Alberto
Reviews
264 total reviews
84% rated 5★
264 reviews
4.81
2014–2026
264 reviews
Rodrigo
Excellent, 1 month ago
Excellent stay. The place is just like the photos. The host is always attentive. The hotel facilities are very nice.
Ana
Excellent, 1 month ago
The hotel is very nice
Andrea
Excellent, 2 months ago
Everything is very good, central location and the host is attentive
Karola Valeria
Excellent, 2 months ago
Excellent vacation. My family had a great time. The place is very clean and looks just like the pictures. The host is always attentive and very friendly.
Juan Carlos
Excellent, 2 months ago
The photos of the place exactly match reality. Alberto is a very attentive host, and the location of the place is excellent! We will definitely be back.
Tania
Excellent, 3 months ago
Very nice property, and the host was available at all times. The hotel facilities are beautiful! And the staff is super attentive. ✨
Marcela
Good, 3 months ago
The location of Alberto's apartment is magnificent
Mariana
Excellent, 4 months ago
Alberto was super helpful. The photos do not do justice to how beautiful the hotel and condominium is. We really appreciated the early check-in and the option to stay at the hotel after check-out. Also, the staff were super nice and welcoming. You get the benefits of a hotel experience while paying much much less. We definitely would come back.
Host Response
Thank you very much for your reviews, we will be happy to host you again anytime.
Eric
Excellent, 7 months ago
We really enjoyed our stay. Excellent space and beautiful surroundings! Particularly liked being close to the Marina while also being fairly accessible to central areas of PV.
Michael
Excellent, 7 months ago
Great location and facility our family had lots of fun. Alberto was a wonderful host, friendly, helpful, and very accommodating!
Mario
Excellent, 10 months ago
My party and I really enjoyed our time at Alberto’s place. Very comfortable with lots to do. Family friendly with great amenities. Highly recommend!
Oscar Adolfo
Excellent, 1 year ago
Excellent accommodation to spend a few days relaxing. The services are hotel-like and the facilities are first-class. Alberto is very attentive. We'll definitely be back.
Fernando
Excellent, 1 year ago
Very good apartment.
Griselda Abigail
Excellent, 1 year ago
We love Velas Vallarta!
Roberto
Excellent, 1 year ago
The place is a bit old but it feels well maintained and very clean. The amenities and service are almost like a hotel, although it does not have the hotel's cleaning and linen change service. The common areas are excellent, the pool is around 1500m2 and there is a garden for children to run. Good beach access too. Your kitchen is well equipped. Overall, it's a recommended place to take the family on vacation. Thank you.
Ernesto
Excellent, 1 year ago
The apartment is very comfortable and has everything we need The exterior is beautiful Alberto catered to our needs and attentive to everything Thank you
Erica
Excellent, 1 year ago
Alberto was an incredible host, very friendly and responsive. The resort was pristine, beautiful setting. Location is walkable and cheap Uber rides anywhere. Suite was definitely dated but clean, spacious and comfortable. Good value for the experience!
Tammy
Excellent, 1 year ago
Vellas is a beautiful place to stay with our family.
Jose
Excellent, 1 year ago
Great place, highly recomended! Great host!
Sandra
Excellent, 1 year ago
The accommodation is located in the hotel complex, the territory of which is like a big botanical garden. The swimming pools can be used from early morning until late night. Very spacious rooms and our family feels like home.
Jill
Excellent, 1 year ago
We were thrilled with our stay at Alberto’s Velas Vallarta property. It was a great fit for our family of 6. Having a kitchen with kids was so helpful, and the resort had everything we needed. The grounds of Velas are stunning with the gardens and the staff are kind and helpful. Couldn’t recommend this place more, and hope to come back again!
José Cruz
Good, 1 year ago
Pleasant, but the apartment itself needs a general remodeling. It's a bit outdated but comfortable
Monica
Excellent, 1 year ago
excellent 👌
Jorge
Excellent, 1 year ago
Excellent, we will definitely be back Excellent cleanliness, facilities, view, very spacious apartment with all the amenities, Alberto was an excellent host, he answered all the questions very quickly and with the best attitude Definitely a great place to stay
Gregorio
Excellent, 1 year ago
a spacious, clean suite with hotel amenities
Laura Nataly
Excellent, 1 year ago
A very nice place and the apartment is very clean my family was very Agusto and the host Alberto was very kind and always attentive
Yoselin
Excellent, 2 years ago
A very attentive person, undoubtedly the accommodation is suitable for the price and the pleasant area, I will definitely return
Martha
Excellent, 2 years ago
Great place to stay with family. My girls loved the apartment and the place
Emma Yolanda
Excellent, 2 years ago
The apartment is as you see it in the photos, the hotel is very nice and the area is quiet and easy to access You have everything close by and it's easy Take taxi to go to the village. Highly recommended !!!
Antonio
Excellent, 2 years ago
Very well located, as described by Alberto and shown in the photos.
Joshua
Excellent, 2 years ago
A beautiful place, and excellent service, thank you very much.
Luis Alonso
Excellent, 2 years ago
Excellent place, housekeeping attention, host service, location My family and I had a great time
Juan
Repeat guest
Excellent, 2 years ago
My family had a great time!
Paco
Excellent, 2 years ago
Excellent relationship cost the pools very comfortable and the water at very good temperature
Maria
OK, 2 years ago
Nice place to stay, Alberto is a good and responsive host, I highly recommend Place.
Mon
Excellent, 2 years ago
Very nice condominium, it was a great experience. Albert was aware of my stay at all times.
Christian Alexis
Excellent, 2 years ago
My family and I love it!!! The place exceeded my expectations, upon arrival I was amazed at how spectacular and beautiful it is 🤩👏🏻 I definitely recommend it and I would come again. Excellent place to vacation with very good attention from the host.
Adriana
Excellent, 2 years ago
Great resort for relaxation and enjoyment. Family friendly and cozy.
Lester
Excellent, 2 years ago
Very impressed with the location and the amenities. It felt like we were just staying at a hotel/resort. Alberto was very attentive and responsive to needs. Will absolutely try to book this location again.
Benny
Good, 2 years ago
Great place to enjoy your time in Puerto Vallarta.
Mary
Excellent, 2 years ago
My family and I we had a great time. Nice place to stay and the pools and bars are awesome. awesome stay.
Nanette
Excellent, 2 years ago
We are a family of 4 with two teens and had a great time staying here. We enjoyed all the amenities in the resort - restaurants, pool, store, etc. It was very safe and walkable to the Marina which had plenty of restaurants and shopping.
Maria
Good, 2 years ago
This is a great place, this resort has everything inside the resort like restaurants, groceries, etc. But the restaurant by the beach is over priced for its value and quality of the food. So I recommend to eat outside, there's lots of great restaurants in Marina and Malecon(PV). The place we stayed was great, little bit old but clean and comfortable. Outdoor pool is big and beach accessible. But it was hard to find a seat so if you want the beach chair either in the pool area or for the beach tent, go out early nd reserve the spot, no later than 9am. (if you only leave the personal items there, I heard the workers take them at 9:30am so be reminded of this) Some workers are kind but not all of them. there is kids club and a 2ft pool so it would be great for family with young kids. the host was very responsive and the description was exact as the host mentioned on the internet. My family had great time here.
Michael
Excellent, 2 years ago
This place was perfect for our family. Alberto communicated with us the entire time and even met us in person at checkout. He checked in throughout the week to see if we needed anything. This resort is perfect for kids. It’s big enough for them to explore, but confined enough to feel safe. Our room had plenty of space for our family of five and the beach and pool area was amazing. Highly recommend this place and Alberto’s hospitality.
Esmeralda
Excellent, 2 years ago
An amazing place to spend time as a family ! 100% recommended
Brenda
Excellent, 2 years ago
Beautiful place. We loved it! Definitely recommend and we will be back.
Pedro
Excellent, 2 years ago
All good
Terri
Excellent, 2 years ago
Great condo for our family vacation! We loved the beautiful property, and the pools and beach were spectacular. There was lots of extras we enjoyed including the poolside restaurant and the entertainment in the evenings. We would definitely like to come again to Alberto’s place.
Lauren
Good, 2 years ago
Excellent location. Amazing pool. We were turned off by the condition of the place - while it absolutely worked, it wasn't the standard of most hotels, which I assumed we would get given it's location in Velas Vallarta. Many stains on couches and sheets, showers were in poor condition (old hardware sticking out, dirty tiles, etc.) and the dust on the vents was disturbing. If you are looking for a value though this might be the place. Alberto was absolutely fantastic - extremely responsive, helpful with recommendations - best landlord ever!
Stephan
Good, 2 years ago
We had a great stay in Alberto's condo. Velas is the perfect resort: all the necessary amenities, great location (close to the airport and marina), and not too big (e.g. not a lot of noise, not too crowded). Alberto is very proactive in his communication and really friendly. The condo's furniture and decorations are a bit dated, but still functional. That's what matters.
Jose
Excellent, 2 years ago
Everything is excellent, 100% recommended.
Carlota
Excellent, 2 years ago
The hotel facilities are very complete, the room is comfortable, spacious and with everything ready to enjoy the days in Puerto Vallarta, very grateful and of course we are back !!
José
Good, 3 years ago
The apartment is just as shown in the photos. It's very useful that it has a kitchen and utensils, since the hotel only provides pools, towels and lounge chairs. Everything else has a cost. Alberto is very friendly and always available for any situation. I definitely want to return.
Pablo
Excellent, 3 years ago
Excellent, because you also have amenities as if it were a hotel. Recommended!
Jorge
Excellent, 3 years ago
Spectacular accommodation in every way! The apartment is super spacious and well equipped. It has everything you need to have a very comfortable and quiet stay. The rooms, living room and balcony are super large and comfortable. And the great added value is that it is inside the hotel and you have access to all its amenities and activities!! The pools are huge and very clean, and the access to the beach is very clean and wide! You practically don't need to leave the hotel for anything. Alberto was attentive at all times and always very flexible to help with anything we needed. This is definitely our new favorite place in Puerto Vallarta.
Carmen
Excellent, 3 years ago
The apartment is very comfortable, the complex facilities are very nice, the pools are clean, access to the beach is unbeatable, there are several restaurant options, and the hotel staff is very helpful.
Patricia
Excellent, 3 years ago
Alberto’s place was beautiful, the location was great. We enjoyed the pools and the beach. The location was close to everything we needed. Alberto was very responsive and a great host. We will definitely be back.

Perla
Excellent, 3 years ago
Very nice place. We spent 2 full days without leaving the hotel since the outdoor area had everything you need to have a great time. You can use the facilities, and there are activities at no extra cost. If you go with family, they will have a lot of fun. The hotel staff takes very good care of you. You feel safe at all times. The location is far from the boardwalk. The bus has no schedule. For Uber, consider that if there are 6 or more, the cost to the boardwalk is $500 to $600 round trip. Walmart $80 (for your information, the hotel has taxi service and they have affordable fixed prices). Oxxo is a 15-minute walk away. The condominium is as shown in the photos, clean and beautiful. It has a kitchen with everything you need. For us, it was not a problem that the TV in the room did not work and the other one's power button was broken. It was a minor detail that did not outweigh how much fun we had. As a family, we left happy. Thank you, Alberto. Your service was a 10. Believe me, if you allow us, we will come back. We loved it.
Ruth
Excellent, 3 years ago
Great stay!
Lilit
Excellent, 3 years ago
We enjoyed our stay in Alberto’s place. He was very attentive to our needs. Thank you.
Ingrid
Repeat guest
Excellent, 3 years ago
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Abel
Excellent, 3 years ago
No complaints. Got everything we needed and everything was as expected. Friendly and responsive to messages.
Cruzher
Excellent, 3 years ago
Excellent accommodation, super spacious, very close to the Yacht Haven, and of course, there are many services. The condo is super nice; in short, I would stay here again.
Sergio
Excellent, 3 years ago
Excellent service from the host, super helpful at all times, it was definitely a very satisfying experience.
Petal
Excellent, 3 years ago
We had an amazing time and will definitely be back. My grandchildren ages 1 to 4 loved the pools and beach. Alberto responded immediately to requests and questions and was very accommodating. He guided us to the resources we needed for my grandchildren’s needs. He’s a pro.
Annabel
OK, 3 years ago
Alberto was absolutely amazing with communication and helping us when we needed something. However, the condo is in need of a renovation. There was noticeable mold in the bathroom, the kitchen was rundown and there were stains on the sofa. When we brought this to Alberto’s attention, he offered to have the place cleaned but it wouldn’t fix the underlining issue. We ended up checking out a day early due to this. The resort is lovely and with a renovation, his place would be perfect.
Silvia
Excellent, 3 years ago
Great place!!! will come back again!
Jeanine
Excellent, 3 years ago
I have stayed at Velas Vallarta many times. The property is well taken care of. The pool, restaurants, and service are the best. Alberto was an excellent host. He was friendly, available, and responded immediately to all of our questions. He went above and beyond for us. The condo was very clean, comfortable and orderly and it was exactly as described. We loved it. I would not hesitate to rent from Alberto again.
Cathy
Excellent, 3 years ago
We loved the place! Alberto was amazing and responded right away to our questions! Since there was just 3 of us, he picked us up from the airport and spent extra time showing us around the area. The condo was clean and spacious with a great balcony view! It was also nice having access to all the resort amenities. Location was great and just a quick taxi ride from the airport or to the port where you can catch a tour to any of the local activities (lip lining, ATVs, whale watching, etc.). Brenda at the concierge’s desk was great and helped us book all of our activities! Overall a great experience and look forward to staying there again!
Aranza
Excellent, 3 years ago
The place is beautiful and very peaceful.
Diego Alejandro
Excellent, 3 years ago
Excellent place to vacation in Vallarta. Alberto's apartment is very spacious and comfortable and even better than the photos!
Mike
Excellent, 3 years ago
I really enjoyed my stay! Alberto was quick to respond to questions and very friendly. The unit was very comfortable with some Mexican charm and a great view from the balcony. I’m hoping to visit again some day! :)
Darynka
Good, 3 years ago
Excellent host!! The place is beautiful, the pools are clean and for all tastes, 2 very large with waterfalls, and a super splash pool! The apartment is in great need of maintenance, especially in the bathrooms and kitchen. We went with the plan of cooking and preparing everything in the apartment. Some cutlery was broken, there was no kitchen cloth, the fiber was very used and the microwave oven did not work, this hindered the preparation of the food a bit. If you're not going to use the kitchen, the place can work perfectly for you.
Zaneli
Excellent, 3 years ago
The facilities are just like the photos, everything is very nice, the host's service is excellent. The cleaning was very good, we will definitely come back if we have the opportunity. 100% recommended
Del Valle
Excellent, 3 years ago
We stayed 3 nights with my family and we were happy, the place is beautiful in front of the sea, the pools are beautiful, good security and cleanliness, like a movie, 100% recommended
Steve
Good, 3 years ago
It was a very nice stay at Alberto’s. He was kind enough to let us check in early. Thank you, Alberto.
Cesar Eduardo
Excellent, 3 years ago
Spacious, practical apartment and the best, SUPER CLEAN, also one of the best locations Very safe. The complex is in perfect condition, gardens, pools, restaurants, furniture, very attentive staff, etc. Alberto is a super host, with fast and clear communication, as well as being very accessible. He met me in person when we arrived. I recommend it 100%
Fernando
Good, 4 years ago
Very good host, well located property and with hotel services (not included but available) very comfortable for families
Praseetha
Good, 4 years ago
If you're looking for a budget friendly resort holiday with all the bell and whistles of staying in a resort but not paying the high prices then look no further. Alberto's apartment is the perfect location and size for a relaxing and fun beach vacay. It has all the amenities that a beach resort offers - good sized pool, beach access, restaurants, room service, etc. PLUS things we expect from an AirBnb - space to spread out and cook a few meals. Alberto is hospitality personified - he was available for my questions even before I booked the place and was a caring host after. We were a family of 3 and we didn't get the all-inclusive bands. I recommend paying as you go at the restaurants and venturing out of the resort for some meals.
Sarah
Excellent, 4 years ago
Very nice stay! Location is great and Alberto is very friendly and helpful!
Ana
Excellent, 4 years ago
Amazing resort for families. Host is very attentive. Checking in and out is a breeze. The staff is exceptional! We enjoyed every minute of our stay.
Aaron
Excellent, 4 years ago
Alberto is a great host, everything went smooth and he was attentive to us and check in periodically to make sure everything was okay. He even came down to introduce himself, very pleasant experience. Thank you Alberto!
Jesus
Excellent, 4 years ago
The property is very comfortable and functional. Very good pools and beach, and you can use the hotel services, which is a plus. Very good location.
Karla
Excellent, 4 years ago
Alberto is excellent. He was always attentive at all times. The place is wonderful, just as seen in the photos. We will return very soon. We simply loved it! Thank you!
Ingrid
Repeat guest
Excellent, 4 years ago
Perfect communication between host and guest.
David
Excellent, 4 years ago
Velas Vallarta is a wonderful resort and Alberto was a terrific host. We definitely look forward to coming back again!
Galit
Excellent, 4 years ago
Alberto's unit in Velas Vallarta was everything we hoped for and more! The resort itself is beautiful and very well maintained. The pools are awesome. The unit itself is very big and well equipped. Even though it is in the resort and you can use all the amenities, being own by a private owner allowes the price to be very resonable and makes the stay much more affordable. Alberto did a great job communicating with us, explain all the rules, and made using all that the resort have to offer very easy. He was very attentive to our requests. At check in we were offered by Velas to add all-inclusive to our stay, for about $130 per person per day, but chose not to. We ordered quiet a lot from the pool side bar and the room service and ended up not spanding even close to the all inclusive offer. So my advice- skip it. To sum up - great family stay in an upscale resort, good value for our money, and very nice owner.
Elsie
Excellent, 4 years ago
Our family had a great stay at Alberto’s place. It is a wonderful location in PV, and to be within the beautiful resort is a huge additional value! Our kids loved the pool, the beach, and the kids club. We liked being able to walk to the Marina and have a kitchen for preparing simple meals. The apartment was well appointed and spacious. Alberto was always available for questions and very helpful.
Jose
Excellent, 4 years ago
It's a great place with great views. The staff is very clean protective of Covid-19 and very attentive to all your needs.The ocean is great the pools are probably some of the best.We really didn't eat there since we were going on tours and to different restaurants but the little we ate there its good.
Cecilia
Excellent, 4 years ago
Very good service from Alberto.
Allan
Excellent, 4 years ago
It was a pleasure to stay at this location. It is convenient and the host is very attentive to all the needs we had, even recommendations of places to eat and visit. We look forward to coming back and enjoying Puerto Vallarta.
Jennifer
Excellent, 4 years ago
This is a must stay location! The condo and Alberto are phenomenal. The condo is even nicer than the pictures, the balcony is huge, the two bathrooms are also large, the AC works really well, the rooms are great sizes, and everything was clean, there was even drinking water in the fridge of us. Staying here you have complete access to the Velas Vallarta resort. You can eat at all of the restaurants, have 24 hour room service, and participate in all activities hosted at the resort. You just pay for the food, you can give the resort your room number and pay when you check out with the resort, the price of food and drinks there is very cheap. Alberto made the trip stress free! We booked the rental last min (on the plane to Puerto Vallarta) and Alberto was responsive to us immediately. He answered all of our questions with great detail and patience. He stayed in contact with us through the flight, and taxi ride to the resort, meeting us at the front desk when we arrived at the resort. He walked us to our condo, showed us how to easily use the AC, answered any questions and gave us a quick overview of where everything was in the resort. We had some changes pop up that we needed to make during our stay, and again, Alberto was immediately responsive and 100% helpful. I would stay here again, and recommend this rental to my friends and family. A little more about the resort, it is beach front and the sand is super clean, there are cabanas for you to lounge in, there is a volleyball area, several pools, areas especially for kids, a spa, two restaurants and the grounds are beautiful with lush greens, birds, koi fish, iguanas and peacocks.
Dana
Excellent, 4 years ago
Hello! The apartment is excellent, super clean, we had a great time, we enjoyed everything about the resort, we felt very safe and everyone is very friendly. The apartment is very well located near the airport, near the boardwalk, we used taxis to get around the area, super accessible and cheap. I recommend it. Alberto was always available for anything we needed
Mirna
Excellent, 4 years ago
this was truly the perfect place for our annual family vacation. the resort is pristine!!!! beautiful with tall, lush trees and gardens, tons of beach chairs and canopies by the pool, the service is 100%!!! the servers and all of the staff truly give a 5 star service. the resort is super clean, they take pride in maintenance. the food is also very good and very safe to eat. you have rhe option to buy all inclusive wristbands for food and drinks or pay separately. the unit is large with tons of space. 3 bedrooms and 2 bathrooms was great to have as we traveled as a family. the balcony is large and has all the views ! Roberto is an excellent host and was easily and readily accessible before and during our stay. he had wonderful recommendations for outings and restaurants in the area, he provided flexible checkin and checkout options, and he even greeted us personally with his beautiful family on day 1. we will definitely be back for future vacations and so happy that we may have found our forever stay in PV.
Alex
Excellent, 4 years ago
Wonderful place to rest as a family, everything looks perfect as in the photographs of the post, wonderful place surrounded by green areas, super clean pools and the water with an ideal temperature is not hot but it is not cold !! You just need it in order to spend the whole day in the water without worrying and without k te de frio ! All the staff with a smile on their face and willing to help with everything you need!! Congratulations on these places that make you feel at home!!
Dave
Excellent, 4 years ago
Great location. Alberto was easy to work with. Very helpful.
Martha
Good, 4 years ago
the stay at the super recommended hotel was super good
Cinthia Ivonne
Excellent, 4 years ago
Excellent place, treatment and host, the place is perfect to spend the holidays, the pool, the beach and the service is top notch, super recommended, I will definitely be back :)
Santiago
OK, 4 years ago
The place is Ok. The resort is excellent, although services are quite expensive. Get groceries before you check in or prepare for some serious food and drinks bills. Alberto was always there for us.
Thomas
Excellent, 5 years ago
Incredible place in a first class hotel! Highly Recommended! The apartment has everything you need, plus cleaning by the Hotel and twice a week by the Host!