 reviews

4BR Condo in Playa del Carmen

Vanessa

Excellent, 1 month ago

Great stay! Loved the AWA Playacar residences. Will definitely only be staying here from now on! Great host as well

We loved the accommodation and Justin made us feel at home. I highly recommend them. I have been traveling to Playa del Carmen for years. I would definitely go back. The place and the service were superb. Everything was spotless, and he responded whenever we needed him.

Justin was a great host! Thank you so much, we had an amazing stay and really appreciated your hospitality. Everything was beautiful, comfortable, and super clean — you made the whole experience easy for our group. Also, a big thank you to Fernando for checking on us, the food recommendations, and being so helpful throughout our stay. The location was perfect too — shops were super close, and Quinta Ave and the beach were just a short distance away. We honestly loved AWA Playacar and would definitely recommend it to anyone visiting Playa del Carmen. We wished we had one more night.. Thanks again for having us!

Great place and area! Loved the pool and gym. Swim up bar had great food (breakfast and lunch) and drinks at reasonable prices. Great location! Just an easy walk to beach and downtown. Great communication and recommendations from Justin and all staff. Had groceries delivered before we arrived. Great to not have to worry about food upon arrival. Plenty of beach/pool towels for our group of 7. Small store and couple of restaurants across street were very convenient. Would definitely stay again.

Came to Mexico as a group of 7 females to celebrate my 40th Birthday. The villa is as described, everything you need to feel comfortable and at home. Justin as a host was incredible and extremly responsive. Location was fantastic, great strip with restuarants, bakery, launderette and ice cream parlour, all extremly safe. Beach was stunning with golf cart that takes you back and fourth. staff are very helpful and friendly, taxis can be ordered and are very cheap into town. Camilla who done personalised letters and balloons was an amazing touch and she has such good energy!! would defo recommend and cant wait to stay again!!

We absolutely loved our stay! The place was very cleaned and came equipped with everything we needed, including a pack n play for out little one. The rooms are very spacious and clean! There was some street noise, but that is to be expected on a Saturday evening - just be prepared for it. We appreciated having a restaurant and cafe across the street for the convenience of some drinks and eats! The directions to get in to the property were a little tricky, but the staff at the rental were helpful in explaining the process to us (this would have been helpful to have noted ahead of time as there was some confusion on entrances and the process). There was also a miscommunication on the checkout time, but it wasn't that big of a discrepancy. We absolutely loved the pool and amenities this place has to offer and wish we could have stayed longer! Thank you for a great stay!

Love coming to AWA so this year we invited a bunch of friends. The condo is fantastic for large groups, very spacious. Host very responsive and we had zero issues. The only thing to be aware of is this is unit A101 so it is right by the main road which is quite noisy at all hours. However it was never hard to sleep. The patio is also quite small and less comfortable than other small units we have rented here but the AWA complex has dozens of great places to hangout anyway. Overall definitely recommend for large groups.

This is a beautiful and spacious unit with easy access via foot or taxi to Playa Del Carmen and Playacar Beach. The AWA building itself is also stunning with great amenities and friendly staff. I wouldn't recommend this space for light sleepers, or I would suggest bringing ear plugs. The road noise was very loud throughout the night. Music can also be heard from the restaurant across the street until 10:30pm. I would also note that we received three different check out times. The Airbnb booking stated check out was 11:00am, the hosts told us it was 10:30am the day before checkout, and the property manager told us 10am. I sought clarification from the host, however the cleaning staff arrived at 10:00am which made the check out process feel a little rushed as I had been expecting an additional hour per the booking details. hopefully this is something that can be made consistent for future visitors. All that said, overall we enjoyed our time at Justin's space.

4BR Condo in Playa del Carmen

Kent

Repeat guest

Excellent, 1 year ago

This was my third stay at AWA and the second in this unit. This unit is the best available and perfect for a group looking to relax in luxury. It’s quiet, convenient, and the AWA facilities are so close from the unit. The gym is amazing and 2 min walk away, the super quiet infinity pool that no one seems to know about is just up the elevator, and there is basically a manicured jungle out your back door, which is an amazing space at all hours. A few steps down the back patio path gets you to the main pools (+ bar + lounge). It is very quiet, relaxed, and safe. Friends and family have also visited AWA (and this unit) after my gushing of it, and were not disappointed, although being initially nervous about not being at an all inclusive. I love hitting all the small restaurants in town, getting my laundry done across the street, and hitting the beach. Had a lot success with airbnb experiences also staying here. Justin was great and I will be back. Space & 📸is as described, which is rare!

I would highly recommend staying here and can't wait to return! The property, especially the pool, was even nicer than the photos. The 4 bathrooms was great for our group of 8 girls on a bachelorette trip. They even went above and beyond and helped my fiance surprise me with flowers! Good to know: - The front desk called us a taxi the first night and then we messaged them directly for pickups the rest of the trip - Their is an OXXO, a cafe and a restaurant across the street if you don't feel like going into town - The pool bar has great drinks and snacks but is cash only - Bring/pack conditioner because the OXXO doesn't sell any and the airbnb only provides 2-in-1

The place seemingly is in a beautiful complex in playa. Pool facility looks nice and there are a lot of amenities. However, after staying here for 6 days, I have to say - I will not come back. Our unit was by the road so you can hear cars and people all night and lights were brightly on. Security is so strict that it feels unwelcoming when coming in and out of the facility and it isn't super clear what you are supposed to bring and which gate is accessible to guests. one day we wanted to try the gym, it was closed - and there is no good walking distance food options. cabs are all in a network costing leg and an arm to get in and out every single time. Justin and Tom tried to communicate their best but it just wasn't a good experience from the facility itself.

Host Response

Thanks for your feedback, Agnes. We’re glad you enjoyed the complex and appreciate you sharing your thoughts. Just to clarify for future guests, while the unit is located near the road, it’s well-insulated and typically quiet, and we’ve added blackout blinds to make the bedrooms even more comfortable. The gym is now open again, and there are several great restaurants and cafés just across the street. Taxis are readily available and usually cost around $10 - 15 USD for most nearby trips. We’re always looking for ways to make the experience smoother and have updated our guest messaging to help clarify directions and facility details. Thanks again for staying with us!

4BR Condo in Playa del Carmen

Kelly

Good, 1 year ago

OK, not great. The condo layout is as described. The patio photo does not accurately show the clutter around the grill (mostly cleaning tools like mops and buckets). We knew there would be no laundry in the unit, but it also does not have a dishwasher, and the condo only had 2 dish towels and 1 sponge for washing dishes. More kitchen linens are essential, especially with no on-site laundry. There was only 1 kitchen garbage bag provided—we bought more. The living room’s seating is not sufficient. The pool facility is beautiful, and we hung out there a lot, but the pool water itself got cloudy on busy days—needs more staffing to keep it clean. There was gross grime at the base hinge of the primary suite’s shower door. The gym is nice, but you have to bring your own towel and water. We enjoyed going for walks in the neighborhood and to the beach, and the store, laundry, and restaurants across the street were great. This review is honest feedback. I am a host and would take it to heart.

This place was incredible. Totally made our family vacation. AWA is an amazing property. The pool was pristine, front desk agents were incredibly helpful, the gym had great modern equipment. There are amazing restaurants right across the street, and shopping just a few blocks away. The apartment itself was spacious, clean and well-stocked. Had everything we needed. We had a party of 9 that fit comfortably, with our toddler sleeping on the couch in the upstairs bedroom. Justin was helpful and responsive. He even came by to help us find grocery stores. The only thing that we expected based on the description was a washer/dryer in the apartment. It was no problem though, the laundromat was right across the street and had clothes laundered in 24 hours or so for a fair price. We will definitely be recommending this place to friends, and plan on visiting again!

I would like to start off by thanking Justin, Jan, and Tom who have been spectacular hosts, going above and beyond and ensuring our questions were answered promptly and always in the utmost respect. Our stay was exceptional from start to finish. The space was immaculate, beautifully decorated, and thoughtfully equipped with all the amenities we needed for a comfortable and enjoyable stay, especially having two babies with us! Our hosts were gracious and attentive to our every needs, providing helpful recommendations and ensuring we had everything we needed. The location was as perfect as you can wish for! We appreciated the peaceful ambiance and the attention to detail throughout the space. I would also like to thank Karen from the Samson Waters concierge service for her professionalism and kindness! Overall, it was a fantastic experience, and we wouldn't hesitate to book another stay at this Airbnb in the future. Thank you for our dream stay!

4BR Condo in Playa del Carmen

Jennifer

Excellent, 2 years ago

Great location, beautiful unit. Host always replied quickly to any questions. Would definitely rent this unit again!

I thought overall this place deserved a 5 star. Justin and his partners were extremely quick at replying and making sure we had a great stay. They allowed for an early checkin, they were quick to add a couple guests to the system, and even were quick when a couple lights died in the unit. A few things that I think are important to note but do not reflect Justin or his partners but rather the condo/resort as a whole are the following: 1) The pools were quite chilly (it was warm out so that is not an issue), but important to know these are not heated pools. 2) The hot tubs were “broken” i.e., they were just as cold as the pool water. No fixes for the entire time we were there. 3) They ran out of water at the front desk so we had to go to a store to buy the big jug of water. 4) The sauna was odd - The door had giant circular hole which defeats the purpose of a sauna. 5) The hot tubs in the gym were also cold. 6) The pool sticks were broken - Weren’t fixed after 7 days.

Stayed at Justin's place with 6 friends and an infant for a week. The condo was excellent for our large group. We also really enjoyed the amenities in the building, spending lots of time at the pool and using the gym. The restaurants near by were very good, and it was an easy walk or cab to Playa for a beach day or a dinner. We also really appreciated the help from Karen at the Concierge service, she helped with equipment for the baby, a day trip and anything else we needed. 100% would stay here again.

the beach to walk is more like 20 min or more. if you can get through one of the resorts to their beach area I suggest it bc it's beautiful. 5th Ave also a 15 to 20 min walk. it would be so great if bikes came with the place. The home and property is beautiful. we had few issues with th place but he was so quick to respond and was right on top of it. Great communication from the host. the location is close to everything if you have a bike moped or car. there's not a bunch of options within walking distance to eat. the laundry service is very convenient. the pool is nice and relaxing. overall we had a good stay.

It was a wonderful stay! The house is so spacious, it was very clean, and we felt very comfortable. We loved to come back home after our outings in a hot Playa del Carmen, the house was always fresh even without air-conditioning. The laundry just opposite was a fabulous perk. The Argentinian restaurant and the bakery, also opposite, were also very nice. The pool is huge and it was never crowded. The gym was huge! All in all, we liked it so much!

Our family of eight (6 adults and 2 kids) spent a great week at Justin's, relaxing at the pool, enjoying the beach and exploring the area. The condo was spacious and quiet. The pool was fabulous and the gym large and well equipped for those wanting a good workout. Justin was helpful with local recommendations and quickly responded to our needs and questions. Playa Car is a relaxing, quiet community with easy access to the beach and Playa del Carmin.

Justin’s place was just as described, beautiful spacious and bright. The infinity pool on top + the main pool at the bottom were great. Drinks were very reasonably priced. Concierge was very helpful with getting us cabs when ever we needed one. We stayed for 8 days and the location was great as you are a 15 min. walk to Playa del Carmen. Unit is in a gated community which the guards take very seriously. Having a small grocery store across the street was very convenient but it has a very limited selection of items. Some items to keep in mind: Italian restaurant food was okay. What was annoying about the restaurant was the loud dance music played until 12 or 1 am. Bedroom windows face the street. I would recommend a 10 cup coffee machine as they currently only have a 2 cup. If staying 7 days it comes with a unit cleaning. Arrange this in advance as we only were emailed 30 min. in advance. At that time I would schedule for additional water and fresh towels as coordinating becomes a chal

The pictures do not do it justice. The pool area is gorgeous! I loved the French bakery across the street and my husband loved the gelato place. I ordered groceries through Justin's consierge. There were items that were incorrect and items missing. I talked to Abi and he was going to correct things but never did. We ran out of filtered water and asked for more. We were told to buy a jug across the street and we would be reimbursed. This should have been done in a timely manner. We had the lobby call us a cab the first night and we were told it would be $40. It was about a 2 mile ride. We said it should not cost that much and we got it down to 600 pesos. Later we found out it should have been no more than 150 pesos. Justin knows a great masseuse named Stephanie. She came to the condo and was great! We also had 2 chefs come cook for us one night. Some of the best food we had. We enjoyed our stay. Justin responded quickly.

4BR Condo in Playa del Carmen

Brenda

Excellent, 3 years ago

A very nice place for a pleasant stay. Very comfy beds and spacious bathrooms. Everything as shown in their photos and little else. We needed time to enjoy all the place has to offer. Justin and Tom were always attentive to every detail, very friendly and polite, always answering the slightest doubt. Undoubtedly an excellent place to arrive with the family. The master bedroom is huge and very confortable. What I loved the most is that it's full of natural light which is something I really appreciate and appreciate. The only thing that was missing was a blind in the room that faces the steps as privacy is somewhat exposed. Otherwise, a great option for an unforgettable vacation. Highly recommended.

Playacar is an excellent choice for a base in Playa del Carmen - a beautiful, peaceful gated community with great places to eat and drink, as well as a few essential shops. The apartment is spacious, very modern, and very nicely equipped so we were extremely comfortable here. The pool is beautiful, the beach about a 15 minute walk away. A local concierge is on hand to help if you need anything and we found them very helpful. Would highly recommend this excellent airbnb!

4BR Condo in Playa del Carmen

Karla

Excellent, 4 years ago

Great place to stay at! Staff is friendly and helpful at all times. Super close to everything you might want to visit. The pools were our favorite part of this Airbnb.

Great place. Very clean. The pools and outside areas are amazing! The concierge was helpful in setting up transportation. The only thing I was really frustrated in was that we (10 people) stayed 8 nights and we only had the one trash bag for the kitchen. No cleaning supplies. One roll of paper towels. No more toilet paper. Guests need to be warned that if they stay longer than than a couple days they are going to run out of supplies and will need to purchase it. This is the first time that hasn’t been provided to us at an Airbnb (even in Mexico). Otherwise, it was an amazing stay!

Host Response

Hi Deona, Thank you for the feedback! In light your comment about the extra supplies, we now have fully stocked our storage closet with more essentials. This won't be a problem in the future. Thank you again for being a great group and hope to have you back!

I will say that this Place is better than a 5 stars hotel. Amazing warm communication. I will totally recommend staying here, especially if you come with your family and you wanna stay together and have quality time during the holidays. I definitely will stay in the same place if I go back to playa del Carmen. The location was amazing, the house is pretty luxurious, the area is a high standard neighborhood and they access to Quinta Avenida is easy and very close.

This is a great condo for the value! We enjoyed the condo facilities immensely! The beds are firm to medium and the pillows are comfortable. The a/c in every room works well for all comfort levels. The pools and whole place are well maintained and everything is so new. Concierge was quick to reply and answered every request. We had them shop for us and everything was delivered and put a away neatly. The coffee maker was odd though so we were never able to figure it out. I’m sure you could find a YouTube video to help you figure it out or if not use the French press but we didn’t know how to use that either. We never went to the local beach but loved eating at Viva Palapa. It’s fresh, delicious and reasonable. All in all, a great place to stay , close to everything and very nice!

This home was such a dream! The pictures alone do not do this place justice! This home is located in a gated neighborhood called Playacar. We felt extremely safe as there are guards that let you into the neighborhood & additional guards that are watching the property. This is NOT a hotel. The people here are either renting/booking a vacation, or actually live here. Because of this, it was extremely calm & relaxing. Not busy at all. I would personally say this is a perfect spot for adults — for kids, maybe not as much as it is more of a relaxing environment. Pros: we felt super safe, check-in was so easy, cute restaurants, a market, & laundry mat steps away from the room, home was so spacious & clean, bar at the property was ridiculously inexpensive, & Tom & Justin responded so quickly. Also, downtown Playa del Carmen is a short walk/drive. We drove due to having a baby with us & my grandma. Concierge in the front ordered our taxis for us every time! Cons: had difficulty locking the door, it was a challenge to have food delivered due to it being a secured community & there was so much construction next door (completely out of anyones control). I would 100% stay here again, but probably without children. Steps to go upstairs were a bit challenging/dangerous. Other than that, I have no complaints! :)

What a wonderful place with conscientious and responsive hosts. We loved our stay at Justin’s place it was exactly what the pictures promised and even more beautiful in person. The location was perfect for our multi-generational family trip. Public beach access was little to far for us and difficult with a stroller but we did beach days at beach clubs in Playacar and PDC. The shops and restaurants across the street were great and convenient. Could not recommend this rental anymore!

4BR Condo in Playa del Carmen

Karla

Excellent, 4 years ago

We all loved/enjoyed this Airbnb ! :)

Great! There were 8 of us and we loved our stay at Justin's. Great location next to the beach and the city 15 min walk. Small shop just across the apartment is great. Super large apartment the space is super nice little barbecue outside really great. However, it is missing some equipment like a dishwasher for a house of this number it is necessary and washing machine and dryer however there is a laundromat that does the job right in front and very reasonable price. For the upper bedroom that overlooks the living room unfortunately the wooden shutters let all the light through and in the morning it is very annoying. Regarding the concierge Marcelo, these prices are excessively expensive, especially the airport transfer and also the touring agency with whom he puts us in contact. I recommend the key to playa on Instagram. The best prices.

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