Guillermo

Reviews

Superhost

68 total reviews

90% rated 5★

68 reviews

4.85

2024–2026

68 reviews

3BR Condo in Cholula

Javier

Repeat guest

Excellent, 4 weeks ago

Excellent place, spacious, very well located, clean and in very good condition. It's our second time at the place and we will definitely return

Excellent apartment, very tastefully decorated. The living room is spacious and extremely comfortable, perfect for enjoying a movie and spending a pleasant time. The beds are lovely; the mattresses are very comfortable and allow for an excellent rest. Our host, Ibeth, was incredibly kind and helpful throughout the stay. We even had a medical emergency due to severe stomach pain, and without hesitation, she sent us a paramedic at no cost to us. That detail made a big difference and shows the level of care and commitment she has for her guests. I highly recommend it. It's definitely a place that's totally worth it and one we'd gladly return to.

3BR Condo in Cholula

Javier

Repeat guest

Excellent, 4 months ago

Beautiful apartment in excellent condition and very tastefully decorated

3BR Condo in Cholula

Citlali

Repeat guest

Excellent, 5 months ago

Everything was wonderful—very clean, nice, and tidy. It's worth the cost.

The space is very nice, bigger than what you see in the photos, the rooms are clean, internet and smart TV work well, the terrace is very nice. For families or groups of 6-8 it's amazing. Ibeth was very kind, she offered us a very tasty rosca de reyes. The only details to improve would be that the toilets are leaking, after a couple of uses the water starts to run and it smells a little bad. Another detail is that there is another apartment below that they also rent and you can hear everything that happens, so we didn't have the best rest because after midnight we heard the party of the guests below very loudly.

It was a wonderful stay, from contacting him, giving us the passwords, and the punctuality. The place was extremely clean, the towels and sheets smelled fantastic, everything was decorated in a Christmas theme and there was a little tree! For Christmas! The host was excellent and gave us recommendations for restaurants, and he answered any questions immediately. Our stay was wonderful and unparalleled, we want to return!!! Thank you

I can't really speak ill of Guillermo because I never had any specific communication with him. The person who assisted me was completely unsympathetic, with a very arrogant and rude attitude. In short, several things happened during my stay that made me very uncomfortable. They blamed us for a broken tequila shot glass when it wasn't broken. I have a picture she shared with me of it looking like they were washing it, and it's illogical that they didn't notice it was broken sooner. Anyway, I used a soundbar that was part of the apartment during my stay, which caused some incomprehensible frustration. They took a long time to resolve the water issue, and there was actually no hot water. In short, zero customer service. They should take some training courses because, after all, they are providing a service, but oh well.

Host Response

This comment does not accurately reflect what happened during the stay. Multiple complaints were received about excessive music volume until around 3:00 a.m., clearly and repeatedly violating the rules of the accommodation and the building. Use of the soundbar does not authorize ignoring the rest hours. The tequila maker was in perfect condition before the guest's arrival. The damage was detected after your departure and was not caused during cleaning. The suggestion to the contrary is incorrect. Communication from the team was objective and focused exclusively on enforcing the rules and protecting the property and the coexistence of the building. Demanding respect for rules does not constitute bad service. Our accommodation is suitable for guests who respect the rules, the space and the community. For stays with parties or loud music, this is not the right place.

3BR Condo in Cholula

Andrea

Excellent, 9 months ago

It's a MAGICAL place!! It makes your stay in Val'quirico much more pleasant.

3BR Condo in Cholula

Jaime

Excellent, 9 months ago

Thank you very much for everything

3BR Condo in Cholula

Erick

Excellent, 1 year ago

Excellent place, as advertised, you feel at home, the hosts are very friendly, they responded quickly and answered any questions we had, they were always attentive,

3BR Condo in Cholula

Miguel

Excellent, 1 year ago

It was a very nice experience, the place is very cozy and quiet, with all the necessary amenities to spend an unforgettable experience, thank you very much for everything, the accommodation is highly recommended.

3BR Condo in Cholula

Andrea

Excellent, 1 year ago

Great choice! In the heart of Valquirico, the location is perfect, the apartment super cute, comfortable and well equipped. We will definitely be back

3BR Condo in Cholula

Juan

Excellent, 1 year ago

Really enjoyed our stay here with my family. Plenty of room and very easy to find. Very clean and very comfortable. Guillermo was very responsive and polite. Will definitely book again and highly recommend.

Host Response

A pleasure to have been your host, and we look forward to seeing you here!!! Blessings!!

Val'Quirico is an EXTREMELY beautiful space, but ultimately it is priced considerably higher than the services it offers (I would expect spas, massages and jacuzzis, for example). Taking this context into account: Guillermo's apartment is BEAUTIFUL. It is a perfect accommodation for the whole family, it is new, clean and tidy; it allowed us to use the fireplace which was made a very kind detail and in general it is a place that I would return to. I would only add being able to use the fireplace on the terrace, add some heaters and extra blankets, and reduce the price for extra hours :) .

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