Nick And Crystal

Reviews

Superhost

97 total reviews

95% rated 5★

97 reviews

4.92

2019–2026

97 reviews

3BR Condo in Puerto Peñasco

Carlos

Excellent, 1 month ago

Beautiful relaxing view and comfortable stay

Our stay at The Palomas resort was excellent. The check-in process was very easy, and Crystal and Nick were incredibly helpful throughout. Days before our arrival, they sent detailed information about the check-in process, local restaurants, fun activities, and things to do in the area, which made planning our trip so much easier. Their condo was perfect — very clean, everything worked flawlessly, and the oceanfront view was absolutely stunning. Waking up to that view every morning was one of the highlights of our stay. I highly recommend Crystal and Nick’s condo for anyone looking for a comfortable, well-maintained place with exceptional hosts. We loved every moment and would absolutely stay again!

We recently stayed at Las Palomas, and it was perfect for our family of 4. The condo was spacious, with a third bedroom featuring bunk beds, which was a pleasant surprise. The location was incredibly convenient, just across from the elevator and with parking close by. We were also impressed with how quiet our stay was and loved that we received daily room service, an unexpected bonus. The views of the ocean were stunning, and the resort itself was well laid out. The host was fantastic, responding quickly to all of our inquiries and being very attentive throughout our stay. In addition to the lazy river, some features that make this resort unique compared to others are the hammocks, a splash pad for the kids, and the Palapas on the beach with lounge chairs. The only minor downside was that the condo didn’t have floaties for the lazy river, so make sure to bring your own. Overall, it was a great stay, and we’d definitely come back!

The property is exactly as described and pictured. A very amazing rental unit. It slept 6 comfortably in three private bedrooms. Nicely appointed with high-end touches and convenient to elevator. Panoramic view of Ocean, Pool Area and Beyond. We watched para-sails, jet ski and banana boats on the ocean. The resort offers you the option of a semi private beach front or poolside lounging to catch the sun. We paid a private shuttle for 6 to local restaurants for 2 nights and ate at the Phase I restaurant once. Each of these experiences exceeded our expectations. If you are comparing units in Las Palomas and this one is available we recommend you grab it. It is a very nice unit for family of 4 - 6

We absolutely loved this condo, this was our first time traveling to Puerto Peñasco, we had some reservations but the resort and the condo put us immediately at ease! The condo was welcoming and the resort was so beautiful, the beach was an elevator ride away, that was the best place to relax and enjoy the gorgeous views and crystal clear beaches. Nick and Crystal were great, we actually enjoyed ourselves so much we extended our stay one extra day, Nick and Crystal made the process super easy with their quick responses! Thank you so much Nick and Crystal! We will definitely be back again next year!

Nick and Crystal were wonderful hosts for our trip to Puerto Penasco. We checked into their condo on the tail end of hurricane Hillary, a wild experience. They were incredibly responsive and made sure that everything we needed was taken care of. They went above and beyond to make sure that our trip was great and that we had the time we needed to enjoy Las Paloma’s. We would stay here again in a heartbeat! Thanks again guys!

My family & I visit Puerto Penasco several times a year, this was one of the cleanest & well stocked condos we've stayed in. Clean & comfortable linens, plenty of blankets & pillows for the whole family, good water pressure in the showers, everything worked as it should, no burned out lights inside, plenty of comfortable furniture inside & out, nice view of property & ocean, great access to elevators, trash, garage, front desk. communication with hosts was excellent, fast response time, clear & thorough instructions & and recommendations. The only issue we had was that the bed in the master has a very pillowy top to the mattress, which doesn't much support, but that's just personal preference & not a negative for most people. overall 5 star experience. Highly recommend.

This condo was terrific and perfect for our family of 6. The views were great, and the condo was very clean and well furnished. We enjoyed having the large balcony with comfortable furniture. The beds were very comfortable, and two bedrooms have perfect ocean views. I also appreciated their prompt, clear communication, as well as their suggestions for restaurants, activities, etc. The resort was nice, and it sits on a beautiful beach with perfect sand for walking barefoot for miles. I look forward to another stay in Crystal and Nick's condo in the future!

What a fantastic condo. You get a gorgeous view of the resort and the ocean; we practically lived out there. Nick & Crystal are fabulous hosts who answered a dozen questions even before we arrived. It was nice to have quick responses. The beds and couch are super comfy.. each tv had Netflix which was nice. The kitchen had everything you need to cook (except spices ) .. there’s nothing I’d change about our stay and will without a doubt book again.

The condo was beautiful! It was 100% accurate to pictures. It was very clean. Nick and Crystal were very communicative and helpful when it came to questions, reservations, and accomodating to our needs. The resort is by far the nicest we've stayed at on that coastline and includes many amenities such as a pool with a swim-up bar as well as aerobics and Zumba classes daily! Be ware you must be 25 to check-into las Palmoas. They stay was wonderful and we will for sure be coming back.

3BR Condo in Puerto Peñasco

Judith

Excellent, 5 years ago

Love it!!!

Excellent stay at Crystal and Nick’s!!! The apartment was sparkling clean and had everything one needs for a more than comfortable stay. The view from the 11th floor can’t be beat and we enjoyed drinking coffee at sunrise and sunset each day. The pools, the gym, the beach and 1 restaurant are open, but all greatly limited as to the number of people allowed which is reassuring and annoying at the same time. So get to the pool early if you want a poolside lounger!! We enjoyed the beach and although it was quite cold for us we still enjoyed walking and collecting shells each day. The hotel staff was very professional, friendly and always enforcing Covid measures which was great. We enjoyed PP and would definitely return to stay in this same apartment.

Nick and Crystal condo is warm and inviting. You truly have everything you need in the condo. The ocean front view is always amazing. While we are frequently in Puerto Peñasco, it was nice to return to Las Palomas after seven years and a half years have passed. We originally had plans to go to the pool and beach to enjoy water sports but their condo was so relaxing. Other than going outside for meals and to the gym, we stayed inside and had a wonderful time hanging out with one another. Everyone needed to catch up on sleep so we truly enjoyed our R&R! The resort remains to be well kept. The staff is very polite and hospitable. Customer service is highly important to me and they did an awesome job. Thank you again Nick and Crystal for hosting my family. My son enjoyed spending his birthday there. Happy Holidays to you. -dlb

Amazing beach front condo with great views and outstanding hospitality. In times of COVID you cannot take sanitary measures lightly, Nick and Crystal's place meets all the necessary requirements to spend an amazing vacation with your families without compromising your health.

Host Response

Hi Mauricio! Thank you for the amazing review! We definitely take sanitary measures seriously. We are happy that you had an awesome vacation and look forward to having you back soon!

I have have been to Rocky Point several times and can honestly say Nick and Crystal's place is by far the best I've stayed at. The condo is beautiful, very clean, very well supplied and in a great resort with numerous activities for everyone. The place is equipped with everything you'll need to enjoy your vacation, including many thing that you wouldn't even think of. They also have done a fabulous job of decorating the place in a very stylish way that makes you feel at home. However, as perfect as the condo is, that is not why I am so sold on this place. The reason is Nick and Crystal are phenomenal host. They were so quick to respond and help with ALL of our questions and needs. Our trip was a few weeks ago shortly after Rocky Point had just reopened to vacationers. We had some concerns, many questions and a few requested. Nick and Crystal took care of everything immediately and went above and beyond to help us. It is so comforting to know that they were truly wanting us to have a great experience. I should have probably written a horrible review so their place would be available for my next visit. That would be for selfish reasons only :) Nick and Crystal are deserving of all the praise for being such good people and sharing their beautiful Condo! Thank you again for all your help in making our family vacation so memorable. Jim & Mylinh

Host Response

Hi Jim and Mylinh! Thanks for taking the time to write such an amazing, detailed review! It's great to hear that you had a wonderful vacation! We look forward to having you stay with us again in the future!!

Nick and Crystal are very quick with responses and gave great location spots to eat ..the condo is BEAUTIFUL and has everything thing you need to feel comfortable and enjoy your vacation.. from dishes, cooking utensils and cookware, spices, wine glasses, you name it it’s there ..the place is VERY clean and welcoming .. I truly felt I was communicating with a friend when I messaged Crystal..you can not for wrong ..the view is AMAZING!!!

Very clean and well stocked with everything needed, just like home. Check-in was friendly and quick, unit was just as advertised. Location is great, close to all the action, with wonderful oversized patio offering amazing views of sunset! The extra room with bunk bed is very handy and my entire group was comfortable and impressed with everything. Great host, quick responses, book this unit and quit wasting your time looking for something better!

Excellent accommodations! This condo is hands down the BEST unit I've stayed in. The views from the bedrooms, living room and large balcony are to die for. The condo had all the comforts of home and the kids loved having their own bedroom instead of being stuck on a pull out sofa. Nick and Crystal were amazing to work with and they provided every detail to ensure a smooth check in process and comfortable stay. Las Palomas is a beautiful resort, and the staff were great! I loved having housekeeping available every day. Also, it was great to be able to order room service late at night. This will definitely be our go to condo every year!!

We had a wonderful time at Nick and Crystal's condominium! It is tastefully appointed and you feel like its your own. The kitchen is fully equipped with everything you can think of. It was awesome having a crockpot and an impressive array of spices, pretty much every spice one would ever need! The extra room was perfect for my four year old she loved having her own space and television. The balcony is lovely and perfect for a meal outside or just sitting and relaxing taking in the awesome view. The bedrooms are lovely and comfortable. We loved sitting on the beach at the resort and pretty much being waited o hand and foot the staff are great and also the locals, eating fresh mangos and other treats brought to you never got old. Some very small considerations are the pillows are very fluffy and full so if you are side sleeper they are perfect but if you sleep on your back you might want to bring a flatter pillow also the sun comes right threw the blinds in the morning because they are like bamboo slats. The sun didn't bother me I loved getting up at six and catching the sunrise from the balcony but if you are not a morning person an easy fix is a sleeping mask. Nick and Crystal were awesome hosts and so very accommodating, I had a special request and they responded right away and were able to make us so very comfortable. This will be our go to unit in Puerto Penasco! We will definitely come back and stay here again!

The balcony has Beautiful Ocean view. You can also see the entire resort pool areas from here. Modern finishes and appliances. Kitchen was fully equipped which was nice since we did bbq one of the nights we stayed. Condo is clean except the floors were a little covered in sand so we had to sweep twice to make sure we didn’t take the sand onto the beds. Very convenient to have washer and dryer in the condo as well. Definitely will stay here again.

3BR Condo in Puerto Peñasco

Jose

Excellent, 6 years ago

Amazing place to kick back and relax on the beach or the pool. Beautiful home and extremely clean. Crystal is extremely helpful and you can tell she really wants you to enjoy your time away from home!

If I could give a ZERO star review I would. Dealing with Crystal was very difficult. Upon arrival to the resort our reservation was not able to be found. After going to both buildings after each of them telling them to go to the other building… we were finally checked in. Unload all of our luggage and went to the elevator to discover that the 2 elevators to the building were out of order for maintenance. I walked back to the office to inquire on how to get up to the unit, which was on the 11th floor. They told me I needed to go to the second floor and access the elevators from there. Walked all the way back to the garage, lugged our luggage up to the second floor… only to find it still did not work. Finally we made it all the way to the 11th floor with our luggage, only to find out that the unit had no running water. I called back to the front desk and they said it’s a known issue and its estimated to be back on by 1:00 the next day. Why were none of these issues brought up to me upon check in??? I have no clue. I messaged Crystal about the issues we have already been having and inquired about a partial refund for the night since out unit was without water. I explained to there that I was aware it was a resort issue and out of her control, but since it’s her property, she should be financially responsible no the inconvenience. He response was “Isn’t the view great, maybe go off the resort and find a restaurant if you need a bathroom.” I reiterated to her that we were making due of the situation but I was very unhappy with her customer service on not owning up to the ordeal at hand, and refusing a partial refund for the night like I requested. I told her that we currently had to use the water bottles we brought with us to refill the toilet to get it to flush. She then continued to tell me I was rude, and if I was unhappy I could find another place to stay, and that no other guests were complaining. After again telling here we would stay instead of relocating in the middle of the night, I decided to just stop trying to communicate with here because she was so difficult. Never again will stay in one of her properties or encourage anyone else to either. Her complete disrespect for safety and comfort of her guests was ridiculous. I can not believe she would suggest her guests to find a different place to stay in the middle of the night… in a foreign country. I was also very upset that there was an undisclosed video surveillance on the unit as well… which has been reported to Air BNB.

Host Response

Kyle is an Extortionist and a Liar. Every piece of this review is false. From the minute he checked in, his goal was to get a free vacation and he lied about several things to try to accomplish this. Within 30 minutes of him checking in, he was demanding refunds and extorting us over false claims. He demanded that if we didn't give him a refund, he would write a bad review. We send every guest a confirmation email from the resort and a confirmation email from us personally. In this email, it gives driving directions, directions on where to go when you arrive at the resort, how to check in, which phase our condo is in and where to go after you check in. He received the resort paperwork and our personal email and sent us confirmations that he received both. There are only two places to check in. Phase 1 or Phase 2. Everything in the resort is very clearly marked. His claim on the elevators is an absolute lie. We have documentation from the resort that the elevators were functioning. There is also security camera footage in the public hallway showing him using the elevator at arrival and throughout his entire stay at the resort. We can provide the footage to anyone who would like to view it. There was a temporary disruption in the water to the building. However, it was not a complete outage and restrooms and drinking water were made available a few steps away. We did acknowledge that this was definitely an inconvenience (that wound up lasting a very short time). We explained to him that we would figure out a refund, but needed to see how long the water was out before we could even determine what would be fair. His response was to send us a photo of his feces in the toilet. At that point, we knew what type of person we were dealing with and offered him a full refund and that we would help him find other accommodations either within another building at our resort or at another close-by resort. It was 6:00 pm and the sun was still shining brightly, Not the middle of the night as Kyle claims. Of course, he didn't want to go anywhere else. He only wanted to stay in our amazing condo for free. We tried desperately to diffuse the situation, but he continued to be belligerent and unreasonable. It was very obvious that he had an agenda of extortion. His claim on undisclosed video surveillance is another lie. There is NO surveillance of any kind in the condo. The only surveillance around is in the public areas of the resort, which is standard for any high end resort and is in place for public safety. We have a ring doorbell on the exterior of the condo like many condos in the resort. It is mounted next to the front door and looks out to the public hallway, elevator and stairwell. We are very transparent about this and have it listed in our house rules and have a picture of it in our photo gallery. It is obvious that we aren't trying to hide anything and it is not in an area that would compromise anyone's privacy whatsoever. We were also notified by the resort that Kyle was extremely belittling to the resort staff, cursing at them, telling them that they need to learn English and slamming the door in their face. Our guests comfort, safety and experience are our highest priorities. We want our guest to make amazing memories with their friends and families. You can clearly see from All of our previous guests' reviews and the guest reviews after Kyle, that they have all had great experiences and those reviews show a true depiction of the experience that our condo and resort offer. Anyone with common sense can clearly see that Kyle had an agenda of extortion. Unfortunately, we were his target on this occasion. For anyone looking to rent our condo, please feel free to message us directly about this situation. We are very confident that you'll love your experience in our condo, just like the rest of our guests. :)

The condo was perfect. The kitchen was fully stocked. With everything you might need well on your vacation. The beds were so comfortable we were tempted to look at the label to see what it was. The resort and the condo was spotless. The staff at the resort were attentive even ringing the room to let us know we had left the lights to our car on. Over all would definitely stay again at Nick and Crystal’s condo.

Host Response

Thank you for taking the time to write a wonderful review Joanna! It's great to hear that you and your group enjoyed your stay! We look forward to having you back again soon!

Place is very nice. Nicely furnished and organized. We had everything we needed and more. The place was clean and well stocked with all the cooking gadgets. One note; small bedroom is actually an office/den space. No room to place clothes, so we had to use floor to place our luggage, which leaves almost no room to turn around. Using it for kids would be fine. In our case we had 3 couples and we were the couple with the kids :(. Check in process is not the best either. The stuff does the best they can but they are strict at 4 pm check-in so everyone is there at the same time. I hope they change that but I doubt it. Owners were great and very responsive which is greatly appreciated. We would recommend the place and we would come back for sure. it is also very close to the beach which is a plus. Not a lot of walking like some other condos in this resort.

My first time setting up and staying at an Airbnb. Process was very painless and simple. The hosts were great at responding quickly to some original questions I had. I’d say pictures obviously don’t do the place justice. It is truly an awesome place with completely awesome views. I’m so glad that I brought my spotting scope and tripod especially after we saw a pod of dolphins swimming and we saw those with the naked eye. Then I was able to view them more closely with my spotting scope. I highly recommend it also the hotel staff are all very friendly . And we just love the idea of being able to splurge on room service.

3BR Condo in Puerto Peñasco

Jason

Excellent, 7 years ago

Amazing place! The 11th story views are incredible. The hospitality of the Las Palomas staff is top notch. Highly recommend.

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